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  1. #1
    Aaron
    Guest
    So, back on May 21st, I order a Q through the SERO program. The order's
    processed through InPhonic, and gets shipped quickly. I ordered on Monday,
    got the phone on Wednesday. Had to call tech support because the phone
    wouldn't connect to the internet, but they took care of me, even though it
    took forever to get through to them. Everything's going fine until
    yesterday, 5/30, when I recieve a bill in the mail... Keep in mind, I've
    only had the phone since May 23rd, and here I am with a bill 7 days later.
    The bill says that it's for the period between April 22nd and May 21st.
    What the hell? Is this normal?

    Aaron





    See More: New line/billing question




  2. #2
    mikeyhsd
    Guest

    Re: New line/billing question

    call and ask them what the hell.
    its usual to pro rate the bill.



    [email protected]



    "Aaron" <bull****[email protected]> wrote in message news:[email protected]
    So, back on May 21st, I order a Q through the SERO program. The order's
    processed through InPhonic, and gets shipped quickly. I ordered on Monday,
    got the phone on Wednesday. Had to call tech support because the phone
    wouldn't connect to the internet, but they took care of me, even though it
    took forever to get through to them. Everything's going fine until
    yesterday, 5/30, when I recieve a bill in the mail... Keep in mind, I've
    only had the phone since May 23rd, and here I am with a bill 7 days later.
    The bill says that it's for the period between April 22nd and May 21st.
    What the hell? Is this normal?

    Aaron





  3. #3
    GoGoGadgetgirl!
    Guest

    Re: New line/billing question

    On May 31, 6:14 am, "Aaron" <bull****[email protected]> wrote:
    > So, back on May 21st, I order a Q through the SERO program. The order's
    > processed through InPhonic, and gets shipped quickly. I ordered on Monday,
    > got the phone on Wednesday. Had to call tech support because the phone
    > wouldn't connect to the internet, but they took care of me, even though it
    > took forever to get through to them. Everything's going fine until
    > yesterday, 5/30, when I recieve a bill in the mail... Keep in mind, I've
    > only had the phone since May 23rd, and here I am with a bill 7 days later.
    > The bill says that it's for the period between April 22nd and May 21st.
    > What the hell? Is this normal?
    >
    > Aaron


    I know that you receive a "double" bill on your 1st invoice. I called
    them about that as well when I ordered my Samsung Blade months ago.
    Although the activation fee is waived, a double bill is common. I
    suppose when your contract ends and you decide to not continue, you
    won;t receive a last bill. Nextel doesn't do that, but oh well...




  4. #4
    Steve Sobol
    Guest

    Re: New line/billing question

    On 2007-05-31, GoGoGadgetgirl! <[email protected]> wrote:

    > I know that you receive a "double" bill on your 1st invoice. I called
    > them about that as well when I ordered my Samsung Blade months ago.
    > Although the activation fee is waived, a double bill is common. I
    > suppose when your contract ends and you decide to not continue, you
    > won;t receive a last bill. Nextel doesn't do that, but oh well...


    Most phone companies (including most cell carriers), bill
    for services in advance, except in situations where they can't (like for
    long distance charges, or roaming, since they can't know in advance what to
    bill you).

    Your monthly fees are always billed in advance, for the coming month of
    service. Your first bill also includes pro-rated "in arrears" billing for
    what you've already used.

    Not a double bill, technically, but it will be higher than your monthly
    bills normally will be down the road.

    Hope this explains it for you...





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