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  1. #1
    Wooly
    Guest
    We are at an impasse.

    A few weeks ago someone provided links to a possible workaround for my
    husband's Activesync installation problem. Turns out that's for an
    earlier version and while it gave us some clues as to registry entries
    to examine we weren't able to get the installer working.

    Fast forward through several calls and several hours spent attempting to
    discuss the problem with Sprint customer service and/or tech support to
    what seems to be Sprint's only suggestion: Call Microsoft.

    Microsoft, of course, refers us to the carrier.

    And 'round and 'round it goes.

    Any other ideas?



    See More: Ask your mother, ask your father




  2. #2
    Todd Allcock
    Guest

    Re: Ask your mother, ask your father

    At 08 Oct 2007 18:34:46 -0500 Wooly wrote:
    > We are at an impasse.
    >
    > A few weeks ago someone provided links to a possible workaround
    > for my husband's Activesync installation problem.


    For those of us who have both newsservers and brains with low
    retention, do you mind actually telling us what the problem is? What
    model device and PC OS? Any error code, etc?



    --

    "I don't need my cell phone to play video games or take pictures
    or double as a Walkie-Talkie; I just need it to work. Thanks for
    all the bells and whistles, but I could communicate better with
    ACTUAL bells and whistles." -Bill Maher 9/25/2003




  3. #3
    Wooly
    Guest

    Re: Ask your mother, ask your father

    Todd Allcock wrote:
    > At 08 Oct 2007 18:34:46 -0500 Wooly wrote:
    >> We are at an impasse.
    >>
    >> A few weeks ago someone provided links to a possible workaround
    >> for my husband's Activesync installation problem.

    >
    > For those of us who have both newsservers and brains with low
    > retention, do you mind actually telling us what the problem is? What
    > model device and PC OS? Any error code, etc?
    >
    >
    >


    Sorry, I ought to know better.

    Phone device is HTC Mogul 6800 from Sprint. Husband and I each have
    one. As of yesterday there have been no updates for this device from
    Sprint or from M$.

    Husband has a Fujitsu laptop of some sort, running XPsp2. Activesync
    will not install from the OEM CD nor from the downloadable installer
    offered by M$. I do not now recall the exact error message, but it
    fails to install. If we attempt to reinstall we get a "prior install
    failed, please re-run the installer" error - ironic as that's what we're
    trying to do! We have to clean by hand the install directory and some
    registry entries before we can run the installer to the original error.
    We also clean out temp directories.

    This is the basic behavior no matter what sort of boot load we run:
    minimal with only essential services, full load with all of his crap
    that includes FW and AV and gods only know what else, anything between.

    The same OEM CD and the same download from M$ ran fine on my desktop
    machine and I have no problem connecting my phone device via the USB
    cable. Husband can charge via the USB cable attached to his laptop,
    that's it.

    Husband has full USB connectivity with anything else he plugs into the
    laptop: external drives, his iPod, thumb drives, our camera, ad naus.

    Sprint "support" basically said "sorry, not our problem, that's a M$
    product" and referred us to M$ $upport. M$, of course, refers us to the
    carrier. And around we go.



  4. #4
    Todd Allcock
    Guest

    Re: Ask your mother, ask your father

    At 10 Oct 2007 09:20:03 -0500 Wooly wrote:

    > If we attempt to reinstall we get a "prior install failed, please
    > re-run the installer" error - ironic as that's what we're trying
    > to do! We have to clean by hand the install directory and some
    > registry entries before we can run the installer to the original
    > error. We also clean out temp directories.


    Obviously something on his computer is preventing the install, since
    it installed fine on yours. He didn't plug the Mogul in before
    installing did he? There might be partially installed drivers. He
    might want to plug it in again, go into device manager, find any
    references to the Mogul and delete them before trying again.


    > This is the basic behavior no matter what sort of boot load we run:
    > minimal with only essential services, full load with all of his crap
    > that includes FW and AV and gods only know what else, anything
    > between.


    My guess would be the FW and/or AV blocked the original install, and
    you're missing removing a reg entry or file during your manual
    "cleaning."

    I found the following in a blog
    (http://www.mobileviews.com/blog/2007...activesync-45-
    annoyances/) :

    "Regarding the “Set Up Not Complete The wizard was interupted before
    Microsoft ActiveSync 4.5 could be completely installed” error. In
    many cases, that is because Mapi32.dll (often found in Windows/System)
    is missing or corrupted. For example, Eudora will replace the
    Microsoft Mapi32.dll with their own. Solution: Find another copy of
    Microsoft Mapi32.dll… rename the current file to Mapi32.old, replace
    the file. Problem solved."

    So, hubby might want to try copying this mapi32.dll from your PC to
    his.


    > The same OEM CD and the same download from M$ ran fine on my
    > desktop machine and I have no problem connecting my phone device
    > via the USB cable. Husband can charge via the USB cable attached
    > to his laptop, that's it.


    Which tells us the issue is that AS doesn't like something on his
    machine!

    > Husband has full USB connectivity with anything else he plugs into
    > the laptop: external drives, his iPod, thumb drives, our camera,
    > ad naus.


    None of those devices create a new network like AS does (Activesync
    essentially creates a new two-device network, complete with IP
    addresses for the PC and device. This drives most firewall software
    crazy!) Another blogger suggested unplugging ALL USB devices before
    installing AS- particularly network-based (BT or WiFi "dongles" for
    example.)

    > Sprint "support" basically said "sorry, not our problem, that's
    > a M$ product" and referred us to M$ $upport. M$, of course,
    > refers us to the carrier. And around we go.


    In this case Sprint is correct, I believe. Windows Mobile licensing
    is complicated- the manufacturer (Sprint) is responsible for support
    issues related to the device, it's OS and software, but Activesync
    itself is Microsoft's "problem," IIRC.

    I'd e-mail Microsoft again, leaving the specific device out of it-
    just say you've downloaded AS, got such-and-such error installing it,
    etc. Leave the Mogul out, since this problem existed before you ever
    plugged it in.

    Now, as a practical matter, assuming you don't get this straighted
    out for awhile, I'd recommend using Emoze for t
    e interim (www.emoze.com.) It's "over the air" sync software you
    install on PC and PPC that syncs calendar, contacts and e-mail via
    WiFi or cellular. This will at least allow him to keep his data up
    to date while he sorts this out.

    Another suggestion I'll toss out quick, though I doubt it'll work, it
    to try installing an older version of AS, like 3.8 or 4.0 (these
    won't work with the Mogul- the idea is to see if we can get ANY
    version installed successfully , then try "upgrading" to 4.5.)

    If MS doesn't offer older versions online anymore, they're archived
    at the www.hpcfactor.com website.

    Good luck! I've used PPCs for seven years now, and Activesync has
    always been a PITA! I'm running an AS 4.5 pre-release beta I
    installed when 4.2 gave me trouble synching with my T-Mobile MDA.
    I'm afraid to upgrade to the release version because it's been
    working flawlessly for a year, and I don't want to rock the
    proverbial boat!


    --

    "I don't need my cell phone to play video games or take pictures
    or double as a Walkie-Talkie; I just need it to work. Thanks for
    all the bells and whistles, but I could communicate better with
    ACTUAL bells and whistles." -Bill Maher 9/25/2003




  5. #5
    Wooly
    Guest

    Re: Ask your mother, ask your father

    Todd Allcock wrote:
    >
    > "Regarding the “Set Up Not Complete The wizard was interupted before
    > Microsoft ActiveSync 4.5 could be completely installed” error. In
    > many cases, that is because Mapi32.dll (often found in Windows/System)
    > is missing or corrupted. For example, Eudora will replace the
    > Microsoft Mapi32.dll with their own. Solution: Find another copy of
    > Microsoft Mapi32.dll… rename the current file to Mapi32.old, replace
    > the file. Problem solved."
    >
    > So, hubby might want to try copying this mapi32.dll from your PC to
    > his.


    This seems to have fixed the problem, for whatever reason. Husband is
    now installed and was able to sync last night.

    >
    > Good luck! I've used PPCs for seven years now, and Activesync has
    > always been a PITA! I'm running an AS 4.5 pre-release beta I
    > installed when 4.2 gave me trouble synching with my T-Mobile MDA.
    > I'm afraid to upgrade to the release version because it's been
    > working flawlessly for a year, and I don't want to rock the
    > proverbial boat!


    "If it ain't borked, don't fix it" is usually a good policy

    Thanks for the help!