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  1. #1
    William Hershman
    Guest
    One of the phones on my plan works just fine for outgoing calls, and for
    outgoing and incoming text. But incoming calls go straight to some T-Mibile
    voice mail system. Just started happening Dec 16th, I've called Sprint
    (*2) every day since and they say that they are "still processing " this
    problem.


    Anyone got an idea what I can do at this point? It's getting very old.





    See More: Sprint says they cant fix it???




  2. #2
    Steve Sobol
    Guest

    Re: Sprint says they cant fix it???

    On 2007-12-31, William Hershman <[email protected]> wrote:
    > One of the phones on my plan works just fine for outgoing calls, and for
    > outgoing and incoming text. But incoming calls go straight to some T-Mibile
    > voice mail system. Just started happening Dec 16th, I've called Sprint
    > (*2) every day since and they say that they are "still processing " this
    > problem.


    Have you checked the call forwarding settings on your phone? Maybe have
    Sprint look at your call forwarding settings in the system?

    > Anyone got an idea what I can do at this point? It's getting very old.


    I find it rather odd that you'd be going to a T-Mobile voice mail system
    from a Sprint phone.


    --
    Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
    Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol




  3. #3
    Ron
    Guest

    Re: Sprint says they cant fix it???

    On Mon, 31 Dec 2007 02:43:08 GMT, "William Hershman"
    <[email protected]> wrote:

    >One of the phones on my plan works just fine for outgoing calls, and for
    >outgoing and incoming text. But incoming calls go straight to some T-Mibile
    >voice mail system. Just started happening Dec 16th, I've called Sprint
    >(*2) every day since and they say that they are "still processing " this
    >problem.
    >
    >
    >Anyone got an idea what I can do at this point? It's getting very old.
    >


    Call up Executive Services in Fort Worth and threaten to sue them for
    losing "Valuable" voice mail. Sounds like they screwed up a number
    port.

    Google Executive Services for the 817 direct dial number.



  4. #4
    CozmicDebris
    Guest

    Re: Sprint says they cant fix it???

    Ron <[email protected]> wrote in
    news:[email protected]:

    > On Mon, 31 Dec 2007 02:43:08 GMT, "William Hershman"
    > <[email protected]> wrote:
    >
    >>One of the phones on my plan works just fine for outgoing calls, and
    >>for outgoing and incoming text. But incoming calls go straight to
    >>some T-Mibile voice mail system. Just started happening Dec 16th,
    >>I've called Sprint (*2) every day since and they say that they are
    >>"still processing " this problem.
    >>
    >>
    >>Anyone got an idea what I can do at this point? It's getting very
    >>old.
    >>

    >
    > Call up Executive Services in Fort Worth and threaten to sue them for
    > losing "Valuable" voice mail. Sounds like they screwed up a number
    > port.


    That's the answer- clog up the courts with frivolous lawsuits. Moron.




  5. #5
    William Hershman
    Guest

    Re: Sprint says they cant fix it???


    "CozmicDebris" <isheforreal> wrote in message
    news:[email protected]
    > Ron <[email protected]> wrote in
    > news:[email protected]:
    >
    >> On Mon, 31 Dec 2007 02:43:08 GMT, "William Hershman"
    >> <[email protected]> wrote:
    >>
    >>>One of the phones on my plan works just fine for outgoing calls, and
    >>>for outgoing and incoming text. But incoming calls go straight to
    >>>some T-Mibile voice mail system. Just started happening Dec 16th,
    >>>I've called Sprint (*2) every day since and they say that they are
    >>>"still processing " this problem.
    >>>
    >>>
    >>>Anyone got an idea what I can do at this point? It's getting very
    >>>old.
    >>>

    >>
    >> Call up Executive Services in Fort Worth and threaten to sue them for
    >> losing "Valuable" voice mail. Sounds like they screwed up a number
    >> port.

    >
    > That's the answer- clog up the courts with frivolous lawsuits. Moron.
    >


    You know, you could make better money as a Sprint tech support rep, so don't
    you waste your time on me. Don't waste it, don't waste your time on me.





  6. #6
    Steve Sobol
    Guest

    Re: Sprint says they cant fix it???

    On 2007-12-31, William Hershman <[email protected]> wrote:

    > You know, you could make better money as a Sprint tech support rep, so don't
    > you waste your time on me. Don't waste it, don't waste your time on me.


    How about taking my advice from yesterday? By the way, I think threatening
    a lawsuit is a stupid idea too.


    --
    Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
    Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol




  7. #7
    William Hershman
    Guest

    Re: Sprint says they cant fix it???


    "Steve Sobol" <[email protected]> wrote in message
    news:[email protected]
    > On 2007-12-31, William Hershman <[email protected]> wrote:
    >
    >> You know, you could make better money as a Sprint tech support rep, so
    >> don't
    >> you waste your time on me. Don't waste it, don't waste your time on
    >> me.

    >
    > How about taking my advice from yesterday? By the way, I think threatening
    > a lawsuit is a stupid idea too.
    >
    >
    > --
    > Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
    > Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol
    >



    It's not forwarding. Sprint says they know exactly what the problem is but
    they cannot, or most likely WILL not, fix it.
    I believe I have cause to cancel without an ETF.





  8. #8
    William Hershman
    Guest

    Re: Sprint says they cant fix it???


    "William Hershman" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Steve Sobol" <[email protected]> wrote in message
    > news:[email protected]
    >> On 2007-12-31, William Hershman <[email protected]> wrote:
    >>
    >>> You know, you could make better money as a Sprint tech support rep, so
    >>> don't
    >>> you waste your time on me. Don't waste it, don't waste your time on
    >>> me.

    >>
    >> How about taking my advice from yesterday? By the way, I think
    >> threatening
    >> a lawsuit is a stupid idea too.
    >>
    >>
    >> --
    >> Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
    >> Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol
    >>

    >
    >
    > It's not forwarding. Sprint says they know exactly what the problem is
    > but they cannot, or most likely WILL not, fix it.
    > I believe I have cause to cancel without an ETF.



    On what would have been my final call, the problem has been resolved.





  9. #9
    Jar-Jar Binks
    Guest

    Re: Sprint says they cant fix it???

    You cannot cancel without paying the ETF. That is the contract that you
    agreed to with Sprint.


    "William Hershman" <[email protected]> wrote in message
    news:%[email protected]
    >
    > "William Hershman" <[email protected]> wrote in message
    > news:[email protected]
    >>
    >> "Steve Sobol" <[email protected]> wrote in message
    >> news:[email protected]
    >>> On 2007-12-31, William Hershman <[email protected]> wrote:
    >>>
    >>>> You know, you could make better money as a Sprint tech support rep, so
    >>>> don't
    >>>> you waste your time on me. Don't waste it, don't waste your time on
    >>>> me.
    >>>
    >>> How about taking my advice from yesterday? By the way, I think
    >>> threatening
    >>> a lawsuit is a stupid idea too.
    >>>
    >>>
    >>> --
    >>> Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
    >>> Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol
    >>>

    >>
    >>
    >> It's not forwarding. Sprint says they know exactly what the problem is
    >> but they cannot, or most likely WILL not, fix it.
    >> I believe I have cause to cancel without an ETF.

    >
    >
    > On what would have been my final call, the problem has been resolved.
    >






  10. #10
    CozmicDebris
    Guest

    Re: Sprint says they cant fix it???

    "Jar-Jar Binks" <[email protected]> wrote in
    news:[email protected]:

    > You cannot cancel without paying the ETF. That is the contract that
    > you agreed to with Sprint.
    >


    If they don't provide the level of service agreed to inthat contract, it is
    reason for cancellation without penalty.

    The ability to recieve incoming calls would be a part of that contracted
    service. If you can't recieve calls, Sprint has broken the terms of the
    contract.

    Quit being such a fanboi.



  11. #11
    Jar-Jar Binks
    Guest

    Re: Sprint says they cant fix it???

    I believe that the correct term is "shill" :-) You should check the fine
    print of the contract to ensure that the contract says that they guarantee
    that you will be able to make and receive calls. If not, then you just have
    to pay the ETF and move-on.

    Happy New Year to You,

    Jar-Jar
    (your favorite Star Wars Character)

    "CozmicDebris" <isheforreal> wrote in message
    news:[email protected]
    > "Jar-Jar Binks" <[email protected]> wrote in
    > news:[email protected]:
    >
    >> You cannot cancel without paying the ETF. That is the contract that
    >> you agreed to with Sprint.
    >>

    >
    > If they don't provide the level of service agreed to inthat contract, it
    > is
    > reason for cancellation without penalty.
    >
    > The ability to recieve incoming calls would be a part of that contracted
    > service. If you can't recieve calls, Sprint has broken the terms of the
    > contract.
    >
    > Quit being such a fanboi.






  12. #12
    Steve Sobol
    Guest

    Re: Sprint says they cant fix it???

    On 2008-01-01, Jar-Jar Binks <[email protected]> wrote:
    > You cannot cancel without paying the ETF. That is the contract that you
    > agreed to with Sprint.


    Absolutely wrong. For example, they will let you go without ETF if you move
    to an area without Sprint coverage; my brother-in-law did this when he moved
    up north of Edwards AFB, where Sprint doesn't have a network (California
    City, Kern County). Also, if they can't fix the problem, and can't provide
    service that the OP was paying for, the OP is likely to have a pretty good
    court case in the event that Sprint refuses to let him cancel penalty-free.



    --
    Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
    Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol




  13. #13
    Steve Sobol
    Guest

    Re: Sprint says they cant fix it???

    On 2008-01-01, Jar-Jar Binks <[email protected]> wrote:
    > I believe that the correct term is "shill" :-) You should check the fine
    > print of the contract to ensure that the contract says that they guarantee
    > that you will be able to make and receive calls. If not, then you just have
    > to pay the ETF and move-on.


    If you can't EVER make or receive calls, you've got a case. If you only fail
    to make or receive calls in certain places, you're screwed as no carrier
    guarantees coverage everywhere.


    --
    Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
    Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol




  14. #14
    CozmicDebris
    Guest

    Re: Sprint says they cant fix it???

    "Jar-Jar Binks" <[email protected]> wrote in
    news:[email protected]:

    > I believe that the correct term is "shill"


    Based on your response below, I'm thinking the correct term is "idiot."

    > :-) You should check the
    > fine print of the contract to ensure that the contract says that they
    > guarantee that you will be able to make and receive calls. If not,
    > then you just have to pay the ETF and move-on.


    I'm well aware of the terms of the contract. Surely more knowledgeable
    than a call center employee, Jerk-Jerk.

    Not being able to receive calls due to a problem identified to Sprint that
    is clearly not the fault of the user is grounds for cancellation of the
    contract.

    >
    > Happy New Year to You,
    >
    > Jar-Jar
    > (your favorite Star Wars Character)


    Not even top 10

    >
    > "CozmicDebris" <isheforreal> wrote in message
    > news:Xns9A17B36E2C52Cishe[email protected]
    >> "Jar-Jar Binks" <[email protected]> wrote in
    >> news:[email protected]:
    >>
    >>> You cannot cancel without paying the ETF. That is the contract that
    >>> you agreed to with Sprint.
    >>>

    >>
    >> If they don't provide the level of service agreed to inthat contract,
    >> it is
    >> reason for cancellation without penalty.
    >>
    >> The ability to recieve incoming calls would be a part of that
    >> contracted service. If you can't recieve calls, Sprint has broken
    >> the terms of the contract.
    >>
    >> Quit being such a fanboi.

    >
    >
    >





  15. #15
    William Hershman
    Guest

    Re: Sprint says they cant fix it???


    "Steve Sobol" <[email protected]> wrote in message
    news:[email protected]
    > On 2008-01-01, Jar-Jar Binks <[email protected]> wrote:
    >> You cannot cancel without paying the ETF. That is the contract that you
    >> agreed to with Sprint.

    >
    > Absolutely wrong. For example, they will let you go without ETF if you
    > move
    > to an area without Sprint coverage; my brother-in-law did this when he
    > moved
    > up north of Edwards AFB, where Sprint doesn't have a network (California
    > City, Kern County). Also, if they can't fix the problem, and can't provide
    > service that the OP was paying for, the OP is likely to have a pretty good
    > court case in the event that Sprint refuses to let him cancel
    > penalty-free.
    >
    >
    >
    > --
    > Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
    > Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol
    >



    It's OK. The way it all unfolded, as of now I think the problem is
    resolved. But I also think that if they fail to perform as specified in
    the contract, they cannot compel me to perform either.





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