Sprint - Fraudulent Practices

i use the south portland maine store on running hill road.
small store ruth is the lady i work with she is older but sexy and nice to
talk to


--
AL'S COMPUTERS
"let_it_ride" <[email protected]> wrote in message
news:8Rvjj.10670$6F6.5047@trndny09...
> I am in Massachusetts, for specific store info you can send me your email
> address.
>
>
> "Andy" <[email protected]> wrote in message
> news:[email protected]...
> > whare is youre store located for those of us who might be located in
youre
> > area?
> >
> >
> > --
> > AL'S COMPUTERS
> > "let_it_ride" <[email protected]> wrote in message
> > news:Yj4jj.2804$YW6.1535@trndny07...
> >> Thomas, I don't know where you do business, but you obviously have been
> >> going to the wrong stores, do you shop in the MALL's ? The intent
of
> > the
> >> upgrade program is to give Sprint's customers a reason to sign on for
> >> another 2 years, yes, the swap resets the clock, but it does not reset
> > your
> >> true eligibilty, and at least in my store, we will gladly give you the
> >> discount and sign you up ! It is only logical that if you have not
> >> upgraded then you have not extended your contract, are you trying to
say
> >> that Sprint would turn you down and have you go elsewhere ? I think
> >> not
> > .
> >>
> >>
> >>
> >> "Thomas T. Veldhouse" <[email protected]> wrote in message
> >> news:[email protected]...
> >> > let_it_ride <[email protected]> wrote:
> >> >> You are right that an ESN swap with a non reconditioned phone will
> > reset
> >> >> the clock because that is the way the system tracks your
eligibility,
> >> >> however, that is not the "policy" and if you have a care or store
rep
> >> >> research this you will still get the $150 credit.
> >> >>
> >> >
> >> > Unfortunately, that is not true. It is ANY ESN swap for ANY reason
> >> > will
> >> > reset
> >> > it. The ONLY way they will honor something different is to get a
> >> > corporate
> >> > manager [NOT in the store] to put an executive note on the account.
> >> > Hopefully, at the time you actually try to buy the phone with the
> >> > discount,
> >> > they won't give you too much of a fight when they tell you that you
do
> > not
> >> > yet
> >> > qualify and you say, "but I do, please take a look at the notes".
> >> >
> >> > --
> >> > Thomas T. Veldhouse
> >> >
> >> > America is the country where you buy a lifetime
> >> > supply of aspirin for one dollar, and use it up in two weeks.
> >> >
> >>
> >>
> >
> >
>
>

---

› See More: Sprint - Fraudulent Practices

On Jan 13, 9:16 am, "RJA" <[email protected]> wrote:
> "dafydd" <[email protected]> wrote in message
>
> news:e55e0975-cbde-40e2-b13b-633bf9251780@e10g2000prf.googlegroups.com...
>
> >First, don't get me wrong, I am not saying that this sort of
> >experience, if it truly happened the way it was presented was not just
> >awful. That being said, please allow me to clear up a point. No one
> >can alrter notes that are put into your account. After they are saved
> >by the representative that originaly adds them, they are part of your
> >permanent record.
>
> This person did tell me that notes can't be edited, but I really would think
> that a supervisor could do so. How else do we explain that the note now
> says "customer called, verfied password, and understood all charges?"

Yup, nobody calls to verfiy password...

>
> >So if the original note the rep said they were
> >putting in was ever actually put in, it is still there. And I am in
> >100% agreement with you, that if the agent even just said that there
> >would be no fee, that should be enough, but as everyone knows, a
> >verbal agreement is not worth the paper it is written on.
>
> I'm actually wondering if this type of practices is encouraged. Maybe reps
> are supposed to tell you this when they realize that it's imminent that you
> will cancel, causing you to switch and then billing you for $150.

You got that right Kimosabe !!

>
> >What I would do if I were you is to send a detailed email to
> >[email protected] including your Sprint Phone number,
> >Account Number, Billing Address, and email address of record, as well
> >as alternate means of contact like say a landline number where you
> >can be reached and during what time frame. Make sure to be very
> >detailed in your story, and be as pleasant as you can muster. This
> >will get the issue escalated to a higer level, and hopefully you issue
> >resolved in a timely manner.
>
> Thanks for the info. Do you work there?

Maybe not after Friday...

"NoConsequence" <[email protected]> wrote in message
news:[email protected]...
> On Sat, 12 Jan 2008 23:54:06 -0500, "RJA" <[email protected]>
> wrote:
>
>>"Elmo P. Shagnasty" <[email protected]> wrote in message
>>news:[email protected]...
>>> In article <[email protected]>,
>>> "RJA" <[email protected]> wrote:
>>>
>>>> I called Sprint last Sunday to find out what my contract expiration
>>>> date
>>>> was. I was told that it was 1/29/2008. The rep sensed that I may be
>>>> cancelling and asked why. I told him that I had poor reception. He
>>>> then
>>>> told me that if I wanted to, I didn't have to wait until the 29th to
>>>> switch.
>>>> Since I was within 30 days of the 29th, I could change without any
>>>> charges.
>>>> I asked if he was sure and he said yes, and that he would leave a note
>>>> on
>>>> my
>>>> account saying so. As a result, I went directly to Verizon and
>>>> switched.
>>>
>>> You had 3 weeks left to go, and you believed a first level CS person?
>>>
>>> Well, it was a fairly inexpensive lesson.
>>
>>Yeah, it's not going to cost anything when the BBB is done with it.
>>Regardless if the CS person was right or wrong, he did say it, and that's
>>all that matters.
>>
> What exactly do you think the BBB will do? What "proof" do you have
> of the original conversation? This can and will degenerate down to a
> he said/she said scenario, but the only side with actual documentation
> is Sprint...so who do you think will win?

Me. Because I already did. I was able to get high enough into the chain to
get to a woman in the billing department and she took care of it. The
lesson is that you can't count on their useless CS reps to do anything right
and should always work your way up the chain.

> I don't work for SPCS but do work as CS for a different Wireless
> carrier. I get threats all the time about going to a PUC, BBB or
> State AG - and frankly, nothing ever comes of it. Just earlier this
> week I had a caller tell me he was going to ruin me in his city of
> 150,000...and I wasn't really concerned about it.

As a CS employee, I don't think you'd know if someone went to the BBB and
had a billing issue resolved. It's not like you get a communication about
things happening at that level. My BBB claim is still open and will remain
that way until a bill comes saying that I owe $0.00 which should be the case
since I called back and a CS rep told me that it was.

The billing employee said that the CS rep didn't have the "special code"
which needed to be entered to keep the $150 from being charged.

Regardless, because of this whole debacle, I still don't recommend Sprint.

"Dennis Ferguson" <[email protected]> wrote in message
news:[email protected]...
> On 2008-01-14, NoConsequence <[email protected]> wrote:
>> On Sat, 12 Jan 2008 23:54:06 -0500, "RJA" <[email protected]>
>> wrote:
>>>Yeah, it's not going to cost anything when the BBB is done with it.
>>>Regardless if the CS person was right or wrong, he did say it, and that's
>>>all that matters.
>>>
>> What exactly do you think the BBB will do? What "proof" do you have
>> of the original conversation? This can and will degenerate down to a
>> he said/she said scenario, but the only side with actual documentation
>> is Sprint...so who do you think will win?
>
> So what you are recommending is to record every call you make to
> Customer Service so you can make a transcript if you need it? That
> is a bit sad.

Sad but true.

"Andy" <[email protected]> wrote in message
news:[email protected]...
>i use the south portland maine store on running hill road.
> small store ruth is the lady i work with she is older but sexy and nice to
> talk to

I guess everyone has a reason to stay with Sprint, none of which are very
good.

I don't know if Ruth and sexy really jive.

"let_it_ride" <[email protected]> wrote in message
news:Yj4jj.2804$YW6.1535@trndny07...
> Thomas, I don't know where you do business, but you obviously have been
> going to the wrong stores, do you shop in the MALL's ? The intent of
> the upgrade program is to give Sprint's customers a reason to sign on for
> another 2 years, yes, the swap resets the clock, but it does not reset
> your true eligibilty, and at least in my store, we will gladly give you
> the discount and sign you up ! It is only logical that if you have not
> upgraded then you have not extended your contract, are you trying to say
> that Sprint would turn you down and have you go elsewhere ? I think not
> .

It may not be Sprint's intent for you to go somewhere else, but the CS
people don't operate under the premise of customer satisfaction. Somewhere
along the chain, employees stop caring if you're satisfied vs. upset and you
end up leaving. It must be challenging to get people to renew where you
work because by the time they get to you, they've been jerked around for 2
years.

Does everyone know that with 7pm nights, if you call someone at 6:55pm and
talk for an hour, you're billed for 60 minutes? That's ridiculous. Should
you really have to hang up and call someone back after that first 5 minutes
to avoid charges? They hide it in the small print in the terms &
conditions.

"RJA" <[email protected]> wrote in
news:[email protected]:


> It may not be Sprint's intent for you to go somewhere else, but the CS
> people don't operate under the premise of customer satisfaction.
> Somewhere along the chain, employees stop caring if you're satisfied
> vs. upset and you end up leaving. It must be challenging to get
> people to renew where you work because by the time they get to you,
> they've been jerked around for 2 years.
>
> Does everyone know that with 7pm nights, if you call someone at 6:55pm
> and talk for an hour, you're billed for 60 minutes? That's
> ridiculous. Should you really have to hang up and call someone back
> after that first 5 minutes to avoid charges? They hide it in the
> small print in the terms & conditions.
>
>
>

I came from Verizon to Alltel, here. Alltel takes some getting used to.
Your first shock is when THEY call YOU to inquire if the problem has
cleared up or if you've had a solution to your problem.

Case in point....When I got the MotoROKR Z6m from Alltel ($50 w/rebate),
I bought EVDO data to connect my Nokia N800 tablet through BT DUN to it.
The ROKR always reported switching to 1X on its display every time I
connected, even though the data speed was 700Kbps. Curious, I called
and was put through to the data engineers. It was working so I let it
run a while. 3 days ago, I noticed the ROKR no longer shows the 1X blue
icon or DATA/Dormant display. It says EVDO and runs much faster. I was
working today when it rang. It was Alltel asking me if they had
corrected this problem with 1X switching and wanting to check to see how
my service was doing.

If Verizon had EVER called me, I would have had a heart attack or
stroke!

Alltel asked if it was OK for them to call me again in a week or two to
make sure it was still doing fine.

What a silly idea! Calling the CUSTOMER to make sure we're doing it
right. What are they, CRAZY?!

Flatus Ohlfahrt <[email protected]> wrote in
news:[email protected]:

> I'm glad you had a good experience with Alltel--that makes up
> for the abysmal way that they treated my account. It was good
> riddance when I was able to dump them for <gasp> Sprint.
>
>

How long ago was the Alltel experience? I moved from the liars at Verizon
to Alltel about 3 years ago. I've had others say they changed a lot in
recent years.

Verizon came from GTE Wireless who bought our Cellular One carrier....who
actually started off from a Cellular One Of Charleston franchise, here in
Charleston, SC. Cellone of Charleston was the best. I became a customer
migrating from IMTS Carphones the first month way back. AMPS and bagphones
and 500' monster towers with serious antennas....long ago. When GTE bought
them up, it all went to hell in a month. GTE took away the customer
lounges, the customer appreciation parties, the free coffee and donuts
while you waited for your car AMPS phone to be installed or repaired in the
big shop they DIDN'T hide from you. After the lounge became history, they
took away all the customer chairs to try to force customers to leave and
get rid of the while-you-wait services. Go to any Verizon store and notice
only the employees have chairs. There's a reason for that, to get rid of
you quickly. In the main VZW store, here, the customers were leaning on a
little bank desk used to fill out forms/checks, so Verizon removed that,
too, the bastards.

Alltel has chairs, nice ones...(c;

Flatus Ohlfahrt <[email protected]> wrote in
news:[email protected]:

> Hope Sprint survives for a while. I've gotten to like my Treo
> now that I've gotten a bluetooth keyboard and mouse for it.
>
>

Sprint will be fine. This is all about the same old Wall Street
shellgame....the bankers and their computers cause a panic selling of some
stock, Sprint or anyone, the investors sell the bankers the company for
pennies on the dollar, the company files for bankruptcy to shed its debt to
a different set of bankers, then the company has this miracle turnaround
and the bankers who caused the panic make billions from the "New Sprint".

Just watch it happen....

I hope it doesn't delay the WiMax rollout too long, which is what the OTHER
carriers are all hoping for!

RJA wrote:
....

> Does everyone know that with 7pm nights, if you call someone at 6:55pm and
> talk for an hour, you're billed for 60 minutes? That's ridiculous. Should
> you really have to hang up and call someone back after that first 5 minutes
> to avoid charges? They hide it in the small print in the terms &
> conditions.

Yes, but that cuts both ways, I believe. If you call at 6:55 AM and
talk for an hour, it's all N/W minutes. Works nicely for west-coasters
needing to talk to east-coasters! 8-)

RJA said the following on 1/19/2008 9:35 PM:

> It may not be Sprint's intent for you to go somewhere else, but the CS
> people don't operate under the premise of customer satisfaction. Somewhere
> along the chain, employees stop caring if you're satisfied vs. upset and you
> end up leaving. It must be challenging to get people to renew where you
> work because by the time they get to you, they've been jerked around for 2
> years.
>
> Does everyone know that with 7pm nights, if you call someone at 6:55pm and
> talk for an hour, you're billed for 60 minutes? That's ridiculous. Should
> you really have to hang up and call someone back after that first 5 minutes
> to avoid charges? They hide it in the small print in the terms &
> conditions.

Is there any cell phone company that changes rates in the middle of a
call because some starting time passes?

Conversely, you can START a call before the "nights and weekends" time
expires (7am, I think) and keep that call going all day and it would be
free.

Flatus Ohlfahrt <[email protected]> wrote in
news:[email protected]:

> And why should one of the other companies buy them out? They
> have little need to because they're acquiring Sprint's clients
> without having to make capital expenditures.
>
>

The existing tower space in ANY SELLphone company, especially in urban
areas where new covenants prevent new tower construction, makes those
Sprint towers worth more than the company ever was, even in the boom times.

Try to put up a new SELLphone tower in, say, Ft Lauderdale.....or
Scarsdale....or Hilton Head Island....or some other millionaire condo
haven. Try getting a PERMIT.

larry wrote:
> The existing tower space in ANY SELLphone company, especially in urban
> areas where new covenants prevent new tower construction, makes those
> Sprint towers worth more than the company ever was, even in the boom times.
>
> Try to put up a new SELLphone tower in, say, Ft Lauderdale.....or
> Scarsdale....or Hilton Head Island....or some other millionaire condo
> haven. Try getting a PERMIT.

TOTALLY INCORRECT. Short of serious compelling reasons (like too close
to an airport), the FCC has deemed towers cannot be rejected for
aesthetics, covenants, home owner objections, or RF radiation.
There have been attempts in to block deployments in historical
preservation areas, but it has to be a clear disruption to the historic
content.

DTC <[email protected]> wrote in
news:[email protected]:

> larry wrote:
>> The existing tower space in ANY SELLphone company, especially in
>> urban areas where new covenants prevent new tower construction, makes
>> those Sprint towers worth more than the company ever was, even in the
>> boom times.
>>
>> Try to put up a new SELLphone tower in, say, Ft Lauderdale.....or
>> Scarsdale....or Hilton Head Island....or some other millionaire condo
>> haven. Try getting a PERMIT.
>
> TOTALLY INCORRECT. Short of serious compelling reasons (like too close
> to an airport), the FCC has deemed towers cannot be rejected for
> aesthetics, covenants, home owner objections, or RF radiation.
> There have been attempts in to block deployments in historical
> preservation areas, but it has to be a clear disruption to the
> historic content.
>
>

Hmm...interesting. I guess our city and county ordinances must be nulled
out.

larry wrote:
> Hmm...interesting. I guess our city and county ordinances must be nulled
> out.

MRT Magazine had good coverage of the issue, http://mrtmag.com