Page 1 of 3 123 LastLast
Results 1 to 15 of 45
  1. #1
    RJA
    Guest
    Anyone considering Sprint or who already has Sprint needs to beware of this.

    I called Sprint last Sunday to find out what my contract expiration date
    was. I was told that it was 1/29/2008. The rep sensed that I may be
    cancelling and asked why. I told him that I had poor reception. He then
    told me that if I wanted to, I didn't have to wait until the 29th to switch.
    Since I was within 30 days of the 29th, I could change without any charges.
    I asked if he was sure and he said yes, and that he would leave a note on my
    account saying so. As a result, I went directly to Verizon and switched.

    5 days later, I received a bill for a $150 cancellation fee. I called
    Sprint and told a rep to check the notes wher ehe found the note from the
    first rep and said he would issue a credit. He said I should call back the
    next day (today), to verify that the credit went through.

    I called back today and not only had the credit not gone through, the note
    was edited to say that I called and understood all charges which I would
    incur.

    Not only did the supervisor deny the credit, he unethnically modified the
    notes to make it appear that I was told that I would be charged $150.

    Liars and Cheats. It's up to the Better Business Bureau now. Don't fall
    for this if you're a sprint customer, and don't sign up for Sprint if you're
    not.





    See More: Sprint - Fraudulent Practices




  2. #2
    RJA
    Guest

    Re: Sprint - Fraudulent Practices

    "Elmo P. Shagnasty" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "RJA" <[email protected]> wrote:
    >
    >> I called Sprint last Sunday to find out what my contract expiration date
    >> was. I was told that it was 1/29/2008. The rep sensed that I may be
    >> cancelling and asked why. I told him that I had poor reception. He then
    >> told me that if I wanted to, I didn't have to wait until the 29th to
    >> switch.
    >> Since I was within 30 days of the 29th, I could change without any
    >> charges.
    >> I asked if he was sure and he said yes, and that he would leave a note on
    >> my
    >> account saying so. As a result, I went directly to Verizon and switched.

    >
    > You had 3 weeks left to go, and you believed a first level CS person?
    >
    > Well, it was a fairly inexpensive lesson.


    Yeah, it's not going to cost anything when the BBB is done with it.
    Regardless if the CS person was right or wrong, he did say it, and that's
    all that matters.





  3. #3
    dafydd
    Guest

    Re: Sprint - Fraudulent Practices

    First, don't get me wrong, I am not saying that this sort of
    experience, if it truly happened the way it was presented was not just
    awful. That being said, please allow me to clear up a point. No one
    can alrter notes that are put into your account. After they are saved
    by the representative that originaly adds them, they are part of your
    permanent record. So if the original note the rep said they were
    putting in was ever actually put in, it is still there. And I am in
    100% agreement with you, that if the agent even just said that there
    would be no fee, that should be enough, but as everyone knows, a
    verbal agreement is not worth the paper it is written on.

    What I would do if I were you is to send a detailed email to
    [email protected] including your Sprint Phone number,
    Account Number, Billing Address, and email address of record, as well
    as alternate means of contact like say a landline number where you
    can be reached and during what time frame. Make sure to be very
    detailed in your story, and be as pleasant as you can muster. This
    will get the issue escalated to a higer level, and hopefully you issue
    resolved in a timely manner.


    On Jan 12, 6:04*pm, "RJA" <[email protected]> wrote:
    > Anyone considering Sprint or who already has Sprint needs to beware of this.
    >
    > I called Sprint last Sunday to find out what my contract expiration date
    > was. *I was told that it was 1/29/2008. *The rep sensed that I may be
    > cancelling and asked why. *I told him that I had poor reception. *He then
    > told me that if I wanted to, I didn't have to wait until the 29th to switch.
    > Since I was within 30 days of the 29th, I could change without any charges..
    > I asked if he was sure and he said yes, and that he would leave a note on my
    > account saying so. *As a result, I went directly to Verizon and switched..
    >
    > 5 days later, I received a bill for a $150 cancellation fee. *I called
    > Sprint and told a rep to check the notes wher ehe found the note from the
    > first rep and said he would issue a credit. *He said I should call back the
    > next day (today), to verify that the credit went through.
    >
    > I called back today and not only had the credit not gone through, the note
    > was edited to say that I called and understood all charges which I would
    > incur.
    >
    > Not only did the supervisor deny the credit, he unethnically modified the
    > notes to make it appear that I was told that I would be charged $150.
    >
    > Liars and Cheats. *It's up to the Better Business Bureau now. *Don't fall
    > for this if you're a sprint customer, and don't sign up for Sprint if you're
    > not.





  4. #4
    Ron
    Guest

    Re: Sprint - Fraudulent Practices

    On Sat, 12 Jan 2008 23:54:06 -0500, "RJA" <[email protected]>
    wrote:


    Writing your State's Attorney General and a copy to the FCC and FCC
    may get faster results than the BBB ever could, which is funded by
    Sprint.

    As any long time reader here has read, Sprint CSRs in many call
    centers have their handle time strictly enforced, and thus some/many
    will tell you whatever it takes to quickly get you off the phone.



  5. #5
    Ron
    Guest

    Re: Sprint - Fraudulent Practices

    On Sun, 13 Jan 2008 03:15:59 -0800 (PST), dafydd
    <[email protected]> wrote:

    >First, don't get me wrong, I am not saying that this sort of
    >experience, if it truly happened the way it was presented was not just
    >awful. That being said, please allow me to clear up a point. No one
    >can alrter notes that are put into your account. After they are saved
    >by the representative that originaly adds them, they are part of your
    >permanent record. So if the original note the rep said they were
    >putting in was ever actually put in, it is still there. And I am in
    >100% agreement with you, that if the agent even just said that there
    >would be no fee, that should be enough, but as everyone knows, a
    >verbal agreement is not worth the paper it is written on.
    >
    >What I would do if I were you is to send a detailed email to
    >[email protected] including your Sprint Phone number,
    >Account Number, Billing Address, and email address of record, as well
    >as alternate means of contact like say a landline number where you
    >can be reached and during what time frame. Make sure to be very
    >detailed in your story, and be as pleasant as you can muster. This
    >will get the issue escalated to a higer level, and hopefully you issue
    >resolved in a timely manner.
    >


    Why have to hope that it wiull be escalated by the overseas rep that
    attempts to read it ???

    Google "Executive Services" 817 for the Forth Worth
    phone number into the 3rd level folks that have authority to
    fix things.



  6. #6
    RJA
    Guest

    Re: Sprint - Fraudulent Practices

    "dafydd" <[email protected]> wrote in message
    news:[email protected]m...
    >First, don't get me wrong, I am not saying that this sort of
    >experience, if it truly happened the way it was presented was not just
    >awful. That being said, please allow me to clear up a point. No one
    >can alrter notes that are put into your account. After they are saved
    >by the representative that originaly adds them, they are part of your
    >permanent record.


    This person did tell me that notes can't be edited, but I really would think
    that a supervisor could do so. How else do we explain that the note now
    says "customer called, verfied password, and understood all charges?"

    >So if the original note the rep said they were
    >putting in was ever actually put in, it is still there. And I am in
    >100% agreement with you, that if the agent even just said that there
    >would be no fee, that should be enough, but as everyone knows, a
    >verbal agreement is not worth the paper it is written on.


    I'm actually wondering if this type of practices is encouraged. Maybe reps
    are supposed to tell you this when they realize that it's imminent that you
    will cancel, causing you to switch and then billing you for $150.

    >What I would do if I were you is to send a detailed email to
    >[email protected] including your Sprint Phone number,
    >Account Number, Billing Address, and email address of record, as well
    >as alternate means of contact like say a landline number where you
    >can be reached and during what time frame. Make sure to be very
    >detailed in your story, and be as pleasant as you can muster. This
    >will get the issue escalated to a higer level, and hopefully you issue
    >resolved in a timely manner.


    Thanks for the info. Do you work there?





  7. #7
    RJA
    Guest

    Re: Sprint - Fraudulent Practices

    "Ron" <[email protected]> wrote in message
    news:[email protected]
    > On Sun, 13 Jan 2008 03:15:59 -0800 (PST), dafydd
    > <[email protected]> wrote:
    >
    >>First, don't get me wrong, I am not saying that this sort of
    >>experience, if it truly happened the way it was presented was not just
    >>awful. That being said, please allow me to clear up a point. No one
    >>can alrter notes that are put into your account. After they are saved
    >>by the representative that originaly adds them, they are part of your
    >>permanent record. So if the original note the rep said they were
    >>putting in was ever actually put in, it is still there. And I am in
    >>100% agreement with you, that if the agent even just said that there
    >>would be no fee, that should be enough, but as everyone knows, a
    >>verbal agreement is not worth the paper it is written on.
    >>
    >>What I would do if I were you is to send a detailed email to
    >>[email protected] including your Sprint Phone number,
    >>Account Number, Billing Address, and email address of record, as well
    >>as alternate means of contact like say a landline number where you
    >>can be reached and during what time frame. Make sure to be very
    >>detailed in your story, and be as pleasant as you can muster. This
    >>will get the issue escalated to a higer level, and hopefully you issue
    >>resolved in a timely manner.
    >>

    >
    > Why have to hope that it wiull be escalated by the overseas rep that
    > attempts to read it ???
    >
    > Google "Executive Services" 817 for the Forth Worth
    > phone number into the 3rd level folks that have authority to
    > fix things.


    Thanks. I found this:

    Executive Services - For when things get really messed up
    1-866-519-5698
    1-888-347-8988
    1-817-215-3070





  8. #8
    newman
    Guest

    Re: Sprint - Fraudulent Practices

    I agree with what you are saying. In the past, when I've had billing
    problems, an email to customer service usually took care of it.

    "dafydd" <[email protected]> wrote in message
    news:[email protected]m...
    First, don't get me wrong, I am not saying that this sort of
    experience, if it truly happened the way it was presented was not just
    awful. That being said, please allow me to clear up a point. No one
    can alrter notes that are put into your account. After they are saved
    by the representative that originaly adds them, they are part of your
    permanent record. So if the original note the rep said they were
    putting in was ever actually put in, it is still there. And I am in
    100% agreement with you, that if the agent even just said that there
    would be no fee, that should be enough, but as everyone knows, a
    verbal agreement is not worth the paper it is written on.

    What I would do if I were you is to send a detailed email to
    [email protected] including your Sprint Phone number,
    Account Number, Billing Address, and email address of record, as well
    as alternate means of contact like say a landline number where you
    can be reached and during what time frame. Make sure to be very
    detailed in your story, and be as pleasant as you can muster. This
    will get the issue escalated to a higer level, and hopefully you issue
    resolved in a timely manner.


    On Jan 12, 6:04 pm, "RJA" <[email protected]> wrote:
    > Anyone considering Sprint or who already has Sprint needs to beware of
    > this.
    >
    > I called Sprint last Sunday to find out what my contract expiration date
    > was. I was told that it was 1/29/2008. The rep sensed that I may be
    > cancelling and asked why. I told him that I had poor reception. He then
    > told me that if I wanted to, I didn't have to wait until the 29th to
    > switch.
    > Since I was within 30 days of the 29th, I could change without any
    > charges.
    > I asked if he was sure and he said yes, and that he would leave a note on
    > my
    > account saying so. As a result, I went directly to Verizon and switched.
    >
    > 5 days later, I received a bill for a $150 cancellation fee. I called
    > Sprint and told a rep to check the notes wher ehe found the note from the
    > first rep and said he would issue a credit. He said I should call back the
    > next day (today), to verify that the credit went through.
    >
    > I called back today and not only had the credit not gone through, the note
    > was edited to say that I called and understood all charges which I would
    > incur.
    >
    > Not only did the supervisor deny the credit, he unethnically modified the
    > notes to make it appear that I was told that I would be charged $150.
    >
    > Liars and Cheats. It's up to the Better Business Bureau now. Don't fall
    > for this if you're a sprint customer, and don't sign up for Sprint if
    > you're
    > not.






  9. #9
    NoConsequence
    Guest

    Re: Sprint - Fraudulent Practices

    On Sat, 12 Jan 2008 23:54:06 -0500, "RJA" <[email protected]>
    wrote:

    >"Elmo P. Shagnasty" <[email protected]> wrote in message
    >news:[email protected]
    >> In article <[email protected]>,
    >> "RJA" <[email protected]> wrote:
    >>
    >>> I called Sprint last Sunday to find out what my contract expiration date
    >>> was. I was told that it was 1/29/2008. The rep sensed that I may be
    >>> cancelling and asked why. I told him that I had poor reception. He then
    >>> told me that if I wanted to, I didn't have to wait until the 29th to
    >>> switch.
    >>> Since I was within 30 days of the 29th, I could change without any
    >>> charges.
    >>> I asked if he was sure and he said yes, and that he would leave a note on
    >>> my
    >>> account saying so. As a result, I went directly to Verizon and switched.

    >>
    >> You had 3 weeks left to go, and you believed a first level CS person?
    >>
    >> Well, it was a fairly inexpensive lesson.

    >
    >Yeah, it's not going to cost anything when the BBB is done with it.
    >Regardless if the CS person was right or wrong, he did say it, and that's
    >all that matters.
    >

    What exactly do you think the BBB will do? What "proof" do you have
    of the original conversation? This can and will degenerate down to a
    he said/she said scenario, but the only side with actual documentation
    is Sprint...so who do you think will win?

    I don't work for SPCS but do work as CS for a different Wireless
    carrier. I get threats all the time about going to a PUC, BBB or
    State AG - and frankly, nothing ever comes of it. Just earlier this
    week I had a caller tell me he was going to ruin me in his city of
    150,000...and I wasn't really concerned about it.




  10. #10
    Dennis Ferguson
    Guest

    Re: Sprint - Fraudulent Practices

    On 2008-01-14, NoConsequence <[email protected]> wrote:
    > On Sat, 12 Jan 2008 23:54:06 -0500, "RJA" <[email protected]> wrote:
    >>Yeah, it's not going to cost anything when the BBB is done with it.
    >>Regardless if the CS person was right or wrong, he did say it, and that's
    >>all that matters.
    >>

    > What exactly do you think the BBB will do? What "proof" do you have
    > of the original conversation? This can and will degenerate down to a
    > he said/she said scenario, but the only side with actual documentation
    > is Sprint...so who do you think will win?


    So what you are recommending is to record every call you make to
    Customer Service so you can make a transcript if you need it? That
    is a bit sad.

    Dennis Ferguson



  11. #11
    Thomas T. Veldhouse
    Guest

    Re: Sprint - Fraudulent Practices

    RJA <[email protected]> wrote:
    >
    > Liars and Cheats. It's up to the Better Business Bureau now. Don't fall
    > for this if you're a sprint customer, and don't sign up for Sprint if you're
    > not.
    >


    Their whole damn system is held together by "notes". To make matters worse,
    they don't even have in the system when you are due for a $150 credit towards
    a new phone, so they simply use the date of the last time the ESN on your
    account changed; that is the last time you swapped phones, whether you got an
    insurance replacement, bought a newer [but used] model on Ebay or simply
    bought full retail ... it doesn't matter, you lose your $150 credit until two
    years from that change.

    Their incompetant system and poorly trained CSRs [both in-store and call
    center] are enough to keep me from ever using them again.

    --
    Thomas T. Veldhouse

    America is the country where you buy a lifetime
    supply of aspirin for one dollar, and use it up in two weeks.




  12. #12
    Thomas T. Veldhouse
    Guest

    Re: Sprint - Fraudulent Practices

    Elmo P. Shagnasty <[email protected]> wrote:
    >
    > You had 3 weeks left to go, and you believed a first level CS person?
    >
    > Well, it was a fairly inexpensive lesson.
    >


    You should not have to doubt what any representative of a company says to you.
    If that person doesn't know, then they should keep their mouth shut.

    Vonage tried the same thing on me. I cancelled it after only 10 days [a whole
    other discussion, but quality was mostly ok]. I was told I was to be charged
    a $39.99 disconnect fee, but if I waited until 60 days had passed, I wouldn't
    have to pay that fee and since the first two months are free, I would avoid a
    fee.

    First point, she was wrong, you only pay the fee if you cancel AFTER 60 days
    and BEFORE 2 years.

    Second, she was wrong because only the first month is free, not the second.
    If I had followed her advice, I would have paid the net total of $31.xx +
    $39.99 cancellation fee plus any prorated amount during the third month. You
    can't tell me she was that dumb ... she was trying to avoid the cancellation;
    fortunately, I read the contract.

    --
    Thomas T. Veldhouse

    America is the country where you buy a lifetime
    supply of aspirin for one dollar, and use it up in two weeks.




  13. #13
    Thomas T. Veldhouse
    Guest

    Re: Sprint - Fraudulent Practices

    Ron <[email protected]> wrote:
    > On Sat, 12 Jan 2008 23:54:06 -0500, "RJA" <[email protected]>
    > wrote:
    >
    >
    > Writing your State's Attorney General and a copy to the FCC and FCC
    > may get faster results than the BBB ever could, which is funded by
    > Sprint.
    >


    The FCC will do you no good what-so-ever with a billing issue. And further,
    you just clutter up the system with frivolous filings ... so don't do it!

    Nice try Phillip!

    --
    Thomas T. Veldhouse

    America is the country where you buy a lifetime
    supply of aspirin for one dollar, and use it up in two weeks.




  14. #14
    AZ Nomad
    Guest

    Re: Sprint - Fraudulent Practices

    On Mon, 14 Jan 2008 10:24:15 -0600, Paul Miner <[email protected]> wrote:
    >On 14 Jan 2008 13:34:06 GMT, "Thomas T. Veldhouse" <[email protected]>
    >wrote:


    >>RJA <[email protected]> wrote:
    >>>
    >>> Liars and Cheats. It's up to the Better Business Bureau now. Don't fall
    >>> for this if you're a sprint customer, and don't sign up for Sprint if you're
    >>> not.
    >>>

    >>
    >>Their whole damn system is held together by "notes". To make matters worse,
    >>they don't even have in the system when you are due for a $150 credit towards
    >>a new phone, so they simply use the date of the last time the ESN on your
    >>account changed; that is the last time you swapped phones, whether you got an
    >>insurance replacement, bought a newer [but used] model on Ebay or simply
    >>bought full retail ... it doesn't matter, you lose your $150 credit until two
    >>years from that change.


    >Like I said last week when you made the same claim, I've changed ESN's
    >many dozens of times over a 5 year period (handset tester) and never
    >had my date reset for the $150 credit. In fact, even now it shows a
    >date from 2001. Either I'm special, or you're (once again) making this
    >up.


    I've experienced the same thing. My date is 4/2008, and I haven't purchased
    a phone from sprint since 11/2001. Since then I've activated a phone I
    got from a phone replacement insurance program (reset), and a couple
    of ebay phones which also reset my date upon each activation.

    You must be special.



  15. #15
    Thomas T. Veldhouse
    Guest

    Re: Sprint - Fraudulent Practices

    Paul Miner <[email protected]> wrote:
    >
    > Like I said last week when you made the same claim, I've changed ESN's
    > many dozens of times over a 5 year period (handset tester) and never
    > had my date reset for the $150 credit. In fact, even now it shows a
    > date from 2001. Either I'm special, or you're (once again) making this
    > up.
    >


    I don't recall seeing your refutation last week. However, I assure you that
    it is true. I had reception problems at my client in July or August of 2006
    and thought maybe a new phone would help ... hell, I won't retell the story
    here again, it is archived you care to look. In any event, I got stuck with
    ESN swap issues resetting the rebate. Yes, it is true. Further, my Daughter
    had an insurance replacement on her phone and I was told that she wouldn't be
    given the rebate until 2 years hence [I believe they offered $50 or $75 after
    one year].

    You claim that you have switched many times is unique to be sure. I am not
    entirely sure I believe it, but I guess I have no real reason to think that
    Sprint's systems aren't consistant from locale to locale. In any event, it
    is/was fact and was widely reported in teh past that the discount is triggered
    off of the duration since the last ESN swap. I leave it to those doubtful of
    this to google the archives. Is isn't an isolated issue.

    --
    Thomas T. Veldhouse

    America is the country where you buy a lifetime
    supply of aspirin for one dollar, and use it up in two weeks.




  • Similar Threads




  • Page 1 of 3 123 LastLast