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  1. #1
    David G. Imber
    Guest
    Perhaps this should not have been such a surprise to me, but
    two years ago, when I renewed my SPCS contract, I was given
    significant savings in the form of monthly recurring credits, along
    with some other benefits.

    Two months ago my bill suddenly jumped by about 26%. I called
    Sprint CS and explained that if they looked at my previous bills,
    something was way off. The CS rep. agreed that certain discounts had
    not been applied, and said he'd "add them back in". I paid the amount
    I'd been paying for two years.

    This month the amount jumped back up, and the previous month's
    discounts were listed as "Goodwill Credits". I called CS again and was
    told that the previous CS rep was mistaken. The bill had jumped higher
    because they were related to the contract that I agreed to, and when
    that 2-year contract expired, so did the discounts.

    This surprised me, as I'd assumed the discounts were
    permanent. I'd never had contract renewal discounts rescinded in the
    past, but then, I always renewed just at the end of my preceding
    contracts.

    Now I'm in a quandary because the field is changing so much,
    and I don't know whether I want to lock into a new 2-year contract
    until the market shakes out a bit.

    I was just wondering if anyone else had ever had discounts
    vaporize suddenly at the end of a contract period (or was the latter
    CS rep just rationalizing a mistake).

    DGI




    See More: Discounts rescinded at contract's end




  2. #2
    Seth Goodman
    Guest

    Re: Discounts rescinded at contract's end

    In article <[email protected]> on Tue, 01 Jul
    2008 23:29:18 -0400, David G. Imber wrote:

    > I was just wondering if anyone else had ever had discounts
    > vaporize suddenly at the end of a contract period (or was the latter
    > CS rep just rationalizing a mistake).
    >


    Howard Forums is all abuzz with this. Apparently this is now Sprint
    policy. In fact, many people *in* contract, with stacked discounts, are
    being reduced to a single discount.

    --
    Seth Goodman



  3. #3
    John Salerno
    Guest

    Re: Discounts rescinded at contract's end

    David G. Imber wrote:

    > I was just wondering if anyone else had ever had discounts
    > vaporize suddenly at the end of a contract period (or was the latter
    > CS rep just rationalizing a mistake).


    I think I'm still getting a discount even though my two-year contract
    just ended. I know my unlimited texts for $8 (which was free for the two
    years) has suddenly started being charged, which isn't a surprise. But
    the latest bill I checked, which had the $8 text charge, still had a 5%
    discount on the plan, as well as a discount on the $8 text charge!

    Hopefully that lasts...



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