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  1. #1
    JW
    Guest
    All of a sudden I cannot email from my palm 700p to a Comcast email
    address -- I get the following error on the bounced email.

    Diagnostic code: smtp;554 IMTA05.westchester.pa.mail.comcast.net comcast
    68.28.27.84 SenderScore BL009 Blocked for spam. Please see
    http://www.comcast.net/help/faq/inde...il_Policy19053

    I called comcast and of course they said the 68.28.27.84 IP address is a
    sprintpcs server and it is getting black-listed through service called
    SenderScore for some reason or other and they have no control over it.
    So naturally I called Sprint thinking they would be interested in the fact
    that their mail server is getting blacklisted for spam and consequently I
    cannot send emails to a comcast email address. I guess I should not have
    been to surprise to find out that they showed very little interest in
    finding out more about the whys. I kept getting really strange replies like
    "we can send emails to comcast from here so there must not be a problem" or
    "if you can sent emails to other addresses other comcast then the problem
    isn't with us."
    After 6 hours of this today someone finally decided they would make an
    attempt to get the ip address removed from the list with the understanding
    that there is no guarantee that if won't be put back on the list sooner or
    later. What gets my dander up is they don't seem to care why it was put on
    the list in the first place.

    So what's the story here. I really need to send email to comcast from my
    cell. My home base has a comcast address to which I send email from the
    road.

    I just do not understand the lack of interest. Can anyone give me an sprint
    email address at sprint where I can send this info and have someone take an
    interest? Maybe a phone number to a responsible party at sprint who cares
    about things like this?

    Any suggestions -- other than Verizon or another service -- I understand
    that choice and quite frankly I'm contract free and thinking very seriously
    about it.

    Thanks for listening,

    JW





    See More: Sprintpcs mail server is Blacklisted by SenderScore - and they don't seem to care why!




  2. #2
    Joel Koltner
    Guest

    Re: Sprintpcs mail server is Blacklisted by SenderScore - and they don't seem to care why!

    "JW" <[email protected]> wrote in message
    news:ZridnetT[email protected]
    > So what's the story here. I really need to send email to comcast from my
    > cell. My home base has a comcast address to which I send email from the
    > road.


    Sign up for a free Yahoo!, Google, or Hotmail account and use the free client
    software available from them to send your e-mail. (At least I *think* they
    have free clients for Palm phones... they certainly do for Windows. It's a
    real shame that the Palm seems to have decided to no longer build phones based
    on their own freakin' OS. If such clients aren't freely available, I believe
    that Google [gmail] will still let you use POP3 for free, which works with
    Palm's built-in mail program... Yahoo! requires you to have Yahoo! Plus for
    this, which is $20/year, although well worth it IMO.)

    Worst case you can point your phone's browser to, e.g., m.yahoo.com and send
    e-mail from within your browser.

    > I just do not understand the lack of interest.


    It's the low-level flunkies you're talking to; I'm sure someone somewhere
    within Sprint very much does care, since they realize that sooner or later
    they'll have more support costs as people call them up to complain.

    ---Joel





  3. #3
    Larry
    Guest

    Re: Sprintpcs mail server is Blacklisted by SenderScore - and they don't seem to care why!

    "JW" <[email protected]> wrote in
    news:[email protected]:

    > I just do not understand the lack of interest. Can anyone give me an
    > sprint email address at sprint where I can send this info and have
    > someone take an interest? Maybe a phone number to a responsible party
    > at sprint who cares about things like this?
    >


    First I think you're handling Sprint the wrong way on the phone. Noone you
    call from any of them on the phone gives a ****. However, I think, and
    have used very successfully, the "frontal attack" method of going to the
    main store and standing right in front of them, within punching range as it
    were. Unable to just blow you off like over the phone, someone must
    actually DO something, even if it's wrong.

    Go to store, take the time....
    Whatever rep you get, ask them to use THEIR phone to send an email to your
    Comcrap address. It will, of course, be rejected, putting a stop to the
    clone's normal blame-your-phone-for-everything tactic. HIS phone is
    defective. When he switches to tactic 12b, blame Comcrap, you whip out the
    blacklist you got from a Google search and point out Sprint has been
    blacklisted, sitting the ball right in his lap for action without excuses.

    Just before you are finally forced to leave as he can do nothing, have him
    MAKE A NOTE on your account record in the database that you will start
    paying for service again when service is rendered, the return of the email
    system to full operation you are paying for. If he threatens to cut you
    off for not paying, simply explain to him, as you note his badge
    information, you'll haul Sprint into small claims court to restore any lost
    business, wages, etc., from the disconnect. You'll be quite amazed at how
    sympathetic small claims judges can be over sellphone disputes......

    ......He can't send Comcrap any emails from his damned Sprint ****phone
    either....(c;




  4. #4
    Larry
    Guest

    Re: Sprintpcs mail server is Blacklisted by SenderScore - and they don't seem to care why!

    "JW" <[email protected]> wrote in
    news:[email protected]:

    > So what's the story here. I really need to send email to comcast from
    > my cell. My home base has a comcast address to which I send email
    > from the road.
    >


    Another great tactic, once you've been blown off, is to call 611 then ask
    to speak to the retention department. Their interest is churning,
    customers leaving for one reason or another. This bypasses the blowoff
    department in Bangledesh so you have more of a chance to connect with
    someone who knows something, however vaguely, about Sprint's sellphone
    system. Once you're in retention, a little begging to do something the
    first couple of calls is in order, with a subtle hint about that Verizon or
    T-mobile email ISN'T blacklisted by Comcast.

    You might ask to speak with the retention department from the phone on your
    rep's desk at the main office, if he tries to blow you off. Don't forget
    to tell retention who he is so they can fix two problems, today.




  5. #5
    camstuf
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    Re: Sprintpcs mail server is Blacklisted by SenderScore - and they don't seem to care

    "JW" <[email protected]> wrote in
    news:[email protected]:

    > So what's the story here. I really need to send email to comcast from
    > my cell. My home base has a comcast address to which I send email
    > from the road.
    Change the outgoing server to 587.
    I just sent email from Treo 755P comcast to sprintpcs.
    (I have both accounts on the phone)
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