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  1. #1
    Joe Gill
    Guest

    "Jbob" <[email protected]> wrote in message
    news:[email protected]
    > What needs to be updated on Sprint phones? I realize the PRL needs
    > updating occasionally but how about the phones firmware or software? I
    > have a option on my phone, a Samsung A840, that says Update Phone but it
    > has never seemed to update anything. If I run it it always says "No
    > firmware update available". This phone is 3 years old, surely there's
    > been an update. It is like a nightmare trying to get a PRL update.
    > Usually takes three or more tries. Taking the phone to a nearby SprintPCS
    > store seems useless. The employees don't seem to understand.
    >


    "Update Phone" is for firmware updates. About the only only that may be out
    there is one for the 'logo' change on Sprint

    I know you have said "It is like a nightmare trying to get a PRL update"...
    Not really... There is a simple process.
    A) Call *2 and when prompted say PRL Upgrade as in pee-are-ell upgrade. That
    should take you to a representative
    B) Just ask the rep.. "Please flag my phone for a PRL upgrade"
    C) Hang Up
    D) Wait 5 minutes
    E) Call *2 and you should get the message "We have detected that you
    need..." or something to that effect
    F) When you get "upgrade is complete". END CALL
    G) If phone does not power off automagically, then power it off
    H) Power it back on and check the status on the appropriate screen




    See More: Updating phone...firmware, software, etc




  2. #2
    dafydd
    Guest

    Re: Updating phone...firmware, software, etc

    On Sep 18, 4:49*pm, "Jbob" <[email protected]> wrote:
    > What needs to be updated on Sprint phones? *I realize the PRL needs updating
    > occasionally but how about the phones firmware or software? *I have *a
    > option on my phone, a Samsung A840, *that says Update Phone but it has never
    > seemed to update anything. *If I run it it always says "No firmware update
    > available". *This phone is 3 years old, surely there's been an update. *It
    > is like a nightmare trying to get a PRL update. *Usually takes three ormore
    > tries. *Taking the phone to a nearby SprintPCS store seems useless. *The
    > employees don't seem to understand.


    What you are running into is that there are no longer any firmware
    updates being produced for you device. Basically, it is as updated as
    it is ever going to get other than an occasional PRL release. The
    last firmware/software relaese for the A840 was April 10, 2006. The
    version code for that release was: a840.ZA26
    To check the version you have on the device, and the PRL # follow
    these steps:
    To check the handheld device for the software version follow these
    steps:

    Press Menu/OK.
    Scroll and highlight Settings, press Menu/OK.
    Scroll and highlight Phone Info, press Menu/OK.
    Scroll and highlight Version, press Menu/OK.

    The most up to date PRL is 10042.



  3. #3
    James DeLoach
    Guest

    Re: Updating phone...firmware, software, etc

    On Fri, 19 Sep 2008 09:16:58 -0700 (PDT), dafydd
    <[email protected]> wrote:

    >On Sep 18, 4:49*pm, "Jbob" <[email protected]> wrote:
    >> What needs to be updated on Sprint phones? *I realize the PRL needs updating
    >> occasionally but how about the phones firmware or software? *I have *a
    >> option on my phone, a Samsung A840, *that says Update Phone but it has never
    >> seemed to update anything. *If I run it it always says "No firmware update
    >> available". *This phone is 3 years old, surely there's been an update. *It
    >> is like a nightmare trying to get a PRL update. *Usually takes three or more
    >> tries. *Taking the phone to a nearby SprintPCS store seems useless. *The
    >> employees don't seem to understand.

    >
    >What you are running into is that there are no longer any firmware
    >updates being produced for you device. Basically, it is as updated as
    >it is ever going to get other than an occasional PRL release. The
    >last firmware/software relaese for the A840 was April 10, 2006. The
    >version code for that release was: a840.ZA26
    >To check the version you have on the device, and the PRL # follow
    >these steps:
    >To check the handheld device for the software version follow these
    >steps:
    >
    >Press Menu/OK.
    >Scroll and highlight Settings, press Menu/OK.
    >Scroll and highlight Phone Info, press Menu/OK.
    >Scroll and highlight Version, press Menu/OK.
    >
    >The most up to date PRL is 10042.

    If the latest PRL is 10042, that means there has been no updates in
    over 2 years. I've had my phone for over two years now and it
    is at 10042 for the PRL. They use to update it 2 or 3 times a
    year, but I guess they haven't made any network changes
    for over two years. I've been wondering what the latest was.




  4. #4
    dafydd
    Guest

    Re: Updating phone...firmware, software, etc

    On Sep 19, 7:30*pm, James DeLoach <[email protected]> wrote:
    > On Fri, 19 Sep 2008 09:16:58 -0700 (PDT), dafydd
    >
    >
    >
    > <[email protected]> wrote:
    > >On Sep 18, 4:49*pm, "Jbob" <[email protected]> wrote:
    > >> What needs to be updated on Sprint phones? *I realize the PRL needs updating
    > >> occasionally but how about the phones firmware or software? *I have *a
    > >> option on my phone, a Samsung A840, *that says Update Phone but it has never
    > >> seemed to update anything. *If I run it it always says "No firmware update
    > >> available". *This phone is 3 years old, surely there's been an update. *It
    > >> is like a nightmare trying to get a PRL update. *Usually takes threeor more
    > >> tries. *Taking the phone to a nearby SprintPCS store seems useless. *The
    > >> employees don't seem to understand.

    >
    > >What you are running into is that there are no longer any firmware
    > >updates being produced for you device. *Basically, it is as updated as
    > >it is ever going to get other than an occasional PRL release. *The
    > >last firmware/software relaese for the A840 was April 10, 2006. *The
    > >version code for that release was: a840.ZA26
    > >To check the version you have on the device, and the PRL # follow
    > >these steps:
    > >To check the handheld device for the software version follow these
    > >steps:

    >
    > >Press Menu/OK.
    > >Scroll and highlight Settings, press Menu/OK.
    > >Scroll and highlight Phone Info, press Menu/OK.
    > >Scroll and highlight Version, press Menu/OK.

    >
    > >The most up to date PRL is 10042.

    >
    > If the latest PRL is 10042, that means there has been no updates in
    > over 2 years. *I've had my phone for over two years now and it
    > is at 10042 for the PRL. *They use to update it 2 or 3 times a
    > year, but I guess they haven't made any network changes
    > for over two years. *I've been wondering what the latest was.


    That is not to say that there are not other PRLs, but that is the most
    recent one that your device is compatible with.




  5. #5
    Jbob
    Guest

    Re: Updating phone...firmware, software, etc

    "dafydd" <[email protected]> wrote in message
    news:[email protected]...

    >On Sep 18, 4:49 pm, "Jbob" <[email protected]> wrote:
    > What needs to be updated on Sprint phones? I realize the PRL needs
    > updating
    > occasionally but how about the phones firmware or software? I have a
    > option on my phone, a Samsung A840, that says Update Phone but it has
    > never
    > seemed to update anything. If I run it it always says "No firmware update
    > available". This phone is 3 years old, surely there's been an update. It
    > is like a nightmare trying to get a PRL update. Usually takes three or
    > more
    > tries. Taking the phone to a nearby SprintPCS store seems useless. The
    > employees don't seem to understand.


    What you are running into is that there are no longer any firmware
    updates being produced for you device. Basically, it is as updated as
    it is ever going to get other than an occasional PRL release. The
    last firmware/software relaese for the A840 was April 10, 2006. The
    version code for that release was: a840.ZA26
    To check the version you have on the device, and the PRL # follow
    these steps:
    To check the handheld device for the software version follow these
    steps:

    Press Menu/OK.
    Scroll and highlight Settings, press Menu/OK.
    Scroll and highlight Phone Info, press Menu/OK.
    Scroll and highlight Version, press Menu/OK.

    The most up to date PRL is 10042.


    Fortunately I've got the latest PRL...10042. However my phone version is
    slightly older. My version page shows:

    S: ES.A840 YH09
    H: A840.05
    SIP: E.1.5.2.13

    According to that my firmware is an earlier version. I got my phone in
    Novermber 2006.





  6. #6
    Jbob
    Guest

    Re: Updating phone...firmware, software, etc

    "Joe Gill" <[email protected]@prodigy.net> wrote in message
    news:[email protected]
    >
    > "Jbob" <[email protected]> wrote in message
    > news:[email protected]
    >> What needs to be updated on Sprint phones? I realize the PRL needs
    >> updating occasionally but how about the phones firmware or software? I
    >> have a option on my phone, a Samsung A840, that says Update Phone but
    >> it has never seemed to update anything. If I run it it always says "No
    >> firmware update available". This phone is 3 years old, surely there's
    >> been an update. It is like a nightmare trying to get a PRL update.
    >> Usually takes three or more tries. Taking the phone to a nearby
    >> SprintPCS store seems useless. The employees don't seem to understand.
    >>

    >
    > "Update Phone" is for firmware updates. About the only only that may be
    > out there is one for the 'logo' change on Sprint
    >
    > I know you have said "It is like a nightmare trying to get a PRL
    > update"... Not really... There is a simple process.
    > A) Call *2 and when prompted say PRL Upgrade as in pee-are-ell upgrade.
    > That should take you to a representative
    > B) Just ask the rep.. "Please flag my phone for a PRL upgrade"
    > C) Hang Up
    > D) Wait 5 minutes
    > E) Call *2 and you should get the message "We have detected that you
    > need..." or something to that effect
    > F) When you get "upgrade is complete". END CALL
    > G) If phone does not power off automagically, then power it off
    > H) Power it back on and check the status on the appropriate screen


    Thanks for that Gill but unfortunately that is the same procedure I have
    used in the past to get a PRL update. I read about that from some Sprint
    forum I found. The last time I tried it it took 3 calls for them to get it
    right. Perhaps I was just unlucky that time. I do have the latest PRL
    already however. 10042





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