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  1. #1
    dafydd
    Guest
    On Oct 31, 11:49*am, schrodinger's cat <[email protected]> wrote:
    > My contract has expired and I'd like to find out what Sprint is willing
    > to offer as an inducement to sign a new 2 year contract. Is there a
    > consensus as to whether one is likely to get a better deal by calling
    > the Retention department, or communicating through E-care? Thanks.
    > --
    > schrodinger's cat


    if you are wanting a fast answer, Id simply call. If you are willing
    to wait around awhile, and don't mind a little haggling back and
    forth, it can't hurt to try ecare first.
    Be advised though, as soon as you use the "c" word, your case will
    most likely have your case forwarded to the retention queue for
    ecare. At that point, there would
    be no significant difference between writing in and calling other than
    the time it will take to get a response.

    Ultimately, it comes down to your nick... you wont know if the cats
    dead, until you open the box.



    See More: Retention vs E-care?




  2. #2
    Andy
    Guest

    Re: Retention vs E-care?

    all sprint offerd to try to keep me after 23 years of on time payments and
    no complaints .
    was a 1,000 any time mins and to add 3 wow 3 numbers for free mobile to
    mobile with out charge.
    isaid thanks but cya
    store manager when i went to say good buy to my fave sales lady didnt even
    try to keep my account.
    just said ok have a nice weekend and walked off.

    "schrodinger's cat" <[email protected]> wrote in message
    news:[email protected]
    > My contract has expired and I'd like to find out what Sprint is willing
    > to offer as an inducement to sign a new 2 year contract. Is there a
    > consensus as to whether one is likely to get a better deal by calling
    > the Retention department, or communicating through E-care? Thanks.
    > --
    > schrodinger's cat






  3. #3
    Todd Allcock
    Guest

    Re: Retention vs E-care?

    At 03 Nov 2008 07:06:52 -0500 Andy wrote:
    > all sprint offerd to try to keep me after 23 years of on time payments

    and
    > no complaints .
    > was a 1,000 any time mins and to add 3 wow 3 numbers for free mobile to
    > mobile with out charge.
    > isaid thanks but cya
    > store manager when i went to say good buy to my fave sales lady didnt

    even
    > try to keep my account.
    > just said ok have a nice weekend and walked off.



    And what did you think you deserved for your nearly two-years of "loyal"
    (contractually-obligated) service?





  4. #4
    Jerome Zelinske
    Guest

    Re: Retention vs E-care?

    Sprint PCS has not been around for 23 years. One thousand minutes
    a month for how much money a month? Three add a phones for free? That
    is at least a twenty maybe a thirty dollar a month savings. How many
    minutes and phones for how much were on the plan you had?



  5. #5
    Joel Koltner
    Guest

    Re: Retention vs E-care?

    "Andy" <[email protected]> wrote in message
    news:[email protected]
    > store manager when i went to say good buy to my fave sales lady didnt even
    > try to keep my account.
    > just said ok have a nice weekend and walked off.


    You haven't provided enough information for anyone to know whether or not that
    manager was foolish or making a good decision. Certainly all store managers
    should want to keep customers, but only if they can do so in a manner that
    ends up being profitable for Spring as well.





  6. #6
    Andy
    Guest

    Re: Retention vs E-care?

    One would think a company would try hard to keep you.


    --
    AL'S COMPUTERS
    "Todd Allcock" <[email protected]> wrote in message
    news:[email protected]
    > At 03 Nov 2008 07:06:52 -0500 Andy wrote:
    >> all sprint offerd to try to keep me after 23 years of on time payments

    > and
    >> no complaints .
    >> was a 1,000 any time mins and to add 3 wow 3 numbers for free mobile to
    >> mobile with out charge.
    >> isaid thanks but cya
    >> store manager when i went to say good buy to my fave sales lady didnt

    > even
    >> try to keep my account.
    >> just said ok have a nice weekend and walked off.

    >
    >
    > And what did you think you deserved for your nearly two-years of "loyal"
    > (contractually-obligated) service?
    >
    >






  7. #7
    Andy
    Guest

    Re: Retention vs E-care?

    No offers of new phones at a discount or a better plan with the same price.
    and if you get the 99.95 unlimited everything plan you cant add the phone as
    a modem plan to it.


    --
    AL'S COMPUTERS
    "Joel Koltner" <[email protected]> wrote in message
    news:[email protected]
    > "Andy" <[email protected]> wrote in message
    > news:[email protected]
    >> store manager when i went to say good buy to my fave sales lady didnt
    >> even try to keep my account.
    >> just said ok have a nice weekend and walked off.

    >
    > You haven't provided enough information for anyone to know whether or not
    > that manager was foolish or making a good decision. Certainly all store
    > managers should want to keep customers, but only if they can do so in a
    > manner that ends up being profitable for Spring as well.
    >
    >






  8. #8
    Andy
    Guest

    Re: Retention vs E-care?

    Sprint does it to all those who close accounts when you find a better deal
    unlike most i didnt hide that fact.
    the company is going under any way so its good riddance


    --
    AL'S COMPUTERS
    "Paul Miner" <[email protected]> wrote in message
    news:[email protected]
    > On Mon, 3 Nov 2008 07:06:52 -0500, "Andy" <[email protected]> wrote:
    >
    >>all sprint offerd to try to keep me after 23 years of on time payments and
    >>no complaints .
    >>was a 1,000 any time mins and to add 3 wow 3 numbers for free mobile to
    >>mobile with out charge.
    >>isaid thanks but cya
    >>store manager when i went to say good buy to my fave sales lady didnt even
    >>try to keep my account.
    >>just said ok have a nice weekend and walked off.

    >
    > After several years of you bragging in the roadrunner group about how
    > tight you were with the store manager and your favorite sales girl,
    > you'd think they would have treated you better. Apparently the love
    > was one sided after all. Janitors just don't get any respect.
    >
    > --
    > Paul Miner






  9. #9
    Joel Koltner
    Guest

    Re: Retention vs E-care?

    "Andy" <[email protected]> wrote in message
    news:[email protected]
    > No offers of new phones at a discount or a better plan with the same price.
    > and if you get the 99.95 unlimited everything plan you cant add the phone as
    > a modem plan to it.


    The "everything" plan is nowhere near as good of a deal -- for most people --
    than the older bundled/ala carte plans were, IMO.





  10. #10
    Andy
    Guest

    Re: Retention vs E-care?

    I agree with you.
    i was all set to go but they wont allow you to add phone as a modem service
    to it.
    i said cya .
    with any cell company its my way or cya later.
    my money my way or you get **** and like it.



    --
    AL'S COMPUTERS
    "Joel Koltner" <[email protected]> wrote in message
    news:[email protected]
    > "Andy" <[email protected]> wrote in message
    > news:[email protected]
    >> No offers of new phones at a discount or a better plan with the same
    >> price.
    >> and if you get the 99.95 unlimited everything plan you cant add the phone
    >> as a modem plan to it.

    >
    > The "everything" plan is nowhere near as good of a deal -- for most
    > people -- than the older bundled/ala carte plans were, IMO.
    >
    >






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