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- 11-27-2008, 10:48 AM #16The BobGuest
Re: Just when I think sprint is tolerable, they screw up again
"Floyd" <[email protected]> amazed us all with the following in
news:[email protected]:
> Just to be fair, Sprint Customer Service has nothing.. zero.. zip..
> NADA to do with either the processing of rebates or the mailing out of
> the rebate checks.
>
> Just to be fair, when you purchase an item from a company that
> promises to give you a rebate, and then the rebate is not awarded,
> that company is indeed ultimately responsible for the rebate.
And in those instances where the manufacturer, not the reseller, is
offering the rebate?
› See More: Just when I think sprint is tolerable, they screw up again
- 11-27-2008, 08:49 PM #17FloydGuest
Re: Just when I think sprint is tolerable, they screw up again
>> Just to be fair, Sprint Customer Service has nothing.. zero.. zip..
>> NADA to do with either the processing of rebates or the mailing out of
>> the rebate checks.
>>
>> Just to be fair, when you purchase an item from a company that
>> promises to give you a rebate, and then the rebate is not awarded,
>> that company is indeed ultimately responsible for the rebate.
>
> And in those instances where the manufacturer, not the reseller, is
> offering the rebate?
Then in that case the manufacturer is promising a rebate, and if they use a
fulfillment company to furnish the rebates, they should stand behind them.
For example, if sprint sells a samsung phone that a rebate is promised on,
sprint should stand behind the rebate no matter how far down the line the
rebate is subrogated, if the rebate is not forthcoming.
- 11-27-2008, 09:12 PM #18The BobGuest
Re: Just when I think sprint is tolerable, they screw up again
"Floyd" <[email protected]> amazed us all with the following in
news:r%[email protected]:
>>> Just to be fair, Sprint Customer Service has nothing.. zero.. zip..
>>> NADA to do with either the processing of rebates or the mailing out
>>> of the rebate checks.
>>>
>>> Just to be fair, when you purchase an item from a company that
>>> promises to give you a rebate, and then the rebate is not awarded,
>>> that company is indeed ultimately responsible for the rebate.
>>
>> And in those instances where the manufacturer, not the reseller, is
>> offering the rebate?
>
> Then in that case the manufacturer is promising a rebate, and if they
> use a fulfillment company to furnish the rebates, they should stand
> behind them. For example, if sprint sells a samsung phone that a
> rebate is promised on, sprint should stand behind the rebate no matter
> how far down the line the rebate is subrogated, if the rebate is not
> forthcoming.
>
>
>
That attitude only flies if you use it with every reseller you encounter-
Walmart, Best Buy, etc. Good luck trying to get either of them to accept
your way of doing things.
- 12-07-2008, 04:29 PM #19AZ NomadGuest
Re: Just when I think sprint is tolerable, they screw up again
On Sat, 06 Dec 2008 22:41:53 -0600, [email protected] <[email protected]> wrote:
>Anyway, neighbor got 4 phones from AT&T for the various branches of his
>family. After two months, AT&T called him and told him they were
>canceling his service (no ETF, however). Seems the only tower that
>provides service nearby is NOT an AT&T tower--they're just a tenant on
When I first goto digital cell service, I ran w/ AT&t. I paid $300
for my phone and it was $100 more so I could have analog/digital
coverage.
AT&T kept the analog service disabled any time I was within 80 miles
of a digital area. There was at least a 20 mile gap where I had now service
whatsovever. My nokia had the ability to manually switch modes, but
AT&T disabled the option. I had to buy an analog cell phone to keep
in my car's glove compartment so I wouldn't have the joy of of walking
up to 20 miles after an emergency.
Sprint has actually been an excellant carrier with the exception of the
horrible customer service. That seemes to be changing. They are now
quite helpfull. I just wish they weren't so damn incompetant. Once
service is setup, they're a great company. Just make sure the
payments are automatic, and check the bill at last every two months for
errors and bizzare screwups.
service.
- 12-07-2008, 09:19 PM #20Steve SobolGuest
Re: Just when I think sprint is tolerable, they screw up again
On 2008-12-07, [email protected] <[email protected]> wrote:
> it. So, every time neighbor used his AT&T phone (which was very often,
> as the local calling area for local-yokel land-line phone company is
> VERY limited) it was costing AT&T beau coup bucks. So, they canceled
> him because he was costing them too much.
>
> How's them apples?
AT&T's predecessor Cingular is the company that would cancel you for
using more than 50% of your airtime in a roaming area. They're kinda jerky
that way.
--
Steve Sobol, Victorville, California, USA
It's all fun and games until someone starts a bonfire in the living room.
- 12-07-2008, 11:05 PM #21Todd AllcockGuest
Re: Just when I think sprint is tolerable, they screw up again
At 08 Dec 2008 03:19:49 +0000 Steve Sobol wrote:
> > it. So, every time neighbor used his AT&T phone (which was very often,
> > as the local calling area for local-yokel land-line phone company is
> > VERY limited) it was costing AT&T beau coup bucks. So, they canceled
> > him because he was costing them too much.
> >
> > How's them apples?
>
> AT&T's predecessor Cingular is the company that would cancel you for
> using more than 50% of your airtime in a roaming area. They're kinda jerky
> that way.
T-Mo adopted a similar policy earlier this year as well.
- 12-08-2008, 02:56 PM #22Steve SobolGuest
Re: Just when I think sprint is tolerable, they screw up again
On 2008-12-08, Todd Allcock <[email protected]> wrote:
>> AT&T's predecessor Cingular is the company that would cancel you for
>> using more than 50% of your airtime in a roaming area. They're kinda jerky
>> that way.
>
> T-Mo adopted a similar policy earlier this year as well.
Wow, that sucks.
And T-Mo CS told me within the last month that if I'm in my home area and
my phone can register with a local AT&T tower, I can use AT&T in spots where
they don't have a good signal (and there are a few around here).
I guess I'm going to have to start calling in and putting more pressure on
them to upgrade their coverage.
--
Steve Sobol, Victorville, California, USA
It's all fun and games until someone starts a bonfire in the living room.
- 12-09-2008, 01:02 AM #23Todd AllcockGuest
Re: Just when I think sprint is tolerable, they screw up again
At 08 Dec 2008 20:56:04 +0000 Steve Sobol wrote:
> >> AT&T's predecessor Cingular is the company that would cancel you for
> >> using more than 50% of your airtime in a roaming area. They're kinda
jerky
> >> that way.
> >
> > T-Mo adopted a similar policy earlier this year as well.
>
> Wow, that sucks.
>
> And T-Mo CS told me within the last month that if I'm in my home area and
> my phone can register with a local AT&T tower, I can use AT&T in spots
where
> they don't have a good signal (and there are a few around here).
>
> I guess I'm going to have to start calling in and putting more pressure on
> them to upgrade their coverage.
I wouldn't worry too much. From the discussions on HowardForums, T-Mo has
used the policy to dump customers living in non T-Mo areas, roaming
virtually 100% of the time but using T-Mo for the low rates.
- 12-09-2008, 02:01 PM #24BJ_SprintGuest
Re: Just when I think sprint is tolerable, they screw up again
'AZ Nomad[_2_ Wrote:
> ;777464']On Sat, 06 Dec 2008 22:41:53 -0600, [email protected]
> [email protected] wrote:
>
> Sprint has actually been an excellant carrier with the exception of the
>
> horrible customer service. That seemes to be changing. They are now
> quite helpfull. I just wish they weren't so damn incompetant. Once
> service is setup, they're a great company. Just make sure the
> payments are automatic, and check the bill at last every two months
> for
> errors and bizzare screwups.
> service.
Hey AZ Nomad[2], my name is BJ DeHut and I am a representative for
Sprint. I am sorry to hear about your billing situation. If this
situation hasn’t been resolved and keeps occurring every month please
email me at [email protected] and I’ll make sure this goes to someone who
can fix it for good.
--
BJ_Sprint
- 12-09-2008, 09:33 PM #25AZ NomadGuest
Re: Just when I think sprint is tolerable, they screw up again
On Tue, 9 Dec 2008 20:01:48 +0000, BJ_Sprint <[email protected]> wrote:
>'AZ Nomad[_2_ Wrote:
>> ;777464']On Sat, 06 Dec 2008 22:41:53 -0600, [email protected]
>> [email protected] wrote:
>>
>> Sprint has actually been an excellant carrier with the exception of the
>>
>> horrible customer service. That seemes to be changing. They are now
>> quite helpfull. I just wish they weren't so damn incompetant. Once
>> service is setup, they're a great company. Just make sure the
>> payments are automatic, and check the bill at last every two months
>> for
>> errors and bizzare screwups.
>> service.
>Hey AZ Nomad[2], my name is BJ DeHut and I am a representative for
>Sprint. I am sorry to hear about your billing situation. If this
>situation hasn’t been resolved and keeps occurring every month please
>email me at [email protected] and I’ll make sure this goes to someone who
>can fix it for good.
I had four months running with all phones disconnected after each billing cycle
for the crime of switching plans, three months running when sprint changed their
billing system and now two months running since I commited the horrible crime of
activating a temporary phone while my centro was out for a repair.
I'm sorry, but I can't predict the next time sprint will screw up.
Every time I travel to colorado, I visit a household that is in a data
plan black hole. 4 out of 5 bars signal strength, but data errors are so
frequent that I can hardly download a 3K page without truncation or
timeouts. I've reported it a half dozen times and I'm always back home
before sprint can respond as my visits are usually on weekends or
holidays. Sprint is absolutely incapable of acquiring one person, one
truck, one web enabled phone, and the ability to travel to an address, and
browse the web. How hard can that be? I don't give a **** if all of
sprint's network testing tools say the network is perfect. It isn't and by
my fourth report, they should have sent somebody with a truck to
investigate. Nah. Sit behind your desks and screw the customer. Waste
my time putting me on hold while you play with your tools for an hour and
then tell me to reboot my phone sixteen times, reinstall my software, and
ignore the fact that a laptop with an aircard had exactly the same
problem or that my phone works perfectly if I travel 1 mile in any
direction. Take me emails and send me irrelevent form letters while trying
to sell me **** I don't want.
I've already wasted at least 20 hours trying to get sprint to give a ****
and I give up.
- 12-09-2008, 11:36 PM #26Super Moderator
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Re: Just when I think sprint is tolerable, they screw up again
It will take a lot of effort to improve Sprint's customer service.
I place "secret" test calls to all the carriers to verify how good it is. I ask them questions about the service. This isn't necessarily my job, but I do it for myself. So far:
- Verizon Wireless and T-Mobile
- Alltel Wireless
- AT&T
- Sprint
That was as of 3 days ago. I don't just try one representative. I place 3 repeated calls to each carrier. The company I work, which is a testing facility for wireless here in California are actually adding a new department which does what I have been doing for months. I'll probably move into that department someday.
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