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  1. #16
    The Bob
    Guest

    Re: Just when I think sprint is tolerable, they screw up again

    "Floyd" <[email protected]> amazed us all with the following in
    news:[email protected]:

    > Just to be fair, Sprint Customer Service has nothing.. zero.. zip..
    > NADA to do with either the processing of rebates or the mailing out of
    > the rebate checks.
    >
    > Just to be fair, when you purchase an item from a company that
    > promises to give you a rebate, and then the rebate is not awarded,
    > that company is indeed ultimately responsible for the rebate.


    And in those instances where the manufacturer, not the reseller, is
    offering the rebate?



    See More: Just when I think sprint is tolerable, they screw up again




  2. #17
    Floyd
    Guest

    Re: Just when I think sprint is tolerable, they screw up again

    >> Just to be fair, Sprint Customer Service has nothing.. zero.. zip..
    >> NADA to do with either the processing of rebates or the mailing out of
    >> the rebate checks.
    >>
    >> Just to be fair, when you purchase an item from a company that
    >> promises to give you a rebate, and then the rebate is not awarded,
    >> that company is indeed ultimately responsible for the rebate.

    >
    > And in those instances where the manufacturer, not the reseller, is
    > offering the rebate?


    Then in that case the manufacturer is promising a rebate, and if they use a
    fulfillment company to furnish the rebates, they should stand behind them.
    For example, if sprint sells a samsung phone that a rebate is promised on,
    sprint should stand behind the rebate no matter how far down the line the
    rebate is subrogated, if the rebate is not forthcoming.





  3. #18
    The Bob
    Guest

    Re: Just when I think sprint is tolerable, they screw up again

    "Floyd" <[email protected]> amazed us all with the following in
    news:r%[email protected]:

    >>> Just to be fair, Sprint Customer Service has nothing.. zero.. zip..
    >>> NADA to do with either the processing of rebates or the mailing out
    >>> of the rebate checks.
    >>>
    >>> Just to be fair, when you purchase an item from a company that
    >>> promises to give you a rebate, and then the rebate is not awarded,
    >>> that company is indeed ultimately responsible for the rebate.

    >>
    >> And in those instances where the manufacturer, not the reseller, is
    >> offering the rebate?

    >
    > Then in that case the manufacturer is promising a rebate, and if they
    > use a fulfillment company to furnish the rebates, they should stand
    > behind them. For example, if sprint sells a samsung phone that a
    > rebate is promised on, sprint should stand behind the rebate no matter
    > how far down the line the rebate is subrogated, if the rebate is not
    > forthcoming.
    >
    >
    >


    That attitude only flies if you use it with every reseller you encounter-
    Walmart, Best Buy, etc. Good luck trying to get either of them to accept
    your way of doing things.




  4. #19
    AZ Nomad
    Guest

    Re: Just when I think sprint is tolerable, they screw up again

    On Sat, 06 Dec 2008 22:41:53 -0600, [email protected] <[email protected]> wrote:


    >Anyway, neighbor got 4 phones from AT&T for the various branches of his
    >family. After two months, AT&T called him and told him they were
    >canceling his service (no ETF, however). Seems the only tower that
    >provides service nearby is NOT an AT&T tower--they're just a tenant on


    When I first goto digital cell service, I ran w/ AT&t. I paid $300
    for my phone and it was $100 more so I could have analog/digital
    coverage.

    AT&T kept the analog service disabled any time I was within 80 miles
    of a digital area. There was at least a 20 mile gap where I had now service
    whatsovever. My nokia had the ability to manually switch modes, but
    AT&T disabled the option. I had to buy an analog cell phone to keep
    in my car's glove compartment so I wouldn't have the joy of of walking
    up to 20 miles after an emergency.

    Sprint has actually been an excellant carrier with the exception of the
    horrible customer service. That seemes to be changing. They are now
    quite helpfull. I just wish they weren't so damn incompetant. Once
    service is setup, they're a great company. Just make sure the
    payments are automatic, and check the bill at last every two months for
    errors and bizzare screwups.
    service.



  5. #20
    Steve Sobol
    Guest

    Re: Just when I think sprint is tolerable, they screw up again

    On 2008-12-07, [email protected] <[email protected]> wrote:


    > it. So, every time neighbor used his AT&T phone (which was very often,
    > as the local calling area for local-yokel land-line phone company is
    > VERY limited) it was costing AT&T beau coup bucks. So, they canceled
    > him because he was costing them too much.
    >
    > How's them apples?


    AT&T's predecessor Cingular is the company that would cancel you for
    using more than 50% of your airtime in a roaming area. They're kinda jerky
    that way.



    --
    Steve Sobol, Victorville, California, USA
    It's all fun and games until someone starts a bonfire in the living room.




  6. #21
    Todd Allcock
    Guest

    Re: Just when I think sprint is tolerable, they screw up again

    At 08 Dec 2008 03:19:49 +0000 Steve Sobol wrote:

    > > it. So, every time neighbor used his AT&T phone (which was very often,
    > > as the local calling area for local-yokel land-line phone company is
    > > VERY limited) it was costing AT&T beau coup bucks. So, they canceled
    > > him because he was costing them too much.
    > >
    > > How's them apples?

    >
    > AT&T's predecessor Cingular is the company that would cancel you for
    > using more than 50% of your airtime in a roaming area. They're kinda jerky
    > that way.



    T-Mo adopted a similar policy earlier this year as well.





  7. #22
    Steve Sobol
    Guest

    Re: Just when I think sprint is tolerable, they screw up again

    On 2008-12-08, Todd Allcock <[email protected]> wrote:

    >> AT&T's predecessor Cingular is the company that would cancel you for
    >> using more than 50% of your airtime in a roaming area. They're kinda jerky
    >> that way.

    >
    > T-Mo adopted a similar policy earlier this year as well.


    Wow, that sucks.

    And T-Mo CS told me within the last month that if I'm in my home area and
    my phone can register with a local AT&T tower, I can use AT&T in spots where
    they don't have a good signal (and there are a few around here).

    I guess I'm going to have to start calling in and putting more pressure on
    them to upgrade their coverage.


    --
    Steve Sobol, Victorville, California, USA
    It's all fun and games until someone starts a bonfire in the living room.




  8. #23
    Todd Allcock
    Guest

    Re: Just when I think sprint is tolerable, they screw up again

    At 08 Dec 2008 20:56:04 +0000 Steve Sobol wrote:

    > >> AT&T's predecessor Cingular is the company that would cancel you for
    > >> using more than 50% of your airtime in a roaming area. They're kinda

    jerky
    > >> that way.

    > >
    > > T-Mo adopted a similar policy earlier this year as well.

    >
    > Wow, that sucks.
    >
    > And T-Mo CS told me within the last month that if I'm in my home area and
    > my phone can register with a local AT&T tower, I can use AT&T in spots

    where
    > they don't have a good signal (and there are a few around here).
    >
    > I guess I'm going to have to start calling in and putting more pressure on
    > them to upgrade their coverage.



    I wouldn't worry too much. From the discussions on HowardForums, T-Mo has
    used the policy to dump customers living in non T-Mo areas, roaming
    virtually 100% of the time but using T-Mo for the low rates.





  9. #24
    BJ_Sprint
    Guest

    Re: Just when I think sprint is tolerable, they screw up again


    'AZ Nomad[_2_ Wrote:
    > ;777464']On Sat, 06 Dec 2008 22:41:53 -0600, [email protected]
    > [email protected] wrote:
    >
    > Sprint has actually been an excellant carrier with the exception of the
    >
    > horrible customer service. That seemes to be changing. They are now
    > quite helpfull. I just wish they weren't so damn incompetant. Once
    > service is setup, they're a great company. Just make sure the
    > payments are automatic, and check the bill at last every two months
    > for
    > errors and bizzare screwups.
    > service.


    Hey AZ Nomad[2], my name is BJ DeHut and I am a representative for
    Sprint. I am sorry to hear about your billing situation. If this
    situation hasnít been resolved and keeps occurring every month please
    email me at [email protected] and Iíll make sure this goes to someone who
    can fix it for good.




    --
    BJ_Sprint



  10. #25
    AZ Nomad
    Guest

    Re: Just when I think sprint is tolerable, they screw up again

    On Tue, 9 Dec 2008 20:01:48 +0000, BJ_Sprint <[email protected]> wrote:

    >'AZ Nomad[_2_ Wrote:
    >> ;777464']On Sat, 06 Dec 2008 22:41:53 -0600, [email protected]
    >> [email protected] wrote:
    >>
    >> Sprint has actually been an excellant carrier with the exception of the
    >>
    >> horrible customer service. That seemes to be changing. They are now
    >> quite helpfull. I just wish they weren't so damn incompetant. Once
    >> service is setup, they're a great company. Just make sure the
    >> payments are automatic, and check the bill at last every two months
    >> for
    >> errors and bizzare screwups.
    >> service.


    >Hey AZ Nomad[2], my name is BJ DeHut and I am a representative for
    >Sprint. I am sorry to hear about your billing situation. If this
    >situation hasnít been resolved and keeps occurring every month please
    >email me at [email protected] and Iíll make sure this goes to someone who
    >can fix it for good.



    I had four months running with all phones disconnected after each billing cycle
    for the crime of switching plans, three months running when sprint changed their
    billing system and now two months running since I commited the horrible crime of
    activating a temporary phone while my centro was out for a repair.

    I'm sorry, but I can't predict the next time sprint will screw up.

    Every time I travel to colorado, I visit a household that is in a data
    plan black hole. 4 out of 5 bars signal strength, but data errors are so
    frequent that I can hardly download a 3K page without truncation or
    timeouts. I've reported it a half dozen times and I'm always back home
    before sprint can respond as my visits are usually on weekends or
    holidays. Sprint is absolutely incapable of acquiring one person, one
    truck, one web enabled phone, and the ability to travel to an address, and
    browse the web. How hard can that be? I don't give a **** if all of
    sprint's network testing tools say the network is perfect. It isn't and by
    my fourth report, they should have sent somebody with a truck to
    investigate. Nah. Sit behind your desks and screw the customer. Waste
    my time putting me on hold while you play with your tools for an hour and
    then tell me to reboot my phone sixteen times, reinstall my software, and
    ignore the fact that a laptop with an aircard had exactly the same
    problem or that my phone works perfectly if I travel 1 mile in any
    direction. Take me emails and send me irrelevent form letters while trying
    to sell me **** I don't want.

    I've already wasted at least 20 hours trying to get sprint to give a ****
    and I give up.



  11. #26
    nicknrm
    nicknrm is offline
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    Re: Just when I think sprint is tolerable, they screw up again

    It will take a lot of effort to improve Sprint's customer service.

    I place "secret" test calls to all the carriers to verify how good it is. I ask them questions about the service. This isn't necessarily my job, but I do it for myself. So far:



    1. Verizon Wireless and T-Mobile
    2. Alltel Wireless
    3. AT&T
    4. Sprint

    That was as of 3 days ago. I don't just try one representative. I place 3 repeated calls to each carrier. The company I work, which is a testing facility for wireless here in California are actually adding a new department which does what I have been doing for months. I'll probably move into that department someday.
    Send Nick a PM

    I hope you found this post helpful. Choose Like/Thanks, if you did




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