Results 1 to 15 of 31
- 07-24-2003, 09:09 PM #1Lawrence G. MaykaGuest
"Arthur Dent" <[email protected]> wrote in message
news:[email protected]...
> consent to this rate hike and the T&C's give me an out if I so desire. I
> was stonewalled by Sprint and now I must try to tackle them either thru
> mail, or court I suppose.
Are you surprised that Sprint reps and supervisors are trying to swindle you?
I would point out that you are not obliged to pay a bogus bill sent to you by an
unscrupulous company. If Sprint dares to attempt to place a black mark on your
credit rating, I presume you could then sue them for defamation of character.
› See More: Sprint won't adhere to their own contract...
- 07-24-2003, 09:26 PM #2hatoncatGuest
Re: Sprint won't adhere to their own contract...
Arthur Dent wrote:
> *I cancelled my service and I wanted to excercise my right to cancel
> without penalty due to the new WLNP charge as stated by the T&C's
> dated
> 6/1/03. Sprint denied my request to waive the ETF even after a
> lengthy
> disscussion where the supervisor I spoke with told me the paragraph
> titled "Agreement" does not apply to the WLNP charge. I told him
> that
> the WLNP charge is not mandated by the FCC as it was admitted by
> Sprint
> itself at http://www.sprintpcs.com/billinserts/WLNP.html . Still no
> go
> and now there is a high priority note on my account to absolutely
> charge
> the ETF so I cannot call back to get someone else.
>
> I told them that any change that results in my paying a higher
> rate/amount for my wireless service requires my consent (which would
> be
> from me paying the invoice with the higer charge) and that I do not
> consent to this rate hike and the T&C's give me an out if I so
> desire. I
> was stonewalled by Sprint and now I must try to tackle them either
> thru
> mail, or court I suppose.
>
> Anyways, has this happened to anyone else?
>
>
> [posted via phonescoop.com - free web access to the alt.cellular
> groups] *
You just need to keep calling back until you get a Sprint CSR with a
little more than half of an active brain cell. They are required to
let you out of your contract, so don't give up.
--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap
- 07-24-2003, 10:40 PM #3Nomen NescioGuest
Re: Sprint won't adhere to their own contract...
>Anyways, has this happened to anyone else?
Yes. This has been covered.
Don't pay any fees and move on. Sprint cannot legally make you pay any ETF or WLNP fees if you
call and tell them that you do not agree to pay them.
You made a good a faith attempt to cancel. The law says you are now out of your contract. "Good
Faith" effortis all that is required.
You don't need anybody's permission not to pay the fee. You don't need a CSR's permission, a
supervisors permissions, the presidents permission ... nobody.
Why are you seeking such permission? You don't need it.
Sign up with a new carrier and move on. You are free.
- 07-25-2003, 04:27 PM #4Jerome ZelinskeGuest
Re: Sprint won't adhere to their own contract...
The Ts and Cs do not give you the option to cancel without paying
the early termination fee, due to the portability charge.
Arthur Dent wrote:
> I cancelled my service and I wanted to excercise my right to cancel
> without penalty due to the new WLNP charge as stated by the T&C's dated
> 6/1/03. Sprint denied my request to waive the ETF even after a lengthy
> disscussion where the supervisor I spoke with told me the paragraph
> titled "Agreement" does not apply to the WLNP charge. I told him that
> the WLNP charge is not mandated by the FCC as it was admitted by Sprint
> itself at http://www.sprintpcs.com/billinserts/WLNP.html . Still no go
> and now there is a high priority note on my account to absolutely charge
> the ETF so I cannot call back to get someone else.
>
> I told them that any change that results in my paying a higher
> rate/amount for my wireless service requires my consent (which would be
> from me paying the invoice with the higer charge) and that I do not
> consent to this rate hike and the T&C's give me an out if I so desire. I
> was stonewalled by Sprint and now I must try to tackle them either thru
> mail, or court I suppose.
>
> Anyways, has this happened to anyone else?
>
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]
- 07-25-2003, 05:00 PM #5Jerome ZelinskeGuest
Re: Sprint won't adhere to their own contract...
The Ts and Cs do not give you a right to cancel without paying the
early termination fee, due to the portability charge.
They do however give Sprint PCS the option of completely ending
any no longer offered, plans. If the new plans available will affect
you in the manner put forth in the Ts and Cs, then you could opt out of
your contract.
Arthur Dent wrote:
> I cancelled my service and I wanted to excercise my right to cancel
> without penalty due to the new WLNP charge as stated by the T&C's dated
> 6/1/03. Sprint denied my request to waive the ETF even after a lengthy
> disscussion where the supervisor I spoke with told me the paragraph
> titled "Agreement" does not apply to the WLNP charge. I told him that
> the WLNP charge is not mandated by the FCC as it was admitted by Sprint
> itself at http://www.sprintpcs.com/billinserts/WLNP.html . Still no go
> and now there is a high priority note on my account to absolutely charge
> the ETF so I cannot call back to get someone else.
>
> I told them that any change that results in my paying a higher
> rate/amount for my wireless service requires my consent (which would be
> from me paying the invoice with the higer charge) and that I do not
> consent to this rate hike and the T&C's give me an out if I so desire. I
> was stonewalled by Sprint and now I must try to tackle them either thru
> mail, or court I suppose.
>
> Anyways, has this happened to anyone else?
>
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]
- 07-25-2003, 05:40 PM #6Chris RussellGuest
Re: Sprint won't adhere to their own contract...
What carrier that you are going to change to will not be charging
similar fees? You're making much ado about something that you can not
change and will be obligated to pay if you want a cell phone. It's
stated by the FCC that carriers may (they do not HAVE to, but most if
not all will) charge a fee to recover their costs for wireless line
portability. Wireless portability will tend to be much harder than
landline. In landline portability most of the traffic is from the baby
bell (with all the landlines) to other phone 'companies' (those with no
real lines in the service area). Wireless is a different character.
The cell phone companies will be at the mercy of the baby bells that
will be switching the number from the old cell company's switch to the
new company's switch in the same central office. What if the new
company's switch is not in that central office? What if the baby bell
reverts back to the good old telephone company's ways (slow, slower or
slowest -remember Lily Tomlin's telephone company gig?).
--
Chris
Please respond on Usenet or Phonescoop.com
[email protected] (Arthur Dent) wrote in article
<[email protected]>:
> I cancelled my service and I wanted to excercise my right to cancel
> without penalty due to the new WLNP charge as stated by the T&C's dated
> 6/1/03. Sprint denied my request to waive the ETF even after a lengthy
> disscussion where the supervisor I spoke with told me the paragraph
> titled "Agreement" does not apply to the WLNP charge. I told him that
> the WLNP charge is not mandated by the FCC as it was admitted by Sprint
> itself at http://www.sprintpcs.com/billinserts/WLNP.html . Still no go
> and now there is a high priority note on my account to absolutely charge
> the ETF so I cannot call back to get someone else.
>
> I told them that any change that results in my paying a higher
> rate/amount for my wireless service requires my consent (which would be
> from me paying the invoice with the higer charge) and that I do not
> consent to this rate hike and the T&C's give me an out if I so desire. I
> was stonewalled by Sprint and now I must try to tackle them either thru
> mail, or court I suppose.
>
> Anyways, has this happened to anyone else?
>
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 07-25-2003, 05:55 PM #7Steven J SobolGuest
Re: Sprint won't adhere to their own contract...
Chris Russell <[email protected]> wrote:
> What carrier that you are going to change to will not be charging
> similar fees?
Actually, the rumor mill says that Verizon will not.
It's not a fee that the government requires carriers to pass on.
--
JustThe.net Internet & Multimedia Svcs. [The Fusion of Content & Connectivity]
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 07-25-2003, 05:59 PM #8Steven J SobolGuest
Re: Sprint won't adhere to their own contract...
Nomen Nescio <[email protected]> wrote:
> Why are you seeking such permission? You don't need it.
>
> Sign up with a new carrier and move on. You are free.
I love how people are so willing to give out information that may get others
sued...
It would take some court cases, I think, at least one or two, to prove anything
in this situation. Are people willing to go to court _as a defendant_ and risk
losing, or, even if they win, spending lots on legal fees?
Note that I agree with the people who say that in this situation, a
customer should be able to cancel without ETF. This is not a charge that
Sprint is forced to pass on, and in my (non-lawyerly) opinion, it is a
material change to the terms of the contract.
I'm just saying that if you decide not to pay, prepare for your credit
bureau files to be dinged, and, possibly, to get sued.
--
JustThe.net Internet & Multimedia Svcs. [The Fusion of Content & Connectivity]
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 07-25-2003, 10:40 PM #9Nomen NescioGuest
Re: Sprint won't adhere to their own contract...
>I love how people are so willing to give out information that may get others
>sued...
Sprint's attorneys are going to spend time and money to sue him over a fee that they are not
legally entitled to collect?
Sure they are. And I have flaming monkeys shooting out of my ass.
Give me your address. I'm sending you a bill. If you don't pay it, i'll sue. Think i'll win?
You even think i'll sue?
>It would take some court cases, I think, at least one or two, to prove anything
>in this situation.
Sprint sure as hell isn't going to initiate the court action. They know as well as you do that
they are not entitled to the fee.
>Are people willing to go to court _as a defendant_ and risk
>losing, or, even if they win, spending lots on legal fees?
How would they lose? Whip out the T&C ... oops, Sprint loses.
Sprint would be ordered to pay the costs and legal fees.
Aint gonna be no court cases. They'll settle first. Trust me on this one.
>I'm just saying that if you decide not to pay, prepare for your credit
>bureau files to be dinged, and, possibly, to get sued.
Write the credit bureau, explain the situation, and they have to take it off. Then, if you are
so inclined, you can sue Sprint for fraud and defamation, and get compensated with punitives.
Trust me, Sprint want's to stay as far away from the courtroom as possible. It will never make
it that far. They know they are wrong, they are just hoping that you don't know that.
Lots of people have dropped their contract penalty-free over the LNP fee. It doesn't hurt to try
to make you pay the fee, but they aren't going to push the issue.
Despite what you think of them, they aren't that stupid.
- 07-26-2003, 12:02 AM #10Arthur DentGuest
Re: Sprint won't adhere to their own contract...
"Chris Russell" <[email protected]> wrote in message
news:[email protected]...
> What carrier that you are going to change to will not be charging
> similar fees? You're making much ado about something that you can not
> change and will be obligated to pay if you want a cell phone. It's
> stated by the FCC that carriers may (they do not HAVE to, but most if
> not all will) charge a fee to recover their costs for wireless line
> portability.
> Chris
Yes I know that paying a recovery fee for Fed programs is pretty much
inevitable with any carrier out there. The most notable exception is of
course Verizon who is not currently charging a recovery fee for Pooling
and/or Portablility. What's more, AT&T and Cingular DO charge a flat fee to
recover costs of Fed programs, but they charge less than Sprint. The same
$35 monthly plan in the same service taxing area will yeild a lower bill
after taxes and surcharges are applied with AT&T, Cingular, or Verizon than
the same $35 with Sprint. Another point to note is that AT&T did not add
its recovery fee to existing customers' plans, only new plans given to new
customers or existing customers switching to the new plans. Sprint has
decided to act like my cable company and announce a rate hike. The
difference being I can always shut off my cable service with no fee since
I'm not under a contract.
The much ado for myself is that I feel it's wrong to unilaterally
change the fees thereby upping my charges without me having any say about
it. If I were to accept the extra fee then I'd have no problem, but the
fact is I don't accept this rate hike by Sprint and there are other choices
available to me at a lower monthly cost for equivelent service, IMO.
As always YMMV.
** I also want to add that a very nice Sprint rep has helped me end my
service with no ETF. This kind soul apparently understands Sprint's T&C's
and has renewed my opinion of Sprint.
- 07-26-2003, 12:20 AM #11Arthur DentGuest
Re: Sprint won't adhere to their own contract...
"Jerome Zelinske" <[email protected]> wrote in message
news:[email protected]...
> The Ts and Cs do not give you a right to cancel without paying the
> early termination fee, due to the portability charge.
Jerome, yes they do. If Sprint upps my monthly charges in any way other
than a governmentally mandated charge or tax, then I have the right as
prescribed to me in the T&C's to not concede to the higher charge and be
released from the agreement without termination penalty. If I accept the
higher charges, then I do nothing.
This charge is essentially "made up" by Sprint as a means to recover the
costs of a federally mandated program, namely WLNP. Sprint concedes that
the charge is NOT mandated. Sprint could have just as easily not charged it
(just renamed the surcharge), charged a lesser amount, or charged a higher
amount. This is why it's important to understand my rights as a party of
the advantage agreement. If Sprint changes the agreement, then I have to
accept the changes. The change in this case is the Number Pooling charge
going from $.47 to $1.10 in the form of the Number Pooling and Portablility
charge.
I have decided to excercise my right to deny the new agreement and end
my service with Sprint, but the individuals I spoke to on Thursday did not
completely understand the T&C's. If I were to use your logic, Jerome, then
Sprint could effectively charge all of its customers an extra $10 per month,
call it a number pooling charge, and all of Sprint's customers would just
have to suck it up. Do you think that's fair?
For the record, a Sprint representative has waived my ETF, adhereing to the
T&C's and for that I am appreciative.
> They do however give Sprint PCS the option of completely ending
> any no longer offered, plans. If the new plans available will affect
> you in the manner put forth in the Ts and Cs, then you could opt out of
> your contract.
>
This has been an option available to Sprint for a long time. However, I've
never heard of a carrier completely ending a rate plan unless the account
were not still under contract. In this case, the customer would then have
the option to end said service with Sprint with no further financial
liability (ETF).
- 07-26-2003, 09:30 AM #12Lawrence G. MaykaGuest
Re: Sprint won't adhere to their own contract...
"Chris Russell" <[email protected]> wrote in message
news:[email protected]...
> What carrier that you are going to change to will not be charging
> similar fees? You're making much ado about something that you can not
> change and will be obligated to pay if you want a cell phone. It's
False. Verizon does not charge such a fee. If, when number portability is
actually available, Verizon then charges such a fee, it will be roughly 10-15
cents per line. Sprint's $1.10/line is roughly ten times the actual cost, and
is being levied on existing customers effectively contrary to agreement.
Once again: The number portability surcharge is neither required nor calculated
by any government body. The FCC "allows" it only in the same sense that the FCC
"allows" wireless carriers to charge a monthly rate to cover their costs of
providing service. In other words, the surcharge is simply a rate increase, and
it is a shocking violation for Sprint to list it under "Taxes," as it does on my
latest bill. Indeed, the government has a strong claim in seizing all money
collected in this fashion, since by definition a tax is money earmarked to be
paid to a government body.
- 07-26-2003, 09:55 AM #13Pac-ManGuest
Re: Sprint won't adhere to their own contract...
To Auther Dent,
I don't know the whole situtation but reguardless of the situtation you
did sign a 1 year or 2 year contract and it does state that if you
terminate it early you are apt to pay the fee?
And that fee is added due to federal regulations, and even if you go to
another carrier that new fee will already be incorperated into your
bill. My guess is you should have finished out your contract.
--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap
- 07-26-2003, 11:33 AM #14EricGuest
Re: Sprint won't adhere to their own contract...
<<In other words, the surcharge is simply a rate increase, and it is a
shocking violation for Sprint to list it under "Taxes," as it does on my
latest bill. Indeed, the government has a strong claim in seizing all
money collected in this fashion, since by definition a tax is money
earmarked to be paid to a government body.>>
Not taking sides here because I can see how this charge can irritate a
lot of people... but my latest bill lists the charge under the
"Surcharges and Fees" section. It is not listed as a tax. I never
thought that Sprint was trying to pass this charge on as a "tax" because
it is not listed as so, but rather an additional "sur" charge.
Eric
- 07-26-2003, 11:46 AM #15Humor GuyGuest
Re: Sprint won't adhere to their own contract...
Arthur Dent wrote:
> "Chris Russell" <[email protected]> wrote in message
> news:[email protected]...
>> What carrier that you are going to change to will not be charging
>> similar fees? You're making much ado about something that you can
>> not change and will be obligated to pay if you want a cell phone.
>> It's stated by the FCC that carriers may (they do not HAVE to, but
>> most if
>> not all will) charge a fee to recover their costs for wireless line
>> portability.
>
>> Chris
>
> Yes I know that paying a recovery fee for Fed programs is pretty
> much inevitable with any carrier out there. The most notable
> exception is of course Verizon who is not currently charging a
> recovery fee for Pooling and/or Portablility. What's more, AT&T and
> Cingular DO charge a flat fee to recover costs of Fed programs, but
> they charge less than Sprint. The same $35 monthly plan in the same
> service taxing area will yeild a lower bill after taxes and
> surcharges are applied with AT&T, Cingular, or Verizon than the same
> $35 with Sprint. Another point to note is that AT&T did not add its
> recovery fee to existing customers' plans, only new plans given to
> new customers or existing customers switching to the new plans.
> Sprint has decided to act like my cable company and announce a rate
> hike. The difference being I can always shut off my cable service
> with no fee since I'm not under a contract.
>
> The much ado for myself is that I feel it's wrong to unilaterally
> change the fees thereby upping my charges without me having any say
> about it. If I were to accept the extra fee then I'd have no
> problem, but the fact is I don't accept this rate hike by Sprint and
> there are other choices available to me at a lower monthly cost for
> equivelent service, IMO.
>
> As always YMMV.
>
> ** I also want to add that a very nice Sprint rep has helped me end my
> service with no ETF. This kind soul apparently understands Sprint's
> T&C's and has renewed my opinion of Sprint.
What is the big deal about paying $1.10 a month? Are people really this hard
up? Does paying the $1.10 prevent you from participating in a function that
would normally have used this $1.10 that you have to pay Sprint now? I just
want to know....I'm not being a jerk....but I just don't (seriously)
understand.
Similar Threads
- Sprint PCS
- Motorola
- General Cell Phone Forum
¿Quién edita la foto?
in Chit Chat