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  1. #1
    Menards 3170
    Guest
    Sprint does this over the air, right? Is there a number to dial and do it
    automatically or do you have to talk to an annoying customer service rep and
    ask them to do it. I know with verizon and alltel it's *228, but that
    doesn't seem to work on sprint.





    See More: How to update PRL and Phone Software?




  2. #2
    hatoncat
    Guest

    Re: How to update PRL and Phone Software?


    PRL - Account flagged through *2. Tell Clair PRL Update and get taken
    to a rep who will flag your account. Sprint has some very dumb reps,
    so you may have to do this more than once.

    Software/Firmware - Take phone in to Sprint Store. Make sure they did
    the job before you leave with your phone, many time they take it in
    back and just let it sit there until you pick it up.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  3. #3
    Evel
    Guest

    Re: How to update PRL and Phone Software?

    Alot of reps will tell you that they do not see an option on their screen
    to update the PRL. Tell them you would be willing to wait while they check
    with their supervisor on the issue.

    I did this once before, and the rep was shocked, and told me she had been
    "on the floor" for 2 years and never had the PRL question come up.

    They also like to insist that Claire lets you update your PRL by saying PRL
    Update. Inform them that you said that and Claire sent you to them. Maybe
    they can fix this soon.

    Chris

    "hatoncat" <[email protected]> wrote in message
    news:[email protected]
    >
    > PRL - Account flagged through *2. Tell Clair PRL Update and get taken
    > to a rep who will flag your account. Sprint has some very dumb reps,
    > so you may have to do this more than once.
    >
    > Software/Firmware - Take phone in to Sprint Store. Make sure they did
    > the job before you leave with your phone, many time they take it in
    > back and just let it sit there until you pick it up.
    >
    > --
    > Posted at SprintUsers.com - Your place for everything Sprint PCS
    > Free wireless access @ www.SprintUsers.com/wap
    >






  4. #4
    rd
    Guest

    Re: How to update PRL and Phone Software?

    What a ****ing dumb ass... Menards why don't you go suck your momma's
    dick... you know "she" has one...


    "Menards 3170" <[email protected]> wrote in message
    news:[email protected]
    > Sprint does this over the air, right? Is there a number to dial and do it
    > automatically or do you have to talk to an annoying customer service rep

    and
    > ask them to do it. I know with verizon and alltel it's *228, but that
    > doesn't seem to work on sprint.
    >
    >






  5. #5
    Orac
    Guest

    Re: How to update PRL and Phone Software?

    In article <[email protected]>,
    "Menards 3170" <[email protected]> wrote:

    > Sprint does this over the air, right? Is there a number to dial and do it
    > automatically or do you have to talk to an annoying customer service rep and
    > ask them to do it. I know with verizon and alltel it's *228, but that
    > doesn't seem to work on sprint.


    PRL updates can be done over the air. You do have to talk to a customer
    service rep and tell them to flag your account for it, though. After
    that, when you dial *2, it will update your PRL.

    Software/firmware updates can only be done at a Sprint PCS Store. I just
    had my A500 updated to WD29, and I've noticed definite improvements in
    some things that used to irritate me...
    --
    Orac |"A statement of fact cannot be insolent."
    |
    |"If you cannot listen to the answers, why do you
    | inconvenience me with questions?"



  6. #6
    Thomas T. Veldhouse
    Guest

    Re: How to update PRL and Phone Software?


    "rd" <[email protected]> wrote in message
    news:[email protected]
    > What a ****ing dumb ass... Menards why don't you go suck your momma's
    > dick... you know "she" has one...
    >
    >


    You mouth gets quite foul when you are high. You really should quit that
    stuff.

    Tom Veldhouse





  7. #7
    Eric
    Guest

    Re: How to update PRL and Phone Software?

    <<Sprint does this over the air, right? Is there a number to dial and do
    it automatically or do you have to talk to an annoying customer service
    rep and ask them to do it. I know with verizon and alltel it's *228, but
    that doesn't seem to work on sprint. >>

    It would be nice if Sprint did it that way, but you have to call *2 and
    say to Clare "PRL Update". She will then transfer you to a rep and you
    have to ask for the PRL update. Saying something like "i roam a lot and
    was told that I need something that is called a "PRL update"." It
    always works for me. The current version is 10019. The rep will flag
    your account, and tell you to hang up, and call *2 back... at which time
    you will hear an automated message saying "Sprint is updating your
    phone." It takes about a minute and notifies you when the update is
    complete.

    As far as a software update, that is more complicated as it cannot be
    done over the air. You have to take it into a Sprint store and the tech
    there will do it. This normally takes anywhere from 15 minutes to 45,
    depending on how busy they are. First, you need to see how to find out
    which software version you currently have and if there is a new one
    available -- this newsgroup and other newsboards likd at sprintusers.com
    and 3gupload.com are good places to find this out. Then, if you do in
    fact have an older software version, call the Sprint store in your area
    and ask to speak to their rep, and verify that they have this software
    in their system and can update your phone.

    The software update is a pain to get in a lot of places, many stores are
    too lazy to see if they have a new version, or don't know how to look...
    or just don't want to. Therefore, you have to be very specific in
    asking and letting them know what phone you have and if they have a
    specific update available.

    Hope this helps.

    Eric




  8. #8
    G. Meyer
    Guest

    Re: How to update PRL and Phone Software?

    I didn't know there was a new update for the A-500. What are the
    improvements?

    --Gus

    Orac wrote:

    > Software/firmware updates can only be done at a Sprint PCS Store. I just
    > had my A500 updated to WD29, and I've noticed definite improvements in
    > some things that used to irritate me...





  9. #9
    Orac
    Guest

    Re: How to update PRL and Phone Software?

    In article <[email protected]>,
    "G. Meyer" <[email protected]> wrote:

    > I didn't know there was a new update for the A-500. What are the
    > improvements?
    >
    > --Gus


    Among other things, it fixes a problem with names not showing up
    properly in alphabetical order in lists. It also fixes a problem where
    it sometimes for no apparent reason becomes necessary to turn the phone
    off and then back on again to reboot in order to make a call. It also
    adds some new ringers. Someone posted a list of all the changes and
    improvements made, but those are the ones I'm able to remember offhand.
    --
    Orac |"A statement of fact cannot be insolent."
    |
    |"If you cannot listen to the answers, why do you
    | inconvenience me with questions?"



  10. #10
    G. Meyer
    Guest

    Re: How to update PRL and Phone Software?

    Thanks for the info! I will stop by a SPCS store one of these days and
    get the software updated. I am also annoyed by the fact that I have to
    re-start the phone in order to make a call, from time to time. It hasn't
    happened very often lately, though...

    --Gus

    Orac wrote:

    > Among other things, it fixes a problem with names not showing up
    > properly in alphabetical order in lists. It also fixes a problem where
    > it sometimes for no apparent reason becomes necessary to turn the phone
    > off and then back on again to reboot in order to make a call. It also
    > adds some new ringers. Someone posted a list of all the changes and
    > improvements made, but those are the ones I'm able to remember offhand.





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