Activations Dept ousourced??

O/siris I don't know how long you worked for PCS but I did for 3 years
prior to 2002. Several trainers from our call center went to India as part
of the SWAT team and I know up until April of 2002 they did mostly
activations. I don't know what's changed since then but my call center's lob
went from activations to CAS back to activations then to activations with
CAS overflow.

So it is possible that someone in KC thought the Indians better suited from
a different LOB.

"O/Siris" <robjvargas@sprîntpcs.com> wrote in message
news:[email protected]...
> C Gutta wrote:
> > I work for RS and of course we sell Sprint PCS. It seems as though
> > recently, when I need to call activation dept for a new cust, its
> > always seems like a speak with a middle eastern person. Has Sprint
> > outsourced this to a company overseas?
> >
> > My customers don't like it because they can always understand the rep.
> >
> > O/siris, do you have any info on this?
>
> I wasn't aware that India did activations. I'm pretty sure they don't.
But
> not 100%.
>
> In any event, others have given you very good information already. Yes,
we
> have a call center in India.
> --
> -+-
> RØß
> O/Siris
> I work for Sprint
> I *don't* speak for them
>
>

---

› See More: Activations Dept ousourced??

In article <[email protected]>, "Thomas T. Veldhouse" <[email protected]> wrote:
>
>"C Gutta" <[email protected]> wrote in message
>news:[email protected]...
>> I work for RS and of course we sell Sprint PCS. It seems as though
>> recently, when I need to call activation dept for a new cust, its always
>> seems like a speak with a middle eastern person. Has Sprint outsourced
>this
>> to a company overseas?
>>
>> My customers don't like it because they can always understand the rep.
>>
>> O/siris, do you have any info on this?
>>
>
>Why not, they have outsourced every other damn thing in this country. As I
>speak, I share a cube with an Indian working with a work VISA and rock
>bottom rates!
>

Read Dilbert in tomorrows Sunday Comics. You'll have a laugh. It's about
outsourcing.


_
(_) Daniel Warren, RPh
_______// Marion NY
(________) Clinical Pharmacist
\ / [email protected]
| Rx |
/______\
(________)

"Thomas T. Veldhouse" <[email protected]> wrote in message news:<[email protected]>...
> "C Gutta" <[email protected]> wrote in message
> news:[email protected]...
> > I work for RS and of course we sell Sprint PCS. It seems as though
> > recently, when I need to call activation dept for a new cust, its always
> > seems like a speak with a middle eastern person. Has Sprint outsourced
> this
> > to a company overseas?
> >
> > My customers don't like it because they can always understand the rep.
> >
> > O/siris, do you have any info on this?
> >
>
> Why not, they have outsourced every other damn thing in this country. As I
> speak, I share a cube with an Indian working with a work VISA and rock
> bottom rates!
>
> Tom Veldhouse

And I am sure he beatz the **** outa u with his quality work !

i work for an indirect deal of Sprint and (just estimating) of the last
40 activations I have done, prob about 34-36 of them have been with an
Indian Spritn activations rep. I was amazed when I didnt get one, aybe
its just my market that is getting all calls routed, but my customers
get so pissed when they can't understand them on the phone

--
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