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  1. #1
    Ed Harrison
    Guest
    I have been a customer since pre-1999. Now have a TREO 300 phone - lots of
    dropped calls BTW.

    Now the fun....Just received my latest bill (which I had been automatically
    paying via AMEX) for the last 3 months

    Sprint all of a sudden is charging me for VISION minutes for which I had
    previously signed up for on the web for $10/mo unlimited, with a 3 month
    trial, after receiving numerous solicitations.

    Today, I called customer no-service. Dropped call once, called back, got a
    rude CSR, he said "I don't bee see'n no VISION on yo account'. I said "I
    signed up on the web"..he said, "I don't sees it". I asked for a supervisor.
    Same thing. She asked for a confirmation number. I never received a
    confirmation number on anything I've ever done on their web site....

    The supervisor said they can sign me up now, but can't credit my account for
    past charges. I then sent an email on the email page. There is no way to see
    the email I sent or the address it went to or a cc function so that I can
    track the email in my own account.

    How does anyone deal with this company, other than just walking?

    Ideas?

    (I hate this crap)






    See More: Poor Customer service-contract/Vision




  2. #2
    cwdanie
    Guest

    Re: Poor Customer service-contract/Vision


    go straight to the top. executive services.

    call 800-829-0965




    good luck Ed,
    Clint

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  3. #3
    Ed
    Guest

    Re: Poor Customer service-contract/Vision

    Clint.

    Thanks for the reply, but....

    The number is a main switchboard. I keep calling and asking for executive
    services for PCS. I get transferred multiple times and then eventually get
    routed back to the old inbound (and rude) CSR queue.

    Is there something else I should do (refer to a specific department, etc.)

    Thanks again.


    "cwdanie" <[email protected]> wrote in message
    news:[email protected]
    >
    > go straight to the top. executive services.
    >
    > call 800-829-0965
    >
    >
    >
    >
    > good luck Ed,
    > Clint
    >
    > --
    > Posted at SprintUsers.com - Your place for everything Sprint PCS
    > Free wireless access @ www.SprintUsers.com/wap
    >






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