Poor Customer service-contract/Vision

I have been a customer since pre-1999. Now have a TREO 300 phone - lots of
dropped calls BTW.

Now the fun....Just received my latest bill (which I had been automatically
paying via AMEX) for the last 3 months

Sprint all of a sudden is charging me for VISION minutes for which I had
previously signed up for on the web for $10/mo unlimited, with a 3 month
trial, after receiving numerous solicitations.

Today, I called customer no-service. Dropped call once, called back, got a
rude CSR, he said "I don't bee see'n no VISION on yo account'. I said "I
signed up on the web"..he said, "I don't sees it". I asked for a supervisor.
Same thing. She asked for a confirmation number. I never received a
confirmation number on anything I've ever done on their web site....

The supervisor said they can sign me up now, but can't credit my account for
past charges. I then sent an email on the email page. There is no way to see
the email I sent or the address it went to or a cc function so that I can
track the email in my own account.

How does anyone deal with this company, other than just walking?

Ideas?

(I hate this crap)

---

› See More: Poor Customer service-contract/Vision

go straight to the top. executive services.

call 800-829-0965




good luck Ed,
Clint

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

Clint.

Thanks for the reply, but....

The number is a main switchboard. I keep calling and asking for executive
services for PCS. I get transferred multiple times and then eventually get
routed back to the old inbound (and rude) CSR queue.

Is there something else I should do (refer to a specific department, etc.)

Thanks again.


"cwdanie" <[email protected]> wrote in message
news:[email protected]...
>
> go straight to the top. executive services.
>
> call 800-829-0965
>
>
>
>
> good luck Ed,
> Clint
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>