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  1. #1
    Phillipe
    Guest
    My July bill has a $2.20 charge for Number Portability.

    Problem is there is no number portability. Maybe in November,
    although all the cell phone companies are fighting that.
    I understand Verizon will not institute that charge until that
    service exists in fact.

    I call Sprint (*2) to enquire why I being charged for a service
    I am not receiving, and they say it is a cost recovery.

    I am complain about paying for a service I am not receiving, and they
    transfer me to CANCELLATION.

    Luckily my Advantage Agreement long ago expired.


    Looks like I'm going to Verizon, and then I can get the Kyocera 7135
    that Sprint decided not to carry. With my son across the country already
    on Verizon (it had far the best coverage in Wahington, D.C.) the free
    unlimited Verizon to Verizon is a big plus.

    Who ever even hinted that Sprint is trying to be more customer friendly.

    I didn't experience that today.



    See More: Sprint charges early for Number Portability -




  2. #2
    Rich Brome
    Guest

    Re: Sprint charges early for Number Portability -

    You're paying for it one way or another no matter who you sign up with.
    It's just a matter of perception and marketing. Sprint makes it separate
    on the bill so you can see what you're paying for, while Verizon simply
    includes it in the overall cost (just one of the reasons they charge
    more on average for the same type of plan).

    The FCC mandated it, and it is, in fact, quite expensive. It is costing
    the industry a billion dollars just to get ready for it. The reason is
    that it changes the fundamental way calls are routed throughout all of
    the nation's phone systems.

    *ALL* of Sprint's and Verizon's call-routing systems have to be replaced
    or upgraded to be able to handle ported numbers, and it affects nearly
    all of their other systems as well, from roaming to billing to customer
    service.

    All of those upgrades cost serious money. If it's not a separate change,
    it's built into your monthly charge, because the FCC sure as heck isn't
    paying for it...

    As for actually paying for number portability as a service to you -
    that's different. That comes as a charge when you actually go to have
    your number ported. Then Sprint or whoever can charge you $30 to port
    your number. That's not a monthly-charge thing.

    The monthly charge is simply to cover the costs of upgrading their
    systems to handle ported numbers, and it's something they've been
    working on for years. If they waited until all of the upgrades were
    complete to start recouping the costs from customers, it would just
    throw them further into to debt, something they're not going to do
    unnecessarily, especially to satisfy a government mandate.

    --
    Rich Brome
    Phone Scoop
    http://www.phonescoop.com/


    Phillipe <[email protected]> wrote in article
    <[email protected]>:
    > My July bill has a $2.20 charge for Number Portability.
    >
    > Problem is there is no number portability. Maybe in November,
    > although all the cell phone companies are fighting that.
    > I understand Verizon will not institute that charge until that
    > service exists in fact.
    >
    > I call Sprint (*2) to enquire why I being charged for a service
    > I am not receiving, and they say it is a cost recovery.
    >
    > I am complain about paying for a service I am not receiving, and they
    > transfer me to CANCELLATION.
    >
    > Luckily my Advantage Agreement long ago expired.
    >
    >
    > Looks like I'm going to Verizon, and then I can get the Kyocera 7135
    > that Sprint decided not to carry. With my son across the country already
    > on Verizon (it had far the best coverage in Wahington, D.C.) the free
    > unlimited Verizon to Verizon is a big plus.
    >
    > Who ever even hinted that Sprint is trying to be more customer friendly.
    >
    > I didn't experience that today.


    [posted via phonescoop.com - free web access to the alt.cellular groups]



  3. #3
    Phillipe
    Guest

    Re: Sprint charges early for Number Portability -

    In article <[email protected]>,
    [email protected] (Rich Brome) wrote:

    > <snip> Attempted explanations for Sprints' new charges.


    Sorry. I'm still quiting Sprint.


    >
    >
    > Phillipe <[email protected]> wrote in article
    > <[email protected]>:
    > > My July bill has a $2.20 charge for Number Portability.
    > >
    > > Problem is there is no number portability. Maybe in November,
    > > although all the cell phone companies are fighting that.
    > > I understand Verizon will not institute that charge until that
    > > service exists in fact.
    > >
    > > I call Sprint (*2) to enquire why I being charged for a service
    > > I am not receiving, and they say it is a cost recovery.
    > >
    > > I am complain about paying for a service I am not receiving, and they
    > > transfer me to CANCELLATION.
    > >
    > > Luckily my Advantage Agreement long ago expired.
    > >
    > >
    > > Looks like I'm going to Verizon, and then I can get the Kyocera 7135
    > > that Sprint decided not to carry. With my son across the country already
    > > on Verizon (it had far the best coverage in Wahington, D.C.) the free
    > > unlimited Verizon to Verizon is a big plus.
    > >
    > > Who ever even hinted that Sprint is trying to be more customer friendly.
    > >
    > > I didn't experience that today.

    >
    > [posted via phonescoop.com - free web access to the alt.cellular groups]




  4. #4
    Lawrence G. Mayka
    Guest

    Re: Sprint charges early for Number Portability -

    "Rich Brome" <[email protected]> wrote in message
    news:[email protected]
    > It's just a matter of perception and marketing. Sprint makes it separate


    Absolutely false. Verizon, and I think some other carriers, are *not*
    attempting to impose a new charge (a.k.a. rate increase) on customers with a
    current agreement ("contract"). This is a *fundamental* difference: Other
    carriers respect existing agreements, whereas Sprint does not. Worse, many
    Sprint reps and even Sprint bills tell outright lies in order to defraud
    customers of their right to cancel without penalty.

    > The FCC mandated it, and it is, in fact, quite expensive. It is costing
    > the industry a billion dollars just to get ready for it. The reason is


    Verizon estimates the cost at 10-15 cents per line. Sprint's $1.10/line charge
    is either absurdly overblown (by a full order of magnitude!), or Sprint is only
    1/10 as efficient as Verizon.





  5. #5
    O/Siris
    Guest

    Re: Sprint charges early for Number Portability -

    Lawrence G. Mayka wrote:
    > "Rich Brome" <[email protected]> wrote in message
    > news:[email protected]
    >> It's just a matter of perception and marketing. Sprint makes it
    >> separate

    >
    > Absolutely false. Verizon, and I think some other carriers, are *not*
    > attempting to impose a new charge (a.k.a. rate increase) on customers
    > with a current agreement ("contract"). This is a *fundamental*
    > difference: Other carriers respect existing agreements, whereas
    > Sprint does not. Worse, many Sprint reps and even Sprint bills tell
    > outright lies in order to defraud customers of their right to cancel
    > without penalty.
    >
    >> The FCC mandated it, and it is, in fact, quite expensive. It is
    >> costing
    >> the industry a billion dollars just to get ready for it. The reason
    >> is

    >
    > Verizon estimates the cost at 10-15 cents per line. Sprint's
    > $1.10/line charge is either absurdly overblown (by a full order of
    > magnitude!), or Sprint is only 1/10 as efficient as Verizon.


    You forgot option #3. That Verizon is, perhaps, vastly understating the
    cost, wittingly or otherwise.
    --
    -+-
    R
    O/Siris
    I work for Sprint
    I *don't* speak for them





  6. #6
    Lawrence G. Mayka
    Guest

    Re: Sprint charges early for Number Portability -

    "O/Siris" <[email protected]ntpcs.com> wrote in message
    news:A2nZa.111988$o%[email protected]
    > You forgot option #3. That Verizon is, perhaps, vastly understating the
    > cost, wittingly or otherwise.


    Possible but unlikely. Verizon's estimate of 10-15 cents per line was
    specifically an estimate of how much Verizon might eventually charge if it felt
    it needed to (after number portability service actually becomes available).
    Common sense dictates leaving oneself as much wiggle room as possible. Verizon
    obviously felt quite confident that the cost of number portability will not
    exceed 15 cents per line.





  7. #7
    boe
    Guest

    Re: Sprint charges early for Number Portability -

    This is part of Sprint's incentive plan to get people to switch to Verizon
    in November. Not everyone knew about the number portability law, but since
    Sprint charges their clients for it now, they are bringing up your
    awareness. And it would be a shame not to take advantage of it since you've
    been paying for it for the 5 months before November. They want to make sure
    you get your money's worth.

    I keep hearing how Sprint is working on their Customer Service issues.
    Clearly I see evidence every time I deal with them that they are trying to
    reduce the lines and hold times by eliminating as many clients as they can.
    When they've eliminated at least half of their clients, they feel they will
    be more adequately staffed to meet your needs.


    "Phillipe" <[email protected]> wrote in message
    news[email protected]
    > My July bill has a $2.20 charge for Number Portability.
    >
    > Problem is there is no number portability. Maybe in November,
    > although all the cell phone companies are fighting that.
    > I understand Verizon will not institute that charge until that
    > service exists in fact.
    >
    > I call Sprint (*2) to enquire why I being charged for a service
    > I am not receiving, and they say it is a cost recovery.
    >
    > I am complain about paying for a service I am not receiving, and they
    > transfer me to CANCELLATION.
    >
    > Luckily my Advantage Agreement long ago expired.
    >
    >
    > Looks like I'm going to Verizon, and then I can get the Kyocera 7135
    > that Sprint decided not to carry. With my son across the country already
    > on Verizon (it had far the best coverage in Wahington, D.C.) the free
    > unlimited Verizon to Verizon is a big plus.
    >
    > Who ever even hinted that Sprint is trying to be more customer friendly.
    >
    > I didn't experience that today.






  8. #8
    Ralph Patuki
    Guest

    Re: Sprint charges early for Number Portability -

    No one is stopping you. Actually we are just waiting for the day. You
    are not going to be any happier with your new carrier until you can
    change out of that one as well.

    All the people here did was show you that the other carriers that you
    think are just in this to provide customers with free calls, free
    minutes, unlimited access, and no dropped calls ever are different
    than Sprint PCS.

    Have your son really check his bill (fine print) and see what it
    shows. Talk to the reps at the Verizon customer care center (billing),
    not the sales reps. See what happens.

    You said that your son's phone works great in D.C. which is great for
    him. That doesn't mean it's going to work for you. Where are you at?
    You need to check with the people that have phones from different
    carriers in your location. Get the phone company that works best where
    YOU are going to be at. It doesn't make a difference if your son is on
    Verizon and you are on SPCS/AWS/Cingular/Nextel/ and/or T-Mobile. They
    all talk to each other and usually are located right close to each
    other.

    GOODBYE
    Ralph





    Phillipe <[email protected]> wrote in message news:<[email protected]>...
    > In article <[email protected]>,
    > [email protected] (Rich Brome) wrote:
    >
    > > <snip> Attempted explanations for Sprints' new charges.

    >
    > Sorry. I'm still quiting Sprint.
    >
    >
    > >
    > >
    > > Phillipe <[email protected]> wrote in article
    > > <[email protected]>:
    > > > My July bill has a $2.20 charge for Number Portability.
    > > >
    > > > Problem is there is no number portability. Maybe in November,
    > > > although all the cell phone companies are fighting that.
    > > > I understand Verizon will not institute that charge until that
    > > > service exists in fact.
    > > >
    > > > I call Sprint (*2) to enquire why I being charged for a service
    > > > I am not receiving, and they say it is a cost recovery.
    > > >
    > > > I am complain about paying for a service I am not receiving, and they
    > > > transfer me to CANCELLATION.
    > > >
    > > > Luckily my Advantage Agreement long ago expired.
    > > >
    > > >
    > > > Looks like I'm going to Verizon, and then I can get the Kyocera 7135
    > > > that Sprint decided not to carry. With my son across the country already
    > > > on Verizon (it had far the best coverage in Wahington, D.C.) the free
    > > > unlimited Verizon to Verizon is a big plus.
    > > >
    > > > Who ever even hinted that Sprint is trying to be more customer friendly.
    > > >
    > > > I didn't experience that today.

    > >
    > > [posted via phonescoop.com - free web access to the alt.cellular groups]




  9. #9
    Lawrence G. Mayka
    Guest

    Re: Sprint charges early for Number Portability -

    "Ralph Patuki" <[email protected]> wrote in message
    news:[email protected]
    > YOU are going to be at. It doesn't make a difference if your son is on
    > Verizon and you are on SPCS/AWS/Cingular/Nextel/ and/or T-Mobile. They


    The original post specifically mentioned that "the free unlimited Verizon to
    Verizon is a big plus." So for him, moving to his son's carrier is indeed a
    significant advantage--provided that Verizon meets his needs otherwise.





  10. #10
    Phillipe
    Guest

    Re: Sprint charges early for Number Portability -

    In article <[email protected]>,
    [email protected] (Rich Brome) wrote:

    > You're paying for it one way or another no matter who you sign up with.
    > It's just a matter of perception and marketing. Sprint makes it separate
    > on the bill so you can see what you're paying for, while Verizon simply
    > includes it in the overall cost



    You've been sitting in with the marketing Vice Presidents for both
    companies, so you know this?

    I suspect Sprint charges less to get more market share. They lose money
    on every customer, but they make it up in volume.

    P.S. Hows their stock price doing lately?



  11. #11
    Phillipe
    Guest

    Re: Sprint charges early for Number Portability -

    In article <[email protected]>,
    [email protected] (Ralph Patuki) wrote:

    > No one is stopping you. Actually we are just waiting for the day. You
    > are not going to be any happier with your new carrier until you can
    > change out of that one as well.
    >
    > All the people here did was show you that the other carriers that you
    > think are just in this to provide customers with free calls, free
    > minutes, unlimited access, and no dropped calls ever are different
    > than Sprint PCS.
    >
    > Have your son really check his bill (fine print) and see what it
    > shows. Talk to the reps at the Verizon customer care center (billing),
    > not the sales reps. See what happens.
    >
    > You said that your son's phone works great in D.C. which is great for
    > him. That doesn't mean it's going to work for you. Where are you at?
    > You need to check with the people that have phones from different
    > carriers in your location. Get the phone company that works best where
    > YOU are going to be at. It doesn't make a difference if your son is on
    > Verizon and you are on SPCS/AWS/Cingular/Nextel/ and/or T-Mobile. They
    > all talk to each other and usually are located right close to each
    > other.
    >
    > GOODBYE
    > Ralph


    Yup, everyone's Customer Service sucks, but Verizon sucks less. Consumer
    Reports survey said so. Sprint's coverage where I live is such swiss
    cheese its awful, T-Mobile, the German cell company is of course worse,
    and AT&T has the worst customer Service.

    If I want a Kyocera 7135, I have to go Verizon, and I like the
    way they are standing up to the RIAA.



  12. #12
    Michael Arends
    Guest

    Re: Sprint charges early for Number Portability -



    Phillipe wrote:

    >
    > If I want a Kyocera 7135, I have to go Verizon, and I like the
    > way they are standing up to the RIAA.


    Oh, you mean by caving in and giving up the list of customer Names?



  13. #13
    Nomen Nescio
    Guest

    Re: Sprint charges early for Number Portability -

    This is all you need to know about Sprint's Number Portability Charges and your contract.

    http://www.nctimes.com/articles/2003...0323_28_23.txt




  14. #14
    Phillipe
    Guest

    Re: Sprint charges early for Number Portability -

    In article <[email protected]>,
    Nomen Nescio <[email protected]> wrote:

    > http://www.nctimes.com/articles/2003...0323_28_23.txt


    Good story about Sprint and Nextel being sued over these new "fees".

    Most important note in story is:

    "Michael Shames, the executive director of the Utilities Consumers
    Action Network, said the group's attorneys won a temporary restraining
    order on July 16 against Sprint that forces the company to release
    customers from their contracts if they object to the fees."

    Luckily Sprint finally emailed me back:

    =======

    I apologize for the delay in responding.

    Upon review of your account, I noticed that your one-year PCS
    Advantage Agreement has already satisfied as of [Date, xx, 2003 (in the
    past)].

    Thank you for contacting Sprint.

    ==========

    Notice the well English grammar the Sprint rep used.



  15. #15
    Jared Robinson
    Guest

    Re: Sprint charges early for Number Portability -

    "Notice the well English grammar the Sprint rep used." And yours
    is.........?

    Phillipe <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > Nomen Nescio <[email protected]> wrote:
    >
    > > http://www.nctimes.com/articles/2003...0323_28_23.txt

    >
    > Good story about Sprint and Nextel being sued over these new "fees".
    >
    > Most important note in story is:
    >
    > "Michael Shames, the executive director of the Utilities Consumers
    > Action Network, said the group's attorneys won a temporary restraining
    > order on July 16 against Sprint that forces the company to release
    > customers from their contracts if they object to the fees."
    >
    > Luckily Sprint finally emailed me back:
    >
    > =======
    >
    > I apologize for the delay in responding.
    >
    > Upon review of your account, I noticed that your one-year PCS
    > Advantage Agreement has already satisfied as of [Date, xx, 2003 (in the
    > past)].
    >
    > Thank you for contacting Sprint.
    >
    > ==========
    >
    > Notice the well English grammar the Sprint rep used.


    [posted via phonescoop.com - free web access to the alt.cellular groups]



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