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  1. #1
    Captain
    Guest

    I went into the Sprint store to get a software upgrade. Some guy who
    appeared to be drugged out came in and cut in front of me. He had a
    mullet, a selfmade tanktop, and tattoos and was cursing sprint the
    whole time. When he finally got to the rep, he threw his phone down
    and kept flicking 20s at the rep. Now I know how some of these reps
    get their attitude. That would be a crappy job. I bet you this was a
    clear pay customer who got his phone shut off because of not paying
    bills.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




    See More: Customer Service at Sprint Store




  2. #2
    Wesley Frater
    Guest

    Re: Customer Service at Sprint Store

    Funny how Verizon doesn't have that problem. Guess they just aren't as
    desperate for customers as Sprint, who'll give any bum with no credit a
    phone.

    "Captain" <[email protected]> wrote in message
    news:[email protected]
    >
    > I went into the Sprint store to get a software upgrade. Some guy who
    > appeared to be drugged out came in and cut in front of me. He had a
    > mullet, a selfmade tanktop, and tattoos and was cursing sprint the
    > whole time. When he finally got to the rep, he threw his phone down
    > and kept flicking 20s at the rep. Now I know how some of these reps
    > get their attitude. That would be a crappy job. I bet you this was a
    > clear pay customer who got his phone shut off because of not paying
    > bills.
    >
    > --
    > Posted at SprintUsers.com - Your place for everything Sprint PCS
    > Free wireless access @ www.SprintUsers.com/wap
    >






  3. #3
    David G. Imber
    Guest

    Re: Customer Service at Sprint Store

    On Sat, 09 Aug 2003 20:41:04 GMT, "Wesley Frater" <[email protected]> wrote:

    >Funny how Verizon doesn't have that problem.


    You mean that you're quite sure that all Verizon customers are
    mentally balanced?







  4. #4
    Wesley Frater
    Guest

    Re: Customer Service at Sprint Store

    No, but at least they have money.

    "David G. Imber" <[email protected]> wrote in message
    news:[email protected]
    > You mean that you're quite sure that all Verizon customers are
    > mentally balanced?
    >
    >
    >
    >






  5. #5
    David G. Imber
    Guest

    Re: Customer Service at Sprint Store

    On Sun, 10 Aug 2003 01:06:53 GMT, "Wesley Frater" <[email protected]> wrote:

    >No, but at least they have money.
    >


    Maybe this guy did too. All the story said was that this guy was
    unstable and possibly drugged up. Read it again. The assumptions were all
    on your part.

    I ordinarily wouldn't respond to what seems like such a blatant
    trolling effort, but this NG is actually used by people who want useful
    information about how to maximize the benefits of a product. The original
    poster at least offered something along those lines. I'm getting awfully
    tired of people just barging in with their spurious "insights" obviously
    intended just to show how they "feel" about Sprint. Got news: doesn't
    matter.






  6. #6
    Nomen Nescio
    Guest

    Re: Customer Service at Sprint Store

    >I'm getting awfully
    >tired of people just barging in with their spurious "insights" obviously
    >intended just to show how they "feel" about Sprint.
    >Got news: doesn't matter.


    Got news: It does matter.

    Customers ... rude, polite, stupid, drugged, smart, sober all use the same green money. And that
    green money is what keeps a company in business.

    "The customer doesn't matter" is part of the reason why Sprint's market value is $5/share right now.

    The customer is king. The customer IS the business. The customer can do without Sprint, but
    Sprint can't do without the customer.

    This isn't even Business 101. It's Business .099 beta. Should be the first thing that a CEO
    thinks of in the morning, and the last thing he thinks of before going to bed (well, besides how to
    scam the shareholders by giving himself large bonuses).

    If I ran a company, I would keep very, very, very, very close tabs on those "spurious insights".

    They matter. Alot.




  7. #7
    David G. Imber
    Guest

    Re: Customer Service at Sprint Store

    On Mon, 11 Aug 2003 09:10:01 +0200 (CEST), Nomen Nescio <[email protected]>
    wrote:

    >
    >If I ran a company, I would keep very, very, very, very close tabs on those "spurious insights".
    >
    >They matter. Alot.


    You don't have to try to convince me that customer service and
    customer opinions matter. As you point out, that's basic.

    Did you read the original mail? One person recounted an unpleasant
    incident at a SPCS store - made unpleasant not by the employee, but by a
    customer who walked in off the street.

    His "insight" boiled down to this: Sprint doesn't charge as much as
    Verizon and isn't as stringent about credit background (which is debatable)
    therefore they have a "wealthier" and thus "better" grade of users.

    Genius, huh? Perhaps when Alan Greenspan retires they can tap this
    guy. He's just full of useful information that will help business. He's
    certainly helped me make more of my Sprint experience.






  8. #8
    Q 4phun
    Guest

    Re: Customer Service at Sprint Store

    The Atlanta Journal Constitution ran a series of articles last week
    with photos of homeless bums with cell phones getting free food
    handouts from the local churches. More than one wit wondered where
    they plug in to recharge and how do they get a bill?

    Others noted that instead of using the cell phones to land a new job
    they hear them discussing where they can score another load of drugs.





    "Wesley Frater" <[email protected]> wrote in message
    news:A%[email protected]
    > Funny how Verizon doesn't have that problem. Guess they just aren't

    as
    > desperate for customers as Sprint, who'll give any bum with no

    credit a
    > phone.
    >
    > "Captain" <[email protected]> wrote in message
    > news:[email protected]






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