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  1. #1
    Robert Keenan
    Guest
    I have two Motorola Startac 7867 dual band phones. Both
    were working fine when I took them to Sprint for software
    and PRL updates. After they were done, both phones had
    software version 7058 and PRL 10019. My wife's phone, however, had lost
    its analog mode. The only modes it shows now are Sprint PCS and
    Automatic. I discovered this immediately and showed it to the Sprint
    PCS rep. They all insisted they could not have caused this and could
    not come up with a way to correct it.

    Rather than waste my time arguing with them, I am asking my question
    here. Does anyone know how this could have happened?
    Can I correct this? Is it something they can do for me at Sprint PCS,
    or should I sent the phone back to Motorola?

    Since I do not read this group regularly, please respond to
    [email protected]

    Thanks,

    Rob Keenan


    [posted via phonescoop.com - free web access to the alt.cellular groups]



    See More: Sprint PCS lost the analog mode on my Startac dual band




  2. #2
    hatoncat
    Guest

    Re: Sprint PCS lost the analog mode on my Startac dual band


    It's possible that the PRL update changed your roaming provider from
    AT&T Analog to Verizon Digital, hence the loss of Analog.

    This would make sense in an area that is poorly covered by Verizon
    Analog, but Verizon Digital is very strong.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  3. #3
    Larry Thomas
    Guest

    Re: Sprint PCS lost the analog mode on my Startac dual band

    I don't know. What happens if he needs to roam outside his area where
    only analog is available?

    --
    -Larry
    Sprint user since 1997



    hatoncat <[email protected]> wrote in article
    <[email protected]>:
    >
    > It's possible that the PRL update changed your roaming provider from
    > AT&T Analog to Verizon Digital, hence the loss of Analog.
    >
    > This would make sense in an area that is poorly covered by Verizon
    > Analog, but Verizon Digital is very strong.
    >
    > --
    > Posted at SprintUsers.com - Your place for everything Sprint PCS
    > Free wireless access @ www.SprintUsers.com/wap
    >


    [posted via phonescoop.com - free web access to the alt.cellular groups]



  4. #4
    Jerome Zelinske
    Guest

    Re: Sprint PCS lost the analog mode on my Startac dual band

    Are you saying that her phone changed and yours did not? I do not
    see any need for analog only mode. My wife's phone is always in Sprint
    PCS only mode.


    Robert Keenan wrote:

    > I have two Motorola Startac 7867 dual band phones. Both
    > were working fine when I took them to Sprint for software
    > and PRL updates. After they were done, both phones had
    > software version 7058 and PRL 10019. My wife's phone, however, had lost
    > its analog mode. The only modes it shows now are Sprint PCS and
    > Automatic. I discovered this immediately and showed it to the Sprint
    > PCS rep. They all insisted they could not have caused this and could
    > not come up with a way to correct it.
    >
    > Rather than waste my time arguing with them, I am asking my question
    > here. Does anyone know how this could have happened?
    > Can I correct this? Is it something they can do for me at Sprint PCS,
    > or should I sent the phone back to Motorola?
    >
    > Since I do not read this group regularly, please respond to
    > [email protected]
    >
    > Thanks,
    >
    > Rob Keenan
    >
    >
    > [posted via phonescoop.com - free web access to the alt.cellular groups]





  5. #5
    jaminmc
    Guest

    Re: Sprint PCS lost the analog mode on my Startac dual band


    Maybe something got messed up in the firmware upgrade. try having them
    reprogram it again.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  6. #6
    SprintPCS Tech
    Guest

    Re: Sprint PCS lost the analog mode on my Startac dual band



    hatoncat <[email protected]> wrote in article
    <[email protected]>:
    >
    > It's possible that the PRL update changed your roaming provider from
    > AT&T Analog to Verizon Digital, hence the loss of Analog.
    >
    > This would make sense in an area that is poorly covered by Verizon
    > Analog, but Verizon Digital is very strong.


    I am sure that did not happen.

    The Startac was only dual band, it would not receive the 800MHz CDMA
    "digital" spectrum. 'Automatic" will search for Sprint PCS first, then
    go down the PRL list for the first available 800MHz analog signal.

    I'm trying to remember if the Startac had an analog only, I know with
    the single band, it had 'home only' and 'automatic' (from when going
    form area to area was concidere droaming).

    Maybe the 7058 changed the wording, I know it made improvements with the
    RF performance (just about the only SW update to help with dropped
    calls). If you had 7058 before (if you've had an update done in the
    past 2 years) then only the PRL was updated.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  7. #7
    SprintPCS Tech
    Guest

    Re: Sprint PCS lost the analog mode on my Startac dual band



    jaminmc <[email protected]> wrote in article
    <[email protected]>:
    >
    > Maybe something got messed up in the firmware upgrade. try having them
    > reprogram it again.
    >


    If the software update didn't go though correctly, the phone would not
    power on at all. Trust me, I know form experience. ;-)

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  8. #8
    OB1
    Guest

    Re: Sprint PCS lost the analog mode on my Startac dual band

    What they did was modified the PRL which determines what service the
    phone will be allowed to provide. They indeed removed the analog
    function for sure because Sprnt does not offer analog.

    As long as you have the phone operated on Sprint, you will have no
    analog.

    On Mon, 11 Aug 2003 03:58:06 -0000, [email protected] (Robert
    Keenan) wrote:

    >I have two Motorola Startac 7867 dual band phones. Both
    >were working fine when I took them to Sprint for software
    >and PRL updates. After they were done, both phones had
    >software version 7058 and PRL 10019. My wife's phone, however, had lost
    >its analog mode. The only modes it shows now are Sprint PCS and
    >Automatic. I discovered this immediately and showed it to the Sprint
    >PCS rep. They all insisted they could not have caused this and could
    >not come up with a way to correct it.
    >
    >Rather than waste my time arguing with them, I am asking my question
    >here. Does anyone know how this could have happened?
    >Can I correct this? Is it something they can do for me at Sprint PCS,
    >or should I sent the phone back to Motorola?
    >
    >Since I do not read this group regularly, please respond to
    >[email protected]
    >
    >Thanks,
    >
    >Rob Keenan
    >
    >
    >[posted via phonescoop.com - free web access to the alt.cellular groups]





  9. #9
    Ron
    Guest

    Re: Sprint PCS lost the analog mode on my Startac dual band

    Well when I am out of range I like to get analog roaming (I don;t like
    the charge) but if it is emergency it is better than no service.

    OB1 <[email protected]> wrote in message news:<[email protected]>...
    > What they did was modified the PRL which determines what service the
    > phone will be allowed to provide. They indeed removed the analog
    > function for sure because Sprnt does not offer analog.
    >
    > As long as you have the phone operated on Sprint, you will have no
    > analog.
    >
    > On Mon, 11 Aug 2003 03:58:06 -0000, [email protected] (Robert
    > Keenan) wrote:
    >
    > >I have two Motorola Startac 7867 dual band phones. Both
    > >were working fine when I took them to Sprint for software
    > >and PRL updates. After they were done, both phones had
    > >software version 7058 and PRL 10019. My wife's phone, however, had lost
    > >its analog mode. The only modes it shows now are Sprint PCS and
    > >Automatic. I discovered this immediately and showed it to the Sprint
    > >PCS rep. They all insisted they could not have caused this and could
    > >not come up with a way to correct it.
    > >
    > >Rather than waste my time arguing with them, I am asking my question
    > >here. Does anyone know how this could have happened?
    > >Can I correct this? Is it something they can do for me at Sprint PCS,
    > >or should I sent the phone back to Motorola?
    > >
    > >Since I do not read this group regularly, please respond to
    > >[email protected]
    > >
    > >Thanks,
    > >
    > >Rob Keenan
    > >
    > >
    > >[posted via phonescoop.com - free web access to the alt.cellular groups]




  10. #10
    Lawrence Glasser
    Guest

    Re: Sprint PCS lost the analog mode on my Startac dual band

    Ron wrote:
    >
    > Well when I am out of range I like to get analog roaming (I don;t like
    > the charge) but if it is emergency it is better than no service.


    Currently, Sprint is offering $5/month for roaming, if your roaming
    minutes do not excede half of your anytime minutes.

    For me, it's worth it.

    Larry



  11. #11
    Bob Smith
    Guest

    Re: Sprint PCS lost the analog mode on my Startac dual band


    "Lawrence Glasser" <[email protected]> wrote in message
    news:[email protected]
    > Ron wrote:
    > >
    > > Well when I am out of range I like to get analog roaming (I don;t

    like
    > > the charge) but if it is emergency it is better than no service.

    >
    > Currently, Sprint is offering $5/month for roaming, if your roaming
    > minutes do not excede half of your anytime minutes.
    >
    > For me, it's worth it.
    >
    > Larry


    Don't forget Larry, that option is only available for those customers
    in SPCS metro areas, not for customers who are in an affiliate's area.

    Bob





  12. #12
    Lawrence Glasser
    Guest

    Re: Sprint PCS lost the analog mode on my Startac dual band

    Bob Smith wrote:
    >
    > "Lawrence Glasser" <[email protected]> wrote in message
    > news:[email protected]
    > > Ron wrote:
    > > >
    > > > Well when I am out of range I like to get analog roaming (I don;t

    > like
    > > > the charge) but if it is emergency it is better than no service.

    > >
    > > Currently, Sprint is offering $5/month for roaming, if your roaming
    > > minutes do not excede half of your anytime minutes.
    > >
    > > For me, it's worth it.
    > >
    > > Larry

    >
    > Don't forget Larry, that option is only available for those customers
    > in SPCS metro areas, not for customers who are in an affiliate's area.
    >
    > Bob


    Me? Forget? Naaaah.

    (Thanks for the reminder!)

    Larry



  13. #13
    O/Siris
    Guest

    Re: Sprint PCS lost the analog mode on my Startac dual band

    In article <[email protected]>, [email protected] says...
    > Currently, Sprint is offering $5/month for roaming, if your roaming
    > minutes do not excede half of your anytime minutes.
    >=20


    Actually, the rule is half of your *total* minutes for the month. =20
    Roaming minutes aren't charged to us according to when they happen, so=20
    we don't calculate based on it, either.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



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