Executive Services now Blocked

If one calls the number previously posted 866-519-5698 for
Executive Serives, it is now intercepted by operator who then verifies
you are a Sprint Customer and following their "Guidelines" lies to you
and instead connects you to the bottom rung of Customer Assist.

No other previously posted # here for Executive Servicves works either.



...


Try calling the VP of Marketing: Scott 913-762-6026

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› See More: Executive Services now Blocked

Not only is Executive Services blocked but the Retention Department,
which used to have the most intelligenet, professional CSRs is now
populated with a collection of the dumbest, rudest, most poorly
trained employees I have ever run across. It takes 5-6 phone calls to
just find a CSR who knows how to add and subtract and read the notes in
your account. And the Supervisors - some of them have the math skills
of a 4th grader. I wonder if this company ever tests basic skills
before they hire people.
What was a big improvement in customer service a few months ago is now
officially over and Sprint customer service is "worst deneva". I can't
wait to see the next time the WSJ does an article on wireless company
rankings. If Sprint could possibly go any lower, it will.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

RJP <[email protected]> wrote:
>
> Not only is Executive Services blocked but the Retention Department,
> which used to have the most intelligenet, professional CSRs is now
> populated with a collection of the dumbest, rudest, most poorly
> trained employees I have ever run across.

Maybe the good employees got tired of all the people calling retention
not because they actually planned on cancelling, but just because they
wanted to shave a buck or two off their monthly bills, and they quit.


--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

On Tue, 12 Aug 2003 18:50:48 -0500, Steven J Sobol <[email protected]>
wrote:

=>
=>Maybe the good employees got tired of all the people calling retention
=>not because they actually planned on cancelling, but just because they
=>wanted to shave a buck or two off their monthly bills, and they quit.

So their job description is "drink coffee and read newspaper"?

They are not hired to judge customers' real intention.

---
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> -Maybe the good employees got tired of all the people calling
> retention
> not because they actually planned on cancelling, but just because
> they
> wanted to shave a buck or two off their monthly bills, and they
> quit.
> -

More likely, anyone intelligent quit because they got tired of undoing
all of the mistakes that the incompetent regular CSRs make. This
company wastes far too much employee time and effort due to their own
employees' pure lazyness and stupidity.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

In article <[email protected]>,
Steven J Sobol <[email protected]> wrote:

> RJP <[email protected]> wrote:
> >
> > Not only is Executive Services blocked but the Retention Department,
> > which used to have the most intelligenet, professional CSRs is now
> > populated with a collection of the dumbest, rudest, most poorly
> > trained employees I have ever run across.
>
> Maybe the good employees got tired of all the people calling retention
> not because they actually planned on cancelling, but just because they
> wanted to shave a buck or two off their monthly bills, and they quit.

I got into Executive Services (through a back door) to complain that I
was told:

"...the computer shows some Sanyo 6400's in our Warehouse,
but the computer won't let me sell them to you."

The Exec. Services Associate proposed to match any BestBuy deal for me
on a Sprint telephone instead.

Cool Hand <[email protected]> wrote:
> =>Maybe the good employees got tired of all the people calling retention
> =>not because they actually planned on cancelling, but just because they
> =>wanted to shave a buck or two off their monthly bills, and they quit.
>
> So their job description is "drink coffee and read newspaper"?
>
> They are not hired to judge customers' real intention.

You missed the point.

The point is that it shouldn't be as big an issue as it is. What percentage
of people post here talking about retention deals, that actually had _plans_
to cancel?

I'm the one making the judgment here, not anyone at Sprint. It's amazing how
many people actually just call and threaten to cancel just so they can save
a couple cents. I personally think it's stupid.

If you have a legitimate reason to cancel, that's another story.


--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

I think it is stupid that you have to threaten to quit to get a retention
discount. They should automatically give you good customer discounts. They
only seem to automatically give discounts to new suckers signing up for
service. They are only motivated to try and keep you with them if you want
to leave- I love how PROactive Sprint is and always will be.

"Steven J Sobol" <[email protected]> wrote in message
news:[email protected]...
> Cool Hand <[email protected]> wrote:
> > =>Maybe the good employees got tired of all the people calling retention
> > =>not because they actually planned on cancelling, but just because they
> > =>wanted to shave a buck or two off their monthly bills, and they quit.
> >
> > So their job description is "drink coffee and read newspaper"?
> >
> > They are not hired to judge customers' real intention.
>
> You missed the point.
>
> The point is that it shouldn't be as big an issue as it is. What
percentage
> of people post here talking about retention deals, that actually had
_plans_
> to cancel?
>
> I'm the one making the judgment here, not anyone at Sprint. It's amazing
how
> many people actually just call and threaten to cancel just so they can
save
> a couple cents. I personally think it's stupid.
>
> If you have a legitimate reason to cancel, that's another story.
>
>
> --
> JustThe.net Internet & Multimedia Services
> 22674 Motnocab Road * Apple Valley, CA 92307-1950
> Steve Sobol, Proprietor
> 888.480.4NET (4638) * 248.724.4NET * [email protected]

i just talked to retention yesterday and the person was very helpful and
knew what she was talking about. also very polite.

btw, retention is there for good customers and people cancelling to
recieve better deals. if sprint was getting ripped of they wouldnt have
it and or be so lenient.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

well regardless of what it is called i recieved a better plan just for
being a good customer. i never mentioned cancelling, most of the time
it pays to be polite and honest.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

Like I said before, there should not be any special "retention"
plans. If someone is not satisfied with the plan they are on, instead
of canceling, the retention department should be there to help them find
best fitting plan for them from the currently advertised plans.


Steven J Sobol wrote:
> Cool Hand <[email protected]> wrote:
>
>>=>Maybe the good employees got tired of all the people calling retention
>>=>not because they actually planned on cancelling, but just because they
>>=>wanted to shave a buck or two off their monthly bills, and they quit.
>>
>>So their job description is "drink coffee and read newspaper"?
>>
>>They are not hired to judge customers' real intention.
>
>
> You missed the point.
>
> The point is that it shouldn't be as big an issue as it is. What percentage
> of people post here talking about retention deals, that actually had _plans_
> to cancel?
>
> I'm the one making the judgment here, not anyone at Sprint. It's amazing how
> many people actually just call and threaten to cancel just so they can save
> a couple cents. I personally think it's stupid.
>
> If you have a legitimate reason to cancel, that's another story.
>
>

"Cool Hand" <[email protected]> wrote in message
news:[email protected]...
> On Tue, 12 Aug 2003 18:50:48 -0500, Steven J Sobol <[email protected]>
> wrote:
>
> =>
> =>Maybe the good employees got tired of all the people calling retention
> =>not because they actually planned on cancelling, but just because they
> =>wanted to shave a buck or two off their monthly bills, and they quit.
>
> So their job description is "drink coffee and read newspaper"?
>
> They are not hired to judge customers' real intention.

Actually that's exactly their job. Assess the situation, the intent of the
customer, and decide whether it's a situation which merits a retention
offer.

boe <[email protected]> wrote:
> I think it is stupid that you have to threaten to quit to get a retention
> discount.

I think it is stupid that people enter an agreement where they know
what the monthly and per-minute rates are, and then whine that they are
paying too much and play the "call retention" game simply to save money.

If you had such a problem with the rates in the first place, why did
you sign up for the service?

Sprint is already one of the lower-priced carriers out there. I believe
T-Mobile does give you more minutes for the same money, but I guarantee
that in most parts of the country, Sprint's coverage is significantly better.

But that's really irrelevant. The people signing up know what they're getting
into when they initiate service.

>They should automatically give you good customer discounts. They
> only seem to automatically give discounts to new suckers signing up for
> service. They are only motivated to try and keep you with them if you want
> to leave- I love how PROactive Sprint is and always will be.

On my wife's Sprint plan we pay $30 per month for 300 minutes plus $5
additional per month for unlimited PCS to PCS. The vast majority of people
she talks to are on Sprint, and in a typical month she will talk for almost
twice the number of minutes we pay for, without getting charged extra.

This is on SPCS Free and Clear (not F&C America, just the regular F&C
plan that's been around for years - if we're in an area where Sprint
doesn't have service, we use my Verizon phone).

I don't see how we can get a better plan for our money.

What plan are you on that you are so hellbent on getting a discount?

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

Jerome Zelinske <[email protected]> wrote:
> Like I said before, there should not be any special "retention"
> plans. If someone is not satisfied with the plan they are on, instead
> of canceling, the retention department should be there to help them find
> best fitting plan for them from the currently advertised plans.

Jerome, for the first time in months, I agree with you 100%.

I think the way many people play the "Retention game" is fundamentally
dishonest.

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

In article <[email protected]>,
Steven J Sobol <[email protected]> wrote:

>
> I think it is stupid that people enter an agreement where they know
> what the monthly and per-minute rates are, and then whine that they are
> paying too much and play the "call retention" game simply to save money.

My agreement had expired in April.

My objection is Sprint reps flat our being instructed to lie.