8100 Upgrade??

RexyBlue wrote:
> *Are you really a SPCS tech?
>
> If so, can you advise me on precisely what/whom to ask for when I go
> to a store to get the 8100 upgrade to v 1.15 SP? Tried another one
> today--Santa Monica, CA--and the very pleasant CSR said "Sure, we
> can
> do that. It'll take about 30 minutes." I was stunned! He wrote up a
> tech slip, gave me a copy. I ran some errands, returned 35 minutes
> later... got my phone back with a notation from THE TECH, "1.14 is
> the
> latest software. You already have it." I tried to explain my
> position
> to another CSR, but he just shook his head and said, "THE TECH says
> you already have the latest." (Twice this week THE TECH at the La
> Cienega store spoke--through a CSR of course, not to me
> directly--that
> I already had the latest with 1.14.)
>
> So on the way home I got onto *2 figuring I'd really dig into this.
> The rep said, "You just got a software upgrade." (No, I got a PRL
> update, and told him so.) "Oh," he says, with sudden crystal clear
> understanding that I know what I'm talking about. He put me on hold
> for about 15 minutes, then came back with, "Do you have version
> 1.14?"
> <Yes, said I> "Well THE TECH says that's the latest software."
>
> Who the hell is "THE TECH"? He/she seems to me to be someone who
> apparently is rarely seen, rarely or never speaks to a customer
> directly, goes to lunch frequently, has awesome power and commands
> the
> highest level of respect. After all these years I finally understand
> how Dorothy felt in the Emerald City as she searched for the Wizard.
>
> Does 1.15 SP TRULY exist, and if it does, how do I insist on getting
> it?
>
> I have until Monday when my 14 days are up. No upgrade by then and
> I'm
> cancelling everything and staying with Verizon. Is this software
> upgrade a critical thing? Of course not. The phone works great. But
> dammit, if it's available then I want it and I should be able to get
> it.
>
>
>
>
> ----------------------------
> To email me, remove the zz. *

It appears to be Sprint's policy to keep techs away from customers, and
I think it is truly sick.

I have never, ever been able to speak to a Sprint Store tech.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

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› See More: 8100 Upgrade??

RexyBlue <[email protected]> wrote in article
<[email protected]>:
> They didn't as of 4:00 PM yesterday. Magic?
>
> On Fri, 15 Aug 2003 21:00:46 -0000, [email protected] (Omar Dominguez)
> wrote:
>
> >The Santa Monica Sprint PCS Store now has version V1115SP09a of the
> >software for the Sanyo 8100.
>

Interesting what an email to a friend, who can make a call to a friend
in that area can do...

(The person called the store, they denied it, they let them know who it
was, they got it quickly)... ;-)

[posted via phonescoop.com - free web access to the alt.cellular groups]

I just got the update... now Hotmail and mobil.msn.com all work great .. no
more page read error!


"Ski" <[email protected]> wrote in message
news[email protected]...
> What are the changes from 1.114 to 1.115. Thanks