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  1. #1
    Ski
    Guest
    What are the changes from 1.114 to 1.115. Thanks



    See More: 8100 Upgrade??




  2. #2
    RexyBlue
    Guest

    Re: 8100 Upgrade??

    According to a recent post from Jon Clark, here they are...

    "It fixes an intermittent roaming call problem, adds a messaging
    shortcut, enchances picture mail (I don't know how, I don't use it)
    and adds a feature called "match area code" which will display the
    state of the area code of the calling number, as long as caller ID is
    displayed. It also adjusts the earpiece volume downward a little
    (seems good now - level 8 is no longer distorted but still seems
    plently loud), and adjusts the volume for some types of downloaded
    ringers - making them a bit louder."

    Good luck in finding a store that admits the upgrade exists. I just
    faxed a letter to the manager of the local one here, after the tech
    brushed me off for the second time... "We don't have it. The phone's
    too new."



    On Thu, 14 Aug 2003 00:09:15 GMT, Ski <[email protected]> wrote:

    >What are the changes from 1.114 to 1.115. Thanks





    ----------------------------
    To email me, remove the zz.



  3. #3
    The Spelljammer
    Guest

    Re: 8100 Upgrade??

    > Good luck in finding a store that admits the upgrade exists. I just
    > faxed a letter to the manager of the local one here, after the tech
    > brushed me off for the second time... "We don't have it. The phone's
    > too new."
    >
    >


    Again, a few bad techs giving the good ones a bad name, but its starting
    to sound like there are a lot more bad techs than they need.

    And its BS that its too new. When Vision was launched, some of the
    phones had updates released within a week after they were released due
    to issyes with the web.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  4. #4
    Sonny
    Guest

    Re: 8100 Upgrade??

    Well for me they are using the slammer virus as an excuse. They cant access
    the sprint network because the virus took down their sprint intranet.

    "RexyBlue" <[email protected]> wrote in message
    news:[email protected]
    > According to a recent post from Jon Clark, here they are...
    >
    > "It fixes an intermittent roaming call problem, adds a messaging
    > shortcut, enchances picture mail (I don't know how, I don't use it)
    > and adds a feature called "match area code" which will display the
    > state of the area code of the calling number, as long as caller ID is
    > displayed. It also adjusts the earpiece volume downward a little
    > (seems good now - level 8 is no longer distorted but still seems
    > plently loud), and adjusts the volume for some types of downloaded
    > ringers - making them a bit louder."
    >
    > Good luck in finding a store that admits the upgrade exists. I just
    > faxed a letter to the manager of the local one here, after the tech
    > brushed me off for the second time... "We don't have it. The phone's
    > too new."
    >
    >
    >
    > On Thu, 14 Aug 2003 00:09:15 GMT, Ski <[email protected]> wrote:
    >
    > >What are the changes from 1.114 to 1.115. Thanks

    >
    >
    >
    >
    > ----------------------------
    > To email me, remove the zz.






  5. #5
    SprintPCS Tech
    Guest

    Re: 8100 Upgrade??



    "Sonny" <[email protected]> wrote in article
    <[email protected]>:
    > Well for me they are using the slammer virus as an excuse. They cant access
    > the sprint network because the virus took down their sprint intranet.
    >
    >


    It did take down part of the intranet, it was up and down all day, but
    that still doesn't mean that couldn't get it a few days ago...

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  6. #6
    RexyBlue
    Guest

    Re: 8100 Upgrade??

    Are you really a SPCS tech?

    If so, can you advise me on precisely what/whom to ask for when I go
    to a store to get the 8100 upgrade to v 1.15 SP? Tried another one
    today--Santa Monica, CA--and the very pleasant CSR said "Sure, we can
    do that. It'll take about 30 minutes." I was stunned! He wrote up a
    tech slip, gave me a copy. I ran some errands, returned 35 minutes
    later... got my phone back with a notation from THE TECH, "1.14 is the
    latest software. You already have it." I tried to explain my position
    to another CSR, but he just shook his head and said, "THE TECH says
    you already have the latest." (Twice this week THE TECH at the La
    Cienega store spoke--through a CSR of course, not to me directly--that
    I already had the latest with 1.14.)

    So on the way home I got onto *2 figuring I'd really dig into this.
    The rep said, "You just got a software upgrade." (No, I got a PRL
    update, and told him so.) "Oh," he says, with sudden crystal clear
    understanding that I know what I'm talking about. He put me on hold
    for about 15 minutes, then came back with, "Do you have version 1.14?"
    <Yes, said I> "Well THE TECH says that's the latest software."

    Who the hell is "THE TECH"? He/she seems to me to be someone who
    apparently is rarely seen, rarely or never speaks to a customer
    directly, goes to lunch frequently, has awesome power and commands the
    highest level of respect. After all these years I finally understand
    how Dorothy felt in the Emerald City as she searched for the Wizard.

    Does 1.15 SP TRULY exist, and if it does, how do I insist on getting
    it?

    I have until Monday when my 14 days are up. No upgrade by then and I'm
    cancelling everything and staying with Verizon. Is this software
    upgrade a critical thing? Of course not. The phone works great. But
    dammit, if it's available then I want it and I should be able to get
    it.




    ----------------------------
    To email me, remove the zz.



  7. #7
    Sonny
    Guest

    Re: 8100 Upgrade??

    Well since you mentioned SM, if you are willing to drive I know Inglewood
    and WoodLand Hills has it. The teenager techs told me they have it and ready
    to go.

    Pasadena, Glendale, and Burbank claims the virus took out their systems so
    they cant upgrade anything till end of the week.

    But I agree this update is elusive. Everyone that has it says how great it
    is and I wanted it since Wednesday dammit.

    "RexyBlue" <[email protected]> wrote in message
    news[email protected]
    > Are you really a SPCS tech?
    >
    > If so, can you advise me on precisely what/whom to ask for when I go
    > to a store to get the 8100 upgrade to v 1.15 SP? Tried another one
    > today--Santa Monica, CA--and the very pleasant CSR said "Sure, we can
    > do that. It'll take about 30 minutes." I was stunned! He wrote up a
    > tech slip, gave me a copy. I ran some errands, returned 35 minutes
    > later... got my phone back with a notation from THE TECH, "1.14 is the
    > latest software. You already have it." I tried to explain my position
    > to another CSR, but he just shook his head and said, "THE TECH says
    > you already have the latest." (Twice this week THE TECH at the La
    > Cienega store spoke--through a CSR of course, not to me directly--that
    > I already had the latest with 1.14.)
    >
    > So on the way home I got onto *2 figuring I'd really dig into this.
    > The rep said, "You just got a software upgrade." (No, I got a PRL
    > update, and told him so.) "Oh," he says, with sudden crystal clear
    > understanding that I know what I'm talking about. He put me on hold
    > for about 15 minutes, then came back with, "Do you have version 1.14?"
    > <Yes, said I> "Well THE TECH says that's the latest software."
    >
    > Who the hell is "THE TECH"? He/she seems to me to be someone who
    > apparently is rarely seen, rarely or never speaks to a customer
    > directly, goes to lunch frequently, has awesome power and commands the
    > highest level of respect. After all these years I finally understand
    > how Dorothy felt in the Emerald City as she searched for the Wizard.
    >
    > Does 1.15 SP TRULY exist, and if it does, how do I insist on getting
    > it?
    >
    > I have until Monday when my 14 days are up. No upgrade by then and I'm
    > cancelling everything and staying with Verizon. Is this software
    > upgrade a critical thing? Of course not. The phone works great. But
    > dammit, if it's available then I want it and I should be able to get
    > it.
    >
    >
    >
    >
    > ----------------------------
    > To email me, remove the zz.






  8. #8
    hatoncat
    Guest

    Re: 8100 Upgrade??


    RexyBlue wrote:
    > *Are you really a SPCS tech?
    >
    > If so, can you advise me on precisely what/whom to ask for when I go
    > to a store to get the 8100 upgrade to v 1.15 SP? Tried another one
    > today--Santa Monica, CA--and the very pleasant CSR said "Sure, we
    > can
    > do that. It'll take about 30 minutes." I was stunned! He wrote up a
    > tech slip, gave me a copy. I ran some errands, returned 35 minutes
    > later... got my phone back with a notation from THE TECH, "1.14 is
    > the
    > latest software. You already have it." I tried to explain my
    > position
    > to another CSR, but he just shook his head and said, "THE TECH says
    > you already have the latest." (Twice this week THE TECH at the La
    > Cienega store spoke--through a CSR of course, not to me
    > directly--that
    > I already had the latest with 1.14.)
    >
    > So on the way home I got onto *2 figuring I'd really dig into this.
    > The rep said, "You just got a software upgrade." (No, I got a PRL
    > update, and told him so.) "Oh," he says, with sudden crystal clear
    > understanding that I know what I'm talking about. He put me on hold
    > for about 15 minutes, then came back with, "Do you have version
    > 1.14?"
    > <Yes, said I> "Well THE TECH says that's the latest software."
    >
    > Who the hell is "THE TECH"? He/she seems to me to be someone who
    > apparently is rarely seen, rarely or never speaks to a customer
    > directly, goes to lunch frequently, has awesome power and commands
    > the
    > highest level of respect. After all these years I finally understand
    > how Dorothy felt in the Emerald City as she searched for the Wizard.
    >
    > Does 1.15 SP TRULY exist, and if it does, how do I insist on getting
    > it?
    >
    > I have until Monday when my 14 days are up. No upgrade by then and
    > I'm
    > cancelling everything and staying with Verizon. Is this software
    > upgrade a critical thing? Of course not. The phone works great. But
    > dammit, if it's available then I want it and I should be able to get
    > it.
    >
    >
    >
    >
    > ----------------------------
    > To email me, remove the zz. *


    It appears to be Sprint's policy to keep techs away from customers, and
    I think it is truly sick.

    I have never, ever been able to speak to a Sprint Store tech.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  9. #9
    toby
    Guest

    Re: 8100 Upgrade??

    Yes it does exists
    I just updates mine here in NEW York before the black out










    "hatoncat" <[email protected]> wrote in message
    news:[email protected]
    >
    > RexyBlue wrote:
    > > *Are you really a SPCS tech?
    > >
    > > If so, can you advise me on precisely what/whom to ask for when I go
    > > to a store to get the 8100 upgrade to v 1.15 SP? Tried another one
    > > today--Santa Monica, CA--and the very pleasant CSR said "Sure, we
    > > can
    > > do that. It'll take about 30 minutes." I was stunned! He wrote up a
    > > tech slip, gave me a copy. I ran some errands, returned 35 minutes
    > > later... got my phone back with a notation from THE TECH, "1.14 is
    > > the
    > > latest software. You already have it." I tried to explain my
    > > position
    > > to another CSR, but he just shook his head and said, "THE TECH says
    > > you already have the latest." (Twice this week THE TECH at the La
    > > Cienega store spoke--through a CSR of course, not to me
    > > directly--that
    > > I already had the latest with 1.14.)
    > >
    > > So on the way home I got onto *2 figuring I'd really dig into this.
    > > The rep said, "You just got a software upgrade." (No, I got a PRL
    > > update, and told him so.) "Oh," he says, with sudden crystal clear
    > > understanding that I know what I'm talking about. He put me on hold
    > > for about 15 minutes, then came back with, "Do you have version
    > > 1.14?"
    > > <Yes, said I> "Well THE TECH says that's the latest software."
    > >
    > > Who the hell is "THE TECH"? He/she seems to me to be someone who
    > > apparently is rarely seen, rarely or never speaks to a customer
    > > directly, goes to lunch frequently, has awesome power and commands
    > > the
    > > highest level of respect. After all these years I finally understand
    > > how Dorothy felt in the Emerald City as she searched for the Wizard.
    > >
    > > Does 1.15 SP TRULY exist, and if it does, how do I insist on getting
    > > it?
    > >
    > > I have until Monday when my 14 days are up. No upgrade by then and
    > > I'm
    > > cancelling everything and staying with Verizon. Is this software
    > > upgrade a critical thing? Of course not. The phone works great. But
    > > dammit, if it's available then I want it and I should be able to get
    > > it.
    > >
    > >
    > >
    > >
    > > ----------------------------
    > > To email me, remove the zz. *

    >
    > It appears to be Sprint's policy to keep techs away from customers, and
    > I think it is truly sick.
    >
    > I have never, ever been able to speak to a Sprint Store tech.
    >
    > --
    > Posted at SprintUsers.com - Your place for everything Sprint PCS
    > Free wireless access @ www.SprintUsers.com/wap
    >






  10. #10
    SprintPCS Tech
    Guest

    Re: 8100 Upgrade??



    RexyBlue <[email protected]> wrote in article
    <[email protected]>:
    > Are you really a SPCS tech?
    >
    > If so, can you advise me on precisely what/whom to ask for when I go
    > to a store to get the 8100 upgrade to v 1.15 SP?


    Seems like nothing short of me going there and beating someone over the
    head will make them realize that it DOES exist, I've updated several
    8100s to that version this week.

    Yes, ther WORM is messing with our systems, some computers can't print,
    some can't use the sales systems, MSOffice won't work on some, so I can
    see if the software that does the updatses may not be working in some
    stores (hopefully things will be back up to 90%+ by the end of the
    weekend (yes, the IT dept does work on the weekend!).

    I've already sent emails to some national managers to re-communicate
    these updates for the 8100 and A500 since a lot of stores are denying
    that it exists, but I doubt it will help since its obvious that these
    techs do not even look over these documents.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  11. #11
    SprintPCS Tech
    Guest

    Re: 8100 Upgrade??



    hatoncat <[email protected]> wrote in article
    <[email protected]>:
    >> It appears to be Sprint's policy to keep techs away from customers, and

    > I think it is truly sick.
    >
    > I have never, ever been able to speak to a Sprint Store tech.



    Nah, just a lot of them don't like to talk to the customers. Look at it
    this way, whenever a customer wants to talk to the tech, their pissed at
    the tech, at times like this, the customer is in the right but, most of
    the time its because corrosion voids the warranty, its cracked and not
    covered etc..

    A lot avoid the customers. (Which is also bad).

    I talk to a lot of customers every day.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  12. #12
    SprintPCS Tech
    Guest

    Re: 8100 Upgrade??



    "toby" <[email protected]> wrote in article
    <MY3%[email protected]>:
    > Yes it does exists
    > I just updates mine here in NEW York before the black out
    >


    Where?

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  13. #13
    Nlimisldr
    Guest

    Re: 8100 Upgrade??


    I just got off the phone with Sprint's customer care and the lady told
    me that there was no update for the 8100 and that the current version
    was 1.14sp. Was she misinformed or is there really no update?

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  14. #14
    RexyBlue
    Guest

    Re: 8100 Upgrade??

    Thank you for your reply to the group. (Also thanks to Sonny--I was
    heading over to Woodland Hills today anyway.)

    That said, am I the only one that thinks this is indicative of a
    serious customer service problem with Sprint PCS? I left Sprint about
    2 years ago, and so many of my friends tell me that CS has gotten so
    much better. Frankly, I don't see it. The people in most of the stores
    ARE a bit friendlier, but just as ill-informed or plain dumb as
    before. And THE TECHS, who basically thumb their noses at me over an
    upgrade, even when I bring them information on where and how to find
    it drive me crazy.

    I like many things about Sprint, including my first Sanyo phone (8100)
    and the most affordable one-rate, e.g. F&C America, available. But if
    I let myself slide into this one-year contract next week, all I can
    say to myself is, "You've been adequately warned."

    Back to Oz, it was probably easier to kill the Wicked Witch of the
    West than to get this upgrade!


    On Fri, 15 Aug 2003 12:34:27 -0000, [email protected]
    (SprintPCS Tech) wrote:
    >Seems like nothing short of me going there and beating someone over the
    >head will make them realize that it DOES exist, I've updated several
    >8100s to that version this week.
    >
    >Yes, ther WORM is messing with our systems, some computers can't print,
    >some can't use the sales systems, MSOffice won't work on some, so I can
    >see if the software that does the updatses may not be working in some
    >stores (hopefully things will be back up to 90%+ by the end of the
    >weekend (yes, the IT dept does work on the weekend!).
    >
    >I've already sent emails to some national managers to re-communicate
    >these updates for the 8100 and A500 since a lot of stores are denying
    >that it exists, but I doubt it will help since its obvious that these
    >techs do not even look over these documents.
    >
    >[posted via phonescoop.com - free web access to the alt.cellular groups]





    ----------------------------
    To email me, remove the zz.



  15. #15
    Larry Thomas
    Guest

    Re: 8100 Upgrade??

    Customer care doesn't get notified of the updates for months sometimes.
    You should never call and ask them about an update because it will just
    be a waste of time.

    --
    -Larry
    Sprint user since 1997



    Nlimisldr <[email protected]> wrote in article
    <[email protected]>:
    >
    > I just got off the phone with Sprint's customer care and the lady told
    > me that there was no update for the 8100 and that the current version
    > was 1.14sp. Was she misinformed or is there really no update?
    >
    > --
    > Posted at SprintUsers.com - Your place for everything Sprint PCS
    > Free wireless access @ www.SprintUsers.com/wap
    >


    [posted via phonescoop.com - free web access to the alt.cellular groups]



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