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  1. #1
    news.charter.net
    Guest
    Hi. I am charged taxes every month for cities I do not live in anymore.
    They charge me taxes for my current city and the previous two cities I have
    lived with Sprint PCS service. I have to view my bill online and click the
    link to contact them regarding the bill. Well, I guess they don't maintain
    their internal servers any better than their external ones... just a joke,
    but that was funny . Here is what I receive from Sprint PCS:

    The original message was received at Mon, 11 Aug 2003 23:50:53 -0500 (CDT)
    from KCOPMH01.corp.sprint.com [10.79.8.30]

    ----- The following addresses had permanent fatal errors -----
    <[email protected]>

    ----- Transcript of session follows -----
    <[email protected]>... Deferred: Connection refused by [207.40.168.174]
    Message could not be delivered for 1 day
    Message will be deleted from queue







    See More: customer care email bounced




  2. #2
    SprintPCS Tech
    Guest

    Re: customer care email bounced



    "news.charter.net" <[email protected]> wrote in article
    <[email protected]>:
    > Hi. I am charged taxes every month for cities I do not live in anymore.
    > They charge me taxes for my current city and the previous two cities I have
    > lived with Sprint PCS service. I have to view my bill online and click the
    > link to contact them regarding the bill. Well, I guess they don't maintain
    > their internal servers any better than their external ones... just a joke,
    > but that was funny . Here is what I receive from Sprint PCS:
    >


    Wow, that is odd, taxed from 3 cities... How many lines are on your
    account? I could see that if you have 3 lines, each line still might be
    under the tax authority of each city (and it'll blow my theory out of
    the water if you have one ;-) ).

    I'd say call customer solutions (ugh) and have them check where the
    phone tax authority is.

    Another question, is your phone number base din the city you're in now,
    or a previous one? (Thay also may cause this issue)?

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  3. #3
    SprintPCS Tech
    Guest

    Re: customer care email bounced



    "news.charter.net" <[email protected]> wrote in article
    <[email protected]>:
    > Hi. I am charged taxes every month for cities I do not live in anymore.
    > They charge me taxes for my current city and the previous two cities I have
    > lived with Sprint PCS service. I have to view my bill online and click the
    > link to contact them regarding the bill. Well, I guess they don't maintain
    > their internal servers any better than their external ones... just a joke,
    > but that was funny . Here is what I receive from Sprint PCS:


    I just checked my bill, and I'm being double taxed too (I moved a few
    months ago). Thank god its only $1.40 a month, not a huge amount.

    (Heh, and you think you have a hard time with customer solutions? Try
    dealing with employee aco****s! They're WORSE!!!)

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  4. #4
    JRW
    Guest

    Re: customer care email bounced

    SprintPCS Tech wrote:

    > Wow, that is odd, taxed from 3 cities... How many lines are on your
    > account? I could see that if you have 3 lines, each line still might be
    > under the tax authority of each city (and it'll blow my theory out of
    > the water if you have one ;-) ).


    I have two phones with two differnet area codes for two different
    cities. Both phones are taxed at the rate of the city I signed up
    in.

    I suppose a New Yorker with really high taxes could drive to
    Punkin Center, Texas (yes, that's a real place, like Turkey, Texas),
    where they have low taxes (just enough to pay for repainting the
    only stop sign every few years) and ask for a New York number. Which
    is basically what I did.




  5. #5
    SprintPCS Tech
    Guest

    Re: customer care email bounced



    JRW <[email protected]___.com> wrote in article
    <[email protected]>:
    > I suppose a New Yorker with really high taxes could drive to
    > Punkin Center, Texas (yes, that's a real place, like Turkey, Texas),
    > where they have low taxes (just enough to pay for repainting the
    > only stop sign every few years) and ask for a New York number. Which
    > is basically what I did.


    So, you're living in TX now? Right now, I'm being billed for the sales
    tax in my previous state (which I do not live in anymore). I should not
    be billed for that, even if I still have a number from there...

    I'll find out what employee accounts has to say either tomorrow or
    Friday.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  6. #6
    daye
    Guest

    Re: customer care email bounced

    This is a known issue with Sprint. I was billed for taxes in a city I no
    longer reside for years after I changed my address. The only reason I
    didn't complain loudly enough is that I am afraid Sprint could mess it up
    even worse, aka, bill two taxes on one line.

    Also, where did Sprint get so many non-English speaking customer service
    person? I believe they probably write better code, but they may not be
    suitable for customer service positions.


    "news.charter.net" <[email protected]> wrote in message
    news:[email protected]
    > Hi. I am charged taxes every month for cities I do not live in anymore.
    > They charge me taxes for my current city and the previous two cities I

    have
    > lived with Sprint PCS service. I have to view my bill online and click

    the
    > link to contact them regarding the bill. Well, I guess they don't

    maintain
    > their internal servers any better than their external ones... just a joke,
    > but that was funny . Here is what I receive from Sprint PCS:
    >
    > The original message was received at Mon, 11 Aug 2003 23:50:53 -0500 (CDT)
    > from KCOPMH01.corp.sprint.com [10.79.8.30]
    >
    > ----- The following addresses had permanent fatal errors -----
    > <[email protected]>
    >
    > ----- Transcript of session follows -----
    > <[email protected]>... Deferred: Connection refused by

    [207.40.168.174]
    > Message could not be delivered for 1 day
    > Message will be deleted from queue






  7. #7
    JRW
    Guest

    Re: customer care email bounced

    SprintPCS Tech wrote:
    > JRW <[email protected]___.com> wrote in article
    > <[email protected]>:
    >
    >>I suppose a New Yorker with really high taxes could drive to
    >>Punkin Center, Texas (yes, that's a real place, like Turkey, Texas),
    >>where they have low taxes (just enough to pay for repainting the
    >>only stop sign every few years) and ask for a New York number. Which
    >>is basically what I did.

    >
    >
    > So, you're living in TX now? Right now, I'm being billed for the sales
    > tax in my previous state (which I do not live in anymore). I should not
    > be billed for that, even if I still have a number from there...


    No, have always lived in Texas. I activated two phones in Abilene - one
    with an Abilene number and the other with a Dallas number. Both are
    taxed by the city of Abilene.

    -=James=-
    dfw<no_spam>[email protected]<no_spam>bell.net




  8. #8
    Phillipe
    Guest

    Re: customer care email bounced

    In article <[email protected]>,
    "news.charter.net" <[email protected]> wrote:

    > Hi. I am charged taxes every month for cities I do not live in anymore.
    > They charge me taxes for my current city and the previous two cities I have
    > lived with Sprint PCS service. I have to view my bill online and click the
    > link to contact them regarding the bill. Well, I guess they don't maintain
    > their internal servers any better than their external ones... just a joke,
    > but that was funny . Here is what I receive from Sprint PCS:
    >


    Sounds like a perfectly valid reason to call Executive Services.



  9. #9
    Thomas T. Veldhouse
    Guest

    Re: customer care email bounced


    "daye" <[email protected]> wrote in message
    news:[email protected]
    > This is a known issue with Sprint. I was billed for taxes in a city I no
    > longer reside for years after I changed my address. The only reason I
    > didn't complain loudly enough is that I am afraid Sprint could mess it up
    > even worse, aka, bill two taxes on one line.
    >
    > Also, where did Sprint get so many non-English speaking customer service
    > person? I believe they probably write better code, but they may not be
    > suitable for customer service positions.
    >
    >


    They got them from India ... and they are still there. Calls are routed
    there routinely now. They are being trained to cover up their accent so
    that their customers don't get pissed off and hang up or demand a US Citizen
    to answer a question about their US phone service.

    Tom Veldhouse






  10. #10
    Bum
    Guest

    Re: customer care email bounced

    Strange, the same people who whine and ***** about Sprint attempting to
    recoup its WLNP costs from customers are also the ones whining about not
    being able to speak to some ridiculously over-paid American workers who get
    demand far more for their labour than their quality of service is worth.

    If you want cheaper service ..... this is what you will get. The company is
    merely trying to lower its costs by outsourcing its customer service to more
    reasonably priced venues. Get over your xenophobia and face the economic
    reality - american labor just ain't globally competitive.

    -Bum


    "Thomas T. Veldhouse" <[email protected]> wrote in message
    news:[email protected]
    >
    > "daye" <[email protected]> wrote in message
    > news:[email protected]
    > > This is a known issue with Sprint. I was billed for taxes in a city I

    no
    > > longer reside for years after I changed my address. The only reason I
    > > didn't complain loudly enough is that I am afraid Sprint could mess it

    up
    > > even worse, aka, bill two taxes on one line.
    > >
    > > Also, where did Sprint get so many non-English speaking customer service
    > > person? I believe they probably write better code, but they may not be
    > > suitable for customer service positions.
    > >
    > >

    >
    > They got them from India ... and they are still there. Calls are routed
    > there routinely now. They are being trained to cover up their accent so
    > that their customers don't get pissed off and hang up or demand a US

    Citizen
    > to answer a question about their US phone service.
    >
    > Tom Veldhouse
    >
    >
    >






  11. #11
    Thomas T. Veldhouse
    Guest

    Re: customer care email bounced


    "Bum" <[email protected]> wrote in message
    news:[email protected]
    > Strange, the same people who whine and ***** about Sprint attempting to
    > recoup its WLNP costs from customers are also the ones whining about not
    > being able to speak to some ridiculously over-paid American workers who

    get
    > demand far more for their labour than their quality of service is worth.
    >
    > If you want cheaper service ..... this is what you will get. The company

    is
    > merely trying to lower its costs by outsourcing its customer service to

    more
    > reasonably priced venues. Get over your xenophobia and face the economic
    > reality - american labor just ain't globally competitive.


    It doesn't have to be globaly competitive. These are American phone
    services, sold to Americans, based in America and paid in American dollars
    to Americans ... unless the company hires offshore call centers who don't
    speak good American ... Hmm nice litany.

    Tom Veldhouse


    >
    > -Bum
    >
    >
    > "Thomas T. Veldhouse" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "daye" <[email protected]> wrote in message
    > > news:[email protected]
    > > > This is a known issue with Sprint. I was billed for taxes in a city I

    > no
    > > > longer reside for years after I changed my address. The only reason I
    > > > didn't complain loudly enough is that I am afraid Sprint could mess it

    > up
    > > > even worse, aka, bill two taxes on one line.
    > > >
    > > > Also, where did Sprint get so many non-English speaking customer

    service
    > > > person? I believe they probably write better code, but they may not be
    > > > suitable for customer service positions.
    > > >
    > > >

    > >
    > > They got them from India ... and they are still there. Calls are routed
    > > there routinely now. They are being trained to cover up their accent so
    > > that their customers don't get pissed off and hang up or demand a US

    > Citizen
    > > to answer a question about their US phone service.
    > >
    > > Tom Veldhouse
    > >
    > >
    > >

    >
    >






  12. #12
    Bum
    Guest

    Re: customer care email bounced

    "Thomas T. Veldhouse" <[email protected]> wrote in message
    news:[email protected]

    > It doesn't have to be globaly competitive. These are American phone
    > services, sold to Americans, based in America and paid in American dollars
    > to Americans ... unless the company hires offshore call centers who don't
    > speak good American ... Hmm nice litany.
    >
    > Tom Veldhouse


    Keep on dreaming mate. What happened when the American manufacturing
    industry wasn't globally competitive back in the 70's ? We ended up with a
    "Made in China" label on pretty much everything.

    I don't see you complaining about the fact that your 'American phone
    company' doesn't provide you with a single phone that says 'Made in the
    U.S.A' ?

    So swallow your pride and face the facts - it's a global marketplace. Price
    is the only consideration.

    -Bum

    ps. "don't speak good American" ? Yeah, real good one there. It's the
    proficiency in the language that matters - not some silly accent or slang.
    As far as i know they don't speak Hindi or Sanskrit to Sprint's customers.
    But then I'm Indian (and stupid) and am prolly mistaking our primitive
    vernacular for fluent English .... right ?





  13. #13
    Weakreception
    Guest

    Re: customer care email bounced


    Back to the email being bounced, I noticed that you posted from
    charter.net. My grandparents in Wisconsin use Charter for their cable
    internet service. I cannot send them any email, and they cannot send me
    any email using my @sprintpcs.com email address. Even if I use
    Earthlink's (my DSL provider) SMTP server and send an email using my
    @Sprintpcs.com email address, it gets bounced back to me.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  14. #14
    Bob Smith
    Guest

    Re: customer care email bounced


    "Weakreception" <[email protected]> wrote in message
    news:[email protected]
    >
    > Back to the email being bounced, I noticed that you posted from
    > charter.net. My grandparents in Wisconsin use Charter for their cable
    > internet service. I cannot send them any email, and they cannot send me
    > any email using my @sprintpcs.com email address. Even if I use
    > Earthlink's (my DSL provider) SMTP server and send an email using my
    > @Sprintpcs.com email address, it gets bounced back to me.
    >


    That's not the only thing wrong with charter.com. When I receive messages to
    my myway.com account, everyone with a charter.com address has their messages
    ported into the bulk mail folder. What's up with that?

    Bob





  15. #15
    SprintPCS Tech
    Guest

    Re: customer care email bounced



    JRW <[email protected]___.com> wrote in article
    <[email protected]>:
    > I suppose a New Yorker with really high taxes could drive to
    > Punkin Center, Texas (yes, that's a real place, like Turkey, Texas),
    > where they have low taxes (just enough to pay for repainting the
    > only stop sign every few years) and ask for a New York number. Which
    > is basically what I did.


    So, you're living in TX now? Right now, I'm being billed for the sales
    tax in my previous state (which I do not live in anymore). I should not
    be billed for that, even if I still have a number from there...

    I'll find out what employee accounts has to say either tomorrow or
    Friday.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



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