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  1. #1
    justin
    Guest
    Wow, just a few days after filing the complaints with the BBBs in
    Texas and Missouri, the Attorney Generals of both states, the FCC, I
    finally received a phone call from Sprint Executive Service this
    morning.

    They agreed to waive the $150 fee.
    They agreed to waive the $80 in activation charges for phones I've had
    for four days.
    They turned my service back on, like they said they would, until the
    end of the billing cycle, which will allow me to tell friends my
    numbers won't last long.

    I guess writing 5 page letters does work sometimes. I still think
    Sprint PCS needs to be investigated for deceptive advertising
    practices.

    I'd much rather do business with a company that says from the
    beginning, "Mr. Green, if you're having trouble and can verify it,
    we'll do what it takes to make you happy, even if that's letting you
    leave without penalty."

    It took 40 hours of my time, over 110 phone calls, $13.50 in certified
    postage, to get Sprint PCS to act like a decent company.



    See More: I WIN!! MAN SPRINT PCS WAS FAST




  2. #2
    letsgoflyers81
    Guest

    Re: I WIN!! MAN SPRINT PCS WAS FAST


    justin wrote:
    > *Wow, just a few days after filing the complaints with the BBBs in
    > Texas and Missouri, the Attorney Generals of both states, the FCC, I
    > finally received a phone call from Sprint Executive Service this
    > morning.
    >
    > They agreed to waive the $150 fee.
    > They agreed to waive the $80 in activation charges for phones I've
    > had
    > for four days.
    > They turned my service back on, like they said they would, until the
    > end of the billing cycle, which will allow me to tell friends my
    > numbers won't last long.
    >
    > I guess writing 5 page letters does work sometimes. I still think
    > Sprint PCS needs to be investigated for deceptive advertising
    > practices.
    >
    > I'd much rather do business with a company that says from the
    > beginning, "Mr. Green, if you're having trouble and can verify it,
    > we'll do what it takes to make you happy, even if that's letting you
    > leave without penalty."
    >
    > It took 40 hours of my time, over 110 phone calls, $13.50 in
    > certified
    > postage, to get Sprint PCS to act like a decent company. *


    Congrats. Glad to hear you made out well.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  3. #3
    JRW
    Guest

    Re: I WIN!! MAN SPRINT PCS WAS FAST

    justin wrote:

    > Wow, just a few days after filing the complaints with the BBBs in
    > Texas and Missouri, the Attorney Generals of both states, the FCC, I
    > finally received a phone call from Sprint Executive Service this
    > morning.


    Great news! That pretty much quiets the naysayers that complaining
    won't get you anywhere!




  4. #4
    Me
    Guest

    Re: I WIN!! MAN SPRINT PCS WAS FAST



    JRW wrote:
    > justin wrote:
    >
    >> Wow, just a few days after filing the complaints with the BBBs in
    >> Texas and Missouri, the Attorney Generals of both states, the FCC, I
    >> finally received a phone call from Sprint Executive Service this
    >> morning.

    >
    >
    > Great news! That pretty much quiets the naysayers that complaining
    > won't get you anywhere!
    >


    It all depends on HOW you complain. He wrote clearly and without calling
    names and making a bunch of editorial comments. He had documentation of
    what he had done and when he had done it. It was organized and clear,
    and he knew what he wanted, and it was a reasonable request. That makes
    all the difference in the world.




  5. #5
    Eric
    Guest

    Re: I WIN!! MAN SPRINT PCS WAS FAST

    <<Wow, just a few days after filing the complaints with the BBBs in
    Texas and Missouri, the Attorney Generals of both states, the FCC, I
    finally received a phone call from Sprint Executive Service this
    morning. >>

    Congratulations Justin. Even though I don't have the same complaints
    you did, I am glad that you have proven that handling the situation with
    patience and in an adult manner, problems can indeed be solved.

    Eric




  6. #6
    Phil, Squid-in-Training
    Guest

    Re: I WIN!! MAN SPRINT PCS WAS FAST

    "justin" <[email protected]> wrote in message
    news:[email protected]
    > Wow, just a few days after filing the complaints with the BBBs in


    Hey justin... out of curiosity, how old are you? I'm wondering if the
    Sprint CSRs discriminate based on age...

    --
    Phil, Squid-in-Training





  7. #7
    Phillipe
    Guest

    Re: I WIN!! MAN SPRINT PCS WAS FAST

    In article <[email protected]>,
    JRW <[email protected]___.com> wrote:

    > justin wrote:
    >
    > > Wow, just a few days after filing the complaints with the BBBs in
    > > Texas and Missouri, the Attorney Generals of both states, the FCC, I
    > > finally received a phone call from Sprint Executive Service this
    > > morning.

    >
    > Great news! That pretty much quiets the naysayers that complaining
    > won't get you anywhere!


    I said get Executive Services. I guess it takes a letter to your State's
    Attorney general to do that, since Customer Advocates and the Switch
    Board wont let you get their from below.



  8. #8
    JRW
    Guest

    Re: I WIN!! MAN SPRINT PCS WAS FAST

    Me wrote:
    > It all depends on HOW you complain. He wrote clearly and without calling
    > names and making a bunch of editorial comments. He had documentation of
    > what he had done and when he had done it. It was organized and clear,
    > and he knew what he wanted, and it was a reasonable request. That makes
    > all the difference in the world.


    That is so true. Keeping personalities out of it, using proper grammer,
    not using profanity, sticking to the facts, and referrring to a logical
    progression of events is necesary.





  9. #9
    JRW
    Guest

    Re: I WIN!! MAN SPRINT PCS WAS FAST

    Phil, Squid-in-Training wrote:
    > Hey justin... out of curiosity, how old are you? I'm wondering if the
    > Sprint CSRs discriminate based on age...


    Justin is either over 40 and hence received a quality public
    elementary and high school education or under 30 and went to
    a private school.

    The preceding was an ad hoc politcal commentary.




  10. #10
    Phillipe
    Guest

    Re: I WIN!! MAN SPRINT PCS WAS FAST

    In article <[email protected]>,
    "Phil, Squid-in-Training" <[email protected]> wrote:

    > "justin" <[email protected]> wrote in message
    > news:[email protected]
    > > Wow, just a few days after filing the complaints with the BBBs in

    >
    > Hey justin... out of curiosity, how old are you? I'm wondering if the
    > Sprint CSRs discriminate based on age...


    No but they do treat you differently based on the size of your monthly
    bills, how long you've been with Sprint, and whether you pay your bills
    on time. Numerous posts here have cited comments from CSR's that
    indicate such.



  11. #11
    Phil, Squid-in-Training
    Guest

    Re: I WIN!! MAN SPRINT PCS WAS FAST


    "Phillipe" <[email protected]> wrote in message
    news[email protected]
    > In article <[email protected]>,
    > "Phil, Squid-in-Training" <[email protected]> wrote:
    >
    > > "justin" <[email protected]> wrote in message
    > > news:[email protected]
    > > > Wow, just a few days after filing the complaints with the BBBs in

    > >
    > > Hey justin... out of curiosity, how old are you? I'm wondering if the
    > > Sprint CSRs discriminate based on age...

    >
    > No but they do treat you differently based on the size of your monthly
    > bills, how long you've been with Sprint, and whether you pay your bills
    > on time. Numerous posts here have cited comments from CSR's that
    > indicate such.
    >


    Yeah I was afraid of that. I bet that I would be given the runaround more
    so than a high roller.

    --
    Phil, Squid-in-Training





  12. #12
    Steven J Sobol
    Guest

    Re: I WIN!! MAN SPRINT PCS WAS FAST

    Phil, Squid-in-Training <[email protected]> wrote:

    > Yeah I was afraid of that. I bet that I would be given the runaround more
    > so than a high roller.


    Well, most companies *do* give customers preference when those customers spend
    wads of money with them, as some large companies undoubtedly do.

    I think the moral of this story, however, is that there is a baseline
    service level which everyone deserves to get. Justin's problem was that he
    wasn't receiving that service.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



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