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  1. #1
    justin
    Guest
    I posted this on another thread, but I thought I'd repost it for those
    of you who are interested...

    My mother works for a Texas state senator. This morning, I forwarded
    my mother a copy of the letter because she wanted to show it to the
    Senator, whose office uses Sprint (not for wireless). In any case,
    when my phone was turned back on, Mom called and let me know that the
    gracious Senator had sent my letter to the government/SprintPCS rep.

    I have a hunch that this was the reason I received the call from
    Sprint PCS Executive Services. Although the Executive Services rep
    did mention the letters to the Attorney Generals and the BBBs, I just
    think I may have had a little help. This is disappointing at least,
    because not everyone knows someone, if this was the case. Who knows.
    Anyways, just thought I should tell you guys.



    See More: UPDATE - Sprint PCS problems solved, people in high places




  2. #2
    Thomas T. Veldhouse
    Guest

    Re: UPDATE - Sprint PCS problems solved, people in high places


    "justin" <[email protected]> wrote in message
    news:[email protected]
    > I posted this on another thread, but I thought I'd repost it for those
    > of you who are interested...
    >
    > My mother works for a Texas state senator. This morning, I forwarded
    > my mother a copy of the letter because she wanted to show it to the
    > Senator, whose office uses Sprint (not for wireless). In any case,
    > when my phone was turned back on, Mom called and let me know that the
    > gracious Senator had sent my letter to the government/SprintPCS rep.
    >
    > I have a hunch that this was the reason I received the call from
    > Sprint PCS Executive Services. Although the Executive Services rep
    > did mention the letters to the Attorney Generals and the BBBs, I just
    > think I may have had a little help. This is disappointing at least,
    > because not everyone knows someone, if this was the case. Who knows.
    > Anyways, just thought I should tell you guys.


    So, are they replacing your phone, or not? Are they waiving the activation
    fees for the inadvertant 2-year contract? How about the ETF? How about an
    apology for the hassle? Having service until September 14th is no big deal
    if you are going to be charged for the airtime and still have to pay the
    outrageous fees after that anyway. You may as well get a different carrier
    now and start paying them instead.


    Tom Veldhouse





  3. #3
    justin
    Guest

    Re: UPDATE - Sprint PCS problems solved, people in high places

    > So, are they replacing your phone, or not? Are they waiving the activation
    > fees for the inadvertant 2-year contract? How about the ETF? How about an
    > apology for the hassle? Having service until September 14th is no big deal
    > if you are going to be charged for the airtime and still have to pay the
    > outrageous fees after that anyway. You may as well get a different carrier
    > now and start paying them instead.
    >
    >
    > Tom Veldhouse


    Here's the resolution that I received after flooding the post office
    with complaint letters:

    They agreed to waive the cancellation fee of $150 and I received the
    following e-mail, confirming what the Sprint PCS Executive Services
    rep told me yesterday.

    -Hello Justin,

    -This is in response to your inquiry regarding the PCS service and I
    -apologize for the delay in responding.

    -I reviewed your account and noticed that you have spoken to our
    -specialist about your concern and requested to cancel your service.
    -Your service has been canceled effective September 14, 2003. Your
    -account has also been credited with $72.00 for the activation fee for
    -both the handsets, $25.00 for the handset, $2.00 as courtesy credit
    -and $11.84 as taxes.

    -Thank you for contacting Sprint.

    -Robbie D.
    -eCare

    And I will be returning the phones I purchased Sunday tomorrow morning
    (I've had a pretty busy week). So I will be refunded the cost of the
    phones, leaving me with a final bill from Sprint in the amount of
    $39.85 or something pretty close to that.

    This pretty much makes me estatic. I won't have to keep badmouthing
    Sprint now, except to say that they simply didn't have great coverage
    in my area, probably due to a tower shortage, which is something
    they're probably not going to resolve before December, when my
    contract originally was scheduled to end. Their customer service
    policy, and I stress policy, not people, is poor. Aside from that,
    I'm trying to do some research now to find a company I will have
    better service with and not as much hassle.

    I'm certain this will be a chore.



  4. #4
    Phillipe
    Guest

    Re: UPDATE - Sprint PCS problems solved, people in high places

    In article <[email protected]>,
    [email protected] (justin) wrote:

    > > So, are they replacing your phone, or not? Are they waiving the activation
    > > fees for the inadvertant 2-year contract? How about the ETF? How about an
    > > apology for the hassle? Having service until September 14th is no big deal
    > > if you are going to be charged for the airtime and still have to pay the
    > > outrageous fees after that anyway. You may as well get a different carrier
    > > now and start paying them instead.
    > >
    > >
    > > Tom Veldhouse

    >
    > Here's the resolution that I received after flooding the post office
    > with complaint letters:
    >
    > They agreed to waive the cancellation fee of $150 and I received the
    > following e-mail, confirming what the Sprint PCS Executive Services
    > rep told me yesterday.
    >
    > -Hello Justin,
    >
    > -This is in response to your inquiry regarding the PCS service and I
    > -apologize for the delay in responding.
    >
    > -I reviewed your account and noticed that you have spoken to our
    > -specialist about your concern and requested to cancel your service.
    > -Your service has been canceled effective September 14, 2003. Your
    > -account has also been credited with $72.00 for the activation fee for
    > -both the handsets, $25.00 for the handset, $2.00 as courtesy credit
    > -and $11.84 as taxes.
    >
    > -Thank you for contacting Sprint.
    >
    > -Robbie D.
    > -eCare
    >
    > And I will be returning the phones I purchased Sunday tomorrow morning
    > (I've had a pretty busy week). So I will be refunded the cost of the
    > phones, leaving me with a final bill from Sprint in the amount of
    > $39.85 or something pretty close to that.


    Maybe you didnt post the whole email, but what you did post does not say
    they are waiving the termination fee. I note with interest that the
    letter was not signed by anybody from Executive Services. Me I would
    have gotten the name and direct dial phone number of the Executive
    Services person, and posted it here after my final bill. My cynicism
    would make me not 100% sure it's all resolved.



  5. #5
    Phil, Squid-in-Training
    Guest

    Re: UPDATE - Sprint PCS problems solved, people in high places

    > I'm trying to do some research now to find a company I will have
    > better service with and not as much hassle.


    Most carriers have 14-day money-back guarantees. Use that to your
    advantage.

    --
    Phil, Squid-in-Training





  6. #6
    Phillipe
    Guest

    Re: UPDATE - Sprint PCS problems solved, people in high places

    In article <[email protected]>,
    "Phil, Squid-in-Training" <[email protected]> wrote:

    > > I'm trying to do some research now to find a company I will have
    > > better service with and not as much hassle.

    >
    > Most carriers have 14-day money-back guarantees. Use that to your
    > advantage.


    Didnt someone say that Radio Shack and Costco will stand behind phones
    when Sprint won't?

    I had a screen crack for no reason on a Qualcom some years ago, and the
    Mall Dept Store where I bought stood behind it and refunded my money
    even though it was 6 weeks old when Sprint said "Warranty doesn't apply
    to screens".



  7. #7
    justin
    Guest

    Re: UPDATE - Sprint PCS problems solved, people in high places

    Phillipe <[email protected]> wrote in message news:<[email protected]>...
    > In article <[email protected]>,
    > [email protected] (justin) wrote:
    >
    > > > So, are they replacing your phone, or not? Are they waiving the activation
    > > > fees for the inadvertant 2-year contract? How about the ETF? How about an
    > > > apology for the hassle? Having service until September 14th is no big deal
    > > > if you are going to be charged for the airtime and still have to pay the
    > > > outrageous fees after that anyway. You may as well get a different carrier
    > > > now and start paying them instead.
    > > >
    > > >
    > > > Tom Veldhouse

    > >
    > > Here's the resolution that I received after flooding the post office
    > > with complaint letters:
    > >
    > > They agreed to waive the cancellation fee of $150 and I received the
    > > following e-mail, confirming what the Sprint PCS Executive Services
    > > rep told me yesterday.
    > >
    > > -Hello Justin,
    > >
    > > -This is in response to your inquiry regarding the PCS service and I
    > > -apologize for the delay in responding.
    > >
    > > -I reviewed your account and noticed that you have spoken to our
    > > -specialist about your concern and requested to cancel your service.
    > > -Your service has been canceled effective September 14, 2003. Your
    > > -account has also been credited with $72.00 for the activation fee for
    > > -both the handsets, $25.00 for the handset, $2.00 as courtesy credit
    > > -and $11.84 as taxes.
    > >
    > > -Thank you for contacting Sprint.
    > >
    > > -Robbie D.
    > > -eCare
    > >
    > > And I will be returning the phones I purchased Sunday tomorrow morning
    > > (I've had a pretty busy week). So I will be refunded the cost of the
    > > phones, leaving me with a final bill from Sprint in the amount of
    > > $39.85 or something pretty close to that.

    >
    > Maybe you didnt post the whole email, but what you did post does not say
    > they are waiving the termination fee. I note with interest that the
    > letter was not signed by anybody from Executive Services. Me I would
    > have gotten the name and direct dial phone number of the Executive
    > Services person, and posted it here after my final bill. My cynicism
    > would make me not 100% sure it's all resolved.


    I didn't post the e-care e-mail that had the $150 waiver in it. I can
    if you want. But I have the e-mails, and I'll use them as proof when
    I file the third round of complaints with the better business bureaus,
    attny genls, etc., should Sprint decide to change their mind.



  8. #8
    Phillipe
    Guest

    Re: UPDATE - Sprint PCS problems solved, people in high places

    In article <[email protected]>,
    [email protected] (justin) wrote:

    > Phillipe <[email protected]> wrote in message
    > news:<[email protected]>...
    > > In article <[email protected]>,
    > > [email protected] (justin) wrote:
    > >
    > > > > So, are they replacing your phone, or not? Are they waiving the
    > > > > activation
    > > > > fees for the inadvertant 2-year contract? How about the ETF? How
    > > > > about an
    > > > > apology for the hassle? Having service until September 14th is no big
    > > > > deal
    > > > > if you are going to be charged for the airtime and still have to pay
    > > > > the
    > > > > outrageous fees after that anyway. You may as well get a different
    > > > > carrier
    > > > > now and start paying them instead.
    > > > >
    > > > >
    > > > > Tom Veldhouse
    > > >
    > > > Here's the resolution that I received after flooding the post office
    > > > with complaint letters:
    > > >
    > > > They agreed to waive the cancellation fee of $150 and I received the
    > > > following e-mail, confirming what the Sprint PCS Executive Services
    > > > rep told me yesterday.
    > > >
    > > > -Hello Justin,
    > > >
    > > > -This is in response to your inquiry regarding the PCS service and I
    > > > -apologize for the delay in responding.
    > > >
    > > > -I reviewed your account and noticed that you have spoken to our
    > > > -specialist about your concern and requested to cancel your service.
    > > > -Your service has been canceled effective September 14, 2003. Your
    > > > -account has also been credited with $72.00 for the activation fee for
    > > > -both the handsets, $25.00 for the handset, $2.00 as courtesy credit
    > > > -and $11.84 as taxes.
    > > >
    > > > -Thank you for contacting Sprint.
    > > >
    > > > -Robbie D.
    > > > -eCare
    > > >
    > > > And I will be returning the phones I purchased Sunday tomorrow morning
    > > > (I've had a pretty busy week). So I will be refunded the cost of the
    > > > phones, leaving me with a final bill from Sprint in the amount of
    > > > $39.85 or something pretty close to that.

    > >
    > > Maybe you didnt post the whole email, but what you did post does not say
    > > they are waiving the termination fee. I note with interest that the
    > > letter was not signed by anybody from Executive Services. Me I would
    > > have gotten the name and direct dial phone number of the Executive
    > > Services person, and posted it here after my final bill. My cynicism
    > > would make me not 100% sure it's all resolved.

    >
    > I didn't post the e-care e-mail that had the $150 waiver in it. I can
    > if you want. But I have the e-mails, and I'll use them as proof when
    > I file the third round of complaints with the better business bureaus,
    > attny genls, etc., should Sprint decide to change their mind.



    No problem, just wanted to clear up that minor omission in your post in
    case you weren't covered. Glad that you are. Hopefully you're clear now,
    although past history leaves one uncomfortable. I was particularly
    annoyed by the one Sprint empolyee saying your situation is like someone
    not getting service cause they were in the wrong part of a building,
    when you made it clear your whole town is SOL for Sprint coverage now.



  9. #9
    Steven J Sobol
    Guest

    Re: UPDATE - Sprint PCS problems solved, people in high places

    Phillipe <[email protected]> wrote:

    > Didnt someone say that Radio Shack and Costco will stand behind phones
    > when Sprint won't?


    I understand that with Verizon, if you buy the phone from a VZW company
    store they warranty it. But if you buy it from Radio Shack, Radio Shack
    does their _own_ warranties on the equipment and thus you must take the
    phone back to them for a warranty repair/return.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



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