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  1. #1
    Steven M. Scharf
    Guest
    How well your carrier respects you online

    Out of a maximum of 10:

    Nextel 9.1
    Verizon 8.8
    Sprint 8.6
    AT&T Wireless8.0
    T-Mobile 8.0
    Cingular 5.3

    http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf

    Cingular did amazingly bad, but I think one big reason is that
    they have discontinued their e-mail customer support so they
    must have gotten a 0 in the responsiveness category. All of the
    other carriers still offer on-line support.

    Steve

    http://nyccell.com
    New York City Cellular Comparison

    http://sfbacell.com
    San Francisco Bay Area Cellular Comparison

    http://socalcell.com
    Southern California Cellular Comparison

    http://earthroam.com
    International Roaming Information







    See More: Carrier "Respect" Ratiings (How well your carrier respects you online)




  2. #2
    Giambi
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)

    "Steven M. Scharf" <[email protected]> wrote in message
    news:[email protected]
    > How well your carrier respects you online
    >
    > Out of a maximum of 10:
    >
    > Nextel 9.1
    > Verizon 8.8
    > Sprint 8.6
    > AT&T Wireless8.0
    > T-Mobile 8.0
    > Cingular 5.3
    >
    > http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
    >
    > Cingular did amazingly bad, but I think one big reason is that
    > they have discontinued their e-mail customer support so they
    > must have gotten a 0 in the responsiveness category. All of the
    > other carriers still offer on-line support.
    >
    > Steve
    >
    > http://nyccell.com
    > New York City Cellular Comparison
    >
    > http://sfbacell.com
    > San Francisco Bay Area Cellular Comparison
    >
    > http://socalcell.com
    > Southern California Cellular Comparison
    >
    > http://earthroam.com
    > International Roaming Information


    "Rubbish. Not True. See my previous post."

    Just kidding. But I thought I'd beat Navas to the punch.

    After all, if CingularGSM doesn't answer your email, then it wasn't meant to
    be online anyways, right?
    --
    Jason G
    2002: Yanks - $126M = 103 wins, A's - $40M = 103 wins too!





  3. #3
    Jacob Suter
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)

    As of July 2002, I could check my AT&T voicemail from a landline by calling
    my number and hitting #, just like Verizon.

    JS

    "Julian" <[email protected]> wrote in message
    news:[email protected]
    > Although I've already posted a few times about how I think your sites
    > are still very biased pro-CDMA, but I wont go into this. I wanted to
    > point out an error.
    >
    > You state that only Verizon and T-Mobile support checking VM from a
    > landline. As far as T-Mobile goes that's correct. You make a mistake
    > stating that VM on T-Mobile can only be checked from the 1-800 number
    > you list, when in fact it can also be reached by dialing
    > areacode-exchange-9999 (e.g. replace the last 4 digits of your number
    > with 9999).
    >
    > Julian
    >
    >
    > Steven M. Scharf wrote:
    >
    > > How well your carrier respects you online
    > >
    > > Out of a maximum of 10:
    > >
    > > Nextel 9.1
    > > Verizon 8.8
    > > Sprint 8.6
    > > AT&T Wireless8.0
    > > T-Mobile 8.0
    > > Cingular 5.3
    > >
    > > http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
    > >
    > > Cingular did amazingly bad, but I think one big reason is that
    > > they have discontinued their e-mail customer support so they
    > > must have gotten a 0 in the responsiveness category. All of the
    > > other carriers still offer on-line support.
    > >
    > > Steve
    > >
    > > http://nyccell.com
    > > New York City Cellular Comparison
    > >
    > > http://sfbacell.com
    > > San Francisco Bay Area Cellular Comparison
    > >
    > > http://socalcell.com
    > > Southern California Cellular Comparison
    > >
    > > http://earthroam.com
    > > International Roaming Information

    >






  4. #4
    Waterboy
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)

    ...and just like Sprint.
    "Jacob Suter" <[email protected]> wrote in message
    news:[email protected]
    > As of July 2002, I could check my AT&T voicemail from a landline by

    calling
    > my number and hitting #, just like Verizon.
    >
    > JS
    >
    > "Julian" <[email protected]> wrote in message
    > news:[email protected]
    > > Although I've already posted a few times about how I think your sites
    > > are still very biased pro-CDMA, but I wont go into this. I wanted to
    > > point out an error.
    > >
    > > You state that only Verizon and T-Mobile support checking VM from a
    > > landline. As far as T-Mobile goes that's correct. You make a mistake
    > > stating that VM on T-Mobile can only be checked from the 1-800 number
    > > you list, when in fact it can also be reached by dialing
    > > areacode-exchange-9999 (e.g. replace the last 4 digits of your number
    > > with 9999).
    > >
    > > Julian
    > >
    > >
    > > Steven M. Scharf wrote:
    > >
    > > > How well your carrier respects you online
    > > >
    > > > Out of a maximum of 10:
    > > >
    > > > Nextel 9.1
    > > > Verizon 8.8
    > > > Sprint 8.6
    > > > AT&T Wireless8.0
    > > > T-Mobile 8.0
    > > > Cingular 5.3
    > > >
    > > > http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
    > > >
    > > > Cingular did amazingly bad, but I think one big reason is that
    > > > they have discontinued their e-mail customer support so they
    > > > must have gotten a 0 in the responsiveness category. All of the
    > > > other carriers still offer on-line support.
    > > >
    > > > Steve
    > > >
    > > > http://nyccell.com
    > > > New York City Cellular Comparison
    > > >
    > > > http://sfbacell.com
    > > > San Francisco Bay Area Cellular Comparison
    > > >
    > > > http://socalcell.com
    > > > Southern California Cellular Comparison
    > > >
    > > > http://earthroam.com
    > > > International Roaming Information

    > >

    >
    >






  5. #5
    Carl.
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)

    "Julian" <[email protected]> wrote in message
    news:[email protected]
    > Although I've already posted a few times about how I think your sites
    > are still very biased pro-CDMA, but I wont go into this. I wanted to
    > point out an error.
    >
    > You state that only Verizon and T-Mobile support checking VM from a
    > landline. As far as T-Mobile goes that's correct. You make a mistake
    > stating that VM on T-Mobile can only be checked from the 1-800 number
    > you list, when in fact it can also be reached by dialing
    > areacode-exchange-9999 (e.g. replace the last 4 digits of your number
    > with 9999).


    Or, like every carrier AFAIK, dial your own mobile number and hit either *
    or # when the greeting comes on.


    ---
    Outgoing mail is certified Virus Free.
    Checked by AVG anti-virus system (http://www.grisoft.com).
    Version: 6.0.512 / Virus Database: 309 - Release Date: 8/20/2003





  6. #6
    Phillipe
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)

    In article <[email protected]>,
    "Steven M. Scharf" <[email protected]> wrote:

    > How well your carrier respects you online
    >
    > Out of a maximum of 10:
    >
    > Nextel 9.1
    > Verizon 8.8
    > Sprint 8.6
    > AT&T Wireless8.0
    > T-Mobile 8.0
    > Cingular 5.3
    >
    > http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
    >
    > Cingular did amazingly bad, but I think one big reason is that
    > they have discontinued their e-mail customer support so they
    > must have gotten a 0 in the responsiveness category. All of the
    > other carriers still offer on-line support.


    Sprint claims to try for 24 hour email response, but responses (that
    come in the middle of the night) are closer to 72 hours than 24.



  7. #7
    Steven M. Scharf
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)


    "Giambi" <[email protected]> wrote in message
    news:[email protected]
    > "Steven M. Scharf" <[email protected]> wrote in message
    > news:[email protected]
    > > How well your carrier respects you online
    > >
    > > Out of a maximum of 10:
    > >
    > > Nextel 9.1
    > > Verizon 8.8
    > > Sprint 8.6
    > > AT&T Wireless8.0
    > > T-Mobile 8.0
    > > Cingular 5.3
    > >
    > > http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
    > >
    > > Cingular did amazingly bad, but I think one big reason is that
    > > they have discontinued their e-mail customer support so they
    > > must have gotten a 0 in the responsiveness category. All of the
    > > other carriers still offer on-line support.
    > >
    > > Steve
    > >
    > > http://nyccell.com
    > > New York City Cellular Comparison
    > >
    > > http://sfbacell.com
    > > San Francisco Bay Area Cellular Comparison
    > >
    > > http://socalcell.com
    > > Southern California Cellular Comparison
    > >
    > > http://earthroam.com
    > > International Roaming Information

    >
    > "Rubbish. Not True. See my previous post."
    >
    > Just kidding. But I thought I'd beat Navas to the punch.
    >
    > After all, if CingularGSM doesn't answer your email, then it wasn't meant

    to
    > be online anyways, right?


    Sometimes I think about adding the "Rubbish" and "Not True"
    myself, just to save him the trouble!





  8. #8
    Steven M. Scharf
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)


    "Julian" <[email protected]> wrote in message
    news:[email protected]
    > Although I've already posted a few times about how I think your sites
    > are still very biased pro-CDMA, but I wont go into this. I wanted to
    > point out an error.
    >
    > You state that only Verizon and T-Mobile support checking VM from a
    > landline. As far as T-Mobile goes that's correct. You make a mistake
    > stating that VM on T-Mobile can only be checked from the 1-800 number
    > you list, when in fact it can also be reached by dialing
    > areacode-exchange-9999 (e.g. replace the last 4 digits of your number
    > with 9999).


    I left out the VM checking on Sprint and T-Mobile because it does
    not work in all areas. I am going to add it in with the caveat that it
    it doesn't work in all areas.





  9. #9
    Steven M. Scharf
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)


    "Jacob Suter" <[email protected]> wrote in message
    news:[email protected]
    > As of July 2002, I could check my AT&T voicemail from a landline by

    calling
    > my number and hitting #, just like Verizon.


    There are advantages in having a separate number for voice
    mail checking (which is why this capability was started in the
    first place). In some areas, Sprint and T-Mobile still have this
    capability with local numbers, T-Mobile at least has one number
    that works everywhere, but it is not toll-free.





  10. #10
    Tech Man
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)

    [email protected] ("RDT") wrote:

    >> An interesting test would be if the carriers were required to produce
    >> multimode handsets that could work on all US technologies
    >> (CDMA/GSM/TDMA/Analog) in all US frequencies (850/1900) and the price to
    >> use each technology were identical. And then, over time, to record
    >> people's actual preferences of radio interface, voice coder, etc.


    Not a bad idea, but would the modern market looking for cute small phones
    tolerate the large beast needed to hold all those circuit boards to handle all
    those technologies?




  11. #11
    Dan W.
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)

    They already have a "test" like that in place. it's called "Churn" =)

    --
    Dan W.
    North Texas
    hominid7 "AT" hotmail "DOT" com
    Provider: ATTWS-TDMA



    Tech Man <[email protected]> wrote in article
    <[email protected]>:
    > [email protected] ("RDT") wrote:
    >
    > >> An interesting test would be if the carriers were required to produce
    > >> multimode handsets that could work on all US technologies
    > >> (CDMA/GSM/TDMA/Analog) in all US frequencies (850/1900) and the price to
    > >> use each technology were identical. And then, over time, to record
    > >> people's actual preferences of radio interface, voice coder, etc.

    >
    > Not a bad idea, but would the modern market looking for cute small phones
    > tolerate the large beast needed to hold all those circuit boards to handle all
    > those technologies?
    >


    [posted via phonescoop.com - free web access to the alt.cellular groups]



  12. #12
    cheerioboy 26
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)

    "Steven M. Scharf" <[email protected]> wrote in article
    <[email protected]>:
    >
    > "Julian" <[email protected]> wrote in message
    > news:[email protected]
    > > Although I've already posted a few times about how I think your sites
    > > are still very biased pro-CDMA, but I wont go into this. I wanted to
    > > point out an error.
    > >
    > > You state that only Verizon and T-Mobile support checking VM from a
    > > landline. As far as T-Mobile goes that's correct. You make a mistake
    > > stating that VM on T-Mobile can only be checked from the 1-800 number
    > > you list, when in fact it can also be reached by dialing
    > > areacode-exchange-9999 (e.g. replace the last 4 digits of your number
    > > with 9999).

    >
    > I left out the VM checking on Sprint and T-Mobile because it does
    > not work in all areas. I am going to add it in with the caveat that it
    > it doesn't work in all areas.
    >
    >


    True, the -9999 option won't work in all areas, since some areas use
    -MAIL (6245) instead. It was posted in another reply in this thread
    that you can just dial your own number, and hit * to get into your VM
    from your mobile. AFAIK, that will work anywhere. TM standardized all
    of their regions/former companies on one voicemail system in 2002. It
    only costs you if you are on a regional plan, and out of your region.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  13. #13
    RDT
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)

    In article <[email protected]>,
    Dan W. <[email protected]> wrote:
    >They already have a "test" like that in place. it's called "Churn" =)


    If all things were equal, that would be true. But, alas, they are
    not. Verizon sucks when the cell breathes. T-Mobile sucks in the
    country. Sprint PCS sucks.

    RDT
    --
    "The inherent vice of capitalism is the unequal sharing of blessings; the
    inherent virtue of socialism is the equal sharing of miseries."
    --- Sir Winston Churchill




  14. #14
    justin
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)

    "Steven M. Scharf" <[email protected]> wrote in message news:<[email protected]>...
    > How well your carrier respects you online
    >
    > Out of a maximum of 10:
    >
    > Nextel 9.1
    > Verizon 8.8
    > Sprint 8.6
    > AT&T Wireless8.0
    > T-Mobile 8.0
    > Cingular 5.3
    >
    > http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
    >
    > Cingular did amazingly bad, but I think one big reason is that
    > they have discontinued their e-mail customer support so they
    > must have gotten a 0 in the responsiveness category. All of the
    > other carriers still offer on-line support.



    My Sprint online invoice still shows my June payment as being due.



  15. #15
    justin
    Guest

    Re: Carrier "Respect" Ratiings (How well your carrier respects you online)

    Phillipe <[email protected]> wrote in message news:<[email protected]>...
    > In article <[email protected]>,
    > "Steven M. Scharf" <[email protected]> wrote:
    >
    > > How well your carrier respects you online
    > >
    > > Out of a maximum of 10:
    > >
    > > Nextel 9.1
    > > Verizon 8.8
    > > Sprint 8.6
    > > AT&T Wireless8.0
    > > T-Mobile 8.0
    > > Cingular 5.3
    > >
    > > http://www.ivapp.com/offer/cust_resp...TelcoS03PR.pdf
    > >
    > > Cingular did amazingly bad, but I think one big reason is that
    > > they have discontinued their e-mail customer support so they
    > > must have gotten a 0 in the responsiveness category. All of the
    > > other carriers still offer on-line support.

    >
    > Sprint claims to try for 24 hour email response, but responses (that
    > come in the middle of the night) are closer to 72 hours than 24.


    All of my e-mails were answered about four days later. Read my horror
    story on the Sprint PCS board. Sprint disappointed me severely.



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