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  1. #1
    6 months ago I changed plans to include my daughter who was going out
    of state to college. I told them to allow here to be able to make any
    changes to the plan if she needed to. Last week her phone broke and
    she went and bought a new one. They tried to activate it at the store
    but couldnt because they said they needed my password to the account
    that she has access to. They told her to go home get my password and
    go online and change phone. That night I gave here password she went
    online and it said phone could not be activated online to call
    customer service. The rep she contacted told her that to activate the
    phone she would have to sign a new 1yr contract and put that phone as
    the primary phone she told them no way and then called me crying that
    she had a new phone that she cann't use. I took the info on the new
    phone and called customer care. The first rep told me the only way I
    could upgrade phone was to pay the $37 activation fee I told her crap
    I change my phone online all the time for free, I have two phones i
    switch back and fouth depending on where I will be using them very
    simple free process. So I hung up got another rep#2 this one said
    about the same also said I would have to sign new 1 yr contract too.
    3rd rep said I would have to pay fee or 1yr contract after arguing she
    said she would try to waive the activation fee 5 min later told me she
    couldn't. 4th rep told me computers were down couldn't check my
    acccount I told him I was just on with another rep who could access
    the computer and that I was at my computer and can accsess my account
    he told me we have different computers call back in 2 hours. 5th rep
    and the only one who spoke caucasian english that I could understand
    told me to upgrade phone there is no activation fee and I don't need
    to sign a new contract. I said nice now i have a rep who can do it
    how can i get my daughter to talk to the same rep to get it done
    without having to call ten more times. She wanted to know if I had the
    phone and I told her no I was in Michigan phone was in Pennsylvania.
    In very plain english she stepped me through the steps required to
    bring phone online. It took 5 hours to get the help I needed. The next
    day I stepped my daughter right thru it with no problems. So if you
    dont get a rep that can help you just hang up and try a new one. It
    took me and my daughter 9 reps to get the one who could help.

    The only thing customer care cares about is 1yr contact upgrade and
    activation fees



    See More: customer care and trying to replace phone




  2. #2
    Phillipe
    Guest

    Re: customer care and trying to replace phone

    In article <[email protected]>, [email protected]
    wrote:

    > 6 months ago I changed plans to include my daughter who was going out
    > of state to college. I told them to allow here to be able to make any
    > changes to the plan if she needed to. Last week her phone broke and
    > she went and bought a new one. They tried to activate it at the store
    > but couldnt because they said they needed my password to the account
    > that she has access to. They told her to go home get my password and
    > go online and change phone. That night I gave here password she went
    > online and it said phone could not be activated online to call
    > customer service. The rep she contacted told her that to activate the
    > phone she would have to sign a new 1yr contract


    A big lie. They must be told to give you this lie.

    > and put that phone as
    > the primary phone she told them no way and then called me crying that
    > she had a new phone that she cann't use. I took the info on the new
    > phone and called customer care. The first rep told me the only way I
    > could upgrade phone was to pay the $37 activation fee I told her crap
    > I change my phone online all the time for free, I have two phones i
    > switch back and fouth depending on where I will be using them very
    > simple free process. So I hung up got another rep#2 this one said
    > about the same also said I would have to sign new 1 yr contract too.
    > 3rd rep said I would have to pay fee or 1yr contract after arguing she
    > said she would try to waive the activation fee 5 min later told me she
    > couldn't. 4th rep told me computers were down couldn't check my
    > acccount I told him I was just on with another rep who could access
    > the computer and that I was at my computer and can accsess my account
    > he told me we have different computers call back in 2 hours.


    > 5th rep
    > and the only one who spoke caucasian english


    It is obscene, but seemly the norm for Sprints CSRs.


    >that I could understand
    > told me to upgrade phone there is no activation fee and I don't need
    > to sign a new contract. I said nice now i have a rep who can do it
    > how can i get my daughter to talk to the same rep to get it done
    > without having to call ten more times. She wanted to know if I had the
    > phone and I told her no I was in Michigan phone was in Pennsylvania.
    > In very plain english she stepped me through the steps required to
    > bring phone online. It took 5 hours to get the help I needed. The next
    > day I stepped my daughter right thru it with no problems. So if you
    > dont get a rep that can help you just hang up and try a new one. It
    > took me and my daughter 9 reps to get the one who could help.
    >
    > The only thing customer care cares about is 1yr contact upgrade and
    > activation fees


    and getting off the phone in under 5 1/2 minutes.



  3. #3
    O/Siris
    Guest

    Re: customer care and trying to replace phone

    Phillipe wrote:

    >
    > and getting off the phone in under 5 1/2 minutes.


    Your mind is just hardwired to blindly accept anything that fits your
    preconceptions as gospel.
    --
    -+-
    R
    O/Siris
    I work for Sprint
    I *don't* speak for them





  4. #4
    O/Siris
    Guest

    Re: customer care and trying to replace phone

    [email protected] wrote:

    <long story snipped>

    I hate to break it to you, but you may have called your way into a mess of
    billing problems. Your daughter's phone sounds like a Vision phone. And it
    sounds like the phones you use on your subscription are Wireless Web phones,
    older "2G" ones. The rep your daughter spoke to was doing his or her job.

    Since your daughter is getting full and complete access to your account,
    does it *really* matter which phone is the primary? But now, since you
    waited until you got a rep willing to say what you wanted to hear, that
    Vision phone (if it *is* a Vision phone) will not properly get billed if she
    decides to use the data functions on that device. Maybe she signed up for a
    Premium Pack. Gives you up to $10 every month for downloads, and lets your
    phone go on the web as much as you want it to. Nope. If that Vision phone
    is set up as the secondary phone, then it's seeking data permissions from
    the primary phone, which isn't Vision. Therefore, no permissions. Hence,
    she won't get the $10 in credit, she *will* get billed for data usage (at
    1/KB aka $10/MB), and, to make things even more fun, you're probably also
    going to see a $7.50 charge for this service the phone won't access properly
    after the 2-month free trial expires.

    I hope I'm wrong. I hope I've missed an important detail. Or, I hope your
    daughter never uses Vision. But if I'm not wrong, if I've got all the
    essentials, then you're about to embark on a rather painful odyssey. One
    that involves hearing what your daught was told in the first place.
    --
    -+-
    R
    O/Siris
    I work for Sprint
    I *don't* speak for them





  5. #5
    Phillipe
    Guest

    Re: customer care and trying to replace phone

    In article <Jji1b.220533$o%[email protected]>,
    "O/Siris" <[email protected]ntpcs.com> wrote:

    > Phillipe wrote:
    >
    > >
    > > and getting off the phone in under 5 1/2 minutes.

    >
    > Your mind is just hardwired to blindly accept anything that fits your
    > preconceptions as gospel.


    No that is what other Sprint employees have posted, and you have not
    posted otherwise except a blanket denial.



  6. #6
    O/Siris
    Guest

    Re: customer care and trying to replace phone

    Phillipe wrote:
    > In article <Jji1b.220533$o%[email protected]>,
    > "O/Siris" <[email protected]ntpcs.com> wrote:
    >
    >> Phillipe wrote:
    >>
    >>>
    >>> and getting off the phone in under 5 1/2 minutes.

    >>
    >> Your mind is just hardwired to blindly accept anything that fits your
    >> preconceptions as gospel.

    >
    > No that is what other Sprint employees have posted, and you have not
    > posted otherwise except a blanket denial.


    No, Philly, as usual, you're inventing all over again. I've denied nothing
    in a "blanket" fashion. I said the time is significantly longer. I didn't
    deny it exists.

    Someday, you may *actually* carry on a logical conversation. Obviously,
    today isn't that day.
    --
    -+-
    R
    O/Siris
    I work for Sprint
    I *don't* speak for them





  7. #7
    Phillipe
    Guest

    Re: customer care and trying to replace phone

    In article <[email protected]>,
    "O/Siris" <[email protected]ntpcs.com> wrote:

    > Phillipe wrote:
    > > In article <Jji1b.220533$o%[email protected]>,
    > > "O/Siris" <[email protected]ntpcs.com> wrote:
    > >
    > >> Phillipe wrote:
    > >>
    > >>>
    > >>> and getting off the phone in under 5 1/2 minutes.
    > >>
    > >> Your mind is just hardwired to blindly accept anything that fits your
    > >> preconceptions as gospel.

    > >
    > > No that is what other Sprint employees have posted, and you have not
    > > posted otherwise except a blanket denial.

    >
    > No, Philly, as usual, you're inventing all over again. I've denied nothing
    > in a "blanket" fashion. I said the time is significantly longer. I didn't
    > deny it exists.
    >
    > Someday, you may *actually* carry on a logical conversation. Obviously,
    > today isn't that day.



    If the average time to be met is other than 5:13 what is it?



  8. #8
    Isaiah Beard
    Guest

    Re: customer care and trying to replace phone

    Phillipe wrote:


    >>No, Philly, as usual, you're inventing all over again. I've denied nothing
    >>in a "blanket" fashion. I said the time is significantly longer. I didn't
    >>deny it exists.
    >>
    >>Someday, you may *actually* carry on a logical conversation. Obviously,
    >>today isn't that day.

    >
    >
    >
    > If the average time to be met is other than 5:13 what is it?



    Phillipe, it now seems that you're being inconsistent. In another
    thread, you claimed that the call limit was 6 minutes. Earlier in this
    thread, you said 5 1/2. Now it's 5:13?





  9. #9
    Phillipe
    Guest

    Re: customer care and trying to replace phone

    In article <[email protected]>,
    Isaiah Beard <[email protected]> wrote:

    > Phillipe wrote:
    >
    >
    > >>No, Philly, as usual, you're inventing all over again. I've denied nothing
    > >>in a "blanket" fashion. I said the time is significantly longer. I didn't
    > >>deny it exists.
    > >>
    > >>Someday, you may *actually* carry on a logical conversation. Obviously,
    > >>today isn't that day.

    > >
    > >
    > >
    > > If the average time to be met is other than 5:13 what is it?

    >
    >
    > Phillipe, it now seems that you're being inconsistent. In another
    > thread, you claimed that the call limit was 6 minutes. Earlier in this
    > thread, you said 5 1/2. Now it's 5:13?



    No, I couldn't remember, I earlier said (correctly) less than 6.
    I found the post and it said 5:13. The Sprint employees haven't given me
    another number, so I'm going with 5:13.

    Instead of quibbling with me, read it yourslef:

    http://www.sprintpcs-sucks.org/emplo...yee_email.html



  10. #10
    Michael Arends
    Guest

    Re: customer care and trying to replace phone

    Phillipe wrote:
    >
    > In article <[email protected]>,
    > Isaiah Beard <[email protected]> wrote:
    >
    > > Phillipe wrote:
    > >
    > >
    > > >>No, Philly, as usual, you're inventing all over again. I've denied nothing
    > > >>in a "blanket" fashion. I said the time is significantly longer. I didn't
    > > >>deny it exists.
    > > >>
    > > >>Someday, you may *actually* carry on a logical conversation. Obviously,
    > > >>today isn't that day.
    > > >
    > > >
    > > >
    > > > If the average time to be met is other than 5:13 what is it?

    > >
    > >
    > > Phillipe, it now seems that you're being inconsistent. In another
    > > thread, you claimed that the call limit was 6 minutes. Earlier in this
    > > thread, you said 5 1/2. Now it's 5:13?

    >
    > No, I couldn't remember, I earlier said (correctly) less than 6.
    > I found the post and it said 5:13. The Sprint employees haven't given me
    > another number, so I'm going with 5:13.
    >
    > Instead of quibbling with me, read it yourslef:
    >
    > http://www.sprintpcs-sucks.org/emplo...yee_email.html


    Problem is phillipe, that site is for nothing but ass sucking whiners.
    you're NOT going to find anything there that isn't slanted to THIER
    point of view.



  11. #11
    O/Siris
    Guest

    Re: customer care and trying to replace phone

    Phillipe wrote:
    > In article <Jji1b.220533$o%[email protected]>,
    > "O/Siris" <[email protected]ntpcs.com> wrote:
    >
    >> Phillipe wrote:
    >>
    >>>
    >>> and getting off the phone in under 5 1/2 minutes.

    >>
    >> Your mind is just hardwired to blindly accept anything that fits your
    >> preconceptions as gospel.

    >
    > No that is what other Sprint employees have posted, and you have not
    > posted otherwise except a blanket denial.


    I wonder what it's like to go through life in a perpetual fantasy life.
    You, obviously, already know.

    I didn't deny anything, Philly.
    --
    -+-
    R
    O/Siris
    I work for Sprint
    I *don't* speak for them





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