Page 1 of 2 12 LastLast
Results 1 to 15 of 18
  1. #1
    Evil_Ernie
    Guest
    I tried to get the 1.115SP update yesterday at a Sprint store close to where
    I work, but their computers were down. They said that they could do an
    update, but I would have to leave the phone there overnight because of the
    computers. I asked how long an update usually takes, and she said about 4-5
    hours. Now I thought I read on here that they got the update in under 15
    minutes...

    I went to 2 Sprint stores today to try to get the update. The store I went
    to yesterday had people standing out the door so I turned around and went to
    another store 20 minutes away. Got in right away and went to the CS desk and
    asked about the update for my phone. The lady there hands it to someone in
    back and asks if the phone needed an update, he looked at it for about 3
    seconds and handed it back to her and said "No it doesn't need updating"
    Even after I told them that I've talked to other Sprint techs saying that an
    update IS available, she kept insisting that the phone didn't have or need
    an update.

    Anybody living in the Norfolk/Virginia Beach/Hampton area that has gotten
    the update, and if so where did you go? There should be a way to update the
    phone ourselves without having to put up with long lines and unknowlegable
    in-store CS and store techs.





    See More: 8100 Update in Hampton Roads area...




  2. #2
    Phillipe
    Guest

    Re: 8100 Update in Hampton Roads area...

    In article <[email protected]>,
    "Evil_Ernie" <[email protected]> wrote:

    > I tried to get the 1.115SP update yesterday at a Sprint store close to where
    > I work, but their computers were down. They said that they could do an
    > update, but I would have to leave the phone there overnight because of the
    > computers. I asked how long an update usually takes, and she said about 4-5
    > hours. Now I thought I read on here that they got the update in under 15
    > minutes...
    >
    > I went to 2 Sprint stores today to try to get the update. The store I went
    > to yesterday had people standing out the door so I turned around and went to
    > another store 20 minutes away. Got in right away and went to the CS desk and
    > asked about the update for my phone. The lady there hands it to someone in
    > back and asks if the phone needed an update, he looked at it for about 3
    > seconds and handed it back to her and said "No it doesn't need updating"
    > Even after I told them that I've talked to other Sprint techs saying that an
    > update IS available, she kept insisting that the phone didn't have or need
    > an update.
    >
    > Anybody living in the Norfolk/Virginia Beach/Hampton area that has gotten
    > the update, and if so where did you go? There should be a way to update the
    > phone ourselves without having to put up with long lines and unknowlegable
    > in-store CS and store techs.


    Another situation the Sprint employees online here will say "shouldn't"
    happen.



  3. #3
    C Allert
    Guest

    Re: 8100 Update in Hampton Roads area...

    Their networks were probably flooded with W32/Nachi or W32/Sobig.f


    "Phillipe" <[email protected]> wrote in message
    news[email protected]
    > In article <[email protected]>,
    > "Evil_Ernie" <[email protected]> wrote:
    >
    > > I tried to get the 1.115SP update yesterday at a Sprint store close to

    where
    > > I work, but their computers were down. They said that they could do an
    > > update, but I would have to leave the phone there overnight because of

    the
    > > computers. I asked how long an update usually takes, and she said about

    4-5
    > > hours. Now I thought I read on here that they got the update in under 15
    > > minutes...
    > >
    > > I went to 2 Sprint stores today to try to get the update. The store I

    went
    > > to yesterday had people standing out the door so I turned around and

    went to
    > > another store 20 minutes away. Got in right away and went to the CS desk

    and
    > > asked about the update for my phone. The lady there hands it to someone

    in
    > > back and asks if the phone needed an update, he looked at it for about 3
    > > seconds and handed it back to her and said "No it doesn't need updating"
    > > Even after I told them that I've talked to other Sprint techs saying

    that an
    > > update IS available, she kept insisting that the phone didn't have or

    need
    > > an update.
    > >
    > > Anybody living in the Norfolk/Virginia Beach/Hampton area that has

    gotten
    > > the update, and if so where did you go? There should be a way to update

    the
    > > phone ourselves without having to put up with long lines and

    unknowlegable
    > > in-store CS and store techs.

    >
    > Another situation the Sprint employees online here will say "shouldn't"
    > happen.






  4. #4
    Phillipe
    Guest

    Re: 8100 Update in Hampton Roads area...

    In article <[email protected]>,
    "C Allert" <[email protected]> wrote:

    > Their networks were probably flooded with W32/Nachi or W32/Sobig.f


    Wouldn't be if I were administering them.



  5. #5
    SprintPCS Tech
    Guest

    Re: 8100 Update in Hampton Roads area...

    "Evil_Ernie" <[email protected]> wrote in article
    <[email protected]>:
    > I tried to get the 1.115SP update yesterday at a Sprint store close to where
    > I work, but their computers were down. They said that they could do an
    > update, but I would have to leave the phone there overnight because of the
    > computers. I asked how long an update usually takes, and she said about 4-5
    > hours. Now I thought I read on here that they got the update in under 15
    > minutes...


    If when you get in, noone is in front of you AND their computer systems
    are working, then it will only take 15-30 minutes. Vut since their
    computers were down, they probably also had a backlog to work on, so the
    4-5 hour wait time does seem likely.

    > seconds and handed it back to her and said "No it doesn't need updating"
    > Even after I told them that I've talked to other Sprint techs saying that an
    > update IS available, she kept insisting that the phone didn't have or need
    > an update.


    A perfect example of a tech I'd love to rip a new one. Doesn't read the
    updates, doesn't pay attention in the conference calls...

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  6. #6
    Steven J Sobol
    Guest

    Re: 8100 Update in Hampton Roads area...

    Phillipe <[email protected]> wrote:
    > In article <[email protected]>,
    > "C Allert" <[email protected]> wrote:
    >
    >> Their networks were probably flooded with W32/Nachi or W32/Sobig.f

    >
    > Wouldn't be if I were administering them.


    Judging from what I've read here, you're lucky if you have enough intelligence
    to turn on a computer, let alone administer a network. But you know everything
    about everything, don't you? At least that's what you like to try to prove.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  7. #7
    tmc
    Guest

    Re: 8100 Update in Hampton Roads area...

    when i was lookin into working as a tech for sprint, went in there they
    showed me everything they do etc...i took my phone back there and asked to
    do an upgrade while i had it there, and she's like oh there's no update for
    your phone avail...obviously alot of tech dont do anymore then the bare
    minimum, or pay attention, check out newsgroups, websites like sprint users
    etc...or simply check on the intranet for an update when a customer brings a
    phone in unless someone insists there is an upgrade/update available...then
    they might check it out, i would actually have checked the intranet for
    updates when a person is having problems to make sure/double check nothing
    new came out...but i couldnt just leave my current job with no notice, i
    have too much time invested and actually want a good reference when/if i
    ever decide to leave...so i didnt officially get offered a job/accept an
    offer...

    but definetly something i was interested in doing, learned alot in a short
    period of time about the operations of a sprint tech/duties (supposed
    duties)...phone updates/upgrades etc...oh well...hopefully they hired
    someone stupid who knows nothing and they have to train the **** outta em
    fer 3 months and then they say **** it and quit and they gotta start all
    over again wit someone who doesnt know **** about how a cell phone works/let
    alone sprints...or in most cases, how they dont work...(cept sanyo's of
    course) :-P

    "SprintPCS Tech" <[email protected]> wrote in message
    news:[email protected]
    > "Evil_Ernie" <[email protected]> wrote in article
    > <[email protected]>:
    > > I tried to get the 1.115SP update yesterday at a Sprint store close to

    where
    > > I work, but their computers were down. They said that they could do an
    > > update, but I would have to leave the phone there overnight because of

    the
    > > computers. I asked how long an update usually takes, and she said about

    4-5
    > > hours. Now I thought I read on here that they got the update in under 15
    > > minutes...

    >
    > If when you get in, noone is in front of you AND their computer systems
    > are working, then it will only take 15-30 minutes. Vut since their
    > computers were down, they probably also had a backlog to work on, so the
    > 4-5 hour wait time does seem likely.
    >
    > > seconds and handed it back to her and said "No it doesn't need updating"
    > > Even after I told them that I've talked to other Sprint techs saying

    that an
    > > update IS available, she kept insisting that the phone didn't have or

    need
    > > an update.

    >
    > A perfect example of a tech I'd love to rip a new one. Doesn't read the
    > updates, doesn't pay attention in the conference calls...
    >
    > [posted via phonescoop.com - free web access to the alt.cellular groups]






  8. #8
    Phillipe
    Guest

    Re: 8100 Update in Hampton Roads area...

    In article <[email protected]>,
    [email protected] (SprintPCS Tech) wrote:

    > A perfect example of a tech I'd love to rip a new one. Doesn't read the
    > updates, doesn't pay attention in the conference calls...


    From the postings here, that seems to be the norm.



  9. #9
    John Goerzen
    Guest

    Re: 8100 Update in Hampton Roads area...

    Phillipe <[email protected]> writes:

    > In article <[email protected]>,
    > "C Allert" <[email protected]> wrote:
    >
    >> Their networks were probably flooded with W32/Nachi or W32/Sobig.f

    >
    > Wouldn't be if I were administering them.


    What, would you just forward all the viruses to Executive Services?



  10. #10
    John Goerzen
    Guest

    Re: 8100 Update in Hampton Roads area...

    "Evil_Ernie" <[email protected]> writes:

    > I tried to get the 1.115SP update yesterday at a Sprint store close to where
    > I work, but their computers were down. They said that they could do an


    Interesting... I just went to a Sprint store in Kansas just before
    closing time yesterday. They confirmed they did have the 1.115SP
    update, but that it takes 1.5 hours to apply. So I could leave my
    phone overnight. I declined to do that, since we live quite some
    distance from the nearest Sprint store -- but he said that if I bring
    it in earlier in the day, they can apply it and I can drop by later to
    pick it back up.




  11. #11
    Phillipe
    Guest

    Re: 8100 Update in Hampton Roads area...

    In article <[email protected]>,
    John Goerzen <[email protected]> wrote:

    > Interesting... I just went to a Sprint store in Kansas just before
    > closing time yesterday. They confirmed they did have the 1.115SP
    > update, but that it takes 1.5 hours to apply. So I could leave my
    > phone overnight. I declined to do that, since we live quite some
    > distance from the nearest Sprint store -- but he said that if I bring
    > it in earlier in the day, they can apply it and I can drop by later to
    > pick it back up.


    90 minutes? Do they manually update it Byte by Byte?



  12. #12
    Eric
    Guest

    Re: 8100 Update in Hampton Roads area...

    <<Another situation the Sprint employees online here will say
    "shouldn't" happen. >>

    I agree, it shouldn't happen.

    While I don't think that consuers should be able to download their own
    firmware updates... as the Regular Joe Sixpack Consumer would not know
    what to do and would risk damage to his phone/cable/pc/etc.... I *do*
    think Sprint should make it much more easier for us to get our updates
    at the store.

    They should send a corporate email to all the stores, informing them
    that an update is released and available... also containing info on what
    the update does and what fixes it includes. That way, when
    knowledgeable people like us go in and ask for the updates, it can be a
    quick and painless process. Or, at the very least, they will know what
    we are talking about.

    If they already do this, then they should train people who are willing
    to abide by the informative email. Or hire techs who actually want to
    work and help the customer get what is rightfully available to them.

    You would think that as WNP is on the horizon, Sprint would do
    everything in its power to inprove customer relations. And the run
    around stores give many informed customers doesn't help at all.

    Eric




  13. #13
    John Goerzen
    Guest

    Re: 8100 Update in Hampton Roads area...

    Phillipe <[email protected]> writes:

    >> it in earlier in the day, they can apply it and I can drop by later to
    >> pick it back up.

    >
    > 90 minutes? Do they manually update it Byte by Byte?


    He said they had been very busy with these and there was a bit of a
    wait.

    -- John



  14. #14
    Phillipe
    Guest

    Re: 8100 Update in Hampton Roads area...

    In article <[email protected]>,
    John Goerzen <[email protected]> wrote:

    > Phillipe <[email protected]> writes:
    >
    > >> it in earlier in the day, they can apply it and I can drop by later to
    > >> pick it back up.

    > >
    > > 90 minutes? Do they manually update it Byte by Byte?

    >
    > He said they had been very busy with these and there was a bit of a
    > wait.


    In other words, they need to be out front selling phones, and doing
    updates is a much lower priority.



  15. #15
    Lawrence Glasser
    Guest

    Re: 8100 Update in Hampton Roads area...

    Phillipe wrote:
    >
    > In article <[email protected]>,
    > John Goerzen <[email protected]> wrote:
    >
    > > Phillipe <[email protected]> writes:
    > >
    > > >> it in earlier in the day, they can apply it and I can drop by later to
    > > >> pick it back up.
    > > >
    > > > 90 minutes? Do they manually update it Byte by Byte?

    > >
    > > He said they had been very busy with these and there was a bit of a
    > > wait.

    >
    > In other words, they need to be out front selling phones, and doing
    > updates is a much lower priority.


    The Tech Support folks are not the same as those "out front."

    For someone who knows everything, I'm surprise you didn't know *that.*

    Larry



  • Phones Discussed Above

    BlackBerry Pearl 8100 Black More BlackBerry Pearl 8100 Black topics RIM (Blackberry) Forum Reviews
  • Similar Threads




  • Page 1 of 2 12 LastLast