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  1. #1
    Globaldisc
    Guest
    Probably a stupid question on my part. I fulfilled my 1 yr. contract & am now
    on a monthly contract w/no obligation w/Sprint. I can leave penalty free at
    any time. Wish I could get a Nextel free incoming plan without a 2 year
    contract (eternity in this industry & it's evolution), have been considering
    moving over to Tmobile. But all and all....I can see little reason still at
    this point in jumping ship. Prior to Sprint I had a very bumpy relationship
    with AT&T.

    I had three considerable gripes w/Sprint under my contract and they perked me
    $50 credit each time. When my A460 phone died (twice), I had a new one
    delivered the next day at no cost. I spent 20 minutes on the phone on hold for
    80% of the time with Executive Services about a month ago.....stating I needed
    a new phone and aggrivated I was calling Sprint on my dime and on hold for 20
    minutes long distance. They credited me 50% of my monthly plan for a month
    ($37.50) as an apology-compensation for my phone bill accrued on hold.

    Real world...no cellular provider is perfect.....and all in all....I got
    nothing really to complain about w/Sprint. Sprint's been more than fair
    w/me....and I am not sure another cellular vendor would have been as
    accomodating to me....actions speak louder than words and Sprint's demonstrated
    plenty of proactive action with me....

    Andrew



    See More: Anyone Actually "Like" Sprint Around Here?




  2. #2
    Paulw
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?

    [email protected] (Globaldisc) wrote in
    news:[email protected]:

    > Probably a stupid question on my part. I fulfilled my 1 yr. contract
    > & am now on a monthly contract w/no obligation w/Sprint. I can leave
    > penalty free at any time. Wish I could get a Nextel free incoming
    > plan without a 2 year contract (eternity in this industry & it's
    > evolution), have been considering moving over to Tmobile. But all
    > and all....I can see little reason still at this point in jumping
    > ship. Prior to Sprint I had a very bumpy relationship with AT&T.
    >
    > I had three considerable gripes w/Sprint under my contract and they
    > perked me $50 credit each time. When my A460 phone died (twice), I
    > had a new one delivered the next day at no cost. I spent 20 minutes
    > on the phone on hold for 80% of the time with Executive Services about
    > a month ago.....stating I needed a new phone and aggrivated I was
    > calling Sprint on my dime and on hold for 20 minutes long distance.
    > They credited me 50% of my monthly plan for a month ($37.50) as an
    > apology-compensation for my phone bill accrued on hold.
    >
    > Real world...no cellular provider is perfect.....and all in all....I
    > got nothing really to complain about w/Sprint. Sprint's been more
    > than fair w/me....and I am not sure another cellular vendor would have
    > been as accomodating to me....actions speak louder than words and
    > Sprint's demonstrated plenty of proactive action with me....
    >
    > Andrew
    >


    I have NEVER had a problem with Sprint at all. been quite a few years now



  3. #3
    Bob Smith
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?


    "Globaldisc" <[email protected]> wrote in message
    news:[email protected]
    > Probably a stupid question on my part. I fulfilled my 1 yr. contract &

    am now
    > on a monthly contract w/no obligation w/Sprint. I can leave penalty free

    at
    > any time. Wish I could get a Nextel free incoming plan without a 2 year
    > contract (eternity in this industry & it's evolution), have been

    considering
    > moving over to Tmobile. But all and all....I can see little reason still

    at
    > this point in jumping ship. Prior to Sprint I had a very bumpy

    relationship
    > with AT&T.
    >
    > I had three considerable gripes w/Sprint under my contract and they perked

    me
    > $50 credit each time. When my A460 phone died (twice), I had a new one
    > delivered the next day at no cost. I spent 20 minutes on the phone on

    hold for
    > 80% of the time with Executive Services about a month ago.....stating I

    needed
    > a new phone and aggrivated I was calling Sprint on my dime and on hold for

    20
    > minutes long distance. They credited me 50% of my monthly plan for a

    month
    > ($37.50) as an apology-compensation for my phone bill accrued on hold.
    >
    > Real world...no cellular provider is perfect.....and all in all....I got
    > nothing really to complain about w/Sprint. Sprint's been more than fair
    > w/me....and I am not sure another cellular vendor would have been as
    > accomodating to me....actions speak louder than words and Sprint's

    demonstrated
    > plenty of proactive action with me....
    >
    > Andrew


    Quite a few people in here like SPCS Andrew ... It's only a few souls here
    who are constantly complaining. One more thing, in newsgroups, you will
    always find more complaints than kudos ... as it's the nature of the beast
    of newsgroups.

    Bob





  4. #4
    Phillipe
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?

    Sprint does have many pluses.

    * Their Nationwide Long Distance plans cost less than that of other
    carriers. So if you live in Los Angeles, and travel to Washington, D.C.,
    you still aren't roaming and have free long distance.

    * They have some unique phones other carriers don't that some folks like.
    Sprint provides good Li-ion batteries with its phones, some Nokia phones
    from other carriers may have inferior Nickel batteries as default.

    * Their coverage is different than other carriers, in some areas thats a
    plus, in others its a minus ( where I live its infinitely better than
    T-Mobile.)

    * If one goes through CANCELLATION/RETENTION, one can sometimes get
    a better than advertised plan, with more minutes/lower cost.

    * SprintPCS a deal for a discount for Sprint long distance
    on a land line.

    * One can easily track their useage of minutes over the web.

    * Sprint has many (some large) corporate discounts.

    * They have won the war on Night & Weekend minutes, by going to
    "Unlimited".

    * SprintPCS is trying to be a leader in 3G wireless.


    =============
    Sprint, like all cell companies has Minuses:

    1. The Customer Support is the worst in the industry.
    CSRs chase you off the phone, and worse. Hold times
    are unpredictable and often excessive.

    2. Billing errors are murder to get fixed. If one can get
    to Executive Services, they are usually helpful, and dont
    seem to have time limits on their calls. The problem is Sprint is
    agressively making it harder to get to "Executive Services", and
    seemingly has nothing intermediate between the lowest level CSR person
    at *2 and Excecutive Services. One case this week took wiriting to a
    State's Attorney general to get resolved.

    3. Because Sprint sells so many phones, many Sprint PCS stores
    techs can't keep up with all of them, a phone may need a firmware
    upgrade to perform as advertised, but techs may deny it exists.

    4. Many Sprint stores are always over crowded, with staff
    only helpful if you're a potential new customer.

    5. Like other companies, coverage may have holes in it, which the
    the company is likely to deny exist. Before one switches to another
    company (to Sprint or away from Sprint) one needs to verify coverage
    where they live, work, and travel. Ask friends. Fully test during free
    trial period.

    6. Other possible downsides of Sprint are at http://www.sprintpcs-sucks.org

    7. If you move, change billing plans, change phones, change web access,
    Sprint can royally mess up your billing, and hit you with
    unexpected charges. Sprint of course is not alone here. Years ago I quit
    GTE (now Verizon) when they insisted that even though I had 2 phones -
    one for me, one for my wife, they could not do it one bill.

    8. Common to all cell companies: Some aspects of a phone's warranty
    are not covered. If Samsung refuses to reimburse Sprint for an issue,
    Sprint will not help you. Some folks say its better to buy a phone
    at Macys, Sears, Radio Shack, Costco, etc as they may do better at
    helping you with a hardware issue.

    9. Number portability: This goes into effect on November 23, and Sprint
    riled up many customers by charging a "Cost Recovery Fee" that
    a) seems excessive
    b) went into effect before the service was provided -
    It remains to be seen which carriers will allow for easy Number
    Portability, and which will require you to contact a special "800"
    number with 45 minute hold times, and then charge a transfer fee.

    10. SprintPCS web site offers support by email, claiming 24 hour
    response. I have NEVER gotten a response in under 24 hours, usually
    48-72 hours, and often the email folks have no authority to solve your
    problem.



  5. #5
    Melisa Johns
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?

    I like SprintPCS. Everything Phillipe says is true, both the good and bad.

    Think of sprintPCS as WorldCom gone modern. Possibly not as bad, and
    possibly worse. Lots of people with too much to do, under-trained,
    under-paid running a state-of-the-art system that is understood by the
    sub-contractors that built it.

    If you can get past the poor customer service, you'll like it.

    "Phillipe" <[email protected]> wrote in message
    news[email protected]
    > Sprint does have many pluses.
    >
    > * Their Nationwide Long Distance plans cost less than that of other






  6. #6
    Isaiah Beard
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?




    FWIW: I've been a customer since late '97. The only real issue I had
    was the launch of Vision, which wasn't coordinated very well, and the
    plans offered were unrealistic. I'm still not 100% happy that they
    don't like the use of laptops on Vision phones, but it hasn't caused me
    any problems.

    Otherwise, no issues here, and service has been good. I don't plan on
    going anywhere.


    Globaldisc wrote:


    > Probably a stupid question on my part. I fulfilled my 1 yr. contract & am now
    > on a monthly contract w/no obligation w/Sprint. I can leave penalty free at
    > any time. Wish I could get a Nextel free incoming plan without a 2 year
    > contract (eternity in this industry & it's evolution), have been considering
    > moving over to Tmobile. But all and all....I can see little reason still at
    > this point in jumping ship. Prior to Sprint I had a very bumpy relationship
    > with AT&T.
    >
    > I had three considerable gripes w/Sprint under my contract and they perked me
    > $50 credit each time. When my A460 phone died (twice), I had a new one
    > delivered the next day at no cost. I spent 20 minutes on the phone on hold for
    > 80% of the time with Executive Services about a month ago.....stating I needed
    > a new phone and aggrivated I was calling Sprint on my dime and on hold for 20
    > minutes long distance. They credited me 50% of my monthly plan for a month
    > ($37.50) as an apology-compensation for my phone bill accrued on hold.
    >
    > Real world...no cellular provider is perfect.....and all in all....I got
    > nothing really to complain about w/Sprint. Sprint's been more than fair
    > w/me....and I am not sure another cellular vendor would have been as
    > accomodating to me....actions speak louder than words and Sprint's demonstrated
    > plenty of proactive action with me....
    >
    > Andrew





  7. #7
    Phillipe
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?

    In article <[email protected]>,
    "Melisa Johns" <[email protected]> wrote:

    > I like SprintPCS. Everything Phillipe says is true, both the good and bad.


    Thank you.
    That was a fun exercise for me. There IS a lot good with Sprint

    >
    > Think of sprintPCS as WorldCom gone modern. Possibly not as bad, and
    > possibly worse. Lots of people with too much to do, under-trained,
    > under-paid running a state-of-the-art system that is understood by the
    > sub-contractors that built it.
    >
    > If you can get past the poor customer service, you'll like it.


    Thats the deal killer in a lot of cases.

    And I think that's all due to the time limits they put on the CSRs.
    They don't have the time or authority to solve problems, apparently
    they're discouraged from escalating, but seriously encouraged to get
    more Advantage Agreements. If Sprint ever let CSRs do their job, Sprint
    could be world-clas, and it might not cost more, as users would
    have their problems solved with one call.



  8. #8
    Nomen Nescio
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?


    Sprint? I like the network (it's great in every major metro area I have been to), the calling
    plans are good, the phones are great, and the data network is sweet when it is not "busy or
    unavailable".

    I immensly dislike the Sprint people I have to talk to on the phone or in person. They are not
    competent by any defintion of the word.

    So, I pick a phone I will want for several years. I sign a two year contract. I pay my bill in
    full over a week before it is due, and I don't have to deal with the psuedo-humans called "CSR
    reps" very often.

    When I do have to deal with the reps, I crack open a beer, sit in front of the TV, pop in a good,
    relaxing movie, and prepare myself to have to make about 10 calls to get the problem resolved. I
    try to make it into a little vacation for myself and consider it humor or parody ... much like a
    Dave Barry column. Make it entertaining for yourself.

    Then, if you get the problem resolved, chances are you won't have to talk to them again for another
    year.

    So, yes, I like Sprint. The network. I like it very much.




  9. #9
    Steven J Sobol
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?

    Globaldisc <[email protected]> wrote:
    > Real world...no cellular provider is perfect.....and all in all....I got
    > nothing really to complain about w/Sprint. Sprint's been more than fair
    > w/me....and I am not sure another cellular vendor would have been as
    > accomodating to me....actions speak louder than words and Sprint's
    > demonstrated
    > plenty of proactive action with me....


    They've been good to us too. I don't use the Sprint phone regularly, but
    the wife loves it.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  10. #10
    DItalianSalami
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?


    I've been a loyal Sprint User for 5 years. They've been good to me the
    whole time. Mistakes have been made once in a while, usually when I
    moved, but they were quick to fix it either by their online contact
    system or by a phone call. If you can wait for them to fix something on
    your bill just send them a contact by email and they'll fix your problem
    without you waiting on the phone.

    --
    -DItalianSalami
    -Remove Spamsux from Email to Respond




  11. #11
    Eric
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?

    I actually like Sprint. They have good service in my area...
    surprisingly they also have decent service inside buildings here as
    well. They recently offered me 8pm night and weekend start time, for
    which I am very appreciative.

    I suppose I am one of the lucky ones who have never really had an
    ongoing *bad* customer service experience... but I have had heard of
    them happening. I am not going to sit here and say that Sprint is
    perfect... because they are obviously not... but from my perspective,
    they suit me just fine.

    Eric




  12. #12
    Eric
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?

    <<That was a fun exercise for me. There IS a lot good with Sprint >>

    Wow! That is one of the first positive things I have seen you say about
    Sprint on here. :-) I, too, did enjoy your list of positives and
    negatives.... and many of them were right on target.

    I think you get a bad rap in here from some because you don't mention
    the positives Sprint offers very much. Granted, the beefs you do have
    with Sprint are pretty major and worthy of attention, it is also worth
    it to mention positive things every once in a while. If all you post is
    negative, you would be seen as a troll who just comes in to start
    arguements and no one will take anything you say seriously. I think you
    are a good guy upon reading more and more of your posts, and I do
    apologize if I was less than pleasant to you in previous postings.

    Eric




  13. #13
    Dan W.
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?

    You may or may not have better luck with another provider. My advice
    though is if Sprint has coverage where you need it and they offer you a
    service at a price you think is fair, stay with them. Switching is only
    likely to open up new problems and get you loocked into a contract with
    someone you have no experience with.

    I had sprint for 3 years, switched to AT&T TDMA, and while i had
    different problems, i still had problems, now i'm contemplating
    switching back to SPCS as soon as number portability comes around.

    Why? Well, i want data services, and i also want coverage where i work
    and play. Something i can't get both of with AT&T without having 2
    lines of service (One for TDMA and one for GSM). I'm going to give GSM
    another shot before i cancel though and see how it works out.

    --
    Dan W.
    North Texas
    hominid7 "AT" hotmail "DOT" com
    Provider: ATTWS-TDMA



    [email protected] (Globaldisc) wrote in article
    <[email protected]>:
    > Probably a stupid question on my part. I fulfilled my 1 yr. contract & am now
    > on a monthly contract w/no obligation w/Sprint. I can leave penalty free at
    > any time. Wish I could get a Nextel free incoming plan without a 2 year
    > contract (eternity in this industry & it's evolution), have been considering
    > moving over to Tmobile. But all and all....I can see little reason still at
    > this point in jumping ship. Prior to Sprint I had a very bumpy relationship
    > with AT&T.
    >
    > I had three considerable gripes w/Sprint under my contract and they perked me
    > $50 credit each time. When my A460 phone died (twice), I had a new one
    > delivered the next day at no cost. I spent 20 minutes on the phone on hold for
    > 80% of the time with Executive Services about a month ago.....stating I needed
    > a new phone and aggrivated I was calling Sprint on my dime and on hold for 20
    > minutes long distance. They credited me 50% of my monthly plan for a month
    > ($37.50) as an apology-compensation for my phone bill accrued on hold.
    >
    > Real world...no cellular provider is perfect.....and all in all....I got
    > nothing really to complain about w/Sprint. Sprint's been more than fair
    > w/me....and I am not sure another cellular vendor would have been as
    > accomodating to me....actions speak louder than words and Sprint's demonstrated
    > plenty of proactive action with me....
    >
    > Andrew


    [posted via phonescoop.com - free web access to the alt.cellular groups]



  14. #14
    p lane
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?

    How right you both are.

    [email protected] (Dan W.) wrote in article
    <[email protected]>:
    > You may or may not have better luck with another provider. My advice
    > though is if Sprint has coverage where you need it and they offer you a
    > service at a price you think is fair, stay with them. Switching is only
    > likely to open up new problems and get you loocked into a contract with
    > someone you have no experience with.
    >
    > I had sprint for 3 years, switched to AT&T TDMA, and while i had
    > different problems, i still had problems, now i'm contemplating
    > switching back to SPCS as soon as number portability comes around.
    >
    > Why? Well, i want data services, and i also want coverage where i work
    > and play. Something i can't get both of with AT&T without having 2
    > lines of service (One for TDMA and one for GSM). I'm going to give GSM
    > another shot before i cancel though and see how it works out.
    >
    > --
    > Dan W.
    > North Texas
    > hominid7 "AT" hotmail "DOT" com
    > Provider: ATTWS-TDMA
    >
    >
    >
    > [email protected] (Globaldisc) wrote in article
    > <[email protected]>:
    > > Probably a stupid question on my part. I fulfilled my 1 yr. contract & am now
    > > on a monthly contract w/no obligation w/Sprint. I can leave penalty free at
    > > any time. Wish I could get a Nextel free incoming plan without a 2 year
    > > contract (eternity in this industry & it's evolution), have been considering
    > > moving over to Tmobile. But all and all....I can see little reason still at
    > > this point in jumping ship. Prior to Sprint I had a very bumpy relationship
    > > with AT&T.
    > >
    > > I had three considerable gripes w/Sprint under my contract and they perked me
    > > $50 credit each time. When my A460 phone died (twice), I had a new one
    > > delivered the next day at no cost. I spent 20 minutes on the phone on hold for
    > > 80% of the time with Executive Services about a month ago.....stating I needed
    > > a new phone and aggrivated I was calling Sprint on my dime and on hold for 20
    > > minutes long distance. They credited me 50% of my monthly plan for a month
    > > ($37.50) as an apology-compensation for my phone bill accrued on hold.
    > >
    > > Real world...no cellular provider is perfect.....and all in all....I got
    > > nothing really to complain about w/Sprint. Sprint's been more than fair
    > > w/me....and I am not sure another cellular vendor would have been as
    > > accomodating to me....actions speak louder than words and Sprint's demonstrated
    > > plenty of proactive action with me....
    > >
    > > Andrew

    >
    > [posted via phonescoop.com - free web access to the alt.cellular groups]


    [posted via phonescoop.com - free web access to the alt.cellular groups]



  15. #15
    Brian Bettenhausen
    Guest

    Re: Anyone Actually "Like" Sprint Around Here?

    Andrew,

    I had SprintPCS for less than a year, figured how to get out of the
    contract.

    When I first had a Samsung A400 it was junk, the home charger kept
    shorting the phone out, Finally retention sent me another phone because
    the sprint store that's 45 miles from my home kept giving me run around.
    I went there every day for 2 weeks, wasted a lot of gas, etc. When the
    Sanyo 4900 came out, I purchased it at Radio Shack with a 200 rebate for
    MSN. (I use MSN anyways, figured what the hell!) And LOVED IT... in
    places where my A400 sucked and dropped calls I started getting coverage
    back. I became a fairly happy camper with Sprint. Mind you at this time
    I *ALSO* had t-mobile, and ONLY got sprint to use for unlimited nights &
    weekends (T-Mobile didn't offer this on any plan without paying an extra
    $20 a month, So for an extra 30 I got an extra 300 minutes and unlimited
    night and weekends) but the customer service due to some billing errors
    I was getting due to haveing 3 handsets, and a recycled phone number
    that was getting harrassed all the time and changed that number to a new
    one made it absolutely horrid. I eventully ended up getting out of my
    contract early by a post that was left here about switching to the $5.00
    a month suspension plan and then canceling. Yes I liked some of the
    handsets, However I prefer the GSM technology only because of the sim
    card carrying my phone book. I have over 200 phone numbers I have to
    keep in my phone, And GSM lets me take them from phone to phone. Now
    before you slam me on this one. I should point out that one of my first
    jobs when I was 15 was at a wireless store (then a pager store) My pager
    had a different pager case on it every single day depending on outfit. I
    changed the case every morning. When I got a Nokia 5185 (with PrimeCo) I
    did the same thing with the faceplates every day. And have continued to
    do it with my various phones... Currently use a 6610 with T-Mobile, also
    have an Sony Ericsson T300, Moto T722, Vertu in Stainless Steel
    (www.vertu.com) Nokia 8290 (The phone that made me switch to T-Mobile)
    Nokia 7210, Nokia 3650, Nokia 3595, Nokia 3390, Samsung R225M, and
    getting a V205 shortly. So basiclly depending on outfit depends on the
    phone, ANd where I'm going. I use one phone for diner, another for the
    dance clubs, one for work, another for business trips, another for
    business diners... hey give me a break, I'm a gay man with a flare for
    accessorizing.

    I will point out based on both carriers I've been with, and feedback of
    the cingular store I work at. If it says Samsung on it, avoid it. My
    lover works for Best Buy and says the same thing about the Samsung DVD
    players come back the most for repairs. As do the flat screen monitors.

    So basiclly for me, Sprint is a OK carrier, I would give them 6 out of
    10, only losing 1 point for not making it easy to switch hard ware the
    way GSM does, The rest based on customer service.

    Of the carriers I've heard about, I hear the most complaints in the
    Chicago market about Nextel's rates, and AT&T's GSM network being junk.
    The people I do hear complain about Sprint have a Samsung Phone, when I
    sugest a Sanyo, since the 4900's are almost free anymore, when they
    switch to that, they stop griping.

    [email protected] (Globaldisc) wrote in article
    <[email protected]>:
    > Probably a stupid question on my part. I fulfilled my 1 yr. contract & am now
    > on a monthly contract w/no obligation w/Sprint. I can leave penalty free at
    > any time. Wish I could get a Nextel free incoming plan without a 2 year
    > contract (eternity in this industry & it's evolution), have been considering
    > moving over to Tmobile. But all and all....I can see little reason still at
    > this point in jumping ship. Prior to Sprint I had a very bumpy relationship
    > with AT&T.
    >
    > I had three considerable gripes w/Sprint under my contract and they perked me
    > $50 credit each time. When my A460 phone died (twice), I had a new one
    > delivered the next day at no cost. I spent 20 minutes on the phone on hold for
    > 80% of the time with Executive Services about a month ago.....stating I needed
    > a new phone and aggrivated I was calling Sprint on my dime and on hold for 20
    > minutes long distance. They credited me 50% of my monthly plan for a month
    > ($37.50) as an apology-compensation for my phone bill accrued on hold.
    >
    > Real world...no cellular provider is perfect.....and all in all....I got
    > nothing really to complain about w/Sprint. Sprint's been more than fair
    > w/me....and I am not sure another cellular vendor would have been as
    > accomodating to me....actions speak louder than words and Sprint's demonstrated
    > plenty of proactive action with me....
    >
    > Andrew


    [posted via phonescoop.com - free web access to the alt.cellular groups]



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