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  1. #1
    Phillipe
    Guest
    In article <[email protected]>,
    "Phil, Squid-in-Training" <[email protected]> wrote:

    >
    >
    > "Larry Thomas" <[email protected]> wrote in message
    > news:[email protected]
    > > As an OTA update only. The stores should have it soon.

    >
    > How do you update the PRL over the phone? Do you say "PRL update" to
    > Claire?
    >
    > --
    > Phil, Squid-in-Training


    Rather than curse the darkness, I decided to light a candle, and try to
    get the answer to post here.

    I called Sprint.

    * Claire doesn't know about "PRL Update"

    * 7 minutes on hold

    * I ask "how would I get the PRL update?"

    * CSR says "PRL?" and puts me hold while she asks what PRL is.

    * She comes back and says "Hold while we download it to your phone."

    * 3 minutes later she says, "Wait I need to check. You'll be getting
    10018"

    * I say "I already have 10019, I was calling for 10020"

    * She says "Let me get you a tech"

    * 1 Minute later a tech says "10020 has not been released yet, probably
    late in September"

    * I say "How do I get it, will I be notified?"

    * He says "Don't worry about it, getting a PRL update will make no
    difference at all to your phone if you didnt get 10020 for 18 months"

    * I say "I don't appreciate being lied to, good day", and hang up.


    A lot of good things about Sprint. Customer Support is not one of them.



    See More: PRL 10020 is not available ?




  2. #2
    Eric
    Guest

    Re: PRL 10020 is not available ?

    <<* 7 minutes on hold
    * I ask "how would I get the PRL update?"
    * CSR says "PRL?" and puts me hold while she asks what PRL is.
    * She comes back and says "Hold while we download it to your phone."
    * 3 minutes later she says, "Wait I need to check. You'll be getting =A0
    =A0 10018"
    * I say "I already have 10019, I was calling for 10020"
    * She says "Let me get you a tech"
    * 1 Minute later a tech says "10020 has not been released yet, probably
    late in September"
    * I say "How do I get it, will I be notified?"
    * He says "Don't worry about it, getting a PRL update will make no
    difference at all to your phone if you didnt get 10020 for 18 months"
    * I say "I don't appreciate being lied to, good day", and hang up. >>

    Wow, Phillipe. I am sorry and I don't mean for this to sound
    condesending, but you must just have the worst luck in the world
    concerning Sprint PCS. That is just crazy.

    I called just now for the PRL update ... about a minute and a half on
    hold, the rep flagged my account and I called *2 back and it was
    automatically downloaded to my phone.

    I would try calling back and asking for it again. Maybe some shifts
    weren't notified of it yet since it is brand new -- but that wouldn't
    explain why she offered you an outdated 10018. It is just crazy the
    large range of quality difference between CSRs.

    Good luck,
    Eric




  3. #3
    Lawrence Glasser
    Guest

    Re: PRL 10020 is not available ?

    Eric wrote:
    >
    > <snip>
    >
    > "... It is just crazy the large range of quality difference between CSRs."


    And customers!

    Larry



  4. #4
    Phillipe
    Guest

    Re: PRL 10020 is not available ?

    In article <[email protected]>,
    [email protected] (Eric) wrote:

    > <<* 7 minutes on hold
    > * I ask "how would I get the PRL update?"
    > * CSR says "PRL?" and puts me hold while she asks what PRL is.
    > * She comes back and says "Hold while we download it to your phone."
    > * 3 minutes later she says, "Wait I need to check. You'll be getting *
    > * 10018"
    > * I say "I already have 10019, I was calling for 10020"
    > * She says "Let me get you a tech"
    > * 1 Minute later a tech says "10020 has not been released yet, probably
    > late in September"
    > * I say "How do I get it, will I be notified?"
    > * He says "Don't worry about it, getting a PRL update will make no
    > difference at all to your phone if you didnt get 10020 for 18 months"
    > * I say "I don't appreciate being lied to, good day", and hang up. >>
    >
    > Wow, Phillipe. I am sorry and I don't mean for this to sound
    > condesending, but you must just have the worst luck in the world
    > concerning Sprint PCS. That is just crazy.
    >
    > I called just now for the PRL update ... about a minute and a half on
    > hold, the rep flagged my account and I called *2 back and it was
    > automatically downloaded to my phone.
    >
    > I would try calling back and asking for it again. Maybe some shifts
    > weren't notified of it yet since it is brand new -- but that wouldn't
    > explain why she offered you an outdated 10018. It is just crazy the
    > large range of quality difference between CSRs.


    Nope. Fool me once, shame on you. Fool me twice shame on me.



  5. #5
    Bob Smith
    Guest

    Re: PRL 10020 is not available ?

    I have an extremely hard time believe this diatribe, consider that I said
    "PRL Update" and went to a live CS immediately, had all my phones flagged,
    and which are updated already.

    Bob

    "Phillipe" <[email protected]> wrote in message
    news[email protected]
    > In article <[email protected]>,
    > "Phil, Squid-in-Training" <[email protected]> wrote:
    >
    > >
    > >
    > > "Larry Thomas" <[email protected]> wrote in message
    > > news:[email protected]
    > > > As an OTA update only. The stores should have it soon.

    > >
    > > How do you update the PRL over the phone? Do you say "PRL update" to
    > > Claire?
    > >
    > > --
    > > Phil, Squid-in-Training

    >
    > Rather than curse the darkness, I decided to light a candle, and try to
    > get the answer to post here.
    >
    > I called Sprint.
    >
    > * Claire doesn't know about "PRL Update"
    >
    > * 7 minutes on hold
    >
    > * I ask "how would I get the PRL update?"
    >
    > * CSR says "PRL?" and puts me hold while she asks what PRL is.
    >
    > * She comes back and says "Hold while we download it to your phone."
    >
    > * 3 minutes later she says, "Wait I need to check. You'll be getting
    > 10018"
    >
    > * I say "I already have 10019, I was calling for 10020"
    >
    > * She says "Let me get you a tech"
    >
    > * 1 Minute later a tech says "10020 has not been released yet, probably
    > late in September"
    >
    > * I say "How do I get it, will I be notified?"
    >
    > * He says "Don't worry about it, getting a PRL update will make no
    > difference at all to your phone if you didnt get 10020 for 18 months"
    >
    > * I say "I don't appreciate being lied to, good day", and hang up.
    >
    >
    > A lot of good things about Sprint. Customer Support is not one of them.






  6. #6
    Michael Arends
    Guest

    Re: PRL 10020 is not available ?

    Phillipe wrote:
    >
    > In article <[email protected]>,
    > "Phil, Squid-in-Training" <[email protected]> wrote:
    >
    > >
    > >
    > > "Larry Thomas" <[email protected]> wrote in message
    > > news:[email protected]
    > > > As an OTA update only. The stores should have it soon.

    > >
    > > How do you update the PRL over the phone? Do you say "PRL update" to
    > > Claire?
    > >
    > > --
    > > Phil, Squid-in-Training

    >
    > Rather than curse the darkness, I decided to light a candle, and try to
    > get the answer to post here.
    >
    > I called Sprint.
    >
    > * Claire doesn't know about "PRL Update"
    >
    > * 7 minutes on hold
    >
    > * I ask "how would I get the PRL update?"
    >
    > * CSR says "PRL?" and puts me hold while she asks what PRL is.
    >
    > * She comes back and says "Hold while we download it to your phone."
    >
    > * 3 minutes later she says, "Wait I need to check. You'll be getting
    > 10018"
    >
    > * I say "I already have 10019, I was calling for 10020"
    >
    > * She says "Let me get you a tech"
    >
    > * 1 Minute later a tech says "10020 has not been released yet, probably
    > late in September"
    >
    > * I say "How do I get it, will I be notified?"
    >
    > * He says "Don't worry about it, getting a PRL update will make no
    > difference at all to your phone if you didnt get 10020 for 18 months"
    >
    > * I say "I don't appreciate being lied to, good day", and hang up.
    >
    > A lot of good things about Sprint. Customer Support is not one of them.


    Thats funny, they've always been polite and respecful to me, and when
    they
    don't know about a PRL update and I do, they check, and then go ahead
    and
    flag my phone anyway. They have never been rude or obnoxious to me in
    anyway. It must be the caller.



  7. #7
    Larry Thomas
    Guest

    Re: PRL 10020 is not available ?


    Phillipe <[email protected]> wrote in article <pfilm->
    > Rather than curse the darkness, I decided to light a candle, and try to
    > get the answer to post here.
    >
    > I called Sprint.
    >
    > * Claire doesn't know about "PRL Update"
    >
    > * 7 minutes on hold
    >
    > * I ask "how would I get the PRL update?"
    >
    > * CSR says "PRL?" and puts me hold while she asks what PRL is.
    >
    > * She comes back and says "Hold while we download it to your phone."
    >
    > * 3 minutes later she says, "Wait I need to check. You'll be getting
    > 10018"
    >
    > * I say "I already have 10019, I was calling for 10020"
    >
    > * She says "Let me get you a tech"
    >
    > * 1 Minute later a tech says "10020 has not been released yet, probably
    > late in September"
    >
    > * I say "How do I get it, will I be notified?"
    >
    > * He says "Don't worry about it, getting a PRL update will make no
    > difference at all to your phone if you didnt get 10020 for 18 months"
    >
    > * I say "I don't appreciate being lied to, good day", and hang up.
    >
    >
    > A lot of good things about Sprint. Customer Support is not one of them.



    One thing to remember is never confuse them by asking for a certain PRL
    version. They often have outdated info on their systems. Just say you
    want your phone flagged for the latest PRL. If they ask what version you
    have just lie and say 10014 or something.

    I called last night, waited about 5 minutes on hold, and then got a rep
    who flagged my account with no questions asked.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  8. #8
    Larry Thomas
    Guest

    Re: PRL 10020 is not available ?


    Phillipe <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > [email protected] (Eric) wrote:
    >
    > > <<* 7 minutes on hold
    > > * I ask "how would I get the PRL update?"
    > > * CSR says "PRL?" and puts me hold while she asks what PRL is.
    > > * She comes back and says "Hold while we download it to your phone."
    > > * 3 minutes later she says, "Wait I need to check. You'll be getting *
    > > * 10018"
    > > * I say "I already have 10019, I was calling for 10020"
    > > * She says "Let me get you a tech"
    > > * 1 Minute later a tech says "10020 has not been released yet, probably
    > > late in September"
    > > * I say "How do I get it, will I be notified?"
    > > * He says "Don't worry about it, getting a PRL update will make no
    > > difference at all to your phone if you didnt get 10020 for 18 months"
    > > * I say "I don't appreciate being lied to, good day", and hang up. >>
    > >
    > > Wow, Phillipe. I am sorry and I don't mean for this to sound
    > > condesending, but you must just have the worst luck in the world
    > > concerning Sprint PCS. That is just crazy.
    > >
    > > I called just now for the PRL update ... about a minute and a half on
    > > hold, the rep flagged my account and I called *2 back and it was
    > > automatically downloaded to my phone.
    > >
    > > I would try calling back and asking for it again. Maybe some shifts
    > > weren't notified of it yet since it is brand new -- but that wouldn't
    > > explain why she offered you an outdated 10018. It is just crazy the
    > > large range of quality difference between CSRs.

    >
    > Nope. Fool me once, shame on you. Fool me twice shame on me.


    If you know exactly what to say to them you won't have problems getting
    what you want. It does take experience sometimes.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  9. #9
    Dan W.
    Guest

    Re: PRL 10020 is not available ?

    I called from my PCS phone and they flagged me for a PRL and when i
    called back it uploaded 10020 to my phone.

    Strangley though the guy asked me, "Did you press *2 and say PRL to
    Claire?" I said "Yes".....

    --
    Dan W.
    North Texas
    hominid7 "AT" hotmail "DOT" com
    Provider: ATTWS-TDMA





    [posted via phonescoop.com - free web access to the alt.cellular groups]



  10. #10
    Dan W.
    Guest

    Re: PRL 10020 is not available ?

    Bob, i had the same experience as you..... I was shocked at how quickly
    they came on-line live, hold time of about 10 seconds.

    --
    Dan W.
    North Texas
    hominid7 "AT" hotmail "DOT" com
    Provider: ATTWS-TDMA



    "Bob Smith" <[email protected]> wrote in article
    <[email protected]>:
    > I have an extremely hard time believe this diatribe, consider that I said
    > "PRL Update" and went to a live CS immediately, had all my phones flagged,
    > and which are updated already.
    >
    > Bob
    >



    [posted via phonescoop.com - free web access to the alt.cellular groups]



  11. #11
    David G. Imber
    Guest

    Re: PRL 10020 is not available ?

    On Fri, 22 Aug 2003 17:56:23 GMT, Michael Arends <[email protected]>
    wrote:


    >
    >Thats funny, they've always been polite and respecful to me, and when
    >they don't know about a PRL update and I do, they check, and then go ahead
    >and flag my phone anyway. They have never been rude or obnoxious to me in
    >anyway. It must be the caller.


    Bingo. Over the years I've had a few CSR's who were unsure about
    the PRL issue, and so I politely asked them to flag me, which they politely
    did, and I got my update.

    If one already knows the correct answer, and that the respondent is
    uncertain of him/herself, and then one pushes the issue to the point
    they're flustered and perhaps embarrassed, then who's the rude one?






  12. #12
    Larry Thomas
    Guest

    Re: PRL 10020 is not available ?

    X-PhoneScoop-Post-ID: 37807
    X-Complaints-To: [email protected]
    Lines: 31
    Xref: news.newshosting.com alt.cellular.sprintpcs:106757

    One thing I noticed after I called for the update is that I had to
    manually reboot the power on my A500 before it would show the 10020.
    With previous phones I didn't have to do this.

    --
    -Larry
    Sprint user since 1997



    [email protected] (Dan W.) wrote in article
    <[email protected]>:
    > I called from my PCS phone and they flagged me for a PRL and when i
    > called back it uploaded 10020 to my phone.
    >
    > Strangley though the guy asked me, "Did you press *2 and say PRL to
    > Claire?" I said "Yes".....
    >
    > --
    > Dan W.
    > North Texas
    > hominid7 "AT" hotmail "DOT" com
    > Provider: ATTWS-TDMA
    >
    >
    >
    >
    >
    > [posted via phonescoop.com - free web access to the alt.cellular groups]


    [posted via phonescoop.com - free web access to the alt.cellular groups]



  13. #13
    Isaiah Beard
    Guest

    Re: PRL 10020 is not available ?

    Phillipe wrote:

    > In article <[email protected]>,
    > [email protected] (Eric) wrote:


    > Nope. Fool me once, shame on you. Fool me twice shame on me.


    Phillipe:

    The August 31 deadline on that court injunction which requires Sprint to
    let you vacate your contract expires (IIRC) August 31. Perhaps you may
    want to take advantage of it.






  14. #14
    Phillipe
    Guest

    Re: PRL 10020 is not available ?

    In article <[email protected]>,
    Isaiah Beard <[email protected]> wrote:

    > The August 31 deadline on that court injunction which requires Sprint to
    > let you vacate your contract expires (IIRC) August 31. Perhaps you may
    > want to take advantage of it.


    Good advice for lots of people.



  15. #15
    Dan W.
    Guest

    Re: PRL 10020 is not available ?

    I had to do that too...

    --
    Dan W.
    North Texas
    hominid7 "AT" hotmail "DOT" com
    Provider: ATTWS-TDMA/GSM & SPCS



    [email protected] (Larry Thomas) wrote in article
    <[email protected]>:
    > One thing I noticed after I called for the update is that I had to
    > manually reboot the power on my A500 before it would show the 10020.
    > With previous phones I didn't have to do this.
    >
    > --
    > -Larry
    > Sprint user since 1997
    >
    >
    >
    > [email protected] (Dan W.) wrote in article
    > <[email protected]>:
    > > I called from my PCS phone and they flagged me for a PRL and when i
    > > called back it uploaded 10020 to my phone.
    > >
    > > Strangley though the guy asked me, "Did you press *2 and say PRL to
    > > Claire?" I said "Yes".....
    > >
    > > --
    > > Dan W.
    > > North Texas
    > > hominid7 "AT" hotmail "DOT" com
    > > Provider: ATTWS-TDMA
    > >
    > >
    > >
    > >
    > >
    > > [posted via phonescoop.com - free web access to the alt.cellular groups]

    >
    > [posted via phonescoop.com - free web access to the alt.cellular groups]


    [posted via phonescoop.com - free web access to the alt.cellular groups]



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