Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

Steven J Sobol <[email protected]> wrote in article
<[email protected]>:
>> Proper training would be sufficient.
>

DING DING DING!!!!!!!

We have a winner!

Luckily, all the tools we need to be trained are easily accessable, but
unfortunately, we're rarely given the time to use them.

Can't do it at home because ita all though the intranet, and ERAS / RAS
access isn't easy to obtain.

If the company were to allow some people a few hour a week (4 hours?) to
do some training online, a lot more could get done.

[posted via phonescoop.com - free web access to the alt.cellular groups]

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› See More: Not a SPRINT customer but getting screwed by Sprint (POOR CUSTOMER SERVICE)

"SprintPCS Tech" <[email protected]> wrote in message
news:[email protected]...
>
>
> Steven J Sobol <[email protected]> wrote in article
> <[email protected]>:
> >> Proper training would be sufficient.
> >
>
> DING DING DING!!!!!!!
>
> We have a winner!
>
> Luckily, all the tools we need to be trained are easily accessable, but
> unfortunately, we're rarely given the time to use them.
>
> Can't do it at home because ita all though the intranet, and ERAS / RAS
> access isn't easy to obtain.
>
> If the company were to allow some people a few hour a week (4 hours?) to
> do some training online, a lot more could get done.

A former SPCS CS rep, pcsgirl (?) said the same thing several years ago here
....

Bob

"Bob Smith" <[email protected]> wrote in article
<[email protected]>:
> A former SPCS CS rep, pcsgirl (?) said the same thing several years ago here
> ....
>

I think I know who that is, and she and I used to talk about it all the
time.

They are sure to train us, leave the store for a day when a new sales
system comes out (useless to me). Had a seminar on workplace
violence...

[posted via phonescoop.com - free web access to the alt.cellular groups]

They said it was fradualnt.. But I did my job there, I always went out
of my way to help a customer. I didnt give a **** about AHT. I refered
about 90% of the people I had, But I refered them to my parents consumer
account since employee's were only allowed 1 per month. So thats what I
meant me be fired because of Fraudulant acts. I never stole anything.
The other 10% of my referalls were just people I saw wth Sprint phone
and did the referal thing on there phone even know I didnt know them.

[email protected] (TxsgrnTx) wrote in article
<[email protected]>:
>
> >If Sprint were to hire a
> >better class of people (those with college degrees) or Prior experience,
> >then I bet the whole experience would be much better than it is now.
>
> I, as well, as many of the CSRs I worked with have a College Degree, am not
> lazy and am not stupid. Someone who was fired for fraudulant acts should not
> talk about Sprint hiring a better class of people

[posted via phonescoop.com - free web access to the alt.cellular groups]

In article <[email protected]>,
[email protected] (Ryan Woods) wrote:

> They said it was fradualnt.. But I did my job there, I always went out
> of my way to help a customer. I didnt give a **** about AHT. I refered
> about 90% of the people I had, But I refered them to my parents consumer
> account since employee's were only allowed 1 per month. So thats what I
> meant me be fired because of Fraudulant acts. I never stole anything.
> The other 10% of my referalls were just people I saw wth Sprint phone
> and did the referal thing on there phone even know I didnt know them.

Other companies might have called in the law for theft, and have you
doing 5 to 10.

Not really... They were valid referals except for the fact the credit
was going to my parents instead of me. If I had had a consumer account
instead of an employee account, they wouldnt have been able to do squat.
They just terminated me, and reversed all the credit just on a
technicality that it wasnt my parents who refered them. But aside from
that fact it has nothing to do with how well I did my job there. My
customer satisfaction percentage was great, one of the best in the
center. I did my job they way it should be done, and if I couldn't help
a customer I got them to someone who could.
but as as told ya before, having experience is Sprint Customer Care, all
the problems you talk about has nothin really to do with Goals or
Quotas, is mere laziness of the part of the rep. And if Sprint had
scricter hiring policies, things would be a lot different.. Why do you
think Verizon Wireless Customer Service is always ranked #1 in customer
satisfaction? They have scricter hiring policies. They require people
with associate degrees OR prior call center experience, and they also
have a more strict interviewing process. they weed out the bad people
first hand, instead of waiting for them to screw up on the phones.

Phillipe <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (Ryan Woods) wrote:
>
> > They said it was fradualnt.. But I did my job there, I always went out
> > of my way to help a customer. I didnt give a **** about AHT. I refered
> > about 90% of the people I had, But I refered them to my parents consumer
> > account since employee's were only allowed 1 per month. So thats what I
> > meant me be fired because of Fraudulant acts. I never stole anything.
> > The other 10% of my referalls were just people I saw wth Sprint phone
> > and did the referal thing on there phone even know I didnt know them.
>
> Other companies might have called in the law for theft, and have you
> doing 5 to 10.

[posted via phonescoop.com - free web access to the alt.cellular groups]