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  1. #1
    Phillipe
    Guest


    As I've said many times. I have one point of information on what the
    restrictions are for CSRs.
    At http://www.sprintpcs-sucks.org/emplo...yee_email.html
    one former employee says if CSRs average call time is over 5:19 they get
    fired. Others have posted here saying they've heard that also. All I've
    heard from "O" is complaints about the web site where that is posted.
    Certainly it could be exagerated sour grapes, that why I ask him to tell
    us the truth if its wrong. I have no authoritative definitive statement
    to the contrary, so after 3 days now I must believe it.

    FLAME ON

    PUT UP OR SHUT UP
    5:19 is a CSRs limit

    FLAME OFF

    Further it explains all the bad things that happen when when calls *2.

    Lies
    Rushing the call
    Promsing things that are never recorded on account
    Refusing to escalate
    Transfering to unrelated departments
    Transfering to a colleague
    Multiple calls to *2 to resolve a problem
    Hanging up
    Disconnecting
    Good interactions with CSRs when a short sweet question is asked.

    I was always taught to believe the simplest explanation for things.
    The requirement to keep calls short explains things. Sprint employees
    vague denial, denouncing the web site or insulting me does not explain
    bad CSR behavior.



    See More: CSRs have time limits for calls or get fired.




  2. #2
    SprintPCS Tech
    Guest

    Re: CSRs have time limits for calls or get fired.



    Phillipe <[email protected]> wrote in article
    <[email protected]>:
    >
    >
    > As I've said many times. I have one point of information on what the
    > restrictions are for CSRs.
    > At http://www.sprintpcs-sucks.org/emplo...yee_email.html
    > one former employee says if CSRs average call time is over 5:19 they get
    > fired. Others have posted here saying they've heard that also. All I've
    > heard from "O" is complaints about the web site where that is posted.
    > Certainly it could be exagerated sour grapes, that why I ask him to tell
    > us the truth if its wrong. I have no authoritative definitive statement
    > to the contrary, so after 3 days now I must believe it.


    And like I said, you think that what less than 1% of all Sprint PCS
    employees, who are posting on an anti-SprintPCS site is gospel. Now,
    can you prove that they are actual employees posting, and not just
    possed off customers who think they were wronged?

    In the stores, I do not have a time limit to work on phones, if I spend
    45 minutes on a phone, noone thinks any different.

    >Further it explains all the bad things that happen when when calls *2.
    >Lies


    OK, some people will lie to get you off the phone, but then again, I
    think they're in that 1% that are disgruntled and post on your favorite
    of all web sites (hmm, are you getting kickbacks from promoting that
    site so much?). Customer service call centers for ALL companies have
    that, and do not want it, and try to weed out those who do lie. Again,
    you're letting less than 1% speak for the entire country.

    You still haven't shown where the Sprint PCS employees, who post on this
    message board (alt.cellular.sprintPCS) have lied WITHOUT twisting our
    words around, or putting words into our mouths.

    I am so glad I don't deal with people like you every day.

    If you're so unhappy, pay the ETF and leave. Sprint PCS doesn't need
    your sorry-ass motonous whining every minute.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  3. #3
    Phillipe
    Guest

    Re: CSRs have time limits for calls or get fired.

    In article <[email protected]>,
    [email protected] (SprintPCS Tech) wrote:

    > Phillipe <[email protected]> wrote in article
    > <[email protected]>:
    > >
    > >
    > > As I've said many times. I have one point of information on what the
    > > restrictions are for CSRs.
    > > At http://www.sprintpcs-sucks.org/emplo...yee_email.html
    > > one former employee says if CSRs average call time is over 5:19 they get
    > > fired. Others have posted here saying they've heard that also. All I've
    > > heard from "O" is complaints about the web site where that is posted.
    > > Certainly it could be exagerated sour grapes, that why I ask him to tell
    > > us the truth if its wrong. I have no authoritative definitive statement
    > > to the contrary, so after 3 days now I must believe it.


    FLAME ON

    PUT UP OR SHUT UP
    5:19 is a CSRs limit

    FLAME OFF

    Further it explains all the bad things that happen when when calls *2.

    Lies
    Rushing the call
    Promsing things that are never recorded on account
    Refusing to escalate
    Transfering to unrelated departments
    Transfering to a colleague
    Multiple calls to *2 to resolve a problem
    Hanging up
    Disconnecting
    Good interactions with CSRs when a short sweet question is asked.

    I was always taught to believe the simplest explanation for things.
    The requirement to keep calls short explains things. Sprint employees
    vague denial, denouncing the web site or insulting me does not explain
    bad CSR behavior.

    >
    > And like I said, you think that what less than 1% of all Sprint PCS
    > employees, who are posting on an anti-SprintPCS site is gospel. Now,
    > can you prove that they are actual employees posting, and not just
    > possed off customers who think they were wronged?


    For the ninth time, if what was posted there is wrong, prove different.


    >
    > In the stores, I do not have a time limit to work on phones, if I spend
    > 45 minutes on a phone, noone thinks any different.
    >
    > >Further it explains all the bad things that happen when when calls *2.
    > >Lies

    >
    > OK, some people will lie to get you off the phone,



    Thats the complaint ! And the only reason someone has to lie is because
    of the time limit.

    > but then again, I
    > think they're in that 1% that are disgruntled and post on your favorite
    > of all web sites (hmm, are you getting kickbacks from promoting that
    > site so much?). Customer service call centers for ALL companies have
    > that, and do not want it, and try to weed out those who do lie. Again,
    > you're letting less than 1% speak for the entire country.


    BUT APPPARENTLY ITS TRUE since you dont offer evidence to contrary.


    >
    > You still haven't shown where the Sprint PCS employees, who post on this
    > message board (alt.cellular.sprintPCS) have lied WITHOUT twisting our
    > words around, or putting words into our mouths.


    Change the subject.

    >
    > I am so glad I don't deal with people like you every day.
    >
    > If you're so unhappy, pay the ETF and leave. Sprint PCS doesn't need
    > your sorry-ass motonous whining every minute.


    Go ahead insult me. Don't like the message, insult the messenger.
    But the time limit for CSRs remains and explains things.


    >
    > [posted via phonescoop.com - free web access to the alt.cellular groups]




  4. #4
    Eric
    Guest

    Re: CSRs have time limits for calls or get fired.

    <<BUT APPPARENTLY ITS TRUE since you dont offer evidence to contrary. >>

    So what?? If you feel like you've made your point, why keep bringing
    this up every single day multiple times?

    <<Go ahead insult me. Don't like the message, insult the messenger. But
    the time limit for CSRs remains and explains things. >>

    People only insult the messenger because he *inisists* on posting the
    same rants day in and day out. It becomes very tiring. In fact, you've
    said that little "insult the messenger" line about five time now. Like
    I said above, if you think you've made your point, move on. Why keep
    harping on it?




  5. #5
    Bob Smith
    Guest

    Re: CSRs have time limits for calls or get fired.


    "Phillipe" <[email protected]> wrote in message
    news[email protected]
    >
    >
    > As I've said many times. I have one point of information on what the
    > restrictions are for CSRs.
    > At http://www.sprintpcs-sucks.org/emplo...yee_email.html
    > one former employee says if CSRs average call time is over 5:19 they get
    > fired. Others have posted here saying they've heard that also. All I've
    > heard from "O" is complaints about the web site where that is posted.
    > Certainly it could be exagerated sour grapes, that why I ask him to tell
    > us the truth if its wrong. I have no authoritative definitive statement
    > to the contrary, so after 3 days now I must believe it.
    >
    > FLAME ON
    >
    > PUT UP OR SHUT UP
    > 5:19 is a CSRs limit
    >
    > FLAME OFF


    Phillippe, all you have proven so far is that you are nothing but a troll,
    and an very pissant insignificant one at that .. You keep hanging your hat
    on the above URL, and to alleged former SPCS employees quotes, where their
    posts are not dated, nor signed with their names ... That's hardly reputable
    material to reference ...

    You know that SPCS employees can not release internal information, yet you
    keep persisting for the information. Let me ask you something ... what gives
    you the right to know that information in the first place? No reason at all
    ....

    Bob ::Hoping someone replies to this so that Phillippe will see my
    comments.::





  6. #6
    Phillipe
    Guest

    Re: CSRs have time limits for calls or get fired.

    In article <[email protected]>,
    [email protected] (Eric) wrote:

    > <<BUT APPPARENTLY ITS TRUE since you dont offer evidence to contrary. >>
    >
    > So what?? If you feel like you've made your point, why keep bringing
    > this up every single day multiple times?
    >
    > <<Go ahead insult me. Don't like the message, insult the messenger. But
    > the time limit for CSRs remains and explains things. >>
    >
    > People only insult the messenger because he *inisists* on posting the
    > same rants day in and day out. It becomes very tiring. In fact, you've
    > said that little "insult the messenger" line about five time now. Like
    > I said above, if you think you've made your point, move on. Why keep
    > harping on it?


    But it explains EVERYTHING:

    Lies
    Rushing the call
    Promsing things that are never recorded on account
    Refusing to escalate
    Transfering to unrelated departments
    Transfering to a colleague
    Multiple calls to *2 to resolve a problem
    Hanging up
    Disconnecting
    Good interactions with CSRs when a short sweet question is asked.

    I was always taught to believe the simplest explanation for things.
    The requirement to keep calls short explains things. Sprint employees
    vague denial, denouncing the web site or insulting me does not explain
    bad CSR behavior.



  7. #7
    Carl.
    Guest

    Re: CSRs have time limits for calls or get fired.

    "Phillipe" <[email protected]> wrote in message
    news[email protected]
    > BUT APPPARENTLY ITS TRUE since you dont offer evidence to contrary.


    The source you cited has no credibility at all, as anyone can post anything
    they want anonymously. As such, the web page is not really even the source.
    The source is a mystery complaint with no name attached.

    Maybe you are right, I have no evidence one way or another, but the burden
    of proof is still on you. You don't win an argument by pointing at any
    shady source you find and saying "prove it isn't true." If you want to make
    an assertion about something, you need to offer evidence rather than
    anonymous blabber. People are not going to arrange a congressional
    investigation to prove that every damned thing everyone says on usenet isn't
    true.


    ---
    Outgoing mail is certified Virus Free.
    Checked by AVG anti-virus system (http://www.grisoft.com).
    Version: 6.0.512 / Virus Database: 309 - Release Date: 8/19/2003





  8. #8
    Carl.
    Guest

    Re: CSRs have time limits for calls or get fired.

    "Phillipe" <[email protected]> wrote in message
    news[email protected]
    > In article <[email protected]>,
    > [email protected] (Eric) wrote:
    >
    > > <<BUT APPPARENTLY ITS TRUE since you dont offer evidence to contrary. >>
    > >
    > > So what?? If you feel like you've made your point, why keep bringing
    > > this up every single day multiple times?
    > >
    > > <<Go ahead insult me. Don't like the message, insult the messenger. But
    > > the time limit for CSRs remains and explains things. >>
    > >
    > > People only insult the messenger because he *inisists* on posting the
    > > same rants day in and day out. It becomes very tiring. In fact, you've
    > > said that little "insult the messenger" line about five time now. Like
    > > I said above, if you think you've made your point, move on. Why keep
    > > harping on it?

    >
    > But it explains EVERYTHING:


    It sure does, but that's not proof that it's true.


    ---
    Outgoing mail is certified Virus Free.
    Checked by AVG anti-virus system (http://www.grisoft.com).
    Version: 6.0.512 / Virus Database: 309 - Release Date: 8/19/2003





  9. #9
    Chris Pisarra
    Guest

    Re: CSRs have time limits for calls or get fired.


    You sure seem hung up on this number.

    It looks like 5:19 is an AVERAGE, not a limit.

    I've called CS many times, and managed to get all my problems
    solved in well under 5 minutes. My guess is that the AVERAGE call is
    only 2 or 3 minutes long, and the rare long one will raise a CSR's
    AVERAGE, but only the very slow or wordy would have any problem keeping
    their AVERAGE ( a word you perhaps don't understand) under 5 minutes.

    There isn't a company in the world running a phone center that
    doesn't keep statistics and have standards and quotas and rules. Why
    does this surprise you so? Why are you so upset with what seems like a
    reasonable AVERAGE?

    Time to get over your obsession and move on.

    Chris





  10. #10
    Chris Pisarra
    Guest

    Re: CSRs have time limits for calls or get fired.


    "Phillipe" >

    I was always taught to believe the simplest explanation for things.


    That would explain why you sound like a believer in the
    Flat Earth Society.

    Life isn't always simple.

    Chris






  11. #11
    Eric
    Guest

    Re: CSRs have time limits for calls or get fired.

    <<But it explains EVERYTHING>>

    It would explain a lot, and you have a valid arguement. But I just
    don't understand your need to harp on it and post about it every day.
    If you believe you are right, then so be it. Do you have to have
    someone say "Yes, you are indeed correct" before you let it go? There
    is strong evidence to support your theory, and pre-Christmas 2002, I
    would have agreed with it. But personally, I have experienced nothing
    to back up your claims.... but others may have, as you may have as well.

    Bottom line is that you believe you are right, and no one can dispute
    your personal customer service experiences. So why continue to force
    the issue?

    Eric




  12. #12
    Bob Smith
    Guest

    Re: CSRs have time limits for calls or get fired.


    "Carl." <[email protected]> wrote in message
    news:[email protected]
    > "Phillipe" <[email protected]> wrote in message


    <snipped>

    > > Add Smith's buddy to my KILL file

    >
    > Yet you still replied to Bob's words. Did you want to see them or not?

    You
    > plonk Howard for bringing them to you, but reply anyway?


    It makes so sense trying to talk to Phillippe, Carl. He's gone off the deep
    end with this misguided obsession of his ... Ya know, I'm just thinking that
    his wife must have the patience of Job, to put up with this kind of
    irrational behavior ...

    Bob





  13. #13
    SprintPCS Tech
    Guest

    Re: CSRs have time limits for calls or get fired.



    Phillipe <[email protected]> wrote in article
    <[email protected]>:
    > > In the stores, I do not have a time limit to work on phones, if I spend
    > > 45 minutes on a phone, noone thinks any different.
    > >
    > > >Further it explains all the bad things that happen when when calls *2.
    > > >Lies

    > >
    > > OK, some people will lie to get you off the phone,

    >
    >
    > Thats the complaint ! And the only reason someone has to lie is because
    > of the time limit.
    >


    How about lying just to get someone with an attitude like yours off the
    phone? Geez, I don't care how much I'd get paid, I wouldn't want to
    listen to the broken record that you are over and over.


    > > but then again, I
    > > think they're in that 1% that are disgruntled and post on your favorite
    > > of all web sites (hmm, are you getting kickbacks from promoting that
    > > site so much?). Customer service call centers for ALL companies have
    > > that, and do not want it, and try to weed out those who do lie. Again,
    > > you're letting less than 1% speak for the entire country.

    >
    > BUT APPPARENTLY ITS TRUE since you dont offer evidence to contrary.
    >


    You're unwilling to offer PROOF of your claim, just a page on a site
    dedicated to trashing Sprint PCS. Like I've said several times before,
    I am sure that if I sent them a letter priaising Sprint in any way, it
    would have a snowball's chance in hell of gettin gposted.
    You're saying that a biased site is proof. Do you take everything PETA
    says as gospel?

    >
    > >
    > > You still haven't shown where the Sprint PCS employees, who post on this
    > > message board (alt.cellular.sprintPCS) have lied WITHOUT twisting our
    > > words around, or putting words into our mouths.

    >
    > Change the subject.
    >


    I'm not changing the subject, it was one of my arguments, and YOU said
    Sprint employees lying to you is 100%. So, I'm asking for proof of
    that. There are some employees here, according to your logic, we all
    lie, and will lie all the time. Where have we on
    alt.cellular.sprintpcs?



    > >
    > > I am so glad I don't deal with people like you every day.
    > >
    > > If you're so unhappy, pay the ETF and leave. Sprint PCS doesn't need
    > > your sorry-ass motonous whining every minute.

    >
    > Go ahead insult me. Don't like the message, insult the messenger.
    > But the time limit for CSRs remains and explains things.
    >
    >

    I'm not shooting the messenger, I'm shooting your poor attitude.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  14. #14
    SprintPCS Tech
    Guest

    Re: CSRs have time limits for calls or get fired.



    Phillipe <[email protected]> wrote in article
    <[email protected]>:
    > I believe I have the right information because it explains the behavior
    > of the CSRs.
    >
    > Lies
    > Rushing the call
    > Promsing things that are never recorded on account
    > Refusing to escalate
    > Transfering to unrelated departments
    > Transfering to a colleague
    > Multiple calls to *2 to resolve a problem
    > Hanging up
    > Disconnecting
    > Good interactions with CSRs when a short sweet question is asked.
    >
    > I was always taught to believe the simplest explanation for things.
    > The requirement to keep calls short explains things. Sprint employees
    > vague denial, denouncing the web site or insulting me does not explain
    > bad CSR behavior.
    >


    Yes, you've said that several times. Obviously you have an issue where
    you're unable to bring up more new content, you just have to keep on
    repeating yourself.

    Sounds more like a broken record.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  15. #15
    SprintPCS Tech
    Guest

    Re: CSRs have time limits for calls or get fired.



    "Chris Pisarra" <[email protected]> wrote in article
    <[email protected]>:
    >
    > You sure seem hung up on this number.
    >
    > It looks like 5:19 is an AVERAGE, not a limit.
    >
    > I've called CS many times, and managed to get all my problems
    > solved in well under 5 minutes. My guess is that the AVERAGE call is
    > only 2 or 3 minutes long, and the rare long one will raise a CSR's
    > AVERAGE, but only the very slow or wordy would have any problem keeping
    > their AVERAGE ( a word you perhaps don't understand) under 5 minutes.
    >
    > There isn't a company in the world running a phone center that
    > doesn't keep statistics and have standards and quotas and rules. Why
    > does this surprise you so? Why are you so upset with what seems like a
    > reasonable AVERAGE?
    >
    > Time to get over your obsession and move on.
    >
    > Chris
    >

    Watch out, he'll twist your words around, add on other people's posts,
    and then claim we're all admitting to somehting that we didn't.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



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