Results 1 to 11 of 11
  1. #1
    Phillipe
    Guest
    In article <[email protected]>,
    [email protected] (SprintPCS Tech) wrote:

    >
    >
    > Phillipe <[email protected]> wrote in article
    > <[email protected]>:
    > > > > 4. Sprint employees (here and in an email from eCare) refer to
    > > > > *2 "Customer Service" as being part of "Sales"
    > > >

    > > SprintPCS Tech
    > > >

    >
    > You love twisting words, don't you?
    >
    > Look at my position. I'm a TSR. I am NOT part of the sales team, yet I
    > am asked to sell when I can.
    >
    > I sell accessories and phone upgrades (going from one model to another).
    >
    > Customer service reps are NOT part of the sales team, but they do try to
    > sell add a line, accessories, higher plans, add ons etc.. This does not
    > make them part of the "sales team".



    I hate to break this to you, but "O" in a posting on July 31, admitting
    to having a sales quota that he now denies CSRs have (gotta love Google)
    said:



    Fire me? They'd have to NOTICE me, first. My Customer Satisfaction
    scoreis top tier, but at the expense of call length and "wrap up" time
    between calls. Plus, I'm not making my quota in that sales initative
    I've previously mentioned. End result, SPCS thinks me mediocre, or
    maybe just good.



    See More: CSRs do have sales quotas !




  2. #2
    SprintPCS Tech
    Guest

    Re: CSRs do have sales quotas !

    > You love twisting words, don't you?
    > >
    > > Look at my position. I'm a TSR. I am NOT part of the sales team, yet I
    > > am asked to sell when I can.
    > >
    > > I sell accessories and phone upgrades (going from one model to another).
    > >
    > > Customer service reps are NOT part of the sales team, but they do try to
    > > sell add a line, accessories, higher plans, add ons etc.. This does not
    > > make them part of the "sales team".

    >
    >
    > I hate to break this to you, but "O" in a posting on July 31, admitting
    > to having a sales quota that he now denies CSRs have (gotta love Google)
    > said:
    >


    Again, you're twisting my words, did I deny the existance of a quota? I
    even said I have a quota at times which I never make, and QUOTAs aren't
    always "get it or don't get paid" - there are many suggested quotas that
    managers like to see their reps maintain.

    You're taking many words and phrases that have many meanings, when one
    meaning is *****ed out, yet you insist on turning it around to mean
    another meaning.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  3. #3
    Eric
    Guest

    Re: CSRs do have sales quotas !

    Phillipe's rambling:
    <snip>

    Who cares???!!! Who cares if their CSRs have time limits on incoming
    customer care calls (unproven) or if they have suggestive sales quotas
    they have to meet (unproven)? What we really want to know is why do you
    have this vendetta against Sprint and their CSRs?

    Again, you think you have proven your point. Why isn't that good enouh
    for you? Why can't you just say "I have gathered enough info on my own
    and I conclude that I am right." You have said many times that you
    have no other alternative than to believe your findings as gospel -- so
    why don't you consider the subject closed? Obviously, no one is going
    to be able to say anything to change your mind. Why must you copy and
    paste all of your posts and harp on such meaningless topics for weeks on
    end?




  4. #4
    Phillipe
    Guest

    Re: CSRs do have sales quotas !

    In article <[email protected]>,
    [email protected] (Eric) wrote:

    > Phillipe's post
    > <snip>
    >
    > Who cares???!!! Who cares if their CSRs have time limits on incoming
    > customer care calls


    BECAUSE

    It explains their bad behavior.



  5. #5
    Phillipe
    Guest

    Re: CSRs do have sales quotas !

    In article <[email protected]>,
    [email protected] (SprintPCS Tech) wrote:

    > > You love twisting words, don't you?
    > > >
    > > > Look at my position. I'm a TSR. I am NOT part of the sales team, yet I
    > > > am asked to sell when I can.
    > > >
    > > > I sell accessories and phone upgrades (going from one model to another).
    > > >
    > > > Customer service reps are NOT part of the sales team, but they do try to
    > > > sell add a line, accessories, higher plans, add ons etc.. This does not
    > > > make them part of the "sales team".

    > >
    > >
    > > I hate to break this to you, but "O" in a posting on July 31, admitting
    > > to having a sales quota that he now denies CSRs have (gotta love Google)
    > > said:
    > >

    >
    > Again, you're twisting my words,


    Not your words, "O"'s words - posted here July 31:

    Fire me? They'd have to NOTICE me, first. My Customer Satisfaction
    scoreis top tier, but at the expense of call length and "wrap up" time
    between calls. Plus, I'm not making my quota in that sales initative
    I've previously mentioned. End result, SPCS thinks me mediocre, or
    maybe just good.



  6. #6
    Cruz Gracia
    Guest

    Re: CSRs do have sales quotas !


    "Phillipe" <[email protected]> wrote in message
    news[email protected]...
    > In article <[email protected]>,
    > [email protected] (Eric) wrote:
    >
    > > Phillipe's post
    > > <snip>
    > >
    > > Who cares???!!! Who cares if their CSRs have time limits on incoming
    > > customer care calls

    >
    > BECAUSE
    >
    > It explains their bad behavior.


    For the love of God, Jesus, and the Virgin Mary.......SHUT UP!

    Call centers do have an average time. I worked in one (tech support) and the
    managers of the CC loved to see an average time of 5 minutes. E-mail me your
    address and I will personally snail-mail you a doggie buscuit for posting
    this fact if you would just shut the hell up.

    Sprint is great, Sprint sucks....who gives a rat's ass?

    Now for the rest of you....
    Shame on you all.....I blame you just as much as I blame Phillpe for letting
    this thread get ridiculously long. If you would all just shut the hell up,
    he would get no encouragement to post on this. It's be different if he would
    have a logical point, but he doesn't so just leave him alone. Eventually he
    will just shut up.....just you guys do the same and kill this thread. Now I
    will go back and do some reading for my tech certs......

    Cruz





  7. #7
    Phillipe
    Guest

    Re: CSRs do have sales quotas !

    In article <[email protected]>,
    "Cruz Gracia" <[email protected]> wrote:

    > Call centers do have an average time. I worked in one (tech support) and the
    > managers of the CC loved to see an average time of 5 minutes.


    Thank you. More prrof of that FACT. But you don't mention the carrots
    and sticks the CC Mangers used to obtain 5 minute times.



  8. #8
    O/Siris
    Guest

    Re: CSRs do have sales quotas !

    Phillipe wrote:
    > In article <[email protected]>,
    > [email protected] (SprintPCS Tech) wrote:
    >
    >> > You love twisting words, don't you?
    >>>>
    >>>> Look at my position. I'm a TSR. I am NOT part of the sales team,
    >>>> yet I am asked to sell when I can.
    >>>>
    >>>> I sell accessories and phone upgrades (going from one model to
    >>>> another).
    >>>>
    >>>> Customer service reps are NOT part of the sales team, but they do
    >>>> try to sell add a line, accessories, higher plans, add ons etc..
    >>>> This does not make them part of the "sales team".
    >>>
    >>>
    >>> I hate to break this to you, but "O" in a posting on July 31,
    >>> admitting to having a sales quota that he now denies CSRs have
    >>> (gotta love Google) said:
    >>>

    >>
    >> Again, you're twisting my words,

    >
    > Not your words, "O"'s words - posted here July 31:
    >
    > Fire me? They'd have to NOTICE me, first. My Customer Satisfaction
    > scoreis top tier, but at the expense of call length and "wrap up" time
    > between calls. Plus, I'm not making my quota in that sales initative
    > I've previously mentioned. End result, SPCS thinks me mediocre, or
    > maybe just good.


    End result, Philly, you're still fabricating and inventing. Yes, those are
    my words. No, I have not denied such goals exist.
    --
    -+-
    RØß
    O/Siris
    I work for Sprint
    I *don't* speak for them





  9. #9
    O/Siris
    Guest

    Re: CSRs do have sales quotas !

    Phillipe wrote:
    > In article <[email protected]>,
    > "Cruz Gracia" <[email protected]> wrote:
    >
    >> Call centers do have an average time. I worked in one (tech support)
    >> and the managers of the CC loved to see an average time of 5 minutes.

    >
    > Thank you. More prrof of that FACT. But you don't mention the carrots
    > and sticks the CC Mangers used to obtain 5 minute times.


    And more proof that facts don't necessarily mean truth.

    --
    -+-
    RØß
    O/Siris
    I work for Sprint
    I *don't* speak for them





  10. #10
    Eric
    Guest

    Re: CSRs do have sales quotas !


    <<Thank you. More prrof of that FACT.>>

    Cruz only said that they like to see an "average" time of five minutes.
    He didn't say that it was "five minutes or you're fired".




  11. #11
    Ronkh
    Guest

    Re: CSRs do have sales quotas !


    Phillipe wrote:
    >
    > BECAUSE
    >
    > It explains their bad behavior. [/B]



    So what explains your bad behavior?

    You have been a total PIA since you started coming here, and the fact
    taht you won't log on tells us you don't want anyone to know who you
    are.

    Suggestion...... Change your name to TROLL

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




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