For O/Siris - JD Powers explanation

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
newsL36b.365646$Ho3.54454@sccrnsc03...
> Justin Green wrote:
>
> >> You're the one lying, Justin. That's no stretch. That's exactly
> >> what you did. What SPRINT did doesn't make you not a liar.
> >
> > Again, how am I lying? Sprint signed me up for a contract to which I
> > NEVER agreed. Is that *clear* enough for you? You are digging
> > yourself into a large hole at this point, just stretching and
> > searching for some "gotcha". But you can't find one because my story
> > hasn't changed. The facts are the facts. I have not lied and any
> > accusations to the contrary are pathetic attempts on your part to
> > avoid the problems Sprint has.
>
> Changing the subject, then pretending that was the subject to begin with?
> Still lying, Justin. We were discussing the posting of alleged Executive
> Services numbers. Not your case.

<laughing my ass off>Hypocrite. Changing the subject is NOT lying. If it
is, you are the biggest LIAR here. You've been off topic for days!
</laughing my ass off>
> >
> >> I have said NOTHING claiming or implying that the upper levels of
> >> customer care should be inaccessible. I said publically posting
> >> their numbers was a non-solution and abuse because it accomplishes
> >> nothing but getting those numbers changed. And there's every reason
> >> to believe you knew that when you fabricated my intent.
> >
> > Either you or another Sprint employee posted that escalation during a
> > single phone call was only available for a floor supervisor. Any
> > higher than that, and the phone call had to be returned. I caught
> > Sprint lying. Again.
>
> It does. That's the procedure. Using the numbers posted from an
unofficial
> web site, *that* is the topic at hand, Justin. You're still lying.

Uhhh, I thought you just said that getting off topic was lying. The topic
at hand is the JD Powers survey. By your own definition, you are a liar.

And please, I'm getting confused now. You've accused me of being a liar so
many times that I'm having trouble eping up with the supposed lies I've
told. If you think I'm lying from now on, please describe more clearly the
lie you think I told. So far, I haven't lied.

---

› See More: For O/Siris - JD Powers explanation

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:jJ36b.367961$uu5.70992@sccrnsc04...
> Justin Green wrote:
> > "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> > news:3936b.367674$uu5.70972@sccrnsc04...
> >> Justin Green wrote:
> >>>> Liar. That's false, and deliberately so. You want discussion, ask
> >>>> for it, Justin. Just ask.
> >>>> --
> >>>> -+-
> >>>> RØß
> >>>> O/Siris
> >>>> I work for Sprint
> >>>> I *don't* speak for them
> >>>
> >>> Nah, you don't wait to be asked to discuss other posts. I'm under
> >>> the impression you can't discuss this topic.
> >>
> >> No, Justin, it's not an impression, it's a prejudice. You started
> >> this thread with that expectation, and even went so far as to BEGIN
> >> it with that very accusation. Twice.
> >
> > And you couldn't deliver. Believe me, the refusal, by a Sprint
> > employee, to discuss a topic, even after information he asks for is
> > presented, is response enough. You don't know or don't care. Which
> > pretty much sums up Sprint CS.
>
> NO ONE with half a brain responds after being told his response is neither
> sought nor desired, Justin, as you did in your very first post. Your
> hypocrisy is showing.
> --
> -+-
> RØß
> O/Siris
> I work for Sprint
> I *don't* speak for them

When did I specifically say that I didn't want you to respond to this
thread? If that was the message you received, why the HELL have you been
posting here for days?

In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

> > Prove it, Justin, or remain the liar you've already proven yourself to be.
>
> 1) You're refusal to discuss posts, even after you've been given information
> you requested.
> 2) Accusing people of being a liar (just like Sprint did when I told them a
> CS rep had noted my account about the waiver)
> 3) Accusing me of being a hypocrite, when in fact, YOU are the one making
> lame excuses.
>
> Or maybe your talking about the comments about the CS reps being poorly
> trained. These are comments I took from YOUR post. Training is apparently
> an issue and policies have changed

based on our experiences, and other posts here the only evidence we have
of Sprints policies having changed, is that they've changed for the
worse. No longer 800 number available 24/7, no longer no contract with
Add-A-Phone, No longer modem useage allowed with Vision Service, no
longer becoming a Sprint customer without a contract, no longer calling
an 866 number to get to Executive Services, but asking for a contract
renewal before doing a warranty swap?




>, attitudes have not.
>
> No wonder you work as a CS rep. It's probably the only position you could
> get.

"Phillipe" <[email protected]> wrote in message
news[email protected]...
> In article <[email protected]>,
> "Justin Green" <[email protected]> wrote:
>
> > > Prove it, Justin, or remain the liar you've already proven yourself to
be.
> >
> > 1) You're refusal to discuss posts, even after you've been given
information
> > you requested.
> > 2) Accusing people of being a liar (just like Sprint did when I told
them a
> > CS rep had noted my account about the waiver)
> > 3) Accusing me of being a hypocrite, when in fact, YOU are the one
making
> > lame excuses.
> >
> > Or maybe your talking about the comments about the CS reps being poorly
> > trained. These are comments I took from YOUR post. Training is
apparently
> > an issue and policies have changed
>
> based on our experiences, and other posts here the only evidence we have
> of Sprints policies having changed, is that they've changed for the
> worse. No longer 800 number available 24/7, no longer no contract with
> Add-A-Phone, No longer modem useage allowed with Vision Service, no
> longer becoming a Sprint customer without a contract, no longer calling
> an 866 number to get to Executive Services, but asking for a contract
> renewal before doing a warranty swap?

And I can't tell the difference, because the first time I had to call CS was
when I first started having troubles.

Have they always tried to satisfy customer issues by offering them 100
minutes for $10/month?

Yo ... both of you ... this nitpicking is so old, it's been declared a
national monument. Just let this thread die ... and give us all a break, or
if you can't ... take it to email. At least the rest of us can then try to
help other folks with other questions ... Deal?

Bob


"Justin Green" <[email protected]> wrote in message
news:[email protected]...
>
> "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> newsL36b.365646$Ho3.54454@sccrnsc03...
> > Justin Green wrote:
<snipped>

"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
> Yo ... both of you ... this nitpicking is so old, it's been declared a
> national monument. Just let this thread die ... and give us all a break,
or
> if you can't ... take it to email. At least the rest of us can then try to
> help other folks with other questions ... Deal?
>
> Bob
>
>
> "Justin Green" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> > newsL36b.365646$Ho3.54454@sccrnsc03...
> > > Justin Green wrote:
> <snipped>


Ok, it's dropped.

>"Justin Green"

>No wonder you work as a CS rep. It's probably the only position you could
>get.
>

You have called people rude for less than this and people here have been called
rude for saying things about you that were much less rude than this - this
statement by you is extremely rude, totally unacceptable. You are also
insulting every CSR in Sprint with this statement. Being a CSR is not a
position to be ashamed of - except to people with your lack of class.

>: Phillipe

>No longer 800 number available 24/7

Customer care WAS NOT 24 hours per day. It was 6:00 AM - 2:00 AM CST -
everyday but Saturday which was 6:00 AM - 11:00 PM (for system upgrades).
Before the hours of operation changed - Trouble Technicians were 24/7 but not
CSR.

In article <[email protected]>,
[email protected] (Whoishere9160779) wrote:

> Being a CSR is not a
> position to be ashamed of

Judging by some of the horror stories we see here daily,
maybe it should be.

Justin Green wrote:

>
> You're avoiding discussing the topic, so it must not be physically
> impossible.

Oh, you mean like requesting examples of people reporting improved customer
service, and then never acknowledging the response? Hypocrisy is not dead
in you, Justin. You specifically reported not caring whether I responded,
and even said you would not debate it, and now you're all in a tizzy because
simple and common courtesy is asked of you.

Typical of your ilk to refuse to face up to your own actions.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

Justin Green wrote:
>
> You don't deserve courtesy. I researched the questions that you had
> concerning the survey and your response was "So what?"

Dishonesty again, Justin. And you know it. You specifically stated you
didn't care if I responded. Now you've launched into a grad-school hissy
fit because you're being asked to use simple and common courtesy.

>
> You are being an ass.

Sure, Justin, sure. With your track record of hypocrisy, there is *no*
credibility to that.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

Justin Green wrote:
> "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> news:TE36b.367923$uu5.71020@sccrnsc04...
>> Justin Green wrote:
>>
>>>
>>> Especially when you put words in my posts.
>>
>> No words, Justin. Those were EXACT quotes from your first post.
>
> No, you just put brackets around some of my words for emphasis, right?
> Moron.

Someone needs to tell you what those brackets mean then. Good Lord, you're
going to go ballisting over ACCURATE punctuation now?

I'm not the one avoiding, Justin. You are.

--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

Justin Green wrote:


>
> And I can't tell the difference, because the first time I had to call
> CS was when I first started having troubles.
>
> Have they always tried to satisfy customer issues by offering them 100
> minutes for $10/month?

And you wouldn't admit it if you could, Justin. You had that opportunity
before and you reneged.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

Justin Green wrote:
> "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> news:jJ36b.367961$uu5.70992@sccrnsc04...
>> Justin Green wrote:
>>> "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
>>> news:3936b.367674$uu5.70972@sccrnsc04...
>>>> Justin Green wrote:
>>>>>> Liar. That's false, and deliberately so. You want discussion,
>>>>>> ask for it, Justin. Just ask.
>>>>>> --
>>>>>> -+-
>>>>>> RØß
>>>>>> O/Siris
>>>>>> I work for Sprint
>>>>>> I *don't* speak for them
>>>>>
>>>>> Nah, you don't wait to be asked to discuss other posts. I'm under
>>>>> the impression you can't discuss this topic.
>>>>
>>>> No, Justin, it's not an impression, it's a prejudice. You started
>>>> this thread with that expectation, and even went so far as to BEGIN
>>>> it with that very accusation. Twice.
>>>
>>> And you couldn't deliver. Believe me, the refusal, by a Sprint
>>> employee, to discuss a topic, even after information he asks for is
>>> presented, is response enough. You don't know or don't care. Which
>>> pretty much sums up Sprint CS.
>>
>> NO ONE with half a brain responds after being told his response is
>> neither sought nor desired, Justin, as you did in your very first
>> post. Your hypocrisy is showing.
>> --
>> -+-
>> RØß
>> O/Siris
>> I work for Sprint
>> I *don't* speak for them
>
> When did I specifically say that I didn't want you to respond to this
> thread? If that was the message you received, why the HELL have you
> been posting here for days?

"I don't care..." "I won't debate..."

What is that supposed to mean if not that you really don't care? And then
you have the dishonest gall to claim I'm the one avoiding, Justin? You made
it multiply clear in your first post you neither sought nor desired
response, and now you're complaining because you got exactly what you said
you wanted.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

Justin Green wrote:
>>
>> How'd Sprint do on hold times, Justin? On automated response system
>> processing and navigation? On interaction?
>
> As I've already posted, the company by company results will not be
> revealed, per JD Powers. However, you were given additional
> information in this thread which would allow a normal person to have
> a discussion.

If it had not already specifically been told it was not wanted. As you did,
Justin.

>
>> You haven't been discussing the survey, either, Justin.
>
> Did you READ the first post or just start pulling excuses and
> demandings of courtesy out of your royal ass?

You discussed a commentary that was no more specific than the press release.
Not the survey. As you point out, no one has been able to read the survey.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them