Question about contract renewal and early cancellation fee

justin i would just give up on some of the idiots on this line and wait
till sprint screws them over,it is bound to happen in time,and for
sprint employees,they are only saying what there masters tell them to
say,sprint sucks and always will,say one thing and do the
opposite,habitual liars there.

"Justin Green" <[email protected]> wrote in article
<[email protected]>:
>
> "Phillipe" <[email protected]> wrote in message
> news[email protected]...
> > In article <[email protected]>,
> > "Justin Green" <[email protected]> wrote:
> >
> > >
> > > "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> > > news:UPp6b.375115$Ho3.56356@sccrnsc03...
> > > > Justin wrote:
> > > >
> > > > >
> > > > > In addition, I wasn't given the full, "as-advertised" discount. I
> > > > > was only given $100 off of each phone.
> > > >
> > > > Yes you were. That *was* the discount at the time you bought them.
> They
> > > > were $30 cheaper MSRP, and $30 less in discount.
> > > > --
> > > > -+-
> > > > RØß
> > > > O/Siris
> > > > I work for Sprint
> > > > I *don't* speak for them
> > >
> > >
> > > Oh, and at the time, they WERE $229. Want me to scan the receipt for
> you
> > > asshole?
> >
> > What is this Master Vargas makes things up so he can argue with you?
> > The Sanyo 8100 was $229, and $99.99 with 2 year new activation.
>
> Here's another question. If the in store discounts were $130, as
> advertised, and I only received $100 discount + the two year contract, then
> Sprint was screwing me even more. Especially since the $100 discount was
> supposed to be "for my troubles".
>
> In essence, what they were saying was, "We're going to screw you out of $30
> worth of advertised discounts per phone, sign you up for a two year
> contract, and tell you that this is for your troubles."
>
>

[posted via phonescoop.com - free web access to the alt.cellular groups]

---

› See More: Question about contract renewal and early cancellation fee

"mitchell friend" <[email protected]> wrote in message
news:[email protected]...
> justin i would just give up on some of the idiots on this line and wait
> till sprint screws them over,it is bound to happen in time,and for
> sprint employees,they are only saying what there masters tell them to
> say,sprint sucks and always will,say one thing and do the
> opposite,habitual liars there.

I agree.

Sorry, Steve. In among all the other trash, I lost sight of this query=20
to me. Here's my answers now, for what it's worth.

In article <[email protected]>, [email protected] says...
> O/Siris said...
>=20
> > When we use our primary billing application and add a contract to an
> > account,
>=20
> Which, given what I've heard both from you and other SPCS reps, had to
> have happened...
>=20

Apparently so. There are ways around it, though, if one tries hard=20
enough.

> > There is a recorded message we read to the customer.
>=20
> You mean you read it, and your reading of the message is recorded and
> saved, right?
>=20

Recorded, saved, and NUMBERED. Along with an automatic note on the=20
account. I've actually learned just recently that transferring to the=20
automated attendant when the recording system isn't working generates a=20
note, too.

>=20
> > That message
> > will not disappear until we select either "Agree" or "Disagree." It al=
so
> > attaches to a numbered recording and notes that recording number in the
> > notes. If our recording system is down, then we transfer to an automat=
ed
> > attendant that does the process, but does not note. That's our job. I=
f
> > neither one happens, we're stuck with a contract for which we give you =
all
> > the benefits, but no proof that you agreed to it.
>=20
> The only benefit I get is not paying the $10 more per month.=20

Well, that's the only direct benefit. A contract actually *raises* your=20
value with us. And that is *supposed* to, in the long run, make us more=20
willing to make a deal with you, so to speak. When we do our job, that=20
is.

>=20
> How do we go about changing it? Even if I don't plan on cancelling, might
> complaints to the appropriate government agencies be in order to get=20
> someone to kick SPCS in the ass to fix their problem? At this point, I
> am thinking the answer is "yes".
>=20

Let's put it this way: I told you the system isn't considered broken. =20
It isn't. It would be stupid of me to tell you that, yeah, you should=20
initiate action against us. But I think I've made the situation pretty=20
clear.

>=20

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

>>
>>> If the fee is not on your last bill it turned out OK. But if one said
>>> you renewed in march and one said you didn't, how do we reconcile


I signed up for Sprint PCS ONE YEAR conttract in January 2002.
I cancelled my service in August of 2003.

Since then I have had repeated bills demanding I pay $172 cancellation
fee.

I have phoned Sprint 3 times and each time they agreed I only had a
one yar contract and I should not have to pay a cancellation fee.

I demanded to and spoke with a supervisor who said I had a one year
contract and owed no fee.

Tonigh I got a threatening phone call saying if I didn't pay the
cancellation fee they would ruin my credit.

I will never use a Sprint Product. I advise anyone considering it to
think again.

I'd rather eat broken glass than use Sprint!!

I've done both.
Sprint is better.
---JRC---

"piotor" <[email protected]> wrote in message =
news:[email protected]...
>=20
>=20
> I'd rather eat broken glass than use Sprint!!
>

"piotor" <[email protected]> wrote in message
news:[email protected]...
>
> I'd rather eat broken glass than use Sprint!!
>

What a scathing recommendation

Honestly, if I were in your situation I would also be pissed off and boycott
Sprint forever more. I had problems with Montgomery Wards (not credit
related) that made me hate them to no end ... well, I apparently won the
battle to see them disappear

Tom Veldhouse

dude, did you change plans mid-term, and when you did, good old sprint maybe
put a new 1 yr term in place?? from experience, i know that this regularly
happens. when a sprint rep changes plans they are trained to automatically
place a new agreement period into effect. in fact, the system will
automatically put it in the plan configuration.

what happens then, is that they FORGET TO TELL YOU, or MISREP THE FACTS if
you ask if there will be a new contract period. If you object, they may
tell you that it has been removed from the system, but maybe not, as it is
easier to not remove it once it has been placed on your account (are
employees ever slackers?) and also reps are graded on compliance with co.
methods which DEMANDS A NEW CONTRACT be placed on the acct.

i know this could have happened to you, BUT IF YOU NEVER AGREED TO IT VIA
THE TOLL-FREE CONTRACT CONFIRMATION IVRU, VIA ONLINE AGREEMENT, OR VIA THE
IMAGE WRITER IN A SPRINT STORE, OR ON A PRINTED SPRINT BUSINESS CONTRACT,
then, my friend it is NULL & VOID, as there is no type of agreement evidence
on file that you made any new agreement after 01/2002.

i personally have helped many customers with this issue successfully 100% to
eliminate any early termination fees they have been charged. if possible
visit a sprint store and have a CSR enter info in the acct files that they
verify you did not confirm any new agreement, then get on that red phone and
get those charges blown out....

the store CSR has a lot of power when they use notes on your account to back
up your facts...most of them want to see you satisfied, even if you do not
want to stay on service with sprint....

sorry about the windy narrative, but it may help you out.. if it does, post
your results, ok...i would be interested in seeing what happens

Dr Wakk
"piotor" <[email protected]> wrote in message
news:[email protected]...
>
> >>
> >>> If the fee is not on your last bill it turned out OK. But if one said
> >>> you renewed in march and one said you didn't, how do we reconcile
>
>
> I signed up for Sprint PCS ONE YEAR conttract in January 2002.
> I cancelled my service in August of 2003.
>
> Since then I have had repeated bills demanding I pay $172 cancellation
> fee.
>
> I have phoned Sprint 3 times and each time they agreed I only had a
> one yar contract and I should not have to pay a cancellation fee.
>
> I demanded to and spoke with a supervisor who said I had a one year
> contract and owed no fee.
>
> Tonigh I got a threatening phone call saying if I didn't pay the
> cancellation fee they would ruin my credit.
>
> I will never use a Sprint Product. I advise anyone considering it to
> think again.
>
> I'd rather eat broken glass than use Sprint!!
>

> I'd rather eat broken glass than use Sprint!!

How about eating Peanut Butter with a screw driver?

or peanut butter and glass on a stick

"CAT0NHAT" <[email protected]> wrote in message
news:[email protected]...
> > I'd rather eat broken glass than use Sprint!!
>
> How about eating Peanut Butter with a screw driver?

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Phillipe <[email protected]> wrote:

> If the fee is not on your last bill it turned out OK. But if one said
> you renewed in march and one said you didn't, how do we reconcile that?

Simple. If two Sprint customer service employees can't even agree on
what actually happened, that strengthens the case you're making for a
waiver of the ETF. If what you described happened to me it would actually
make me pursue the $150 credit more aggressively.

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