SprintPCS to ATTWS to... SprintPCS??

>
> Multiply that times the number of subscribers and then times the number of
> average dollars per subscriber, and it's not small at all.

Actually, yes it is. A company loses less than 3% of its subscribers,
that's small. It's most definitely leaving room for improvement, but
that's small.

$62 average per "unit" (handset/device). Versus $60.60 for AT&T. $68
for Nextel. $51.80 for Cingular. $50.37 for T-Mo. And $49.22 for
Verizon.

We need to do more, but it's not the apocalypse, Peter.

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them


[posted via phonescoop.com - free web access to the alt.cellular groups]

---

› See More: SprintPCS to ATTWS to... SprintPCS??

"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
>
> >
> > Multiply that times the number of subscribers and then times the number
of
> > average dollars per subscriber, and it's not small at all.
>
> Actually, yes it is. A company loses less than 3% of its subscribers,
> that's small. It's most definitely leaving room for improvement, but
> that's small.
>
> $62 average per "unit" (handset/device). Versus $60.60 for AT&T. $68
> for Nextel. $51.80 for Cingular. $50.37 for T-Mo. And $49.22 for
> Verizon.
>
> We need to do more, but it's not the apocalypse, Peter.
>
> --
> -+-
> RØß
> O/Siris
> I work for Sprint PCS
> I *don't* speak for them

Please don't start with the handset units. We all know you can't keep up
with the prices and discounts of handsets.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:ZlV5b.360744$uu5.70482@sccrnsc04...
> Justin Green wrote:
> > "Mike" <[email protected]> wrote in message
> > news:[email protected]...
> >> On Thu, 04 Sep 2003 16:48:55 -0500, Steven J Sobol
> >> <[email protected]> wrote:
> >>
> >>> In alt.cellular Phillipe <[email protected]> wrote:
> >>>
> >>>> The only improvement I note in SprintPCS customer service is its
> >>>> employees saying its improved.
> >>>
> >>> Either Phillipe is saying I work for SPCS or that I've not said CS
> >>> has improved. Both of those statements are patently false. CS has
> >>> made some big improvements. They still have a ways to go before
> >>> they are up to par, though.
> >
> >
> > Yes, they improved on hold times while increasing the number of calls
> > it takes to get a resolution.
>
> Nope. Our average number of calls per subscriber is actually down. Not a
> lot, but significantly so.
>
> > Overall, their CS is still ****ty.
>
> That's for the customer to decide.

Well, who are you going to believe? A person who works for SprintPCS, or a
consumer who's had experience with Sprint PCS?

"Justin Green" <[email protected]> wrote in article
<[email protected]>:
>
> "O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
> >
> > >
> > > Multiply that times the number of subscribers and then times the number
> of
> > > average dollars per subscriber, and it's not small at all.
> >
> > Actually, yes it is. A company loses less than 3% of its subscribers,
> > that's small. It's most definitely leaving room for improvement, but
> > that's small.
> >
> > $62 average per "unit" (handset/device). Versus $60.60 for AT&T. $68
> > for Nextel. $51.80 for Cingular. $50.37 for T-Mo. And $49.22 for
> > Verizon.
> >
> > We need to do more, but it's not the apocalypse, Peter.
> >
> > --
> > -+-
> > RØß
> > O/Siris
> > I work for Sprint PCS
> > I *don't* speak for them
>
> Please don't start with the handset units. We all know you can't keep up
> with the prices and discounts of handsets.

Any lie just to maintain your little bigotry, eh? Your choice.

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them


[posted via phonescoop.com - free web access to the alt.cellular groups]

"Justin Green" <[email protected]> wrote in article
<[email protected]>:
>
> Well, who are you going to believe? A person who works for SprintPCS, or a
> consumer who's had experience with Sprint PCS?

How 'bout all those customers whose posts you asked for and then
ignored?


--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them


[posted via phonescoop.com - free web access to the alt.cellular groups]

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"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> "Justin Green" <[email protected]> wrote in article
> <[email protected]>:
> >
> > "O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
> > news:[email protected]...
> > >
> > > >
> > > > Multiply that times the number of subscribers and then times the
number
> > of
> > > > average dollars per subscriber, and it's not small at all.
> > >
> > > Actually, yes it is. A company loses less than 3% of its subscribers,
> > > that's small. It's most definitely leaving room for improvement, but
> > > that's small.
> > >
> > > $62 average per "unit" (handset/device). Versus $60.60 for AT&T. $68
> > > for Nextel. $51.80 for Cingular. $50.37 for T-Mo. And $49.22 for
> > > Verizon.
> > >
> > > We need to do more, but it's not the apocalypse, Peter.
> > >
> > > --
> > > -+-
> > > RØß
> > > O/Siris
> > > I work for Sprint PCS
> > > I *don't* speak for them
> >
> > Please don't start with the handset units. We all know you can't keep
up
> > with the prices and discounts of handsets.
>
> Any lie just to maintain your little bigotry, eh? Your choice.
>

<laughing my ass off>How much were those Sanyo 8100's again? <laughing my
ass off>

"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> "Justin Green" <[email protected]> wrote in article
> <[email protected]>:
> >
> > Well, who are you going to believe? A person who works for SprintPCS,
or a
> > consumer who's had experience with Sprint PCS?
>
> How 'bout all those customers whose posts you asked for and then
> ignored?
>

I responded to you. Go look, moron.

"Justin Green" <[email protected]> wrote in message
news:[email protected]...
>
> "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> news:ZlV5b.360744$uu5.70482@sccrnsc04...
<snipped>
> > > Yes, they improved on hold times while increasing the number of calls
> > > it takes to get a resolution.
> >
> > Nope. Our average number of calls per subscriber is actually down. Not
a
> > lot, but significantly so.
> >
> > > Overall, their CS is still ****ty.
> >
> > That's for the customer to decide.
>
> Well, who are you going to believe? A person who works for SprintPCS, or
a
> consumer who's had experience with Sprint PCS?
>
Just to put in my 2 cents worth, quite a few people have been satisfied ...

Bob

In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

>
> "O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
> > "Justin Green" <[email protected]> wrote in article
> > <[email protected]>:
> > >
> > > Well, who are you going to believe? A person who works for SprintPCS,
> or a
> > > consumer who's had experience with Sprint PCS?

I would believe the consumer 99.9% of the time. The employee is
trying to make his employer look good, which is impossible to
do with the abysmal Sprint Customer Service, rated last
by the NEW JD Powers study.




> >
> > How 'bout all those customers whose posts you asked for and then
> > ignored?
> >
>
> I responded to you. Go look, moron.

In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

>
> "O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
> > "Justin Green" <[email protected]> wrote in article
> > <[email protected]>:
> > >
> > > "O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
> > > news:[email protected]...
> > > >
> > > > >
> > > > > Multiply that times the number of subscribers and then times the
> number
> > > of
> > > > > average dollars per subscriber, and it's not small at all.
> > > >
> > > > Actually, yes it is. A company loses less than 3% of its subscribers,
> > > > that's small.

It's improved to only 3.1% per MONTH with SprintPCS. Thats 37% per year.
IT's HUGE. Thats why there are the sweet retention deals. Thats why
there are the shenanigans with secretly putting people on new contracts.





>>>>>>It's most definitely leaving room for improvement, but
> > > > that's small.
> > > >
> > > > $62 average per "unit" (handset/device). Versus $60.60 for AT&T. $68
> > > > for Nextel. $51.80 for Cingular. $50.37 for T-Mo. And $49.22 for
> > > > Verizon.
> > > >
> > > > We need to do more, but it's not the apocalypse, Peter.
> > > >
> > > > --
> > > > -+-
> > > > RØß
> > > > O/Siris
> > > > I work for Sprint PCS
> > > > I *don't* speak for them
> > >
> > > Please don't start with the handset units. We all know you can't keep
> up
> > > with the prices and discounts of handsets.
> >
> > Any lie just to maintain your little bigotry, eh? Your choice.
> >
>
> <laughing my ass off>How much were those Sanyo 8100's again? <laughing my
> ass off>

"Phillipe" <[email protected]> wrote in message
news[email protected]...
> In article <[email protected]>,
> "Justin Green" <[email protected]> wrote:
>
> >
> > "O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
> > news:[email protected]...
> > > "Justin Green" <[email protected]> wrote in article
> > > <[email protected]>:
> > > >
> > > > "O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
> > > > news:[email protected]...
> > > > >
> > > > > >
> > > > > > Multiply that times the number of subscribers and then times the
> > number
> > > > of
> > > > > > average dollars per subscriber, and it's not small at all.
> > > > >
> > > > > Actually, yes it is. A company loses less than 3% of its
subscribers,
> > > > > that's small.
>
> It's improved to only 3.1% per MONTH with SprintPCS. Thats 37% per year.
> IT's HUGE. Thats why there are the sweet retention deals. Thats why
> there are the shenanigans with secretly putting people on new contracts.

More incorrect statements from Phillippe. The churn rate, as reported by
yours truly and a number of others here, is 2.4%, as listed in SPCS's 2nd
qtr 2003 financial report.

Why do you continue to post inaccurate information Phillippe? Why haven't
you yet explained why you started up a new ID called Richard?

Bob

"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "Justin Green" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> > news:ZlV5b.360744$uu5.70482@sccrnsc04...
> <snipped>
> > > > Yes, they improved on hold times while increasing the number of
calls
> > > > it takes to get a resolution.
> > >
> > > Nope. Our average number of calls per subscriber is actually down.
Not
> a
> > > lot, but significantly so.
> > >
> > > > Overall, their CS is still ****ty.
> > >
> > > That's for the customer to decide.
> >
> > Well, who are you going to believe? A person who works for SprintPCS,
or
> a
> > consumer who's had experience with Sprint PCS?
> >
> Just to put in my 2 cents worth, quite a few people have been satisfied
....
>
> Bob


No doubt that there are plenty of happy Sprint PCS customers.

In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

>
> "Bob Smith" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "Justin Green" <[email protected]> wrote in message
> > news:[email protected]...
> > >
> > > "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> > > news:ZlV5b.360744$uu5.70482@sccrnsc04...
> > <snipped>
> > > > > Yes, they improved on hold times while increasing the number of
> calls
> > > > > it takes to get a resolution.
> > > >
> > > > Nope. Our average number of calls per subscriber is actually down.
> Not
> > a
> > > > lot, but significantly so.
> > > >
> > > > > Overall, their CS is still ****ty.
> > > >
> > > > That's for the customer to decide.
> > >
> > > Well, who are you going to believe? A person who works for SprintPCS,
> or
> > a
> > > consumer who's had experience with Sprint PCS?
> > >
> > Just to put in my 2 cents worth, quite a few people have been satisfied
> ...
> >
> > Bob
>
>
> No doubt that there are plenty of happy Sprint PCS customers.


Only one fly in Mr. Smith's argument. SprintPCS is still not a
profitable enterprise. It loses money EVERY quarter, because it has to
maintain low prices to get customers, but it has the high churn rate, in
part due to Customer Service being difficult for too many people.

Yo Phillippe. I'm getting tired of your diatribe ... All I can say is to
.... FO ... and amply ... every day ...

Bob


"Phillipe" <[email protected]> wrote in message
news[email protected]...
> In article <[email protected]>,
> "Justin Green" <[email protected]> wrote:
>
> >
> > "Bob Smith" <[email protected]> wrote in message
> > news:[email protected]...
> > >
> > > "Justin Green" <[email protected]> wrote in message
> > > news:[email protected]...
> > > >
> > > > "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> > > > news:ZlV5b.360744$uu5.70482@sccrnsc04...
> > > <snipped>
> > > > > > Yes, they improved on hold times while increasing the number of
> > calls
> > > > > > it takes to get a resolution.
> > > > >
> > > > > Nope. Our average number of calls per subscriber is actually
down.
> > Not
> > > a
> > > > > lot, but significantly so.
> > > > >
> > > > > > Overall, their CS is still ****ty.
> > > > >
> > > > > That's for the customer to decide.
> > > >
> > > > Well, who are you going to believe? A person who works for
SprintPCS,
> > or
> > > a
> > > > consumer who's had experience with Sprint PCS?
> > > >
> > > Just to put in my 2 cents worth, quite a few people have been
satisfied
> > ...
> > >
> > > Bob
> >
> >
> > No doubt that there are plenty of happy Sprint PCS customers.
>
>
> Only one fly in Mr. Smith's argument. SprintPCS is still not a
> profitable enterprise. It loses money EVERY quarter, because it has to
> maintain low prices to get customers, but it has the high churn rate, in
> part due to Customer Service being difficult for too many people.

I agree... AT&T Wireless CS seems to be getting worse with the GSM
service... and SprintPCS is getting better. I have phones with both
companies.

AT&T was a horrible mess a few months ago when they were trying to
transition me to GSM from the TDMA system. While the CS has gotten better
on the GSM site, I see AT&T representative aptly trained and unknowlegable
about the system.

I had problems with my GSM handset and AT&T was useless in the attempt to
get the problem resolved. When I've had problems with SprintPCS handsets,
the store could easily replace the phone. I had to jump through hoops to
get AT&T finally agree to mail me a handset. This after going between AT&T
blaming Nokia and Nokia blaming AT&T's system. I spent a full week trying
to get it resolved.


"Paul Kim" <[email protected]> wrote in message
news:[email protected]...
>
> "Todd Henderson" <[email protected]> wrote:
> > Looking for comments on anyone else considering the same transition...
am
> I
> > missing anything with my logic?
> >
>
> I did the switch from AT&T to Sprint this past February. I've never looked
> back, and contrary to popular polls and unscientific studies, I've found
> Sprint PCS's customer service to be superior to AT&T's. I remember back in
> January, the hold times for "Next Generation" (i.e. GSM) CS were in the
> HOURS, not minutes. I've heard it's better now, but I'm not going back.
>
>