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  1. #1
    Austin OBrien
    Guest
    Probably just an alarm, but when I just called in to switch to a F&CA
    plan, (after spending no time on hold) I got a nice girl, who was
    getting ready to make the change, and the alarm went off in the
    background, VERY loud, so loud I could hear it. I could tell she was
    getting flustered. So I just offered to call back, she thanked me.

    I called back right away, went immediately through (assuming to another
    service center and that one went on diversion), and a nice gentleman
    made the change in no time, again without any hold time..

    I like many have had mixed customer service experiences in the past.
    But I have to say I've seen a dramatic improvement in the past year.
    Almost getting back to the beginning (I've been with sprint since the
    beginning) where they were 'customer advocates'.

    Today, as in the last few times I've called (I don't generally have a
    need to call more then 2-3 times a year), the people were nice, there
    was no hold time to speak of (unlike 18months ago), and I genuinely felt
    well taken care of.

    Good Job guys.

    If there was anything that disappointed me, was that I asked about
    getting a 8pm start with the new F&CA plan, and the gentleman said he
    didn't think it was possible, and I let it go. I doubt it would make a
    difference for me anyway, I just thought it would be nice.

    -Austin

    [posted via phonescoop.com - free web access to the alt.cellular groups]



    See More: Fire at SprintPCS customer service Facility




  2. #2
    Phillipe
    Guest

    Re: Fire at SprintPCS customer service Facility

    In article <[email protected]>,
    [email protected] (Austin OBrien) wrote:

    > Probably just an alarm, but when I just called in to switch to a F&CA
    > plan, (after spending no time on hold) I got a nice girl, who was
    > getting ready to make the change, and the alarm went off in the
    > background, VERY loud, so loud I could hear it. I could tell she was
    > getting flustered. So I just offered to call back, she thanked me.
    >
    > I called back right away, went immediately through (assuming to another
    > service center and that one went on diversion), and a nice gentleman
    > made the change in no time, again without any hold time..
    >
    > I like many have had mixed customer service experiences in the past.
    > But I have to say I've seen a dramatic improvement in the past year.
    > Almost getting back to the beginning (I've been with sprint since the
    > beginning) where they were 'customer advocates'.
    >
    > Today, as in the last few times I've called (I don't generally have a
    > need to call more then 2-3 times a year), the people were nice, there
    > was no hold time to speak of (unlike 18months ago), and I genuinely felt
    > well taken care of.
    >
    > Good Job guys.
    >
    > If there was anything that disappointed me, was that I asked about
    > getting a 8pm start with the new F&CA plan, and the gentleman said he
    > didn't think it was possible,


    Those nice people lied to you. They've been snail mailing invitations to
    8PM nights and weekends to many customers, as reported in this newsgroup
    by folks who have received it.


    >and I let it go. I doubt it would make a
    > difference for me anyway, I just thought it would be nice.
    >
    > -Austin




  3. #3
    Austin OBrien
    Guest

    Re: Fire at SprintPCS customer service Facility

    Man, it's too early to have to fire up a real news reader just to add
    one person to the kill file...


    As I said he didn't think so, and I didn't care that much, so I let it
    go. I definately got the impression he was willing to investigate it.
    I am aware of the offers for 8pm N&W, but it's the combination that's in
    question.

    zeesh..

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  4. #4
    Bob Smith
    Guest

    Re: Fire at SprintPCS customer service Facility


    "Phillipe" <[email protected]> wrote in message
    news[email protected]
    <snipped>
    > Those nice people lied to you. They've been snail mailing invitations to
    > 8PM nights and weekends to many customers, as reported in this newsgroup
    > by folks who have received it.
    >


    The question is, was that 8:00 PM N & W offer offered on the F&CA plans in
    the mailer, or just the regular F & C plans.

    Bob





  5. #5
    Phillipe
    Guest

    Re: Fire at SprintPCS customer service Facility

    In article <[email protected]>,
    [email protected] (Austin OBrien) wrote:

    > I definately got the impression he was willing to investigate it.



    You're a mind reader now?



  6. #6
    Austin OBrien
    Guest

    Re: Fire at SprintPCS customer service Facility

    No, but you must be since you know more about what was said over the
    course of my telephone conversation then I do.

    Keep digging.

    Phillipe <[email protected]> wrote in article
    <[email protected]net>:
    > In article <[email protected]>,
    > [email protected] (Austin OBrien) wrote:
    >
    > > I definately got the impression he was willing to investigate it.

    >
    >
    > You're a mind reader now?


    [posted via phonescoop.com - free web access to the alt.cellular groups]



  7. #7
    Larry Thomas
    Guest

    Re: Fire at SprintPCS customer service Facility



    "Bob Smith" <[email protected]> wrote in article
    <[email protected]>:
    >
    > "Phillipe" <[email protected]> wrote in message
    > news[email protected]
    > <snipped>
    > > Those nice people lied to you. They've been snail mailing invitations to
    > > 8PM nights and weekends to many customers, as reported in this newsgroup
    > > by folks who have received it.
    > >

    >
    > The question is, was that 8:00 PM N & W offer offered on the F&CA plans in
    > the mailer, or just the regular F & C plans.
    >
    > Bob
    >
    >


    I was offered the 8PM N&W if I extended for another year. I have the
    regular F&C plan.

    [posted via phonescoop.com - free web access to the alt.cellular groups]



  8. #8
    C Roth
    Guest

    Re: Fire at SprintPCS customer service Facility

    On Fri, 05 Sep 2003 18:38:00 +0000, Phillipe wrote:

    > You're a mind reader now?


    I haven't been following this newsgroup very long, but here's something I
    can tell already that needs to be done, and fast.

    ***PLONK***





  9. #9
    newguy
    Guest

    Re: Fire at SprintPCS customer service Facility

    Austin might not be a mind reader but I'm an asshole reader and you're
    nothing but an asshole......

    stupid prick.


    "Phillipe" <[email protected]> wrote in message
    news[email protected]
    > In article <[email protected]>,
    > [email protected] (Austin OBrien) wrote:
    >
    > > I definately got the impression he was willing to investigate it.

    >
    >
    > You're a mind reader now?






  10. #10
    Phillipe
    Guest

    Re: Fire at SprintPCS customer service Facility

    In article <[email protected]>,
    "newguy" <[email protected]> wrote:

    > Austin might not be a mind reader but I'm an asshole reader and you're
    > nothing but an asshole......
    >
    > stupid prick.


    PLONK



  11. #11
    R Vargas
    Guest

    Re: Fire at SprintPCS customer service Facility

    In article <[email protected]>,=20
    [email protected] says...
    > In article <[email protected]>,
    > [email protected] (Austin OBrien) wrote:
    >=20
    > > Probably just an alarm, but when I just called in to switch to a F&CA
    > > plan, (after spending no time on hold) I got a nice girl, who was
    > > getting ready to make the change, and the alarm went off in the
    > > background, VERY loud, so loud I could hear it. I could tell she was
    > > getting flustered. So I just offered to call back, she thanked me.
    > >=20
    > > I called back right away, went immediately through (assuming to another
    > > service center and that one went on diversion), and a nice gentleman
    > > made the change in no time, again without any hold time..
    > >=20
    > > I like many have had mixed customer service experiences in the past.=20
    > > But I have to say I've seen a dramatic improvement in the past year.=20
    > > Almost getting back to the beginning (I've been with sprint since the
    > > beginning) where they were 'customer advocates'.
    > >=20
    > > Today, as in the last few times I've called (I don't generally have a
    > > need to call more then 2-3 times a year), the people were nice, there
    > > was no hold time to speak of (unlike 18months ago), and I genuinely fel=

    t
    > > well taken care of.
    > >=20
    > > Good Job guys.
    > >=20
    > > If there was anything that disappointed me, was that I asked about
    > > getting a 8pm start with the new F&CA plan, and the gentleman said he
    > > didn't think it was possible,=20

    >=20
    > Those nice people lied to you. They've been snail mailing invitations to
    > 8PM nights and weekends to many customers, as reported in this newsgroup=

    =20
    > by folks who have received it.
    >=20
    >=20
    > >and I let it go. I doubt it would make a
    > > difference for me anyway, I just thought it would be nice.
    > >=20
    > > -Austin

    >=20


    Just for those actually interested in the truth, the reps did not lie to=20
    Mr O'Brien. 8PM offers are not available for plans over 1100 minutes,=20
    and are not available with the Free & Clear America plans.

    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  12. #12
    Austin OBrien
    Guest

    Re: Fire at SprintPCS customer service Facility



    R Vargas <[email protected]ntpcs.com> wrote in article
    <[email protected]t.net>:
    > In article <[email protected]>,=20
    > [email protected] says...
    > > In article <[email protected]>,
    > > [email protected] (Austin OBrien) wrote:
    > >=20
    > > > Probably just an alarm, but when I just called in to switch to a F&CA
    > > > plan, (after spending no time on hold) I got a nice girl, who was
    > > > getting ready to make the change, and the alarm went off in the
    > > > background, VERY loud, so loud I could hear it. I could tell she was
    > > > getting flustered. So I just offered to call back, she thanked me.
    > > >=20
    > > > I called back right away, went immediately through (assuming to another
    > > > service center and that one went on diversion), and a nice gentleman
    > > > made the change in no time, again without any hold time..
    > > >=20
    > > > I like many have had mixed customer service experiences in the past.=20
    > > > But I have to say I've seen a dramatic improvement in the past year.=20
    > > > Almost getting back to the beginning (I've been with sprint since the
    > > > beginning) where they were 'customer advocates'.
    > > >=20
    > > > Today, as in the last few times I've called (I don't generally have a
    > > > need to call more then 2-3 times a year), the people were nice, there
    > > > was no hold time to speak of (unlike 18months ago), and I genuinely fel=

    > t
    > > > well taken care of.
    > > >=20
    > > > Good Job guys.
    > > >=20
    > > > If there was anything that disappointed me, was that I asked about
    > > > getting a 8pm start with the new F&CA plan, and the gentleman said he
    > > > didn't think it was possible,=20

    > >=20
    > > Those nice people lied to you. They've been snail mailing invitations to
    > > 8PM nights and weekends to many customers, as reported in this newsgroup=

    > =20
    > > by folks who have received it.
    > >=20
    > >=20
    > > >and I let it go. I doubt it would make a
    > > > difference for me anyway, I just thought it would be nice.
    > > >=20
    > > > -Austin

    > >=20

    >
    > Just for those actually interested in the truth, the reps did not lie to=20
    > Mr O'Brien. 8PM offers are not available for plans over 1100 minutes,=20
    > and are not available with the Free & Clear America plans.
    >
    > -+-
    > R=D8=DF
    > O/Siris
    > I work for SprintPCS
    > I *don't* speak for them.
    >
    > --=20
    > -+-
    > R=D8=DF
    > O/Siris
    > I work for SprintPCS
    > I *don't* speak for them.



    Rob, thank you for your reply, and your service to the community I do
    appreciate it.

    The fact that your responce affirmed my belief is just icing on the
    cake!


    Thanks again,
    -Austin

    [posted via phonescoop.com]



  13. #13
    Michael L. Arends
    Guest

    Re: Fire at SprintPCS customer service Facility

    R Vargas wrote:

    > Just for those actually interested in the truth, the reps did not lie to
    > Mr O'Brien. 8PM offers are not available for plans over 1100 minutes,
    > and are not available with the Free & Clear America plans.
    >
    > -+-
    > R

    \Rob,

    Plans over 1100 Minutes? which Minutes? I have 500 anytime, and 3000 N&W
    Minutes, and they gave ME the 8:00pm offer.


    M
    --




    ~\\|//~
    -(o o)-
    ___________oOOOo--(_)--oOOOo___________
    [ Michael Arends ]
    | ----------------------- |
    | [email protected] |
    | .oooO Oooo. |
    [_____________( )---( )_____________]
    \ ( ) /
    \_) (_/




  14. #14
    O/Siris
    Guest

    Re: Fire at SprintPCS customer service Facility

    Michael L. Arends wrote:
    > R Vargas wrote:
    >
    > > Just for those actually interested in the truth, the reps did not

    > lie to
    >> Mr O'Brien. 8PM offers are not available for plans over 1100
    >> minutes, and are not available with the Free & Clear America plans.
    >>
    >> -+-
    >> R

    > \Rob,
    >
    > Plans over 1100 Minutes? which Minutes? I have 500 anytime, and 3000
    > N&W Minutes, and they gave ME the 8:00pm offer.
    >
    >
    > M


    Since the OP was speaking of plans by their Anytime minutes, I spoke the
    same way. Sorry for the confusion. The way I was speaking, your plan would
    be a 500 minute plan. You're right, though, that your plan would be called
    a 3500 minute plan.
    --
    -+-
    R
    O/Siris
    I work for Sprint
    I *don't* speak for them





  15. #15
    Justin Green
    Guest

    Re: Fire at SprintPCS customer service Facility


    "O/Siris" <[email protected]ntpcs.cm> wrote in message
    news:[email protected]
    > Michael L. Arends wrote:
    > > R Vargas wrote:
    > >
    > > > Just for those actually interested in the truth, the reps did not

    > > lie to
    > >> Mr O'Brien. 8PM offers are not available for plans over 1100
    > >> minutes, and are not available with the Free & Clear America plans.
    > >>
    > >> -+-
    > >> R

    > > \Rob,
    > >
    > > Plans over 1100 Minutes? which Minutes? I have 500 anytime, and 3000
    > > N&W Minutes, and they gave ME the 8:00pm offer.
    > >
    > >
    > > M

    >
    > Since the OP was speaking of plans by their Anytime minutes, I spoke the
    > same way. Sorry for the confusion. The way I was speaking, your plan

    would
    > be a 500 minute plan. You're right, though, that your plan would be

    called
    > a 3500 minute plan.
    > --
    > -+-
    > R
    > O/Siris
    > I work for Sprint
    > I *don't* speak for them



    Rob again shows his inability to actually read posts.





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