SPCS is a dead provider

Guess what I just canceled SPCS for pooling charges and u know why I did
it cause i wanted to change both of my phones and when I called they
said that I can get $100 on purchase of next phone. I went to store and
they had like 20 people for CS, 2 reps CS, AND 3 REPS SELLING NEW
PHONES. What the hell I come there to subsribe to service and see line
of 20 people for CS and I'll think it will be me soon, figuratevly
speaking. I called SPCS he said go online and buy a new phone. I tried
but it didn't work, I called SPCS again, and rep said that I don't have
any credits featuring a purchase of a new phone I was like what.
Superviser please. She is like U have a family plan and i will give u a
credit on one phone but not another, i've been with SPCS for 5 years on
both phones and she says no to me I talked to her for another 5 min and
then I broad Pooling thing and canceled based on that with NO
CANCELATION FEE.
Now I don't know what I'm gonna do Verizon PTT maybe or Nextel. More
likely Verizon.

Now everyone can
cancel even new custumers because fee is illegal that's what she told
me. Good luck everyone It was pleasure talking to u guys but I can't
take it anymore ( over last 2 months I reffered 5 people to SPCS and
that's WHAT I GOT FOR IT!!!

[posted via phonescoop.com - free web access to the alt.cellular groups]

---

› See More: SPCS is a dead provider

In article <[email protected]>,
[email protected] (George Sieport) wrote:

> Guess what I just canceled SPCS for pooling charges and u know why I did
> it cause i wanted to change both of my phones and when I called they
> said that I can get $100 on purchase of next phone. I went to store and
> they had like 20 people for CS, 2 reps CS, AND 3 REPS SELLING NEW
> PHONES. What the hell I come there to subsribe to service and see line
> of 20 people for CS and I'll think it will be me soon, figuratevly
> speaking. I called SPCS he said go online and buy a new phone. I tried
> but it didn't work, I called SPCS again, and rep said that I don't have
> any credits featuring a purchase of a new phone I was like what.
> Superviser please. She is like U have a family plan and i will give u a
> credit on one phone but not another, i've been with SPCS for 5 years on
> both phones and she says no to me I talked to her for another 5 min and
> then I broad Pooling thing and canceled based on that with NO
> CANCELATION FEE.
> Now I don't know what I'm gonna do Verizon PTT maybe or Nextel. More
> likely Verizon.
>
> Now everyone can
> cancel even new custumers because fee is illegal that's what she told
> me. Good luck everyone It was pleasure talking to u guys but I can't
> take it anymore ( over last 2 months I reffered 5 people to SPCS and
> that's WHAT I GOT FOR IT!!!

Granted SprintPCS phone reps and store reps mostly suck, but if you ever
read alt.cellular.verizon the folks over there have all the same kinds
of complaints seen here. The grass is just as brown over there,
with Verizon users quitting and coming to Sprint.

Public education at its finest.

:-)

--
Mike

"George Sieport" <[email protected]> wrote in message
news:[email protected]...
> Guess what I just canceled SPCS for pooling charges and u know why I did
> it cause i wanted to change both of my phones and when I called they
> said that I can get $100 on purchase of next phone. I went to store and
> they had like 20 people for CS, 2 reps CS, AND 3 REPS SELLING NEW
> PHONES. What the hell I come there to subsribe to service and see line
> of 20 people for CS and I'll think it will be me soon, figuratevly
> speaking. I called SPCS he said go online and buy a new phone. I tried
> but it didn't work, I called SPCS again, and rep said that I don't have
> any credits featuring a purchase of a new phone I was like what.
> Superviser please. She is like U have a family plan and i will give u a
> credit on one phone but not another, i've been with SPCS for 5 years on
> both phones and she says no to me I talked to her for another 5 min and
> then I broad Pooling thing and canceled based on that with NO
> CANCELATION FEE.
> Now I don't know what I'm gonna do Verizon PTT maybe or Nextel. More
> likely Verizon.
>
> Now everyone can
> cancel even new custumers because fee is illegal that's what she told
> me. Good luck everyone It was pleasure talking to u guys but I can't
> take it anymore ( over last 2 months I reffered 5 people to SPCS and
> that's WHAT I GOT FOR IT!!!
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]

Nomen Nescio wrote:
> * but if Customer
> Service is his thing, it really doesn't get any worse than sprint. *


... except at Nextel Communications, guaranteers of high-quality sass
and hardcore Awful Atttitude purveyors since 1993.

Many thanks to George Sieport for his twenty-one line run-on sentence.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

Phillipe <[email protected]> writes:

> Granted SprintPCS phone reps and store reps mostly suck, but if you ever
> read alt.cellular.verizon the folks over there have all the same kinds
> of complaints seen here. The grass is just as brown over there,
> with Verizon users quitting and coming to Sprint.

Who knows what it is about this industry, but I've seen a lot of news
reports about very low customer satisfaction across the entire
wireless market.

One thing to Sprint's credit -- and I do agree their customer support
and website both stink -- is that in the end, they have always managed
to fix the problem and make it right if I am persistent enough.

-- John

"Kevin" <[email protected]> wrote in message
news:[email protected]...
> There's a growing number of us that have multiple lines with different
> providers. When I hit the road, I have ATT on the left and Verizon on the
> right. I'm on the group because I want to open a Sprint line for F&C
> America. And no, ATTWS CS is better than Sprint PCS. Verizon has them
all
> beat. But never assume any are perfect all the time.
>
I'm always curious how users of other provider know how the customer service
(and coverage, phone qulaity etc) is on another provider without using them.

"John Goerzen" <[email protected]> wrote in message
news:[email protected]...
| Phillipe <[email protected]> writes:
|
| > Granted SprintPCS phone reps and store reps mostly suck, but if you ever
| > read alt.cellular.verizon the folks over there have all the same kinds
| > of complaints seen here. The grass is just as brown over there,
| > with Verizon users quitting and coming to Sprint.
|
| Who knows what it is about this industry, but I've seen a lot of news
| reports about very low customer satisfaction across the entire
| wireless market.
|
| One thing to Sprint's credit -- and I do agree their customer support
| and website both stink -- is that in the end, they have always managed
| to fix the problem and make it right if I am persistent enough.
|
| -- John
Then they need to fix the customer demand for Vision-as-a-modem, and number
portability fees. The way they fix the former is get rid of vision and to
fix the latter they need to tell their customers to find another carrier.
Since sprint ignores the customer and looks at their balance sheet, they
need to figure out that the customer IS the balance sheet before they dig
themselves a hole any deeper. It's already quite deep as it is.

"1900mhzcdma(SU)" <[email protected]> wrote in article
<K%j%[email protected]>:

> Since sprint ignores the customer and looks at their balance sheet, they
> need to figure out that the customer IS the balance sheet before they dig
> themselves a hole any deeper. It's already quite deep as it is.

Every carrier's primary concern is their balance sheet.
The reason that Verizon is doing so well and SprintPCS
is doing so poorly is because they've chosen different
methods of trying to improve their balance sheets.

Verizon doesn't charge those onerous fees, but they
do often have slightly higher base rates.

I agree that the future doesn't look good for SPCS,
they will have to merge with another carrier or be
taken over.

[posted via phonescoop.com - free web access to the alt.cellular groups]