customer care email bounced

Hi. I am charged taxes every month for cities I do not live in anymore.
They charge me taxes for my current city and the previous two cities I have
lived with Sprint PCS service. I have to view my bill online and click the
link to contact them regarding the bill. Well, I guess they don't maintain
their internal servers any better than their external ones... just a joke,
but that was funny . Here is what I receive from Sprint PCS:

The original message was received at Mon, 11 Aug 2003 23:50:53 -0500 (CDT)
from KCOPMH01.corp.sprint.com [10.79.8.30]

----- The following addresses had permanent fatal errors -----
<[email protected]>

----- Transcript of session follows -----
<[email protected]>... Deferred: Connection refused by [207.40.168.174]
Message could not be delivered for 1 day
Message will be deleted from queue

---

› See More: customer care email bounced

"news.charter.net" <[email protected]> wrote in article
<[email protected]>:
> Hi. I am charged taxes every month for cities I do not live in anymore.
> They charge me taxes for my current city and the previous two cities I have
> lived with Sprint PCS service. I have to view my bill online and click the
> link to contact them regarding the bill. Well, I guess they don't maintain
> their internal servers any better than their external ones... just a joke,
> but that was funny . Here is what I receive from Sprint PCS:
>

Wow, that is odd, taxed from 3 cities... How many lines are on your
account? I could see that if you have 3 lines, each line still might be
under the tax authority of each city (and it'll blow my theory out of
the water if you have one ;-) ).

I'd say call customer solutions (ugh) and have them check where the
phone tax authority is.

Another question, is your phone number base din the city you're in now,
or a previous one? (Thay also may cause this issue)?

[posted via phonescoop.com - free web access to the alt.cellular groups]

"news.charter.net" <[email protected]> wrote in article
<[email protected]>:
> Hi. I am charged taxes every month for cities I do not live in anymore.
> They charge me taxes for my current city and the previous two cities I have
> lived with Sprint PCS service. I have to view my bill online and click the
> link to contact them regarding the bill. Well, I guess they don't maintain
> their internal servers any better than their external ones... just a joke,
> but that was funny . Here is what I receive from Sprint PCS:

I just checked my bill, and I'm being double taxed too (I moved a few
months ago). Thank god its only $1.40 a month, not a huge amount.

(Heh, and you think you have a hard time with customer solutions? Try
dealing with employee aco****s! They're WORSE!!!)

[posted via phonescoop.com - free web access to the alt.cellular groups]

SprintPCS Tech wrote:

> Wow, that is odd, taxed from 3 cities... How many lines are on your
> account? I could see that if you have 3 lines, each line still might be
> under the tax authority of each city (and it'll blow my theory out of
> the water if you have one ;-) ).

I have two phones with two differnet area codes for two different
cities. Both phones are taxed at the rate of the city I signed up
in.

I suppose a New Yorker with really high taxes could drive to
Punkin Center, Texas (yes, that's a real place, like Turkey, Texas),
where they have low taxes (just enough to pay for repainting the
only stop sign every few years) and ask for a New York number. Which
is basically what I did.

"Bum" <[email protected]> wrote in message
news:[email protected]...
> Strange, the same people who whine and ***** about Sprint attempting to
> recoup its WLNP costs from customers are also the ones whining about not
> being able to speak to some ridiculously over-paid American workers who
get
> demand far more for their labour than their quality of service is worth.
>
> If you want cheaper service ..... this is what you will get. The company
is
> merely trying to lower its costs by outsourcing its customer service to
more
> reasonably priced venues. Get over your xenophobia and face the economic
> reality - american labor just ain't globally competitive.

It doesn't have to be globaly competitive. These are American phone
services, sold to Americans, based in America and paid in American dollars
to Americans ... unless the company hires offshore call centers who don't
speak good American ... Hmm nice litany.

Tom Veldhouse


>
> -Bum
>
>
> "Thomas T. Veldhouse" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "daye" <[email protected]> wrote in message
> > news:[email protected]...
> > > This is a known issue with Sprint. I was billed for taxes in a city I
> no
> > > longer reside for years after I changed my address. The only reason I
> > > didn't complain loudly enough is that I am afraid Sprint could mess it
> up
> > > even worse, aka, bill two taxes on one line.
> > >
> > > Also, where did Sprint get so many non-English speaking customer
service
> > > person? I believe they probably write better code, but they may not be
> > > suitable for customer service positions.
> > >
> > >
> >
> > They got them from India ... and they are still there. Calls are routed
> > there routinely now. They are being trained to cover up their accent so
> > that their customers don't get pissed off and hang up or demand a US
> Citizen
> > to answer a question about their US phone service.
> >
> > Tom Veldhouse
> >
> >
> >
>
>