Got letter today from Sprint

Here is the abbreviated version of the letter, actual text less the
yahdayada filler:

Your satisfaction is our top priority....

Although you have a PCS phone, you are not signed up for a PCS free and
clear with Vision....

You have been billed 0.002/kilobyte.... After 9/15/2003, your per
kilobyte usage fee will be corrected to $0.01 which you will see on your
next invoice.
***
HOLY TOLEDO, I DOWNLOADED 13 MEGS FROM CORPORATE ON THE MERLIN CARD
YESTERDAY. I guess my satisfaction is not their top priority. Wonder how
much that cost me?

Of course, it does say I should sign up for a plan that includes Vision.

ONLY ONE PROBLEM - I ALREADY HAVE VISION.

So another 20 minutes of my life gets wasted on hold with Sprint while they
research it. Yes I do have Sprint with free and clear with Vision. Sorry
about the letter, a bunch of them got sent out by mistake

Date, time, operator name and extension number duly recorded.

I might start sending them certified letters "CONFIRMING OUR UNDERSTANDING
IN THE RECENT CALL" in case this ever gets ugly.

---

› See More: Got letter today from Sprint

Same here, in stead of getting letters, I was charged directly in two
months. I called after the first month, but the CSR had no clue. After
insisting it could only be the customer's fault, he credited me back as if
he was doing me a good favor. It happened again the second month. This
time the CSR was nicer, he put me on hold, and go discussing with his
supervisor. 5 minutes later, he told me it's Sprint's mistake and
apologized. I hope I won't need to call the third time.

"mcdgi" <[email protected]> wrote in message
news:[email protected]...
> Here is the abbreviated version of the letter, actual text less the
> yahdayada filler:
>
> Your satisfaction is our top priority....
>
> Although you have a PCS phone, you are not signed up for a PCS free and
> clear with Vision....
>
> You have been billed 0.002/kilobyte.... After 9/15/2003, your per
> kilobyte usage fee will be corrected to $0.01 which you will see on your
> next invoice.
> ***
> HOLY TOLEDO, I DOWNLOADED 13 MEGS FROM CORPORATE ON THE MERLIN CARD
> YESTERDAY. I guess my satisfaction is not their top priority. Wonder how
> much that cost me?
>
> Of course, it does say I should sign up for a plan that includes Vision.
>
> ONLY ONE PROBLEM - I ALREADY HAVE VISION.
>
> So another 20 minutes of my life gets wasted on hold with Sprint while
they
> research it. Yes I do have Sprint with free and clear with Vision. Sorry
> about the letter, a bunch of them got sent out by mistake
>
> Date, time, operator name and extension number duly recorded.
>
> I might start sending them certified letters "CONFIRMING OUR UNDERSTANDING
> IN THE RECENT CALL" in case this ever gets ugly.

"mcdgi" <[email protected]> wrote in message
news:[email protected]...
> Here is the abbreviated version of the letter, actual text less the
> yahdayada filler:
>
> Your satisfaction is our top priority....
>
> Although you have a PCS phone, you are not signed up for a PCS free and
> clear with Vision....
>
> You have been billed 0.002/kilobyte.... After 9/15/2003, your per
> kilobyte usage fee will be corrected to $0.01 which you will see on your
> next invoice.
> ***
> HOLY TOLEDO, I DOWNLOADED 13 MEGS FROM CORPORATE ON THE MERLIN CARD
> YESTERDAY. I guess my satisfaction is not their top priority. Wonder how
> much that cost me?
>
> Of course, it does say I should sign up for a plan that includes Vision.
>
> ONLY ONE PROBLEM - I ALREADY HAVE VISION.
>
> So another 20 minutes of my life gets wasted on hold with Sprint while
they
> research it. Yes I do have Sprint with free and clear with Vision. Sorry
> about the letter, a bunch of them got sent out by mistake
>
> Date, time, operator name and extension number duly recorded.
>
> I might start sending them certified letters "CONFIRMING OUR UNDERSTANDING
> IN THE RECENT CALL" in case this ever gets ugly.

Then again, it is not 9/15/2003 yet ... so you will still get $0.002/KB

Tom Veldhouse

I got the same letter yesterday. I can't find any vision charges on my
invoice anyway.

Elvis


"mcdgi" <[email protected]> wrote in message
news:[email protected]...
> Here is the abbreviated version of the letter, actual text less the
> yahdayada filler:
>
> Your satisfaction is our top priority....
>
> Although you have a PCS phone, you are not signed up for a PCS free and
> clear with Vision....
>
> You have been billed 0.002/kilobyte.... After 9/15/2003, your per
> kilobyte usage fee will be corrected to $0.01 which you will see on your
> next invoice.
> ***
> HOLY TOLEDO, I DOWNLOADED 13 MEGS FROM CORPORATE ON THE MERLIN CARD
> YESTERDAY. I guess my satisfaction is not their top priority. Wonder how
> much that cost me?
>
> Of course, it does say I should sign up for a plan that includes Vision.
>
> ONLY ONE PROBLEM - I ALREADY HAVE VISION.
>
> So another 20 minutes of my life gets wasted on hold with Sprint while
they
> research it. Yes I do have Sprint with free and clear with Vision. Sorry
> about the letter, a bunch of them got sent out by mistake
>
> Date, time, operator name and extension number duly recorded.
>
> I might start sending them certified letters "CONFIRMING OUR UNDERSTANDING
> IN THE RECENT CALL" in case this ever gets ugly.
>
>
>
>

I got the same letter and have had a Vision plan for almost a year now.
What more could you expect from a company that has made such great
strides in improving customer service?

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

Yup. Quite a lot of people got it. It only refers to casual usage. As
long as you actually have a Vision Pack, that letter is annoying, and a
pretty silly mistake to make, but it's harmless.

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them


"mcdgi" <[email protected]> wrote in article
<[email protected]>:
> Here is the abbreviated version of the letter, actual text less the
> yahdayada filler:
>
> Your satisfaction is our top priority....
>
> Although you have a PCS phone, you are not signed up for a PCS free and
> clear with Vision....
>
> You have been billed 0.002/kilobyte.... After 9/15/2003, your per
> kilobyte usage fee will be corrected to $0.01 which you will see on your
> next invoice.
> ***
> HOLY TOLEDO, I DOWNLOADED 13 MEGS FROM CORPORATE ON THE MERLIN CARD
> YESTERDAY. I guess my satisfaction is not their top priority. Wonder how
> much that cost me?
>
> Of course, it does say I should sign up for a plan that includes Vision.
>
> ONLY ONE PROBLEM - I ALREADY HAVE VISION.
>
> So another 20 minutes of my life gets wasted on hold with Sprint while they
> research it. Yes I do have Sprint with free and clear with Vision. Sorry
> about the letter, a bunch of them got sent out by mistake
>
> Date, time, operator name and extension number duly recorded.
>
> I might start sending them certified letters "CONFIRMING OUR UNDERSTANDING
> IN THE RECENT CALL" in case this ever gets ugly.
>
>
>
>

[posted via phonescoop.com]

"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> Yup. Quite a lot of people got it. It only refers to casual usage. As
> long as you actually have a Vision Pack, that letter is annoying, and a
> pretty silly mistake to make, but it's harmless.
>
> --
> -+-
> RØß
> O/Siris
> I work for Sprint PCS
> I *don't* speak for them
>

Except it makes Sprint look stupid.

Justin Green wrote:
> "O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
>> Yup. Quite a lot of people got it. It only refers to casual usage.
>> As long as you actually have a Vision Pack, that letter is annoying,
>> and a pretty silly mistake to make, but it's harmless.
>>
>> --
>> -+-
>> RØß
>> O/Siris
>> I work for Sprint PCS
>> I *don't* speak for them
>>
>
> Except it makes Sprint look stupid.
I'm going to rename you "Echo." I already admitted that.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

>
> "O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
> > Yup. Quite a lot of people got it. It only refers to casual usage. As
> > long as you actually have a Vision Pack, that letter is annoying, and a
> > pretty silly mistake to make, but it's harmless.
> >
> > --
> > -+-
> > RØß
> > O/Siris
> > I work for Sprint PCS
> > I *don't* speak for them
> >
>
> Except it makes Sprint look stupid.

Given it forces people to call *2 and wait on hold, and get upset, it is
hardly harmless. Only A blind sprint apologist like master vargas would
call that massive mailout harmless.

We have yet to get a report of someone rceiving a invoice/bill after
getting that letter.

P Reality wrote:
>
> Given it forces people to call *2 and wait on hold, and get upset, it
> is hardly harmless. Only A blind sprint apologist like master vargas
> would call that massive mailout harmless.
>
> We have yet to get a report of someone rceiving a invoice/bill after
> getting that letter.

No one *has* call *2. If you have a vision pack in effect, then the letter
only refers to casual usage, and you're covered. Unless you're using your
Vision phone as a modem. You can confirm your Vision pack is applied just
by logging into Manage. The web site.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
newsFz8b.428894$YN5.290902@sccrnsc01...
> Justin Green wrote:
> > "O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
> > news:[email protected]...
> >> Yup. Quite a lot of people got it. It only refers to casual usage.
> >> As long as you actually have a Vision Pack, that letter is annoying,
> >> and a pretty silly mistake to make, but it's harmless.
> >>
> >> --
> >> -+-
> >> RØß
> >> O/Siris
> >> I work for Sprint PCS
> >> I *don't* speak for them
> >>
> >
> > Except it makes Sprint look stupid.
> I'm going to rename you "Echo." I already admitted that.
> --
> -+-
> RØß
> O/Siris
> I work for Sprint
> I *don't* speak for them


Echo's fine, Mental Midget.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:sKB8b.329938$Oz4.120773@rwcrnsc54...
> P Reality wrote:
> >
> > Given it forces people to call *2 and wait on hold, and get upset, it
> > is hardly harmless. Only A blind sprint apologist like master vargas
> > would call that massive mailout harmless.
> >
> > We have yet to get a report of someone rceiving a invoice/bill after
> > getting that letter.
>
> No one *has* call *2. If you have a vision pack in effect, then the
letter
> only refers to casual usage, and you're covered. Unless you're using your
> Vision phone as a modem. You can confirm your Vision pack is applied just
> by logging into Manage. The web site.
> --
> -+-
> RØß
> O/Siris
> I work for Sprint
> I *don't* speak for them


You know that. The people getting the letter might not. And logging into
Sprint is like looking back in time. The online account status isn't always
accurate.

Look MM, just stop apologizing for Sprint and admit defeat. You are neither
intelligent or capable of discussion.

--
-+-
Justin
I don't work for Sprint
I *just* wanted my damned phone to work

"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> Yup. Quite a lot of people got it. It only refers to casual usage. As
> long as you actually have a Vision Pack, that letter is annoying, and a
> pretty silly mistake to make, but it's harmless.

Actually, the much greater harm occurs when someone calls up Customer Service to
ask about the letter, and the Sprint rep "reinterprets" the letter as something
completely different--e.g., "The letter means we're cutting off your Vision
because you used your phone as a modem." "But I never did any such thing!"
etc.

There are reports of this kind of confusion in other Sprint-related forums.
Apparently whoever sent out these letters didn't bother briefing Customer
Service in a timely manner.

Justin wrote:

>
>
> You know that. The people getting the letter might not.

If they are reading this newsgroup, wondering about that, now they *do*
know, Justin. That's the point.

> And logging
> into Sprint is like looking back in time. The online account status
> isn't always accurate.

That's another disconnect from reality. If you haven't changed your plan,
and no one in this thread has, then the "My Options" section is accurate.
If it says you have Vision, then you have Vision. Hence, any announcement
about casual usage is virtually meaningless.

>
> Look MM, just stop apologizing for Sprint and admit defeat. You are
> neither intelligent or capable of discussion.

Get help for that paranoia now, Justin. It'll give you heart problems.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them

Lawrence G. Mayka wrote:
> "O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
>> Yup. Quite a lot of people got it. It only refers to casual usage.
>> As long as you actually have a Vision Pack, that letter is annoying,
>> and a pretty silly mistake to make, but it's harmless.
>
> Actually, the much greater harm occurs when someone calls up Customer
> Service to ask about the letter, and the Sprint rep "reinterprets"
> the letter as something completely different--e.g., "The letter means
> we're cutting off your Vision because you used your phone as a
> modem." "But I never did any such thing!" etc.

You're right. But that harm is caused by the stupid reps we won't fire, not
by the silly letter we sent to the wrong people.

I wonder if any of those people reporting this were re-signed to a Vision
pack. As troubling as the reports are, that would trouble me thrice more.
That would sound to me like deliberate fraud on the rep's part.

>
> There are reports of this kind of confusion in other Sprint-related
> forums. Apparently whoever sent out these letters didn't bother
> briefing Customer Service in a timely manner.

No, We in customer care didn't read the news item. It was posted a week
before the date those letters were supposed to go out. We had the
opportunity to know about it.
--
-+-
RØß
O/Siris
I work for Sprint
I *don't* speak for them