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  1. #1
    mcdgi
    Guest
    Here is the abbreviated version of the letter, actual text less the
    yahdayada filler:

    Your satisfaction is our top priority....

    Although you have a PCS phone, you are not signed up for a PCS free and
    clear with Vision....

    You have been billed 0.002/kilobyte.... After 9/15/2003, your per
    kilobyte usage fee will be corrected to $0.01 which you will see on your
    next invoice.
    ***
    HOLY TOLEDO, I DOWNLOADED 13 MEGS FROM CORPORATE ON THE MERLIN CARD
    YESTERDAY. I guess my satisfaction is not their top priority. Wonder how
    much that cost me?

    Of course, it does say I should sign up for a plan that includes Vision.

    ONLY ONE PROBLEM - I ALREADY HAVE VISION.

    So another 20 minutes of my life gets wasted on hold with Sprint while they
    research it. Yes I do have Sprint with free and clear with Vision. Sorry
    about the letter, a bunch of them got sent out by mistake

    Date, time, operator name and extension number duly recorded.

    I might start sending them certified letters "CONFIRMING OUR UNDERSTANDING
    IN THE RECENT CALL" in case this ever gets ugly.







    See More: Got letter today from Sprint




  2. #2
    daye
    Guest

    Re: Got letter today from Sprint

    Same here, in stead of getting letters, I was charged directly in two
    months. I called after the first month, but the CSR had no clue. After
    insisting it could only be the customer's fault, he credited me back as if
    he was doing me a good favor. It happened again the second month. This
    time the CSR was nicer, he put me on hold, and go discussing with his
    supervisor. 5 minutes later, he told me it's Sprint's mistake and
    apologized. I hope I won't need to call the third time.

    "mcdgi" <[email protected]> wrote in message
    news:[email protected]
    > Here is the abbreviated version of the letter, actual text less the
    > yahdayada filler:
    >
    > Your satisfaction is our top priority....
    >
    > Although you have a PCS phone, you are not signed up for a PCS free and
    > clear with Vision....
    >
    > You have been billed 0.002/kilobyte.... After 9/15/2003, your per
    > kilobyte usage fee will be corrected to $0.01 which you will see on your
    > next invoice.
    > ***
    > HOLY TOLEDO, I DOWNLOADED 13 MEGS FROM CORPORATE ON THE MERLIN CARD
    > YESTERDAY. I guess my satisfaction is not their top priority. Wonder how
    > much that cost me?
    >
    > Of course, it does say I should sign up for a plan that includes Vision.
    >
    > ONLY ONE PROBLEM - I ALREADY HAVE VISION.
    >
    > So another 20 minutes of my life gets wasted on hold with Sprint while

    they
    > research it. Yes I do have Sprint with free and clear with Vision. Sorry
    > about the letter, a bunch of them got sent out by mistake
    >
    > Date, time, operator name and extension number duly recorded.
    >
    > I might start sending them certified letters "CONFIRMING OUR UNDERSTANDING
    > IN THE RECENT CALL" in case this ever gets ugly.






  3. #3
    Thomas T. Veldhouse
    Guest

    Re: Got letter today from Sprint


    "mcdgi" <[email protected]> wrote in message
    news:[email protected]
    > Here is the abbreviated version of the letter, actual text less the
    > yahdayada filler:
    >
    > Your satisfaction is our top priority....
    >
    > Although you have a PCS phone, you are not signed up for a PCS free and
    > clear with Vision....
    >
    > You have been billed 0.002/kilobyte.... After 9/15/2003, your per
    > kilobyte usage fee will be corrected to $0.01 which you will see on your
    > next invoice.
    > ***
    > HOLY TOLEDO, I DOWNLOADED 13 MEGS FROM CORPORATE ON THE MERLIN CARD
    > YESTERDAY. I guess my satisfaction is not their top priority. Wonder how
    > much that cost me?
    >
    > Of course, it does say I should sign up for a plan that includes Vision.
    >
    > ONLY ONE PROBLEM - I ALREADY HAVE VISION.
    >
    > So another 20 minutes of my life gets wasted on hold with Sprint while

    they
    > research it. Yes I do have Sprint with free and clear with Vision. Sorry
    > about the letter, a bunch of them got sent out by mistake
    >
    > Date, time, operator name and extension number duly recorded.
    >
    > I might start sending them certified letters "CONFIRMING OUR UNDERSTANDING
    > IN THE RECENT CALL" in case this ever gets ugly.


    Then again, it is not 9/15/2003 yet ... so you will still get $0.002/KB

    Tom Veldhouse





  4. #4
    sad man
    Guest

    Re: Got letter today from Sprint

    I got the same letter yesterday. I can't find any vision charges on my
    invoice anyway.

    Elvis


    "mcdgi" <[email protected]> wrote in message
    news:[email protected]
    > Here is the abbreviated version of the letter, actual text less the
    > yahdayada filler:
    >
    > Your satisfaction is our top priority....
    >
    > Although you have a PCS phone, you are not signed up for a PCS free and
    > clear with Vision....
    >
    > You have been billed 0.002/kilobyte.... After 9/15/2003, your per
    > kilobyte usage fee will be corrected to $0.01 which you will see on your
    > next invoice.
    > ***
    > HOLY TOLEDO, I DOWNLOADED 13 MEGS FROM CORPORATE ON THE MERLIN CARD
    > YESTERDAY. I guess my satisfaction is not their top priority. Wonder how
    > much that cost me?
    >
    > Of course, it does say I should sign up for a plan that includes Vision.
    >
    > ONLY ONE PROBLEM - I ALREADY HAVE VISION.
    >
    > So another 20 minutes of my life gets wasted on hold with Sprint while

    they
    > research it. Yes I do have Sprint with free and clear with Vision. Sorry
    > about the letter, a bunch of them got sent out by mistake
    >
    > Date, time, operator name and extension number duly recorded.
    >
    > I might start sending them certified letters "CONFIRMING OUR UNDERSTANDING
    > IN THE RECENT CALL" in case this ever gets ugly.
    >
    >
    >
    >






  5. #5
    skyfry
    Guest

    Re: Got letter today from Sprint


    I got the same letter and have had a Vision plan for almost a year now.
    What more could you expect from a company that has made such great
    strides in improving customer service?

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  6. #6
    O/Siris .
    Guest

    Re: Got letter today from Sprint

    Yup. Quite a lot of people got it. It only refers to casual usage. As
    long as you actually have a Vision Pack, that letter is annoying, and a
    pretty silly mistake to make, but it's harmless.

    --
    -+-
    R
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them


    "mcdgi" <[email protected]> wrote in article
    <[email protected]>:
    > Here is the abbreviated version of the letter, actual text less the
    > yahdayada filler:
    >
    > Your satisfaction is our top priority....
    >
    > Although you have a PCS phone, you are not signed up for a PCS free and
    > clear with Vision....
    >
    > You have been billed 0.002/kilobyte.... After 9/15/2003, your per
    > kilobyte usage fee will be corrected to $0.01 which you will see on your
    > next invoice.
    > ***
    > HOLY TOLEDO, I DOWNLOADED 13 MEGS FROM CORPORATE ON THE MERLIN CARD
    > YESTERDAY. I guess my satisfaction is not their top priority. Wonder how
    > much that cost me?
    >
    > Of course, it does say I should sign up for a plan that includes Vision.
    >
    > ONLY ONE PROBLEM - I ALREADY HAVE VISION.
    >
    > So another 20 minutes of my life gets wasted on hold with Sprint while they
    > research it. Yes I do have Sprint with free and clear with Vision. Sorry
    > about the letter, a bunch of them got sent out by mistake
    >
    > Date, time, operator name and extension number duly recorded.
    >
    > I might start sending them certified letters "CONFIRMING OUR UNDERSTANDING
    > IN THE RECENT CALL" in case this ever gets ugly.
    >
    >
    >
    >


    [posted via phonescoop.com]



  7. #7
    Justin Green
    Guest

    Re: Got letter today from Sprint


    "O/Siris ." <[email protected]ntpcs.cm> wrote in message
    news:[email protected]
    > Yup. Quite a lot of people got it. It only refers to casual usage. As
    > long as you actually have a Vision Pack, that letter is annoying, and a
    > pretty silly mistake to make, but it's harmless.
    >
    > --
    > -+-
    > R
    > O/Siris
    > I work for Sprint PCS
    > I *don't* speak for them
    >


    Except it makes Sprint look stupid.





  8. #8
    O/Siris
    Guest

    Re: Got letter today from Sprint

    Justin Green wrote:
    > "O/Siris ." <[email protected]ntpcs.cm> wrote in message
    > news:[email protected]
    >> Yup. Quite a lot of people got it. It only refers to casual usage.
    >> As long as you actually have a Vision Pack, that letter is annoying,
    >> and a pretty silly mistake to make, but it's harmless.
    >>
    >> --
    >> -+-
    >> R
    >> O/Siris
    >> I work for Sprint PCS
    >> I *don't* speak for them
    >>

    >
    > Except it makes Sprint look stupid.

    I'm going to rename you "Echo." I already admitted that.
    --
    -+-
    R
    O/Siris
    I work for Sprint
    I *don't* speak for them





  9. #9
    P Reality
    Guest

    Re: Got letter today from Sprint

    In article <[email protected]>,
    "Justin Green" <[email protected]> wrote:

    >
    > "O/Siris ." <[email protected]ntpcs.cm> wrote in message
    > news:[email protected]
    > > Yup. Quite a lot of people got it. It only refers to casual usage. As
    > > long as you actually have a Vision Pack, that letter is annoying, and a
    > > pretty silly mistake to make, but it's harmless.
    > >
    > > --
    > > -+-
    > > R
    > > O/Siris
    > > I work for Sprint PCS
    > > I *don't* speak for them
    > >

    >
    > Except it makes Sprint look stupid.


    Given it forces people to call *2 and wait on hold, and get upset, it is
    hardly harmless. Only A blind sprint apologist like master vargas would
    call that massive mailout harmless.

    We have yet to get a report of someone rceiving a invoice/bill after
    getting that letter.



  10. #10
    O/Siris
    Guest

    Re: Got letter today from Sprint

    P Reality wrote:
    >
    > Given it forces people to call *2 and wait on hold, and get upset, it
    > is hardly harmless. Only A blind sprint apologist like master vargas
    > would call that massive mailout harmless.
    >
    > We have yet to get a report of someone rceiving a invoice/bill after
    > getting that letter.


    No one *has* call *2. If you have a vision pack in effect, then the letter
    only refers to casual usage, and you're covered. Unless you're using your
    Vision phone as a modem. You can confirm your Vision pack is applied just
    by logging into Manage. The web site.
    --
    -+-
    R
    O/Siris
    I work for Sprint
    I *don't* speak for them





  11. #11
    Justin
    Guest

    Re: Got letter today from Sprint


    "O/Siris" <[email protected]ntpcs.cm> wrote in message
    news[email protected]
    > Justin Green wrote:
    > > "O/Siris ." <[email protected]ntpcs.cm> wrote in message
    > > news:[email protected]
    > >> Yup. Quite a lot of people got it. It only refers to casual usage.
    > >> As long as you actually have a Vision Pack, that letter is annoying,
    > >> and a pretty silly mistake to make, but it's harmless.
    > >>
    > >> --
    > >> -+-
    > >> R
    > >> O/Siris
    > >> I work for Sprint PCS
    > >> I *don't* speak for them
    > >>

    > >
    > > Except it makes Sprint look stupid.

    > I'm going to rename you "Echo." I already admitted that.
    > --
    > -+-
    > R
    > O/Siris
    > I work for Sprint
    > I *don't* speak for them



    Echo's fine, Mental Midget.





  12. #12
    Justin
    Guest

    Re: Got letter today from Sprint


    "O/Siris" <[email protected]ntpcs.cm> wrote in message
    news:[email protected]
    > P Reality wrote:
    > >
    > > Given it forces people to call *2 and wait on hold, and get upset, it
    > > is hardly harmless. Only A blind sprint apologist like master vargas
    > > would call that massive mailout harmless.
    > >
    > > We have yet to get a report of someone rceiving a invoice/bill after
    > > getting that letter.

    >
    > No one *has* call *2. If you have a vision pack in effect, then the

    letter
    > only refers to casual usage, and you're covered. Unless you're using your
    > Vision phone as a modem. You can confirm your Vision pack is applied just
    > by logging into Manage. The web site.
    > --
    > -+-
    > R
    > O/Siris
    > I work for Sprint
    > I *don't* speak for them



    You know that. The people getting the letter might not. And logging into
    Sprint is like looking back in time. The online account status isn't always
    accurate.

    Look MM, just stop apologizing for Sprint and admit defeat. You are neither
    intelligent or capable of discussion.

    --
    -+-
    Justin
    I don't work for Sprint
    I *just* wanted my damned phone to work





  13. #13
    Lawrence G. Mayka
    Guest

    Re: Got letter today from Sprint

    "O/Siris ." <[email protected]ntpcs.cm> wrote in message
    news:[email protected]
    > Yup. Quite a lot of people got it. It only refers to casual usage. As
    > long as you actually have a Vision Pack, that letter is annoying, and a
    > pretty silly mistake to make, but it's harmless.


    Actually, the much greater harm occurs when someone calls up Customer Service to
    ask about the letter, and the Sprint rep "reinterprets" the letter as something
    completely different--e.g., "The letter means we're cutting off your Vision
    because you used your phone as a modem." "But I never did any such thing!"
    etc.

    There are reports of this kind of confusion in other Sprint-related forums.
    Apparently whoever sent out these letters didn't bother briefing Customer
    Service in a timely manner.





  14. #14
    O/Siris
    Guest

    Re: Got letter today from Sprint

    Justin wrote:

    >
    >
    > You know that. The people getting the letter might not.


    If they are reading this newsgroup, wondering about that, now they *do*
    know, Justin. That's the point.

    > And logging
    > into Sprint is like looking back in time. The online account status
    > isn't always accurate.


    That's another disconnect from reality. If you haven't changed your plan,
    and no one in this thread has, then the "My Options" section is accurate.
    If it says you have Vision, then you have Vision. Hence, any announcement
    about casual usage is virtually meaningless.

    >
    > Look MM, just stop apologizing for Sprint and admit defeat. You are
    > neither intelligent or capable of discussion.


    Get help for that paranoia now, Justin. It'll give you heart problems.
    --
    -+-
    R
    O/Siris
    I work for Sprint
    I *don't* speak for them





  15. #15
    O/Siris
    Guest

    Re: Got letter today from Sprint

    Lawrence G. Mayka wrote:
    > "O/Siris ." <[email protected]ntpcs.cm> wrote in message
    > news:[email protected]
    >> Yup. Quite a lot of people got it. It only refers to casual usage.
    >> As long as you actually have a Vision Pack, that letter is annoying,
    >> and a pretty silly mistake to make, but it's harmless.

    >
    > Actually, the much greater harm occurs when someone calls up Customer
    > Service to ask about the letter, and the Sprint rep "reinterprets"
    > the letter as something completely different--e.g., "The letter means
    > we're cutting off your Vision because you used your phone as a
    > modem." "But I never did any such thing!" etc.


    You're right. But that harm is caused by the stupid reps we won't fire, not
    by the silly letter we sent to the wrong people.

    I wonder if any of those people reporting this were re-signed to a Vision
    pack. As troubling as the reports are, that would trouble me thrice more.
    That would sound to me like deliberate fraud on the rep's part.

    >
    > There are reports of this kind of confusion in other Sprint-related
    > forums. Apparently whoever sent out these letters didn't bother
    > briefing Customer Service in a timely manner.


    No, We in customer care didn't read the news item. It was posted a week
    before the date those letters were supposed to go out. We had the
    opportunity to know about it.
    --
    -+-
    R
    O/Siris
    I work for Sprint
    I *don't* speak for them





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