N400 update over the phone-- don't do it!!! (customer service...)

On 14 Sep 2003 14:53:17 -0700, [email protected] (cerealtrader)
wrote:


>Has anyone else had a similar experience lately? BTW, every single
>person at a Sprint PCS store, store-within-another-store, or at Sprint
>PCS customer service has claimed to me to currently own the N400, and
>"LOVE IT"...
>
>cerealtrader in oregon

I have an N400, and have had no major problems. It is no worse than
any of the other phones I've had. As for your problems, it sounds like
a PRL problem, not a hardware problem.

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› See More: N400 update over the phone-- don't do it!!! (customer service...)

On Mon, 15 Sep 2003 13:58:36 GMT, P Reality <[email protected]>
wrote:

>In article <[email protected]>,
> DItalianSalami <[email protected]> wrote:
>
>> see how it works on one phone.
>> It honestly should fix alot of problems.
>
>
>
>I love these wishy-washy answers. NOT.
>
>The the N400 is a piece of junk, SprintPCS should recall it.


Mine must be defective because it works fine.

DItalianSalami <[email protected]> wrote in
news:[email protected]:

> cerealtrader wrote:
>>
>> Thanks for the advice; however, after much delay and confusion on
>> Sprint's part ("we don't have the upgrade", "there is no upgrade",
>> "you already have the latest upgrade", etc.) I spent a couple of
>> hours getting the upgrade when it came out several months ago. Yes,
>> it did stop the lockups, and fix some of the Vision problems (gave me
>> back bookmark options, etc.), but my latest problems started right
>> after the latest over-the-phone "upgrade".
>>
>> cerealtrader in oregon
>
> From my experience a majority of the CSR's on the phone don't know
> much
> about the firmware updates.
>
> Go into menu then setttings (0) then Phone Info (0) then on the line
> underneath PRL (which if you have the lastest PRL it should say 10020)
> look at the next line and give us what's on there I'm sure someone
> here could tell you what the latest firmware update on the N400 his.
>
> If you decide to go into a store ask the people behind the desk in the
> service department what the newest firmware version is on your phone,
> they should know by now. I only find that they may not know the
> latest firmware if it had just been released but it's been a couple of
> months since the last firmware updates.
>

Fwiw,
I have two N400's Really unhappy with them when I bought them.
Locked up, addresbook switched entries and number assignments etc.

Finally go them in for updating, SPCS replaced one of the two claiming
it was "fried". Whatever (i don't have the MSL for that one now, but oh
well.)

Anyway, both phones are running
PRL 10019
Firmware WD12

and much more stable, though my wife's locked up just a couple days ago,
she called my on our trusty dual-band Touchpoint (Denso 120) to find out
what to do (pull the battery and plug it back in).