Page 1 of 2 12 LastLast
Results 1 to 15 of 18
  1. #1
    cerealtrader
    Guest
    I have two N400 phones on my account. Four months ago, I signed a
    2-year deal for $100/month, and got two N400's for $50. I know, I
    know, why did I buy them, you say? They are the buggiest, poorest
    performing phone I have ever used; if I had known of the flaws when I
    bought them, or learned of them within a couple of weeks, I would have
    returned them.. regardless.. Sprint won't take 'em back, so I am
    making the most of what I have (or haven't..)

    This past Thursday I received a text message from Sprint telling me
    that I needed a software update (or something) to my phone, so I
    contacted them, and had the upgrade (?) downloaded to my phone (it
    took several attempts). The other phone on the account was not
    messaged, nor upgraded.

    Since then, my phone has acted even screwy-er than usual. Service
    cycles between analog-digital-PCS service on a whim, apparently. I
    have almost no PCS Vision service (not that THAT is particularly
    unusual, correct?), though I lost the home page I had set (it reverted
    back to Sprint's), and all of my bookmarks, but one, with all options
    for re-entering them gone too. When I press talk, signal strength
    drops to almost nothing, most of the time, or "searching for service"
    (though the signal indicates full strength prior to a call.

    It's as if my phone has reverted back to a time prior to the first
    software upgrade that required me to go into the Sprint store some
    months ago (but did add a "regular" ringer, and stopped the phone
    locking up several times a day without warning).

    I called Sprint, (2 disconnects, one "10 minute wait" that took 22,
    and was told by the automated service that I needed an upgrade to my
    phone, which it automatically started. Following that, which did
    nothing to improve matters, my first live rep. told me it was the
    OTHER phone on my account that needed service (how would I have known
    that?), and could I call him on a landline phone since our connection
    was so poor? Then, when I told him I was calling from inside a
    building, he told me, "Yeah, I never get good service inside, cell
    phones are really meant as A CONVENIENCE NOT SOMETHING TO RELY
    ON"...). He called ME back to my landline phone, and we moved on...

    He pased me onto a tech rep. who told me, essentially, "don't upgrade
    the other phone, sounds like it will screw it up too, and just go into
    the store instead".. essentially, "there is some sort of problem with
    something and something will need to be done by someone somewhere-else
    somehow". She also was "shocked" by the incredibly crappy reputation
    the Samsung N400 has, "she has this phone, and loves it!".

    Has anyone else had a similar experience lately? BTW, every single
    person at a Sprint PCS store, store-within-another-store, or at Sprint
    PCS customer service has claimed to me to currently own the N400, and
    "LOVE IT"...

    cerealtrader in oregon



    See More: N400 update over the phone-- don't do it!!! (customer service...)




  2. #2
    The Minister of the Painful Truth
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)

    test





  3. #3
    Bob Smith
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)


    "cerealtrader" <[email protected]> wrote in message
    news:[email protected]
    > I have two N400 phones on my account. Four months ago, I signed a
    > 2-year deal for $100/month, and got two N400's for $50. I know, I
    > know, why did I buy them, you say? They are the buggiest, poorest
    > performing phone I have ever used; if I had known of the flaws when

    I
    > bought them, or learned of them within a couple of weeks, I would

    have
    > returned them.. regardless.. Sprint won't take 'em back, so I am
    > making the most of what I have (or haven't..)
    >
    > This past Thursday I received a text message from Sprint telling me
    > that I needed a software update (or something) to my phone, so I
    > contacted them, and had the upgrade (?) downloaded to my phone (it
    > took several attempts). The other phone on the account was not
    > messaged, nor upgraded.


    As DSalami said, what took place when calling *2 was a PRL (preferred
    roaming list) upgrade. It's a small file upgrade that tells your who
    which wireless provider to use when roaming. It also tells your phone
    if SPCS has added another channel in your area.
    >
    > Since then, my phone has acted even screwy-er than usual. Service
    > cycles between analog-digital-PCS service on a whim, apparently. I
    > have almost no PCS Vision service (not that THAT is particularly
    > unusual, correct?), though I lost the home page I had set (it

    reverted
    > back to Sprint's), and all of my bookmarks, but one, with all

    options
    > for re-entering them gone too. When I press talk, signal strength
    > drops to almost nothing, most of the time, or "searching for

    service"
    > (though the signal indicates full strength prior to a call.
    >
    > It's as if my phone has reverted back to a time prior to the first
    > software upgrade that required me to go into the Sprint store some
    > months ago (but did add a "regular" ringer, and stopped the phone
    > locking up several times a day without warning).


    As DSalami mentioned, you need to take your phone into the local SPCS
    store and get the firmware updates (completely different than a PRL
    update). You might also ask the technicians to run tests on both
    phones.

    Bob





  4. #4
    P Reality
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)

    In article <[email protected]>,
    DItalianSalami <[email protected]> wrote:

    > see how it works on one phone.
    > It honestly should fix alot of problems.




    I love these wishy-washy answers. NOT.

    The the N400 is a piece of junk, SprintPCS should recall it.



  5. #5
    Justin
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)


    "P Reality" <[email protected]> wrote in message
    news[email protected]
    > In article <[email protected]>,
    > DItalianSalami <[email protected]> wrote:
    >
    > > see how it works on one phone.
    > > It honestly should fix alot of problems.

    >
    >
    >
    > I love these wishy-washy answers. NOT.
    >
    > The the N400 is a piece of junk, SprintPCS should recall it.


    Kind of like the LG 1010 phones, which were supposedly recalled at the store
    level, not the consumer level.





  6. #6
    cerealtrader
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)

    DItalianSalami <[email protected]> wrote in message news:<[email protected]>...
    > It sounds like all they did was update your PRL because Firmware updates
    > are usually never done OTA (over the air) because of the fact that your
    > phone doesn't have enough memory to store its current OS and the new OS
    > it's downloading.
    >
    > Anyway if you have never taken your phone in for a Firmware update take
    > them in now. You probably have firmware VI** (the ** represent numbers)
    > the new firmware will be labeled WD**(I'm not sure about the exact
    > number for then N400 but the firmware will start with WD.
    >
    > You should be able to find your firmware version in the setup menu
    > somewhere I forgot exactly.
    >
    > The A500 had alot of similar problems to the N400, and once you got the
    > WD upgrade it was a great phone.
    >
    > So take it in for the firmware upgrade, see how it works on one phone.
    > It honestly should fix alot of problems. If it makes that one work
    > great, take the other one in. I know I was very happy when I got my
    > A500 upgraded from VI16 to WD29.


    Thanks for the advice; however, after much delay and confusion on
    Sprint's part ("we don't have the upgrade", "there is no upgrade",
    "you already have the latest upgrade", etc.) I spent a couple of hours
    getting the upgrade when it came out several months ago. Yes, it did
    stop the lockups, and fix some of the Vision problems (gave me back
    bookmark options, etc.), but my latest problems started right after
    the latest over-the-phone "upgrade".

    cerealtrader in oregon



  7. #7
    Bob Smith
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)


    "DItalianSalami" <[email protected]> wrote in message
    news:[email protected]
    > cerealtrader wrote:
    > >
    > > Thanks for the advice; however, after much delay and confusion on
    > > Sprint's part ("we don't have the upgrade", "there is no upgrade",
    > > "you already have the latest upgrade", etc.) I spent a couple of

    hours
    > > getting the upgrade when it came out several months ago. Yes, it

    did
    > > stop the lockups, and fix some of the Vision problems (gave me

    back
    > > bookmark options, etc.), but my latest problems started right

    after
    > > the latest over-the-phone "upgrade".
    > >
    > > cerealtrader in oregon

    >
    > From my experience a majority of the CSR's on the phone don't know

    much
    > about the firmware updates.
    >
    > Go into menu then setttings (0) then Phone Info (0) then on the line
    > underneath PRL (which if you have the lastest PRL it should say

    10020)
    > look at the next line and give us what's on there I'm sure someone

    here
    > could tell you what the latest firmware update on the N400 his.
    >
    > If you decide to go into a store ask the people behind the desk in

    the
    > service department what the newest firmware version is on your

    phone,
    > they should know by now. I only find that they may not know the

    latest
    > firmware if it had just been released but it's been a couple of

    months
    > since the last firmware updates.


    Hatoncat has a website, which lists all the current firmware versions
    for all the models. Here's a shortened version of the URL.
    http://tinyurl.com/lq7x

    Bob





  8. #8
    Bob Smith
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)


    "cerealtrader" <[email protected]> wrote in message
    news:[email protected]

    <snipped>
    > Again, thanks for the advice...HOWEVER, I DO have the latest

    firmware
    > update (see both of my last posts, which refer to going into the
    > Sprint store for the update some time ago). I have had it (the
    > update) for months. That update DID fix the locking-up problems,

    and
    > fixed a few other glitches; however, I guess when the phone's crap,
    > it's crap.. seems like it wasn't really very well tested- out prior

    to
    > its release.
    >
    > I understand what was done PRL-wise; HOWEVER, immediately after the
    > PRL-update, my phone started its roaming-PCS-roaming-PCS cycles...

    the
    > bookmarks disappeared (and the option to add them too), the home

    page
    > URL I had set disappeared (and was replaced my Sprint's).. the phone
    > began not dialing a number when "talk" was pressed, "searching for
    > service" started popping up, etc.
    >
    > Are you telling me that the PRL update is totally unrelated to the
    > (additional)problems I am now having? Seems too coincidental...


    I hate to tell you this, but you should probably make another trip
    down to your local SPCS store and get your phones tested by an
    in-house tech ... They might be able to check the phone's memory,
    where all your above information is stored. Could be that the PRL
    loaded up into one of the phones became corrupted. (Not saying that's
    the problem, but it's a possibility.)

    Bob





  9. #9
    P Reality
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)

    In article <[email protected]>,
    DItalianSalami <[email protected]> wrote:

    >
    > From my experience a majority of the CSR's on the phone don't know much
    > about the firmware updates.


    Why aren't the CSRs fully trained??



  10. #10
    Keith D
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)

    Just sell the damn thing on ebay and buy another phone off ebay.



  11. #11
    DItalianSalami
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)

    cerealtrader wrote:
    >
    > Again, thanks for the advice...HOWEVER, I DO have the latest firmware
    > update (see both of my last posts, which refer to going into the
    > Sprint store for the update some time ago). I have had it (the
    > update) for months. That update DID fix the locking-up problems, and
    > fixed a few other glitches; however, I guess when the phone's crap,
    > it's crap.. seems like it wasn't really very well tested- out prior to
    > its release.
    >
    > I understand what was done PRL-wise; HOWEVER, immediately after the
    > PRL-update, my phone started its roaming-PCS-roaming-PCS cycles... the
    > bookmarks disappeared (and the option to add them too), the home page
    > URL I had set disappeared (and was replaced my Sprint's).. the phone
    > began not dialing a number when "talk" was pressed, "searching for
    > service" started popping up, etc.
    >
    > Are you telling me that the PRL update is totally unrelated to the
    > (additional)problems I am now having? Seems too coincidental...


    The PRL is not really supposed to affect the way the phone works, it's
    only supposed to tell the phone what frequencies it can use. It's a
    possibility during the download of the PRL something could have gotten
    corrupted.

    You may want to have a in house tech check it out, if they have already
    then you may want to take it in again.

    If you can you might want to do a full reset on the phone.

    What's your roaming mode set to btw? If it's Auto try Sprint only.

    --
    -DItalianSalami
    -Remove Spamsux from Email to Respond




  12. #12
    Adam Miller
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)

    Do what we did, send them back to Sprint, at Sprint's expense. Call
    UPS at 1.800.PICK.UPS and ask for a 2day air pickup. Throw the N400s
    in the 2day air padded pack and address it as so:

    UPS ACCT NO: E92W92
    Returns
    Sprint PCS C/O WWL
    2210 Outer Loop Rd BLDG 2 Door 141
    Louisville, KY 40219

    When they receive your phones, they will type the ESNs into the
    computer and credit your account $149.99 plus tax, and now with
    service credits we have 3 Sanyo 8100s that cost us about $50 each.

    To verify that this is the legitamite returns address, call
    1.888.211.4PCS or *2 on your pcs phone.



  13. #13
    P Reality
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)

    In article <[email protected]>,
    DItalianSalami <[email protected]> wrote:

    > The PRL is not really supposed to affect the way the phone works, it's
    > only supposed to tell the phone what frequencies it can use. It's a
    > possibility during the download of the PRL something could have gotten
    > corrupted.
    >
    > You may want to have a in house tech check it out, if they have already
    > then you may want to take it in again.
    >
    > If you can you might want to do a full reset on the phone.
    >
    > What's your roaming mode set to btw? If it's Auto try Sprint only.



    Sounds like grasping for straws why a junk phone isn't working. If the
    N400 has design defects, its time to recall it !



  14. #14
    DSL GURU
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)

    Adam Miller said :
    Do what we did, send them back to Sprint, at Sprint's expense. Call
    UPS at 1.800.PICK.UPS and ask for a 2day air pickup. Throw the N400s
    in the 2day air padded pack and address it as so:

    UPS ACCT NO: E92W92
    Returns
    Sprint PCS C/O WWL
    2210 Outer Loop Rd BLDG 2 Door 141
    Louisville, KY 40219

    When they receive your phones, they will type the ESNs into the
    computer and credit your account $149.99 plus tax, and now with
    service credits we have 3 Sanyo 8100s that cost us about $50 each.


    iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
    iiiiiiiiiiiiiiiiii

    Or use Airborne Express
    Acct # 137924054

    Ship to:
    Attention: Executive Services
    Sprint P C S
    4701 Mercantile Drive
    Fort Worth, TX 76137

    iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
    iiiiiiii



  15. #15
    Fresh
    Guest

    Re: N400 update over the phone-- don't do it!!! (customer service...)

    you couldnt give me the phone to use for free, but for free I would sell it

    basicly ,
    I have used this unit for about 40 minutes and it got too damn hot, like
    they all do.. it locked up worse then a overclocked 486dx/100 , the screen
    is soo small you need coke bottle bottom glasses to read the damn thing...
    it is old news ,old technology allready,,
    just buy a new unit , sell them off on fee bay and be happy....be best to
    sell them off now while the kiddies are paying top dollar , like 142.00 for
    a 4900 sanyo LOL

    Warren does it best, buy low , SELL WHEN HIGH,,
    when the price is high not your buzz !
    outski



    "cerealtrader" <[email protected]> wrote in message
    news:[email protected]
    > I have two N400 phones on my account. Four months ago, I signed a
    > 2-year deal for $100/month, and got two N400's for $50. I know, I
    > know, why did I buy them, you say? They are the buggiest, poorest
    > performing phone I have ever used; if I had known of the flaws when I
    > bought them, or learned of them within a couple of weeks, I would have
    > returned them.. regardless.. Sprint won't take 'em back, so I am
    > making the most of what I have (or haven't..)
    >
    > This past Thursday I received a text message from Sprint telling me
    > that I needed a software update (or something) to my phone, so I
    > contacted them, and had the upgrade (?) downloaded to my phone (it
    > took several attempts). The other phone on the account was not
    > messaged, nor upgraded.
    >
    > Since then, my phone has acted even screwy-er than usual. Service
    > cycles between analog-digital-PCS service on a whim, apparently. I
    > have almost no PCS Vision service (not that THAT is particularly
    > unusual, correct?), though I lost the home page I had set (it reverted
    > back to Sprint's), and all of my bookmarks, but one, with all options
    > for re-entering them gone too. When I press talk, signal strength
    > drops to almost nothing, most of the time, or "searching for service"
    > (though the signal indicates full strength prior to a call.
    >
    > It's as if my phone has reverted back to a time prior to the first
    > software upgrade that required me to go into the Sprint store some
    > months ago (but did add a "regular" ringer, and stopped the phone
    > locking up several times a day without warning).
    >
    > I called Sprint, (2 disconnects, one "10 minute wait" that took 22,
    > and was told by the automated service that I needed an upgrade to my
    > phone, which it automatically started. Following that, which did
    > nothing to improve matters, my first live rep. told me it was the
    > OTHER phone on my account that needed service (how would I have known
    > that?), and could I call him on a landline phone since our connection
    > was so poor? Then, when I told him I was calling from inside a
    > building, he told me, "Yeah, I never get good service inside, cell
    > phones are really meant as A CONVENIENCE NOT SOMETHING TO RELY
    > ON"...). He called ME back to my landline phone, and we moved on...
    >
    > He pased me onto a tech rep. who told me, essentially, "don't upgrade
    > the other phone, sounds like it will screw it up too, and just go into
    > the store instead".. essentially, "there is some sort of problem with
    > something and something will need to be done by someone somewhere-else
    > somehow". She also was "shocked" by the incredibly crappy reputation
    > the Samsung N400 has, "she has this phone, and loves it!".
    >
    > Has anyone else had a similar experience lately? BTW, every single
    > person at a Sprint PCS store, store-within-another-store, or at Sprint
    > PCS customer service has claimed to me to currently own the N400, and
    > "LOVE IT"...
    >
    > cerealtrader in oregon






  • Similar Threads




  • Page 1 of 2 12 LastLast