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  1. #1
    Jim
    Guest
    I called and talked to Sprint's retention department last week and was
    trying to see about getting some sort of deal. I received a letter in the
    mail trying to get me to renew my contract in exchange for more anytime
    minutes and unlimited n/w.... still at 8pm, which I have now anyways. I've
    been out of a contract for at least a year and a half now.

    I was actually considering switching to Vzw come November due to the fact
    that Sprint's towers go down occasionally on what seems to be days on end.
    While I'll admit, it's not often, but when they do go down, I dislike being
    unable to use my phone from home. After talking to customer service in the
    past, they have refused to credit my account in any way to allow me to make
    analog roaming calls, though they did credit the 3 or 4 days of unavailable
    service.

    When I called and spoke to retention about my issues they offered me 50
    local analog minutes free a month only and said I would be responsible for
    long distance still. I'm not looking for a "retention" plan, but what is
    the most I can get Sprint to do for me.... in regards to analog minutes.

    any input would be cool! Thanks!





    See More: Analog Roaming minutes




  2. #2
    Thomas T. Veldhouse
    Guest

    Re: Analog Roaming minutes


    "Jim" <[email protected]> wrote in message
    news:[email protected]
    > I called and talked to Sprint's retention department last week and was
    > trying to see about getting some sort of deal. I received a letter in the
    > mail trying to get me to renew my contract in exchange for more anytime
    > minutes and unlimited n/w.... still at 8pm, which I have now anyways.

    I've
    > been out of a contract for at least a year and a half now.
    >
    > I was actually considering switching to Vzw come November due to the fact
    > that Sprint's towers go down occasionally on what seems to be days on end.
    > While I'll admit, it's not often, but when they do go down, I dislike

    being
    > unable to use my phone from home. After talking to customer service in

    the
    > past, they have refused to credit my account in any way to allow me to

    make
    > analog roaming calls, though they did credit the 3 or 4 days of

    unavailable
    > service.
    >
    > When I called and spoke to retention about my issues they offered me 50
    > local analog minutes free a month only and said I would be responsible for
    > long distance still. I'm not looking for a "retention" plan, but what is
    > the most I can get Sprint to do for me.... in regards to analog minutes.
    >
    > any input would be cool! Thanks!
    >


    I would call back and ask to be put on the Free and Clear America (FCA) plan
    as part of your retention package. Otherwise, I would seriously consider
    switching to Verizon, as you won't be responsible for roaming or long
    distance (which is 25 cents / minute on Sprint) if you are in an area where
    America's Choice (assuming that would be your plan) is supposed to cover.

    My contract isn't up until March, but I am considering the same thing for
    myself come contract end. In my area, Verizon covers two key areas natively
    that Sprint doesn't, but claims they do (funny, since Sprint has far more
    native coverage in Minnesota than Verizon, but not in the two areas I
    frequent most other than home). Also, I have found that in many buildings
    just north of my home (restaurants, movie theater, grocery store, etc), I
    roam onto Verizon digital because of the lack of quality signal from Sprint.
    FCA would eliminate any issues with that. For now, I try really hard not to
    make calls in these areas, but it bugs me to even have to worry about it,
    but it is not worth an additional $10/month for me (that difference may as
    well put me on a Verizon plan).

    Tom Veldhouse





  3. #3
    VZW Guy
    Guest

    Re: Analog Roaming minutes

    This may sound stupid, but I my dad has tried it and it works.. He does
    not get very good service inside his apt.. so i told him to do this and
    it seemed to help a lot..

    Go to Ratshack (radioshack) and get one of those external celluar car
    attennas that have the cable that conencts to the back of the phone
    behind the little rubber piece. Stick the attenna outside on the window
    seal of your house, and run the cable under the window into the house.
    then connect it to your phone. If ya want by extentions for the cable to
    walk around a little inside the house... It sounds funny but it worked
    for my dad. lol

    --
    Statements made by me are of my opinion and knowledge, and do not
    express those by Verizon Wireless(R).
    Any information I give is subject to change without notice, and may not
    be completely accurate.


    "Jim" <[email protected]> wrote in article
    <[email protected]>:
    > I called and talked to Sprint's retention department last week and was
    > trying to see about getting some sort of deal. I received a letter in the
    > mail trying to get me to renew my contract in exchange for more anytime
    > minutes and unlimited n/w.... still at 8pm, which I have now anyways. I've
    > been out of a contract for at least a year and a half now.
    >
    > I was actually considering switching to Vzw come November due to the fact
    > that Sprint's towers go down occasionally on what seems to be days on end.
    > While I'll admit, it's not often, but when they do go down, I dislike being
    > unable to use my phone from home. After talking to customer service in the
    > past, they have refused to credit my account in any way to allow me to make
    > analog roaming calls, though they did credit the 3 or 4 days of unavailable
    > service.
    >
    > When I called and spoke to retention about my issues they offered me 50
    > local analog minutes free a month only and said I would be responsible for
    > long distance still. I'm not looking for a "retention" plan, but what is
    > the most I can get Sprint to do for me.... in regards to analog minutes.
    >
    > any input would be cool! Thanks!
    >
    >


    [posted via phonescoop.com]



  4. #4
    P Reality
    Guest

    Re: Analog Roaming minutes

    In article <[email protected]>,
    "Jim" <[email protected]> wrote:

    > I called and talked to Sprint's retention department last week and was
    > trying to see about getting some sort of deal. I received a letter in the
    > mail trying to get me to renew my contract in exchange for more anytime
    > minutes and unlimited n/w.... still at 8pm, which I have now anyways. I've
    > been out of a contract for at least a year and a half now.
    >
    > I was actually considering switching to Vzw come November due to the fact
    > that Sprint's towers go down occasionally on what seems to be days on end.
    > While I'll admit, it's not often, but when they do go down, I dislike being
    > unable to use my phone from home. After talking to customer service in the
    > past, they have refused to credit my account in any way to allow me to make
    > analog roaming calls, though they did credit the 3 or 4 days of unavailable
    > service.
    >
    > When I called and spoke to retention about my issues they offered me 50
    > local analog minutes free a month only and said I would be responsible for
    > long distance still. I'm not looking for a "retention" plan, but what is
    > the most I can get Sprint to do for me.... in regards to analog minutes.
    >


    Thats the first I've heard of that, better than a kick in the teeth.


    > any input would be cool! Thanks!




  5. #5
    Dan W.
    Guest

    Re: Analog Roaming minutes

    What they are not telling you is that 50 minute per month bundle is for
    only 6 months. After that you'll get charged $10-15 dollars for it per
    month until you call and take it off. What you need is a retention free
    and clear america plan with unlimited after 8pm. That would be a deal
    worth considering staying for.

    --
    Dan W.
    North Texas
    hominid7 "AT" hotmail "DOT" com
    Provider: ATTWS-TDMA



    "Jim" <[email protected]> wrote in article
    <[email protected]>:
    > I called and talked to Sprint's retention department last week and was
    > trying to see about getting some sort of deal. I received a letter in the
    > mail trying to get me to renew my contract in exchange for more anytime
    > minutes and unlimited n/w.... still at 8pm, which I have now anyways. I've
    > been out of a contract for at least a year and a half now.
    >
    > I was actually considering switching to Vzw come November due to the fact
    > that Sprint's towers go down occasionally on what seems to be days on end.
    > While I'll admit, it's not often, but when they do go down, I dislike being
    > unable to use my phone from home. After talking to customer service in the
    > past, they have refused to credit my account in any way to allow me to make
    > analog roaming calls, though they did credit the 3 or 4 days of unavailable
    > service.
    >
    > When I called and spoke to retention about my issues they offered me 50
    > local analog minutes free a month only and said I would be responsible for
    > long distance still. I'm not looking for a "retention" plan, but what is
    > the most I can get Sprint to do for me.... in regards to analog minutes.
    >
    > any input would be cool! Thanks!
    >
    >


    [posted via phonescoop.com]



  6. #6
    Jim
    Guest

    Re: Analog Roaming minutes

    Does Sprint have a retention free and clear american plan with unlimited
    after 8pm? Is that something I could ask for next time I try calling? That
    would be much more ideal then just the extra 50 minutes. From what I
    remember, the cs rep said those analog minutes would be included for the
    life of the plan.

    Jim


    "Dan W." <[email protected]> wrote in message
    news:[email protected]
    > What they are not telling you is that 50 minute per month bundle is for
    > only 6 months. After that you'll get charged $10-15 dollars for it per
    > month until you call and take it off. What you need is a retention free
    > and clear america plan with unlimited after 8pm. That would be a deal
    > worth considering staying for.
    >
    > --
    > Dan W.
    > North Texas
    > hominid7 "AT" hotmail "DOT" com
    > Provider: ATTWS-TDMA
    >
    >
    >
    > "Jim" <[email protected]> wrote in article
    > <[email protected]>:
    > > I called and talked to Sprint's retention department last week and was
    > > trying to see about getting some sort of deal. I received a letter in

    the
    > > mail trying to get me to renew my contract in exchange for more anytime
    > > minutes and unlimited n/w.... still at 8pm, which I have now anyways.

    I've
    > > been out of a contract for at least a year and a half now.
    > >
    > > I was actually considering switching to Vzw come November due to the

    fact
    > > that Sprint's towers go down occasionally on what seems to be days on

    end.
    > > While I'll admit, it's not often, but when they do go down, I dislike

    being
    > > unable to use my phone from home. After talking to customer service in

    the
    > > past, they have refused to credit my account in any way to allow me to

    make
    > > analog roaming calls, though they did credit the 3 or 4 days of

    unavailable
    > > service.
    > >
    > > When I called and spoke to retention about my issues they offered me 50
    > > local analog minutes free a month only and said I would be responsible

    for
    > > long distance still. I'm not looking for a "retention" plan, but what

    is
    > > the most I can get Sprint to do for me.... in regards to analog minutes.
    > >
    > > any input would be cool! Thanks!
    > >
    > >

    >
    > [posted via phonescoop.com]






  7. #7
    Dan W.
    Guest

    Re: Analog Roaming minutes

    I dont know if they offer anything like that or not, you'll have to call
    and ask! =)

    --
    Dan W.
    North Texas
    hominid7 "AT" hotmail "DOT" com
    Provider: ATTWS-TDMA



    "Jim" <[email protected]> wrote in article
    <[email protected]>:
    > Does Sprint have a retention free and clear american plan with unlimited
    > after 8pm? Is that something I could ask for next time I try calling? That
    > would be much more ideal then just the extra 50 minutes. From what I
    > remember, the cs rep said those analog minutes would be included for the
    > life of the plan.
    >
    > Jim



    [posted via phonescoop.com]



  8. #8
    O/Siris
    Guest

    Re: Analog Roaming minutes

    In article <[email protected]>, [email protected] says...
    > Does Sprint have a retention free and clear american plan with unlimited
    > after 8pm? Is that something I could ask for next time I try calling? T=

    hat
    > would be much more ideal then just the extra 50 minutes. From what I
    > remember, the cs rep said those analog minutes would be included for the
    > life of the plan.
    >=20
    > Jim
    >=20


    Nope. F&CA is only available with 9PM N&W hours. The 8PM option isn't=20
    an add-on, either, so we can't "tweak" it in.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  9. #9
    Jim
    Guest

    Re: Analog Roaming minutes

    Thanks for the feedback, that is how I understood the F&CA plans (being at
    9pm only). So... instead of switching to one of those and losing my 8pm off
    peak, are there any other options I could ask for instead of just the 50
    local analog minutes? Is there any way to "tweak" in more then just 50
    and/or have long distance included? If a tower goes down for 3 days, 50
    minutes really isn't all that much when you need to use your phone. Any
    idea what my options would be or what I could reasonably ask for?

    I've only spoken with retention once and I'd rather know what to expect and
    ask for the next time I am ready to call.

    Thanks again for everyone's input!

    Jim


    "O/Siris" <[email protected]întpcs.com> wrote in message
    news:[email protected]
    In article <[email protected]>, [email protected] says...
    > Does Sprint have a retention free and clear american plan with unlimited
    > after 8pm? Is that something I could ask for next time I try calling?

    That
    > would be much more ideal then just the extra 50 minutes. From what I
    > remember, the cs rep said those analog minutes would be included for the
    > life of the plan.
    >
    > Jim
    >


    Nope. F&CA is only available with 9PM N&W hours. The 8PM option isn't
    an add-on, either, so we can't "tweak" it in.

    --
    -+-
    RŘß
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.





  10. #10
    Bob Smith
    Guest

    Re: Analog Roaming minutes


    "Jim" <[email protected]> wrote in message
    news:[email protected]
    > Thanks for the feedback, that is how I understood the F&CA plans

    (being at
    > 9pm only). So... instead of switching to one of those and losing my

    8pm off
    > peak, are there any other options I could ask for instead of just

    the 50
    > local analog minutes? Is there any way to "tweak" in more then just

    50
    > and/or have long distance included? If a tower goes down for 3

    days, 50
    > minutes really isn't all that much when you need to use your phone.

    Any
    > idea what my options would be or what I could reasonably ask for?
    >
    > I've only spoken with retention once and I'd rather know what to

    expect and
    > ask for the next time I am ready to call.
    >
    > Thanks again for everyone's input!
    >
    > Jim


    Jim, first off, I've never heard of a 50 analog roaming minutes
    options. This is not to say that SPCS is offer such a specific deal,
    but I believe that option that you are referring to is the $10/mo. 50
    min. roaming option, which includes not only analog, but digital
    roaming in the 50 states.

    Sounds like they are just providing this option at no additional
    charge.

    Now, here's a question. How much do you actually use your phone
    between 8 & 9 PM? For that matter, what plan are you on now, and do
    you exceed your monthly allotment of minutes now?

    Bob





  11. #11
    O/Siris
    Guest

    Re: Analog Roaming minutes

    In article <[email protected]>, ja993
    @hotmail.com says...
    > Thanks for the feedback, that is how I understood the F&CA plans (being a=

    t
    > 9pm only). So... instead of switching to one of those and losing my 8pm =

    off
    > peak, are there any other options I could ask for instead of just the 50
    > local analog minutes? Is there any way to "tweak" in more then just 50
    > and/or have long distance included? If a tower goes down for 3 days, 50
    > minutes really isn't all that much when you need to use your phone. Any
    > idea what my options would be or what I could reasonably ask for?
    >=20
    > I've only spoken with retention once and I'd rather know what to expect a=

    nd
    > ask for the next time I am ready to call.
    >=20
    > Thanks again for everyone's input!
    >=20
    > Jim
    >=20


    I think Bob already asked what I was going to. Is 8PM really *that*=20
    critical to your minutes? If it is, then by all means keep it. =20
    unfortunately, the roaming "bucket" you were offered is the only option,=20
    and it won't include long distance.

    How many minutes have you been charged for roaming/LD in any given=20
    month? Is it pretty regular? I mean, I know you say it's not *common*,=20
    but you appear to be saying it's frequent enough to be an ongoing=20
    concern? How ongoing is it?

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  12. #12
    Jerome Zelinske
    Guest

    Re: Analog Roaming minutes

    IMHO, N&W should be 1900 to 0700 or maybe 2000 to 0800. If Sprint
    PCS would do either, preferably for me the first, they might have a big
    boost in new customers.


    O/Siris wrote:

    > I think Bob already asked what I was going to. Is 8PM really *that*
    > critical to your minutes? If it is, then by all means keep it.
    > unfortunately, the roaming "bucket" you were offered is the only option,
    > and it won't include long distance.
    >
    > How many minutes have you been charged for roaming/LD in any given
    > month? Is it pretty regular? I mean, I know you say it's not *common*,
    > but you appear to be saying it's frequent enough to be an ongoing
    > concern? How ongoing is it?
    >





  13. #13
    TopGuy
    Guest

    Re: Analog Roaming minutes

    I have Free & Clear America with 7PM off-peak (Additional $7 for the 7PM
    option), I have never been charged for roaming (analog/digital) or long
    distance. It works great!

    "Jerome Zelinske" <[email protected]> wrote in message
    news:[email protected]
    > IMHO, N&W should be 1900 to 0700 or maybe 2000 to 0800. If Sprint
    > PCS would do either, preferably for me the first, they might have a big
    > boost in new customers.
    >
    >
    > O/Siris wrote:
    >
    > > I think Bob already asked what I was going to. Is 8PM really *that*
    > > critical to your minutes? If it is, then by all means keep it.
    > > unfortunately, the roaming "bucket" you were offered is the only option,
    > > and it won't include long distance.
    > >
    > > How many minutes have you been charged for roaming/LD in any given
    > > month? Is it pretty regular? I mean, I know you say it's not *common*,
    > > but you appear to be saying it's frequent enough to be an ongoing
    > > concern? How ongoing is it?
    > >

    >






  14. #14
    O/Siris
    Guest

    Re: Analog Roaming minutes

    In article <[email protected]>,=20
    [email protected] says...
    > IMHO, N&W should be 1900 to 0700 or maybe 2000 to 0800. If Sprint=

    =20
    > PCS would do either, preferably for me the first, they might have a big=

    =20
    > boost in new customers.
    >=20


    I *think* the intent behind the selected markets that got the 7PM offer=20
    was to figure out if that's true. Obviously, that tested it as an=20
    extra-charge addon. I don't know how it went, though, or how it's=20
    going.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  15. #15
    Jerome Zelinske
    Guest

    Re: Analog Roaming minutes

    As an additional note, I think it should be standard in the plans,
    not an add on.


    Jerome Zelinske wrote:

    > IMHO, N&W should be 1900 to 0700 or maybe 2000 to 0800. If Sprint
    > PCS would do either, preferably for me the first, they might have a big
    > boost in new customers.
    >
    >
    > O/Siris wrote:
    >
    >> I think Bob already asked what I was going to. Is 8PM really *that*
    >> critical to your minutes? If it is, then by all means keep it.
    >> unfortunately, the roaming "bucket" you were offered is the only
    >> option, and it won't include long distance.
    >>
    >> How many minutes have you been charged for roaming/LD in any given
    >> month? Is it pretty regular? I mean, I know you say it's not
    >> *common*, but you appear to be saying it's frequent enough to be an
    >> ongoing concern? How ongoing is it?
    >>

    >





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