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- 09-18-2003, 11:32 AM #16Isaiah BeardGuest
Re: A Challenge for Bob Smith
I'll say this:
1. Sprint screwed up catering to the bad credit crowd. 90% of their
long wait times and other CS issues most likely stem from the fact that
they let people with a history of notpaying up sign on with no deposit,
instead placing an account spending limit on their account. And then
these people ***** when they don't pay their bill and service gets cuts off.
2. Sprint needs to work to get Nokia and Motorola back into making
phones for them. And Sprint needs to drop Samsung. Their phones SUCK.
3. Sprint botched the Vision launch, pretty badly.
Larry Thomas wrote:
> I can come up with three things. lol
>
> 1) Sprint needs better coverage maps
>
> 2) Sprint could use more variation in their selection of phones
>
> 3) Sprint should make the store reps and CC reps more aware of software
> and PRL updates. (they often inexplicably try to deny they exist).
>
› See More: A Challenge for Bob Smith
- 09-18-2003, 11:36 AM #17Isaiah BeardGuest
Re: A Challenge for Bob Smith
Sprintposter wrote:
>>For instance why not make it easy for all of us
>>to update PRL's just by calling a number like
>>Verizon does? Instead you
>>usually have to call in and ask a rep to flag your
>>account. The reps will sometimes try to tell you
>>that you don't need it and argue about
>>it. Why?
>
> Simple explanations.
> 1. Sprint's computer system isnt as good as Verizons, and so needs your
> accoiunbt manually flagged.
No, not true. in fact, I'd say Verizon's got worse computer issues than
Sprint, and yet they still manage to make *228 possible. Verizon has to
find a way to merge the billing and CS systems of every carrier they're
bought up. And the result of all that is they have problems of their
own (you have to get your VZW account "flagged" for 1x data service if
you have a 1x capable phone, and apparently that's been hell for some
people).
You're right though Sprint should offer a * code to update your phone's
PRL. And I don't see why they can't.
- 09-18-2003, 01:56 PM #18MetaKoMMThaGawdGuest
Re: A Challenge for Bob Smith
> > 2. Sprint PCS has poor working, impractical web site.
>
> Explain: impractical and poorly working, how?
Poorly working -- Many times the web site is down for maintainence or
something in the middle of the day. Not at 3am on Sunday like it should.
Impractical -- Here's one: Ever tried cleaning your Sprint PCS email when it
is full? #1, it's *very* slow. And even worse at #2 is, you have to check
each email you want to delete. 99% of web based email interfaces have a
'select all' function to avoid that problem.
The workaround to that is a pain...POP your email from your account to
delete all, but then you have to delete all from whatever mail reader you
use. That isn't customer friendly for the average user.
- 09-18-2003, 02:24 PM #19Bob SmithGuest
Re: A Challenge for Bob Smith
"MetaKoMMThaGawd" <[email protected]> wrote in message
news:[email protected]...
> > > 2. Sprint PCS has poor working, impractical web site.
> >
> > Explain: impractical and poorly working, how?
>
> Poorly working -- Many times the web site is down for maintainence
or
> something in the middle of the day. Not at 3am on Sunday like it
should.
>
> Impractical -- Here's one: Ever tried cleaning your Sprint PCS email
when it
> is full? #1, it's *very* slow. And even worse at #2 is, you have
to check
> each email you want to delete. 99% of web based email interfaces
have a
> 'select all' function to avoid that problem.
>
> The workaround to that is a pain...POP your email from your account
to
> delete all, but then you have to delete all from whatever mail
reader you
> use. That isn't customer friendly for the average user.
Granted, it's not the most user friendly email interface. I just went
there, had 21 unread spam emails, I checked off the first 20 and
nothing appeared to happen. After about 20 seconds or so of waiting, I
went up to Tools - Options, and cleared the cache. Boom, all 20
disappeared. Deleted the last one post haste.
I believe it's still a work in progress, as I don't remember the check
boxes the last time I visited the email. Previously, I had to go into
each email to delete it, so it's better than what it was before. Not
all the way there as you mentioned above, but it's getting there.
Bob
- 09-18-2003, 06:01 PM #20Tech GeekGuest
Re: A Challenge for Bob Smith
PHil_Real <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (Tech Geek) wrote:
>
> > Like any position in any company, there are incompotent employees. Most
> > of the techs (close to 99%) I deal with nationwide, have these updates
> > within a week. Some of us just like to go out of our way to make sure
> > as many of them as we can influence have the updates, thus making YOUR
> > (the customer) experience better.
>
> 99% huh? Nice try.
OK, you seem to know so much about my job and who I'm in contact with,
give me a list of the techs I have in my distribution lists and who's
compliant.
Oh, wait, you can't?
You havce no idea who I talk to on a day to day basis, and who I
communicate to on a regular basis. I have a distribution list of
approx. 60 people, mostly technicians, but some managers, senior
technicians, area technicians, corperate trainers, loss prevention etc..
Now, even if all 60 were technicians, that would roughly be 10% of ALL
the technicians in the retail channel.
So, when I say 99% of the technicians that I DEAL WITH, I'm talking
about them.
Don't start thowing an attitude when you haven't comprehended what was
clearly written.
Also, are you that egocentric that you feel you have to create a new
login often just so people who don't want to talk to you, or see your
posts, have to see them and then have to take time out of their day to
add your flavor of the day nickname? (And other nicknames you not so
obviously done in the past)?
[posted via phonescoop.com]
- 09-19-2003, 04:00 AM #21Phill.Guest
Re: A Challenge for Bob Smith
In article <[email protected]>,
[email protected] (Tech Geek) wrote:
> drivel <
Don;t break your arm patting yourself on the back.
We've had enough posts here with people driving all over a city looking
for firmware updates out for months, and techs unable/unwilling to help.
Does Louisville, Kentucky ring a bell?
- 09-19-2003, 05:12 AM #22Tech GeekGuest
Re: A Challenge for Bob Smith
"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (Tech Geek) wrote:
>
>
> > drivel <
>
> Don;t break your arm patting yourself on the back.
> We've had enough posts here with people driving all over a city looking
> for firmware updates out for months, and techs unable/unwilling to help.
> Does Louisville, Kentucky ring a bell?
And like I said, I don't know anyone there, and I've been unable to find
someone who I know who does.
You seem to think I know every tech in the country, which I never made
that claim.
[posted via phonescoop.com]
- 09-19-2003, 06:00 AM #23Phill.Guest
Re: A Challenge for Bob Smith
In article <[email protected]>,
[email protected] (Tech Geek) wrote:
>
>
> "Phill." <[email protected]> wrote in article
> <[email protected]>:
> > In article <[email protected]>,
> > [email protected] (Tech Geek) wrote:
> >
> >
> > > drivel <
> >
> > Don;t break your arm patting yourself on the back.
> > We've had enough posts here with people driving all over a city looking
> > for firmware updates out for months, and techs unable/unwilling to help.
> > Does Louisville, Kentucky ring a bell?
>
> And like I said, I don't know anyone there, and I've been unable to find
> someone who I know who does.
>
> You seem to think I know every tech in the country, which I never made
> that claim.
Then you're making it up that 99% are good.
I rest my case.
- 09-19-2003, 07:18 AM #24Isaiah BeardGuest
Re: A Challenge for Bob Smith
Xref: news.newshosting.com alt.cellular.sprintpcs:114463
MetaKoMMThaGawd wrote:
>>>2. Sprint PCS has poor working, impractical web site.
>>
>>Explain: impractical and poorly working, how?
>
>
> Poorly working -- Many times the web site is down for maintainence or
> something in the middle of the day. Not at 3am on Sunday like it should.
I dunno, maybe I check the site at odd times or something, but I haven't
had this problem.
> Impractical -- Here's one: Ever tried cleaning your Sprint PCS email when it
> is full? #1, it's *very* slow. And even worse at #2 is, you have to check
> each email you want to delete. 99% of web based email interfaces have a
> 'select all' function to avoid that problem.
Yeah, that's a *****.
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