Page 2 of 3 FirstFirst 123 LastLast
Results 16 to 30 of 39
  1. #16
    Brandt Elster
    Guest

    Re: Couple of Questions??

    i wonder where you got that information. I know the people that drive
    around in the van either looking for them or investigating reported
    ones. Now yes they are not going to get to every one reported but those
    that multiple people report get lookied at. There was a spot here in KC
    that dropped a call every time you through this particular spot. I
    complained along with every one i knew that had that issue and several
    months later, miraculously, no more drops. 2g or 3g, they fixed both.

    -Brandt



    "Phill." <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > "Justin Green" <[email protected]> wrote:
    >
    > > And he's probably better off switching. The chance that Sprint would even
    > > look into a problem based on one customers' call is probably slim.

    >
    > vargie already told us that. Anyone calls about a dead zone they ignore
    > it


    [posted via phonescoop.com]



    See More: Couple of Questions??




  2. #17
    O/Siris
    Guest

    Re: Couple of Questions??

    In article <[email protected]>, [email protected]=20
    says...
    > >Not if it's due to external conditions. If the circuitry goes down,
    > >then yeah. Otherwise, we rely on the reporting of our customers.

    >=20
    > >And one dropped call hardly qualifies as a dead zone. It's possible to
    > >drop a call if a particularly large truth passes in the way of the
    > >signal at just the right time.

    >=20
    > A large "truth"? You mean like the truth that Sprint doesn't acknowledge
    > when their networks are overloaded, causing the CDMA cells to shrink, whi=

    ch
    > in turn creates enormous "dead spots"?
    >=20


    A large truck, sorry. And you have NO idea that any of what you said=20
    applies to this particular situation. We aren't discussing yours,=20
    Justin.

    > > > We certainly have
    > > >problems within our support system that need fixing, but we can't begi=

    n
    > > >to fix them unless we can illustrate a need to fix it.

    > >
    > > You cant "fix" them unless you can "prove" they NEED fixing? That

    > explains
    > > a lot. Who is doing the quality control, the company or the consumer?

    >=20
    > And telling *2 about the trouble doesn't do squat either, apparently. Th=

    ey
    > blamed everything BUT their network for the sorry excuse for coverage the=

    y
    > provide here.


    Once more, Justin, this thread isn't about what happened to you. That=20
    neither proves *nor* disproves what happened to the original poster.

    >=20
    > >No, I mean that there has to be a demand for it. Allow me a rather
    > >silly example by analogy: We *could*, if we chose, setup a task force
    > >to fix the plastic used to wrap our boxes in which the phones come. But
    > >if no one's complaining, why would we do that? In that same vein, if
    > >only one person a year calls in to report signal problems in Alpharetta,
    > >then we're far less likely to exert effort toward troubleshooting that.
    > >It could be momentary, it could be due to rare circumstances, or it
    > >could be a real network/system problem. Reports from customers are one
    > >of the avenues we use to determine that.

    >=20
    > Again, you wouldn't know that they use customer input by talking to *2. =

    I
    > filed a trouble ticket twice, and neither time was there actually any
    > acknowledgement of there being coverage issues in Little Elm. Why should=

    we
    > assume this is different anywhere else?
    >=20


    We were discussing Georgia, Justin, not Texas.

    > And he's probably better off switching. The chance that Sprint would eve=

    n
    > look into a problem based on one customers' call is probably slim.


    We'll never know now, will we, since the customer chose not to report=20
    it? Folks, ANY relationship with any service provider is a two-way=20
    street. It *has* to involve both sides speaking their peace, or nothing=20
    one side does can ever fix the situation. Whether or not we're handling=20
    it correctly, we *need* that feedback before we can hope to start. =20
    Every service provider needs it.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  3. #18
    Phill.
    Guest

    Re: Couple of Questions??

    In article <[email protected]>,
    O/Siris <robjvargas@sprîntpcs.côm> wrote:

    > We were discussing Georgia, Justin, not Texas.


    Sprint handles dead spots differently in idfferent states? get real.



  4. #19
    Gr8 Oz
    Guest

    Re: Couple of Questions??

    I am disturbed by the fact that SPCS employees are
    always ready to "rapid fire" responses and answers
    (even if they are wrong answers) back at customers
    that post on this forum, however...no on has stepped
    up to the plate and stated: "Moonraker, I am so sorry
    for the run around you seem to have gotten from us
    here @ Sprint. It was not by any means our intentions.
    I can certainly understand your lack of trust due to this
    particular situation...You mentioned the late fees totaling
    approx $49.00? Good Customer Service NEVER sleeps.
    Let me as a one time courtesy get those late fees credited
    to your accont for you and please accept my apology and
    that of Sprint PCS for the trouble you went through.
    We certainly do appreciate you being part of our Sprint
    family."

    NOT ONE OF SPRINTS EMPLOYEES ON THIS FORUM WILL
    STEP UP TO THE PLATE FOR SOMETHING LIKE THAT..
    And instead are being too busy trying to justify a serious
    problem by getting on to the customer for his actions and/or lack
    thereof.
    Why not take note of the specific locations (details) that
    are being given inre to an area on dropped calls/svc
    problems and take it upon yourselves to go into work
    the next chance you get and file Trouble Tkts for these
    complaints?

    What NO TAKERS???
    I appreciate our customers so therefore Moonraker,
    if you would like for me to get those late fees taken
    care of for you I would be more than happy to assist.
    I know this whole situation has you ready to head for
    the hills and I am so very sorry if it has come down
    to that. I want you to know that not all of us are too
    busy debating to see that there was a real problem and
    it should be taken care of now and not just have employees
    telling you that "that shouldn't have happened" then move
    on to the next topic of interest....This is an example of why
    Sprint Customers feel like we do not care about them...
    When some of us in fact DO CARE!



    --
    Because there is a satisfied customer today...
    The company can open their doors
    tomorrow...


    "Moonraker" <[email protected]> wrote in article
    <[email protected]>:
    > I've had SprintPCS for maybe 4 years. While it isn't all I wanted, coverage
    > wise, I've learned to live with spotty coverage and too many dropped calls
    > in metro Atlanta.
    >
    > What has me upset is the total lack of response to a continued billing
    > problem. In December, my bank merged, and the account numbers and debit
    > card numbers changed. I went to the Sprint "website" ( what a joke THAT is)
    > and changed the bank debit card number, as I had the Sprint account set up
    > on automatic payment. In Jan, and EVERY month following, until Aug, I got
    > dunned by collections, because some nitwit clerk somehow transposed two
    > digits in my debit card number and had the wrong expiration date entered.
    > Finally in July, a CS guy finally figured it out, despite me spending lots
    > of time with other no-service reps. Every month, I got charged $7.00 late
    > fee due to Sprint's screw-up and they have steadfastly refused to credit me
    > back the $49 (7 months worth).
    >
    > So, as soon as the number portability happens....I'll probably be looking
    > at Sprint in the rearview mirror.
    >
    > Here's the questions?
    >
    > When is the portability supposed to be happening?
    > What will it cost to "own the number"?
    > In the alternative, what's the best retention deal I could hope to get from
    > Sprint? I don't have a contract, and given the crappy CS, I'm really not
    > too interested in signing one.
    >
    > I recently tried the MetroPCS deal (unlimited talk time for $35/mo), but the
    > coverage was awful. I took it back. I guess the only reason I haven't gone
    > with Nextel or someother carrier is the fact that my work van and my
    > business cards have the current Sprint number on them. I just didn't want
    > to have to go through re-signage on the truck, figuring that I could put up
    > with Sprint until portability really happens.
    >
    > Ideas and advice appreciated.
    >
    >
    > --
    > There are three kinds of men:
    > (a.) The ones that learn by reading.
    > (b.) The few who learn by observation.
    > (c.) The rest of them have to pee on the electric fence.
    >
    > Will Rogers
    >
    >


    [posted via phonescoop.com]



  5. #20
    O/Siris
    Guest

    Re: Couple of Questions??

    In article <[email protected]>,=20
    [email protected] says...
    > In article <[email protected]>,
    > O/Siris <robjvargas@spr=EEntpcs.c=F4m> wrote:
    >=20
    > > We were discussing Georgia, Justin, not Texas.

    >=20
    > Sprint handles dead spots differently in idfferent states? get real.
    >=20


    What happened in Texas is not proof *or* refutation of what happened in=20
    Georgia. It's that simple.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  6. #21
    O/Siris
    Guest

    Re: Couple of Questions??

    In article <[email protected]>, [email protected]=20
    says...
    > NOT ONE OF SPRINTS EMPLOYEES ON THIS FORUM WILL
    > STEP UP TO THE PLATE FOR SOMETHING LIKE THAT..
    >=20


    It's very simple. Taking actions based on information received from=20
    unofficial support methods, like posting to this newsgroup, is a=20
    violation of policy. It would violate customers' privacy to act on=20
    something heard here, because we cannot prove the actual customer made=20
    the request or provided the information. *And* would setup expectation=20
    that this *is*, in fact, an official support "path." Since that last is=20
    not so, it would be bad for both the customer *and* for SPCS to act=20
    here.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  7. #22
    Gr8 Oz
    Guest

    Re: Couple of Questions??

    Does Sprint PCS have an "official" place for customers
    to post Q & A's, complaints, etc such as this?
    I am not talking about the website e-mail address.
    The company I work for has not only an e-mail
    option on their website, but also an "official" spokes-
    person/cust svc rep that visits different post sites and
    answers/acts on behalf of the business...
    Has SPCS maybe thought of doing something such
    as that....???


    --
    Because there is a satisfied customer today...
    The company can open their doors
    tomorrow...


    O/Siris <robjvargas@sprîntpcs.côm> wrote in article
    <[email protected]>:
    > In article <[email protected]>, [email protected]=20
    > says...
    > > NOT ONE OF SPRINTS EMPLOYEES ON THIS FORUM WILL
    > > STEP UP TO THE PLATE FOR SOMETHING LIKE THAT..
    > >=20

    >
    > It's very simple. Taking actions based on information received from=20
    > unofficial support methods, like posting to this newsgroup, is a=20
    > violation of policy. It would violate customers' privacy to act on=20
    > something heard here, because we cannot prove the actual customer made=20
    > the request or provided the information. *And* would setup expectation=20
    > that this *is*, in fact, an official support "path." Since that last is=20
    > not so, it would be bad for both the customer *and* for SPCS to act=20
    > here.
    >
    > --=20
    > -+-
    > R=D8=DF
    > O/Siris
    > I work for SprintPCS
    > I *don't* speak for them.


    [posted via phonescoop.com]



  8. #23
    O/Siris
    Guest

    Re: Couple of Questions??

    In article <[email protected]>, [email protected]=20
    says...
    > Does Sprint PCS have an "official" place for customers
    > to post Q & A's, complaints, etc such as this?
    > I am not talking about the website e-mail address.
    > The company I work for has not only an e-mail
    > option on their website, but also an "official" spokes-
    > person/cust svc rep that visits different post sites and
    > answers/acts on behalf of the business...
    > Has SPCS maybe thought of doing something such
    > as that....???
    >=20


    I wish we would. But I think it's back to that issue of liability. =20
    Sprint big wigs don't want to find themselves somehow responsible for=20
    whatever gets done via this web site, where we can neither prove nor=20
    disprove what happened or was said. Especially if customers avail=20
    themselves of the no-archive option.

    I disagree with that attitude, but can understand it.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  9. #24
    Moonraker
    Guest

    Re: Couple of Questions??


    "Gr8 Oz" <[email protected]> wrote in message
    news:[email protected]...
    "Moonraker, I am so sorry
    > for the run around you seem to have gotten from us
    > here @ Sprint. It was not by any means our intentions.
    > I can certainly understand your lack of trust due to this
    > particular situation...You mentioned the late fees totaling
    > approx $49.00? Good Customer Service NEVER sleeps.
    > Let me as a one time courtesy get those late fees credited
    > to your accont for you and please accept my apology and
    > that of Sprint PCS for the trouble you went through.
    > We certainly do appreciate you being part of our Sprint
    > family."
    >
    > NOT ONE OF SPRINTS EMPLOYEES ON THIS FORUM WILL
    > STEP UP TO THE PLATE FOR SOMETHING LIKE THAT..


    Yeah...well, real live CS folks had that opportunity several months in a row
    and refused. Why would somebody on a Usenet forum do anything?



    > And instead are being too busy trying to justify a serious
    > problem by getting on to the customer for his actions and/or lack
    > thereof.


    I have to agree with that. The other SPCS employee bristled up and somehow
    made it MY fault that Sprint drops calls. One of the advantages of cell
    companies offering plans with large number of minutes is that they
    effectively reduce the number of trouble calls to CS. If I have a large
    number of minutes in a plan, I'm not nearly as likely to be as upset by
    dropping a call. It's not worth my time to spend 5-10 minutes on the line
    with some trained monkey complaining about a dropped call or no coverage.
    Remember a few years ago when the photofinishers were advertising "Don't
    like your pictures? We'll buy them back." ? What happened was that they
    found it was much cheaper to send first-run photos out than to hire
    inspectors to look at the work and send rolls back for remakes. It ended up
    costing them a lot of customers, some of the finishers like PhotoMat ended
    up out of business.



    > Why not take note of the specific locations (details) that
    > are being given inre to an area on dropped calls/svc
    > problems and take it upon yourselves to go into work
    > the next chance you get and file Trouble Tkts for these
    > complaints?
    >
    > What NO TAKERS???
    > I appreciate our customers so therefore Moonraker,
    > if you would like for me to get those late fees taken
    > care of for you I would be more than happy to assist.
    > I know this whole situation has you ready to head for
    > the hills and I am so very sorry if it has come down
    > to that.


    I'm not really sure if this is rhetorical or a real offer? At any rate,
    it's probably too little, too late. I'm gonna be long gone come 11/24. As
    will my LD service. And we are a USAA insured family, and I've just
    decided to tell USAA all about this little debacle, because SPCS and FON are
    partners with USAA.



    I want you to know that not all of us are too
    > busy debating to see that there was a real problem and
    > it should be taken care of now and not just have employees
    > telling you that "that shouldn't have happened" then move
    > on to the next topic of interest....This is an example of why
    > Sprint Customers feel like we do not care about them...
    > When some of us in fact DO CARE!


    Unfortunately, the upcoming layoffs will be getting rid of them :>(

    >
    >
    >
    > --
    > Because there is a satisfied customer today...
    > The company can open their doors
    > tomorrow...
    >
    >
    > "Moonraker" <[email protected]> wrote in article
    > <[email protected]>:
    > > I've had SprintPCS for maybe 4 years. While it isn't all I wanted,

    coverage
    > > wise, I've learned to live with spotty coverage and too many dropped

    calls
    > > in metro Atlanta.
    > >
    > > What has me upset is the total lack of response to a continued billing
    > > problem. In December, my bank merged, and the account numbers and

    debit
    > > card numbers changed. I went to the Sprint "website" ( what a joke THAT

    is)
    > > and changed the bank debit card number, as I had the Sprint account set

    up
    > > on automatic payment. In Jan, and EVERY month following, until Aug, I

    got
    > > dunned by collections, because some nitwit clerk somehow transposed two
    > > digits in my debit card number and had the wrong expiration date

    entered.
    > > Finally in July, a CS guy finally figured it out, despite me spending

    lots
    > > of time with other no-service reps. Every month, I got charged $7.00

    late
    > > fee due to Sprint's screw-up and they have steadfastly refused to credit

    me
    > > back the $49 (7 months worth).
    > >
    > > So, as soon as the number portability happens....I'll probably be

    looking
    > > at Sprint in the rearview mirror.
    > >
    > > Here's the questions?
    > >
    > > When is the portability supposed to be happening?
    > > What will it cost to "own the number"?
    > > In the alternative, what's the best retention deal I could hope to get

    from
    > > Sprint? I don't have a contract, and given the crappy CS, I'm really

    not
    > > too interested in signing one.
    > >
    > > I recently tried the MetroPCS deal (unlimited talk time for $35/mo), but

    the
    > > coverage was awful. I took it back. I guess the only reason I haven't

    gone
    > > with Nextel or someother carrier is the fact that my work van and my
    > > business cards have the current Sprint number on them. I just didn't

    want
    > > to have to go through re-signage on the truck, figuring that I could

    put up
    > > with Sprint until portability really happens.
    > >
    > > Ideas and advice appreciated.
    > >
    > >
    > > --
    > > There are three kinds of men:
    > > (a.) The ones that learn by reading.
    > > (b.) The few who learn by observation.
    > > (c.) The rest of them have to pee on the electric fence.
    > >
    > > Will Rogers
    > >
    > >

    >
    > [posted via phonescoop.com]






  10. #25
    Gr8 Oz
    Guest

    Re: Couple of Questions??

    Because there is a difference when you call *2 and you get
    me on the line and you get someone else... I know that if it were not
    for our customers, the company would not be where it is today. WHY
    WOULLD IT BE ANY DIFFERENT YOU ASK?
    Because it is ME that makes a difference...I can put myself in both
    situations...1/customer and 2/being the company...
    Why is it any different you ask? Because you obviously have not had
    the pleasure of getting ME on the line when you dialed *2.....I know
    that at this point in time you are ready to "fly the coop". so to
    speak...but @ the same time Spint PCS still owes you a "Thank You" for
    staying with us as long as you have...And YES, there is a difference in
    ME and OTHER *2 Customer Svc Reps....I DELIVER ON MY PROMISES...
    If you so choose to test that theory...lemme know I will be more than
    happy to DELIVER for you.

    --
    Because there is a satisfied customer today...
    The company can open their doors
    tomorrow...


    "Moonraker" <[email protected]> wrote in article
    <%[email protected]>:
    >
    > "Gr8 Oz" <[email protected]> wrote in message
    > news:[email protected]...
    > "Moonraker, I am so sorry
    > > for the run around you seem to have gotten from us
    > > here @ Sprint. It was not by any means our intentions.
    > > I can certainly understand your lack of trust due to this
    > > particular situation...You mentioned the late fees totaling
    > > approx $49.00? Good Customer Service NEVER sleeps.
    > > Let me as a one time courtesy get those late fees credited
    > > to your accont for you and please accept my apology and
    > > that of Sprint PCS for the trouble you went through.
    > > We certainly do appreciate you being part of our Sprint
    > > family."
    > >
    > > NOT ONE OF SPRINTS EMPLOYEES ON THIS FORUM WILL
    > > STEP UP TO THE PLATE FOR SOMETHING LIKE THAT..

    >
    > Yeah...well, real live CS folks had that opportunity several months in a row
    > and refused. Why would somebody on a Usenet forum do anything?
    >
    >
    >
    > > And instead are being too busy trying to justify a serious
    > > problem by getting on to the customer for his actions and/or lack
    > > thereof.

    >
    > I have to agree with that. The other SPCS employee bristled up and somehow
    > made it MY fault that Sprint drops calls. One of the advantages of cell
    > companies offering plans with large number of minutes is that they
    > effectively reduce the number of trouble calls to CS. If I have a large
    > number of minutes in a plan, I'm not nearly as likely to be as upset by
    > dropping a call. It's not worth my time to spend 5-10 minutes on the line
    > with some trained monkey complaining about a dropped call or no coverage.
    > Remember a few years ago when the photofinishers were advertising "Don't
    > like your pictures? We'll buy them back." ? What happened was that they
    > found it was much cheaper to send first-run photos out than to hire
    > inspectors to look at the work and send rolls back for remakes. It ended up
    > costing them a lot of customers, some of the finishers like PhotoMat ended
    > up out of business.
    >
    >
    >
    > > Why not take note of the specific locations (details) that
    > > are being given inre to an area on dropped calls/svc
    > > problems and take it upon yourselves to go into work
    > > the next chance you get and file Trouble Tkts for these
    > > complaints?
    > >
    > > What NO TAKERS???
    > > I appreciate our customers so therefore Moonraker,
    > > if you would like for me to get those late fees taken
    > > care of for you I would be more than happy to assist.
    > > I know this whole situation has you ready to head for
    > > the hills and I am so very sorry if it has come down
    > > to that.

    >
    > I'm not really sure if this is rhetorical or a real offer? At any rate,
    > it's probably too little, too late. I'm gonna be long gone come 11/24. As
    > will my LD service. And we are a USAA insured family, and I've just
    > decided to tell USAA all about this little debacle, because SPCS and FON are
    > partners with USAA.
    >
    >
    >
    > I want you to know that not all of us are too
    > > busy debating to see that there was a real problem and
    > > it should be taken care of now and not just have employees
    > > telling you that "that shouldn't have happened" then move
    > > on to the next topic of interest....This is an example of why
    > > Sprint Customers feel like we do not care about them...
    > > When some of us in fact DO CARE!

    >
    > Unfortunately, the upcoming layoffs will be getting rid of them :>(
    >
    > >
    > >
    > >
    > > --
    > > Because there is a satisfied customer today...
    > > The company can open their doors
    > > tomorrow...
    > >
    > >
    > > "Moonraker" <[email protected]> wrote in article
    > > <[email protected]>:
    > > > I've had SprintPCS for maybe 4 years. While it isn't all I wanted,

    > coverage
    > > > wise, I've learned to live with spotty coverage and too many dropped

    > calls
    > > > in metro Atlanta.
    > > >
    > > > What has me upset is the total lack of response to a continued billing
    > > > problem. In December, my bank merged, and the account numbers and

    > debit
    > > > card numbers changed. I went to the Sprint "website" ( what a joke THAT

    > is)
    > > > and changed the bank debit card number, as I had the Sprint account set

    > up
    > > > on automatic payment. In Jan, and EVERY month following, until Aug, I

    > got
    > > > dunned by collections, because some nitwit clerk somehow transposed two
    > > > digits in my debit card number and had the wrong expiration date

    > entered.
    > > > Finally in July, a CS guy finally figured it out, despite me spending

    > lots
    > > > of time with other no-service reps. Every month, I got charged $7.00

    > late
    > > > fee due to Sprint's screw-up and they have steadfastly refused to credit

    > me
    > > > back the $49 (7 months worth).
    > > >
    > > > So, as soon as the number portability happens....I'll probably be

    > looking
    > > > at Sprint in the rearview mirror.
    > > >
    > > > Here's the questions?
    > > >
    > > > When is the portability supposed to be happening?
    > > > What will it cost to "own the number"?
    > > > In the alternative, what's the best retention deal I could hope to get

    > from
    > > > Sprint? I don't have a contract, and given the crappy CS, I'm really

    > not
    > > > too interested in signing one.
    > > >
    > > > I recently tried the MetroPCS deal (unlimited talk time for $35/mo), but

    > the
    > > > coverage was awful. I took it back. I guess the only reason I haven't

    > gone
    > > > with Nextel or someother carrier is the fact that my work van and my
    > > > business cards have the current Sprint number on them. I just didn't

    > want
    > > > to have to go through re-signage on the truck, figuring that I could

    > put up
    > > > with Sprint until portability really happens.
    > > >
    > > > Ideas and advice appreciated.
    > > >
    > > >
    > > > --
    > > > There are three kinds of men:
    > > > (a.) The ones that learn by reading.
    > > > (b.) The few who learn by observation.
    > > > (c.) The rest of them have to pee on the electric fence.
    > > >
    > > > Will Rogers
    > > >
    > > >

    > >
    > > [posted via phonescoop.com]

    >
    >


    [posted via phonescoop.com]



  11. #26
    O/Siris
    Guest

    Re: Couple of Questions??

    In article <%[email protected]>,=20
    [email protected] says...
    > The other SPCS employee bristled up and somehow
    > made it MY fault that Sprint drops calls.
    >=20


    That isn't what I said AT ALL. In fact, I said you have every reason to=20
    feel as you do. Nowhere did, do, or will I say it's your fault.


    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  12. #27
    Phill.
    Guest

    Re: Couple of Questions??

    In article <[email protected]>,
    [email protected] (Gr8 Oz) wrote:

    > Because there is a difference when you call *2 and you get
    > me on the line and you get someone else... I know that if it were not
    > for our customers, the company would not be where it is today. WHY
    > WOULLD IT BE ANY DIFFERENT YOU ASK?
    > Because it is ME that makes a difference...I can put myself in both
    > situations...1/customer and 2/being the company...
    > Why is it any different you ask? Because you obviously have not had
    > the pleasure of getting ME on the line when you dialed *2.....I know
    > that at this point in time you are ready to "fly the coop". so to
    > speak...but @ the same time Spint PCS still owes you a "Thank You" for
    > staying with us as long as you have...And YES, there is a difference in
    > ME and OTHER *2 Customer Svc Reps....I DELIVER ON MY PROMISES...
    > If you so choose to test that theory...lemme know I will be more than
    > happy to DELIVER for you.



    Please tell us what is allowed/expected on the following issues that
    seem to detract from CSRs ability to do a good job.

    1. Average time per call expectation of managers.
    2. Handling call yourself and not escalating - expectation of managers
    3, Sales objects - Expectations to slel Advantage plans.



  13. #28
    Justin
    Guest

    Re: Couple of Questions??


    "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
    news:[email protected]...
    In article <%[email protected]>,
    [email protected] says...
    > The other SPCS employee bristled up and somehow
    > made it MY fault that Sprint drops calls.
    >


    That isn't what I said AT ALL. In fact, I said you have every reason to
    feel as you do. Nowhere did, do, or will I say it's your fault.


    --
    -+-
    RØß
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.


    You're full of it, Rob. You tried to accuse ME of the problems I had with
    Sprint, remember?

    You said that I wouldn't admit the least fault in my problems with Sprint.

    Yet you could't name ONE thing I did to cause crappy service.

    If you're going to run your mouth like an idiot, try to remember the lies
    you tell.





  14. #29
    O/Siris
    Guest

    Re: Couple of Questions??

    In article <[email protected]>,=20
    [email protected] says...
    > You're full of it, Rob. You tried to accuse ME of the problems I had wit=

    h
    > Sprint, remember?
    >=20


    I was responding to Moonraker, Justin, not you.

    More dishonesty.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  15. #30
    Phill.
    Guest

    Re: Couple of Questions??

    In article <[email protected]>,
    O/Siris <robjvargas@sprîntpcs.côm> wrote:

    > In article <[email protected]>,
    > [email protected] says...
    > > You're full of it, Rob. You tried to accuse ME of the problems I had with
    > > Sprint, remember?
    > >

    >
    > I was responding to Moonraker, Justin, not you.
    >
    > More dishonesty.



    Justin, you need to be a mindreader, remember?



  • Similar Threads




  • Page 2 of 3 FirstFirst 123 LastLast