Retention FAQ

by request:


What about retention deals? SprintPCS wisely would prefer that customers
not leave, its been reported it costs $300-$450 to obtain a new customer
in advertising, and phone price subsidies, etc.; so it behooves
SprintPCS to try to retain customers by offering them a deal. However
this is a murky, semi-secret, here-to-fore not fully documented process.
SprintPCS employees will likely insult me, but my feeling is SprintPCS
does not keep secret the special deals for new customers, why should it
keep secret the special deals it has to retain customers? From what I
have read in this newsgroup, I read about customers it has lost because
the customer didn't know how to get or wasn't offered a retention deal,
that SprintPCS might have been happy to offer.....IF IT HAD BEEN
ASKED....



FAQ on retention Deals from SprintPCS

Who should I contact?

Outside of a contract call CANCELLATION or go to a SprintPCS owned store
and talked to a manger and try to negotiate a deal. The variability of
deals is truly astounding, and while its been discussed, I'm not sure I
or anyone else has a good handle on how to get the best deal, other than
its a matter of luck and who you negotiate with, and how well you can
negotiate, and your standing as a SprintPCS customer.

CANCELLATION = 1-866-762-0468



How do I negotiate?

When buying a car, I always found the best negotiating tactic was:
"I don't think that¹s the best deal you're allowed to offer me, let me
go eat lunch, call my cell at xxx-xxx-xxxx if you can see your way clear
to do better". Last time I did that, as my wife and I were sitting down
to eat, the salesman called and said "We figured out how to give you
$800 more on your trade", I said, "OK, throw in VentShades too, and we
have a deal".



What works in negotiating with Sprint?

So apparently with Sprint, you call Cancellation and say "I'm seriously
considering switching to XXXXXXX Carrier because.....; are there any
deals you could offer me to consider to stay with Sprint?"

In my case I said (and meant it "I'm considering switching to Verizon as
my son now has Verizon, and with their deals on 1000 Free Verizon to
Verizon minutes, I'd come out ahead".

A former SprintPCS rep said (in this newsgroup) he could always tell who
was really getting ready to Cancel, and who was bluffing. If the Sprint
rep says "OK I can cancel you", you say, "I have 2 more weeks this
billing period, let me think about it, don't cancel me yet; when should
I call back to cancel so as not to be charged another month, if that¹s
what I decide?" Then hang-up, wait 30 seconds call Cancellation again,
and try another rep. Always ask for something extra when they make an
offer. If they say: we can offer you xxx minutes for only $yyy/month
with unlimited nights and weekends. Say "That sounds enticing, throw in
unlimited PCS to PCS and we have a deal", might work for you.



What retention deals are available?

Go to Google, select groups, select advanced group search, pick
alt.cellular.sprintpcs as newsgroup, and "Retention deal" as phrase
and search the last few months and see what people have gotten so you'll
know what you could reasonably expect, after examining the dozens posted
here recently.


Am I a good candidate for a good retention deal?

Apparently the longer you have been a Sprint customer, and if you've
never been late with a payment, and the more phones you have, and the
more you pay per month, the better chance you have to get a good
retention deal. You also need to be not on contract, or in the last
month of a contract.


Any other ways to save?

Yes! If you work for a large company, it may have a deal negotiated with
SprintPCS that will also allow any employee to participate. These deals
offer a discount of 8 to 27% on monthly repeating charges, and discounts
on new equipment purchases. Further, business plans are never charged
"Activation" fees; and likely have a dedicated SprintPCS employee in the
business department to handle billing problems, etc.

=========

Sept 19, 2003
This FAQ is based solely on my experiences and the experiences of others
as reported in this newsgroup. SprintPCS is free to change its policies
at any time, and I make no guarantee as to what will happen if one seeks
a retention plan, and cannot be held responsible for your results. I
believe it would serve SprintPCS better if it were not secretive about
these plans, and view this posting as helpful to Sprint. I welcome
===constructive=== criticism and additions.

Personal insults addressed to the author will be ignored.

---

› See More: Retention FAQ

How many times are you going to post this??
--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"Phill." <[email protected]> wrote in article
<[email protected]>:
> by request:
>
>
> What about retention deals? SprintPCS wisely would prefer that customers
> not leave, its been reported it costs $300-$450 to obtain a new customer
> in advertising, and phone price subsidies, etc.; so it behooves
> SprintPCS to try to retain customers by offering them a deal. However
> this is a murky, semi-secret, here-to-fore not fully documented process.
> SprintPCS employees will likely insult me, but my feeling is SprintPCS
> does not keep secret the special deals for new customers, why should it
> keep secret the special deals it has to retain customers? From what I
> have read in this newsgroup, I read about customers it has lost because
> the customer didn't know how to get or wasn't offered a retention deal,
> that SprintPCS might have been happy to offer.....IF IT HAD BEEN
> ASKED....
>
>
>
> FAQ on retention Deals from SprintPCS
>
> Who should I contact?
>
> Outside of a contract call CANCELLATION or go to a SprintPCS owned store
> and talked to a manger and try to negotiate a deal. The variability of
> deals is truly astounding, and while its been discussed, I'm not sure I
> or anyone else has a good handle on how to get the best deal, other than
> its a matter of luck and who you negotiate with, and how well you can
> negotiate, and your standing as a SprintPCS customer.
>
> CANCELLATION = 1-866-762-0468
>
>
>
> How do I negotiate?
>
> When buying a car, I always found the best negotiating tactic was:
> "I don't think that¹s the best deal you're allowed to offer me, let me
> go eat lunch, call my cell at xxx-xxx-xxxx if you can see your way clear
> to do better". Last time I did that, as my wife and I were sitting down
> to eat, the salesman called and said "We figured out how to give you
> $800 more on your trade", I said, "OK, throw in VentShades too, and we
> have a deal".
>
>
>
> What works in negotiating with Sprint?
>
> So apparently with Sprint, you call Cancellation and say "I'm seriously
> considering switching to XXXXXXX Carrier because.....; are there any
> deals you could offer me to consider to stay with Sprint?"
>
> In my case I said (and meant it "I'm considering switching to Verizon as
> my son now has Verizon, and with their deals on 1000 Free Verizon to
> Verizon minutes, I'd come out ahead".
>
> A former SprintPCS rep said (in this newsgroup) he could always tell who
> was really getting ready to Cancel, and who was bluffing. If the Sprint
> rep says "OK I can cancel you", you say, "I have 2 more weeks this
> billing period, let me think about it, don't cancel me yet; when should
> I call back to cancel so as not to be charged another month, if that¹s
> what I decide?" Then hang-up, wait 30 seconds call Cancellation again,
> and try another rep. Always ask for something extra when they make an
> offer. If they say: we can offer you xxx minutes for only $yyy/month
> with unlimited nights and weekends. Say "That sounds enticing, throw in
> unlimited PCS to PCS and we have a deal", might work for you.
>
>
>
> What retention deals are available?
>
> Go to Google, select groups, select advanced group search, pick
> alt.cellular.sprintpcs as newsgroup, and "Retention deal" as phrase
> and search the last few months and see what people have gotten so you'll
> know what you could reasonably expect, after examining the dozens posted
> here recently.
>
>
> Am I a good candidate for a good retention deal?
>
> Apparently the longer you have been a Sprint customer, and if you've
> never been late with a payment, and the more phones you have, and the
> more you pay per month, the better chance you have to get a good
> retention deal. You also need to be not on contract, or in the last
> month of a contract.
>
>
> Any other ways to save?
>
> Yes! If you work for a large company, it may have a deal negotiated with
> SprintPCS that will also allow any employee to participate. These deals
> offer a discount of 8 to 27% on monthly repeating charges, and discounts
> on new equipment purchases. Further, business plans are never charged
> "Activation" fees; and likely have a dedicated SprintPCS employee in the
> business department to handle billing problems, etc.
>
> =========
>
> Sept 19, 2003
> This FAQ is based solely on my experiences and the experiences of others
> as reported in this newsgroup. SprintPCS is free to change its policies
> at any time, and I make no guarantee as to what will happen if one seeks
> a retention plan, and cannot be held responsible for your results. I
> believe it would serve SprintPCS better if it were not secretive about
> these plans, and view this posting as helpful to Sprint. I welcome
> ===constructive=== criticism and additions.
>
> Personal insults addressed to the author will be ignored.

[posted via phonescoop.com]

In article <[email protected]>,
[email protected] (VZW Guy) wrote:

>
> How many times are you going to post this??

There was a request this AM.

FAQs are typically posted an regular intervals so newbies may see.

Another variation of Phillipe?

--
Chris

Please respond on Usenet or Phonescoop.com


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> >
> > How many times are you going to post this??
>
> There was a request this AM.
>
> FAQs are typically posted an regular intervals so newbies may see.

[posted via phonescoop.com]

Maybe once for each of his multiple personalities?
Schizoid.
---JRC---

"VZW Guy" <[email protected]> wrote in message =
news:[email protected]...
>=20
> How many times are you going to post this??
> --=20

But this isnt a reqular interval.. Once a month is a good enuff regular
interval.. but really all this post is is a way to cheat Sprint.

why not post something that is actually legitly usefull..

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> >
> > How many times are you going to post this??
>
> There was a request this AM.
>
> FAQs are typically posted an regular intervals so newbies may see.

[posted via phonescoop.com]

In article <[email protected]>,
[email protected] (VZW Guy) wrote:

> But this isnt a reqular interval.. Once a month is a good enuff regular
> interval.. but really all this post is is a way to cheat Sprint.

A Poster yesterday morning asked for the FAQ, so I posted it.


If you read some of the other posts this morning. Sprint PCS Tech said
many of the same things, and I told him (correctly it now appears) that
if I said those things I'd get slammed.

And its not cheating Sprint. If Sprint didn't want you to get a better
deal for retention, they wouldn't offer it.

Why do you keep acting like you speak for Sprint, when you no longer
work for them?

> How many times are you going to post this??

I asked for it to be posted. He was kind enough to do it. Whats wrong with
Sprint customers having a level playing field?

In article <[email protected]>,
[email protected] (Sprintposter) wrote:

> > How many times are you going to post this??
>
> I asked for it to be posted. He was kind enough to do it. Whats wrong with
> Sprint customers having a level playing field?

Maybe VZWGuy think you're not allowed? Is he the wanna-be moderator now?

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> > But this isnt a reqular interval.. Once a month is a good enuff regular
> > interval.. but really all this post is is a way to cheat Sprint.
>
> A Poster yesterday morning asked for the FAQ, so I posted it.
>
>
> If you read some of the other posts this morning. Sprint PCS Tech said
> many of the same things, and I told him (correctly it now appears) that
> if I said those things I'd get slammed.
>
> And its not cheating Sprint. If Sprint didn't want you to get a better
> deal for retention, they wouldn't offer it.
>
> Why do you keep acting like you speak for Sprint, when you no longer
> work for them?

[posted via phonescoop.com]

I'm sorry, I didnt read his post, if I had read it, i would have said
something.. But I feel posting ways to cheat a company is stupid, and
just causes trouble for everyone else... Take for example the referal
credit issue. Everyone started posting ways the cheat that system, buy
just randomly dialing numbers till they find a eligible number, and
getting $200 a month credit per phone line on the account, and once it
was spread out enough in the public, Sprint caught on and serverly
limited the program. now everyone who actually referrs VALID customers
such as myself, can no longer do it. and if employees referr people it
is now looked upon as cheating the company and people are fired becuz of
it..

I would like to have things stay around.. who knows, one day I may have
to cancel becuz of the plan being to high, and may like to see if I am
eligible for something more cost effective. I would only advise people
to contact retention only if there contract is up, and see if there is
any bonus' they can get for being a loyal customer, not to just fake
cancelation to get a cheaper plan only after being with the compnay a
few months.

And I am not speaking for Sprint, it is they way I feel, and and
informing that when you cheat a company you cheat everyone, becuz it
causes the company to loose money, and then the company will in turn
pass those costs onto it's customers.

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> > But this isnt a reqular interval.. Once a month is a good enuff regular
> > interval.. but really all this post is is a way to cheat Sprint.
>
> A Poster yesterday morning asked for the FAQ, so I posted it.
>
>
> If you read some of the other posts this morning. Sprint PCS Tech said
> many of the same things, and I told him (correctly it now appears) that
> if I said those things I'd get slammed.
>
> And its not cheating Sprint. If Sprint didn't want you to get a better
> deal for retention, they wouldn't offer it.
>
> Why do you keep acting like you speak for Sprint, when you no longer
> work for them?

[posted via phonescoop.com]

Here's my scenario. The sprint rep who set up out shared minute plan
screwed it up REALLY bad.....so bad that *2 wouldn't do ANYTHING about
it. My Sprint Rep told me to go to the Sprint store, and they froze in
fear when they saw it. Retention was the ONLY way to get the plan
fixed. The idiot that set it up put my GF on a picture plan when we
both have 4900s.....

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

In article <[email protected]>,
[email protected] (VZW Guy) wrote:

> I'm sorry, I didnt read his post, if I had read it, i would have said
> something.. But I feel posting ways to cheat a company is stupid, and
> just causes trouble for everyone else...

Why do you keep repeating that its cheating. IT IS NOT. It is utilizing
a service that SprintPCS provides. They would not have "retention" plans
if they didn't want to give them out to help keep customers as satisfied
customers. You don't weork for Sprint any more, quit trying to act as a
spokesperson for Sprint.

In article <[email protected]>,=20
[email protected] says...
> Maybe VZWGuy think you're not allowed? Is he the wanna-be moderator now?
>=20
>=20

Since when does someone posting an opinion that disagrees with you=20
equate to wanting to moderate?

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>,
O/Siris <robjvargas@sprîntpcs.com> wrote:

> In article <[email protected]>,
> [email protected] says...
> > Maybe VZWGuy think you're not allowed? Is he the wanna-be moderator now?
> >
> >
>
> Since when does someone posting an opinion that disagrees with you
> equate to wanting to moderat


Go read it again? You're a TROLL