Phone won't roam

"tom ronson" <[email protected]> wrote in article
<[email protected]>:
> "O/Siris" <robjvargas@sprîntpcs.com> wrote in message
> news:[email protected]...
> In article <[email protected]>,
>
> >>No, Sprint CUSTOMERS say it's improving.
>
> Oh, are they the same CUSTOMERS that were polled in the recent JD Powers
> survey on cell service? Oh ya, the annual "that's old data" argument is in
> play. Sorry.
>
> But keep telling yourself how much better it is, that'll make it so. Maybe
> hit the company intranet with the voluminous press releases that repeat the
> chant of "better service" if you start to doubt it --- that'll make it all
> better.
>
> Denial is not a tool in a service center, or at least legitimate ones.
>
> Have a nice day.
>
> --tr
>
>

I'm not the one denying, Tom. How many of those JD Power customers said
their issues weren't resolved? We don't know, because JD Power refuses
to release the details of their survey. How many simply got pissed at
Claire? Once more, JD Power won't say.

Discussing information that is not given is hardly denial. On *this*
newgroup, SprintPCS *customers* are reporting an improvement. Not an
end to the problems, but an improvement. You don't have to deny
problems to admit progress, Tom.

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them



[posted via phonescoop.com]

---

› See More: Phone won't roam

"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> "tom ronson" <[email protected]> wrote in article
> <[email protected]>:
> > "O/Siris" <robjvargas@sprîntpcs.com> wrote in message
> > news:[email protected]...
> > In article <[email protected]>,
> >
> > >>No, Sprint CUSTOMERS say it's improving.
> >
> > Oh, are they the same CUSTOMERS that were polled in the recent JD Powers
> > survey on cell service? Oh ya, the annual "that's old data" argument is
in
> > play. Sorry.
> >
> > But keep telling yourself how much better it is, that'll make it so.
Maybe
> > hit the company intranet with the voluminous press releases that repeat
the
> > chant of "better service" if you start to doubt it --- that'll make it
all
> > better.
> >
> > Denial is not a tool in a service center, or at least legitimate ones.
> >
> > Have a nice day.
> >
> > --tr
> >
> >
>
> I'm not the one denying, Tom. How many of those JD Power customers said
> their issues weren't resolved? We don't know, because JD Power refuses
> to release the details of their survey. How many simply got pissed at
> Claire? Once more, JD Power won't say.

But we do know the general questions asked. They fit into four categories
you blatently refuse to discuss. How can you be critical of a study and yet
not discuss it?


> Discussing information that is not given is hardly denial. On *this*
> newgroup, SprintPCS *customers* are reporting an improvement. Not an
> end to the problems, but an improvement. You don't have to deny
> problems to admit progress, Tom.

Some say it's gotten better, others say it hasn't. Hardly conclusive, Rob.


> --
> -+-
> RØß
> O/Siris
> I work for Sprint PCS
> I *don't* speak for them
>
>
>
> [posted via phonescoop.com]

"Justin Green" <[email protected]> wrote in article
<[email protected]>:
>
> "O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
> > "tom ronson" <[email protected]> wrote in article
> > <[email protected]>:
> > > "O/Siris" <robjvargas@sprîntpcs.com> wrote in message
> > > news:[email protected]...
> > > In article <[email protected]>,
> > >
> > > >>No, Sprint CUSTOMERS say it's improving.
> > >
> > > Oh, are they the same CUSTOMERS that were polled in the recent JD Powers
> > > survey on cell service? Oh ya, the annual "that's old data" argument is
> in
> > > play. Sorry.
> > >
> > > But keep telling yourself how much better it is, that'll make it so.
> Maybe
> > > hit the company intranet with the voluminous press releases that repeat
> the
> > > chant of "better service" if you start to doubt it --- that'll make it
> all
> > > better.
> > >
> > > Denial is not a tool in a service center, or at least legitimate ones.
> > >
> > > Have a nice day.
> > >
> > > --tr
> > >
> > >
> >
> > I'm not the one denying, Tom. How many of those JD Power customers said
> > their issues weren't resolved? We don't know, because JD Power refuses
> > to release the details of their survey. How many simply got pissed at
> > Claire? Once more, JD Power won't say.
>
> But we do know the general questions asked. They fit into four categories
> you blatently refuse to discuss. How can you be critical of a study and yet
> not discuss it?
>

Justin, all I've EVER said is exactly what I said above, that there's
nothing for me to respond to. There's a general statement about the
overall results, but even a thimbleful of information about how SPCS
wound up at the bottom. That's true. You even agree above. If that
information is unavailable, then what, EXACTLY, am I supposed to
discuss? OK, we know the general questions. But if we don't know how
SPCS fared in them, what's to discuss?

That's not critical *or* favorable. In fact, I repeatedly said I don't
doubt the result. There's just nothing for me to say it's wrong OR
right.

>
> > Discussing information that is not given is hardly denial. On *this*
> > newgroup, SprintPCS *customers* are reporting an improvement. Not an
> > end to the problems, but an improvement. You don't have to deny
> > problems to admit progress, Tom.
>
> Some say it's gotten better, others say it hasn't. Hardly conclusive, Rob.
>

Once more you're "responding" to something I haven't said. I have said
NOTHING about how conclusive that is. Only that it *is*, in fact,
happening. Is it not?

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them


[posted via phonescoop.com]

"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> "Justin Green" <[email protected]> wrote in article
> <[email protected]>:
> >
> > "O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
> > news:[email protected]...
> > > "tom ronson" <[email protected]> wrote in article
> > > <[email protected]>:
> > > > "O/Siris" <robjvargas@sprîntpcs.com> wrote in message
> > > > news:[email protected]...
> > > > In article <[email protected]>,
> > > >
> > > > >>No, Sprint CUSTOMERS say it's improving.
> > > >
> > > > Oh, are they the same CUSTOMERS that were polled in the recent JD
Powers
> > > > survey on cell service? Oh ya, the annual "that's old data" argument
is
> > in
> > > > play. Sorry.
> > > >
> > > > But keep telling yourself how much better it is, that'll make it so.
> > Maybe
> > > > hit the company intranet with the voluminous press releases that
repeat
> > the
> > > > chant of "better service" if you start to doubt it --- that'll make
it
> > all
> > > > better.
> > > >
> > > > Denial is not a tool in a service center, or at least legitimate
ones.
> > > >
> > > > Have a nice day.
> > > >
> > > > --tr
> > > >
> > > >
> > >
> > > I'm not the one denying, Tom. How many of those JD Power customers
said
> > > their issues weren't resolved? We don't know, because JD Power
refuses
> > > to release the details of their survey. How many simply got pissed at
> > > Claire? Once more, JD Power won't say.
> >
> > But we do know the general questions asked. They fit into four
categories
> > you blatently refuse to discuss. How can you be critical of a study and
yet
> > not discuss it?
> >
>
> Justin, all I've EVER said is exactly what I said above, that there's
> nothing for me to respond to. There's a general statement about the
> overall results, but even a thimbleful of information about how SPCS
> wound up at the bottom. That's true. You even agree above. If that
> information is unavailable, then what, EXACTLY, am I supposed to
> discuss? OK, we know the general questions. But if we don't know how
> SPCS fared in them, what's to discuss?
>
> That's not critical *or* favorable. In fact, I repeatedly said I don't
> doubt the result. There's just nothing for me to say it's wrong OR
> right.
>
> >
> > > Discussing information that is not given is hardly denial. On *this*
> > > newgroup, SprintPCS *customers* are reporting an improvement. Not an
> > > end to the problems, but an improvement. You don't have to deny
> > > problems to admit progress, Tom.
> >
> > Some say it's gotten better, others say it hasn't. Hardly conclusive,
Rob.
> >
>
> Once more you're "responding" to something I haven't said. I have said
> NOTHING about how conclusive that is. Only that it *is*, in fact,
> happening. Is it not?
>
> --
> -+-
> RØß
> O/Siris
> I work for Sprint PCS
> I *don't* speak for them
>
>
> [posted via phonescoop.com]


What freaking progress? Sprint PCS awarded itself a fake standard, so now
you're all happy?

In article <[email protected]>, [email protected]=20
says...
> What freaking progress? Sprint PCS awarded itself a fake standard, so no=
w
> you're all happy?
>=20
>=20

Get back to me when you're ready to respond to what I said, not what you=20
invent.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>, [email protected]
says...
> What freaking progress? Sprint PCS awarded itself a fake standard, so now
> you're all happy?
>
>

Get back to me when you're ready to respond to what I said, not what you
invent.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


"You don't have to deny
problems to admit progress, Tom."

You have a problem standing by ANYTHING you say.

In article <[email protected]>,=20
[email protected] says...
> "You don't have to deny
> problems to admit progress, Tom."
>=20
> You have a problem standing by ANYTHING you say.
>=20

So saying one thing doesn't exclude the other means I'm saying either is=20
true?

Nope.

Get back to me when you're ready to respond to what I *actually* said.


--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
> "You don't have to deny
> problems to admit progress, Tom."
>
> You have a problem standing by ANYTHING you say.
>

So saying one thing doesn't exclude the other means I'm saying either is
true?

Nope.

Get back to me when you're ready to respond to what I *actually* said.


--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.

YOU don't even know what you said.