SprintPCS Customer Service unchanged.

He's a doctor that posts often on these newsgroups

--
Verizon customer/ formerly Cingular user/ formerly Sprint PCS user


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> Mike <[email protected]> wrote:
>
> > For the record, I have two phones, one with VZW and one with AT&T GSM.
> > Only about 5 more carriers to go before I become the Ohio version of
> > Stanley Cline.
>
> OK, I'll bite, who is Stanley Cline?

[posted via phonescoop.com]

---

› See More: SprintPCS Customer Service unchanged.

I know but im still curious..

Cuz rarely does one advocate just hand off a call to the person sitting
next to them, becuz that person is usually on a call too..
You would be able to tell this becuz if your were transfoered back into
que, you woulda the interruptions in the music saying a Representative
will be with you shortly kinda stuff.
--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> > can I just ask one question, i'm just curious.. It about you being given
> > to another rep instead of supervisor..
> >
> > 1. did they place you on hold and just have their neighbot take the call
> > as a supervisor? If so, How do you know this?
> >
> > or
> >
> > 2. Did the place you on hold and then transfer you back in the waiting
> > que till someone answered the call??
>
> Dunno. Either way its typical lousy Sprint service. Say you're being
> transfered to floor manager, and getting transferred to another CSR. I
> know cause I asked their title.
>
> But according to the Sprint apologists this doesnt happen any more.

[posted via phonescoop.com]

I think wut phill meant as he didnt know wether he was Transfered back
in que to wait for a new person to answer the call, or wether he was
just give to the person sitting next the the Representative he was just
speakin with.

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


Steven J Sobol <[email protected]> wrote in article
<[email protected]>:
> In alt.cellular Phill. <[email protected]> wrote:
>
> > Dunno.
>
> Then he wrote:
>
> > Either way its typical lousy Sprint service. Say you're being
> > transfered to floor manager, and getting transferred to another CSR. I
> > know cause I asked their title.
>
> But you just said you didn't know what happened.
>
> --
> JustThe.net Internet & Multimedia Services
> 22674 Motnocab Road * Apple Valley, CA 92307-1950
> Steve Sobol, Proprietor
> 888.480.4NET (4638) * 248.724.4NET * [email protected]

[posted via phonescoop.com]

In article <[email protected]>,
[email protected] (P Howard) wrote:

> He's a doctor that posts often on these newsgroups

I'm sorry, that doesn't cause me to be prejuidicial either way.

In article <[email protected]>,
[email protected] (VZW Guy) wrote:

> I know but im still curious..
>
> Cuz rarely does one advocate just hand off a call to the person sitting
> next to them, becuz that person is usually on a call too..
> You would be able to tell this becuz if your were transfoered back into
> que, you woulda the interruptions in the music saying a Representative
> will be with you shortly kinda stuff.


nope, no recorded messages.

Nor should it... the email I was answering asked "Who is Stanley Cline?"


I was merely answering the person's question of who he was.

--
Verizon customer/ formerly Cingular user/ formerly Sprint PCS user


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (P Howard) wrote:
>
> > He's a doctor that posts often on these newsgroups
>
> I'm sorry, that doesn't cause me to be prejuidicial either way.

[posted via phonescoop.com]

And I don't believe he's a doctor either. Try http://www.roamer1.org/ .


P Howard wrote:
> Nor should it... the email I was answering asked "Who is Stanley
> Cline?"
>
>
> I was merely answering the person's question of who he was.
>
>
> "Phill." <[email protected]> wrote in article
> <[email protected]>:
>> In article <[email protected]>,
>> [email protected] (P Howard) wrote:
>>
>>> He's a doctor that posts often on these newsgroups
>>
>> I'm sorry, that doesn't cause me to be prejuidicial either way.
>
> [posted via phonescoop.com]

ok then I guess you may have been just handed off to another person next
to them.. But sometimes it does need to be done, especially if a
supervisor isnt immediatly available to speak with you.. And I do know
sometimes, they will have an expereinced advocate act a a floor walker
to assist other advocates who need assistant.. I know this, becuz I have
done it.. At that point they are basically granted the same rights as a
Team advisor, which is usually who ya speak to anyways when you ask for
a supervisor.

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> > I know but im still curious..
> >
> > Cuz rarely does one advocate just hand off a call to the person sitting
> > next to them, becuz that person is usually on a call too..
> > You would be able to tell this becuz if your were transfoered back into
> > que, you woulda the interruptions in the music saying a Representative
> > will be with you shortly kinda stuff.
>
>
> nope, no recorded messages.

[posted via phonescoop.com]

In alt.cellular VZW Guy <[email protected]> wrote:
> I think wut phill meant as he didnt know wether he was Transfered back
> in que to wait for a new person to answer the call, or wether he was
> just give to the person sitting next the the Representative he was just
> speakin with.

If you'd read Phillipe's posting history in alt.cellular.sprintpcs, you
would notice that when queried about his stories, he always craftily avoids
answering the queries. I think he's trolling. So do most of the people on
a.c.spcs.

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

In alt.cellular Phill. <[email protected]> wrote:
> In article <[email protected]>,
> [email protected] (P Howard) wrote:
>
>> He's a doctor that posts often on these newsgroups
>
> I'm sorry, that doesn't cause me to be prejuidicial either way.

It's not meant to. The point is that Mike is going to end up having as
many phones as Stanley does (he has 4 or 5). Wasn't meant to sway you in
either direction.

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

On Sun, 21 Sep 2003 22:47:48 GMT, "Phill." <[email protected]> wrote:


>A Sprint apologist posted earlier today how much better Customer Service
>is. Maybe their bosses instructed them to do so. So I called in, had a 3
>minute wait (good for Sprint) to get to a live person, who had no
>authority to make the adjustment I needed, so I asked that the call be
>escalated.

In the following thread you talked about many things, but you never
said what kind of "adjustment" you were trying to make. That is relevant to
whatever actions SPCS took, and I'm curious what it was.

DGI