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  1. #1
    Phill.
    Guest
    In article <[email protected]>,
    [email protected] (Jim Smith) wrote:

    > No.
    > 1) Lying is not ethical.
    > 2) Lying is not an effective long-term strategy.


    But lying is apparently standard procedure at SprintPCS Customer Service.

    A Sprint apologist posted earlier today how much better Customer Service
    is. Maybe their bosses instructed them to do so. So I called in, had a 3
    minute wait (good for Sprint) to get to a live person, who had no
    authority to make the adjustment I needed, so I asked that the call be
    escalated. 5 minutes later, I am transfered not to a supervisor as
    promised but to another CSR. This is a typical SprintPCS trick; and
    undoubtably part of the reason SprintPCS Customer Service was just
    ranked last in the industry by JD Power.



    See More: SprintPCS Customer Service unchanged.




  2. #2
    Lawrence Glasser
    Guest

    Re: SprintPCS Customer Service unchanged.

    "Phill." wrote:
    >
    > In article <[email protected]>,
    > [email protected] (Jim Smith) wrote:
    >
    > > No.
    > > 1) Lying is not ethical.
    > > 2) Lying is not an effective long-term strategy.

    >
    > But lying is apparently standard procedure at SprintPCS Customer Service.
    >
    > A Sprint apologist posted earlier today how much better Customer Service
    > is. Maybe their bosses instructed them to do so. So I called in, had a 3
    > minute wait (good for Sprint) to get to a live person, who had no
    > authority to make the adjustment I needed, so I asked that the call be
    > escalated. 5 minutes later, I am transfered not to a supervisor as
    > promised but to another CSR. This is a typical SprintPCS trick; and
    > undoubtably part of the reason SprintPCS Customer Service was just
    > ranked last in the industry by JD Power.


    Are you *ever* happy with *anything*?

    Larry



  3. #3
    Bob Smith
    Guest

    Re: SprintPCS Customer Service unchanged.


    "Phill." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > [email protected] (Jim Smith) wrote:
    >
    > > No.
    > > 1) Lying is not ethical.
    > > 2) Lying is not an effective long-term strategy.

    >
    > But lying is apparently standard procedure at SprintPCS Customer

    Service.
    >
    > A Sprint apologist posted earlier today how much better Customer

    Service
    > is. Maybe their bosses instructed them to do so. So I called in, had

    a 3
    > minute wait (good for Sprint) to get to a live person, who had no
    > authority to make the adjustment I needed, so I asked that the call

    be
    > escalated. 5 minutes later, I am transfered not to a supervisor as
    > promised but to another CSR. This is a typical SprintPCS trick; and
    > undoubtably part of the reason SprintPCS Customer Service was just
    > ranked last in the industry by JD Power.


    So Phillippe, what was the account adjustment you were trying to
    accomplish?

    Bob





  4. #4
    Phill.
    Guest

    Re: SprintPCS Customer Service unchanged.

    In article <[email protected]>,
    "Bob Smith" <[email protected]> wrote:

    >
    > "Phill." <[email protected]> wrote in message
    > news:[email protected]
    > > In article <[email protected]>,
    > > [email protected] (Jim Smith) wrote:
    > >
    > > > No.
    > > > 1) Lying is not ethical.
    > > > 2) Lying is not an effective long-term strategy.

    > >
    > > But lying is apparently standard procedure at SprintPCS Customer

    > Service.
    > >
    > > A Sprint apologist posted earlier today how much better Customer

    > Service
    > > is. Maybe their bosses instructed them to do so. So I called in, had

    > a 3
    > > minute wait (good for Sprint) to get to a live person, who had no
    > > authority to make the adjustment I needed, so I asked that the call

    > be
    > > escalated. 5 minutes later, I am transfered not to a supervisor as
    > > promised but to another CSR. This is a typical SprintPCS trick; and
    > > undoubtably part of the reason SprintPCS Customer Service was just
    > > ranked last in the industry by JD Power.

    >
    > So Phillippe, what was the account adjustment you were trying to
    > accomplish?


    Smith, the leading Sprint apologist this week.
    What could YOU do to help?



  5. #5
    Steven J Sobol
    Guest

    Re: SprintPCS Customer Service unchanged.

    In alt.cellular.sprintpcs Phill. <[email protected]> wrote:

    >> So Phillippe, what was the account adjustment you were trying to
    >> accomplish?

    >
    > Smith, the leading Sprint apologist this week.
    > What could YOU do to help?


    Why don't you just answer the question? Do you not _have_ an answer?

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  6. #6
    Bob Smith
    Guest

    Re: SprintPCS Customer Service unchanged.


    "Phill." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Bob Smith" <[email protected]> wrote:
    >
    > >
    > > "Phill." <[email protected]> wrote in message
    > > news:[email protected]
    > > > In article <[email protected]>,
    > > > [email protected] (Jim Smith) wrote:
    > > >
    > > > > No.
    > > > > 1) Lying is not ethical.
    > > > > 2) Lying is not an effective long-term strategy.
    > > >
    > > > But lying is apparently standard procedure at SprintPCS Customer

    > > Service.
    > > >
    > > > A Sprint apologist posted earlier today how much better Customer

    > > Service
    > > > is. Maybe their bosses instructed them to do so. So I called in,

    had
    > > a 3
    > > > minute wait (good for Sprint) to get to a live person, who had

    no
    > > > authority to make the adjustment I needed, so I asked that the

    call
    > > be
    > > > escalated. 5 minutes later, I am transfered not to a supervisor

    as
    > > > promised but to another CSR. This is a typical SprintPCS trick;

    and
    > > > undoubtably part of the reason SprintPCS Customer Service was

    just
    > > > ranked last in the industry by JD Power.

    > >
    > > So Phillippe, what was the account adjustment you were trying to
    > > accomplish?

    >
    > Smith, the leading Sprint apologist this week.
    > What could YOU do to help?


    This reply comes from one who has changed his on line ID at least 5
    times over the past month, to get around kill filters.

    What apology am I making for SPCS? I asked you a simple question,
    which you apparently can't or don't want to answer.

    Bob::Getting tired of these false accusations by Phillippe, Richard,
    P., P. Reality, PHil Real, Phill::





  7. #7
    Phill.
    Guest

    Re: SprintPCS Customer Service unchanged.

    In article <[email protected]>,
    "Bob Smith" <[email protected]> wrote:


    >
    > Bob::Getting tired of these false accusations by Phillippe, Richard,
    > P., P. Reality, PHil Real, Phill::
    >
    >


    The question remains Mr. Sprint apologist. If I have an issue with
    Sprint:

    What could YOU do to help? Change the subject, insult me, make excuses
    for Sprint not following the consumer code, we get that from you.



  8. #8
    Steven J Sobol
    Guest

    Re: SprintPCS Customer Service unchanged.

    In alt.cellular Phill. <[email protected]> wrote:

    > The question remains Mr. Sprint apologist. If I have an issue with
    > Sprint:
    >
    > What could YOU do to help? Change the subject, insult me, make excuses
    > for Sprint not following the consumer code, we get that from you.


    So why don't you answer the question anyhow? Others want to know.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  9. #9
    Bob Smith
    Guest

    Re: SprintPCS Customer Service unchanged.


    "Phill." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Bob Smith" <[email protected]> wrote:
    >
    >
    > >
    > > Bob::Getting tired of these false accusations by Phillippe,

    Richard,
    > > P., P. Reality, PHil Real, Phill::
    > >
    > >

    >
    > The question remains Mr. Sprint apologist. If I have an issue with
    > Sprint:
    >
    > What could YOU do to help? Change the subject, insult me, make

    excuses
    > for Sprint not following the consumer code, we get that from you.


    You insult yourself Phillippe, every time you change your ID ... I
    didn't change the subject Phillippe ... err, and the rest of your
    multiple personalities too.

    As to what I can do to help? I'm a customer, just like you ... If you
    want to do something, vote with wallet and change to another provider
    .... I'm happy with my service.

    Bob





  10. #10
    VZW Guy
    Guest

    Re: SprintPCS Customer Service unchanged.

    can I just ask one question, i'm just curious.. It about you being given
    to another rep instead of supervisor..

    1. did they place you on hold and just have their neighbot take the call
    as a supervisor? If so, How do you know this?

    or

    2. Did the place you on hold and then transfer you back in the waiting
    que till someone answered the call??

    --
    Statements made by me are of my opinion and knowledge, and do not
    express those by Verizon Wireless(R).
    Any information I give is subject to change without notice, and may not
    be completely accurate.


    "Phill." <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > [email protected] (Jim Smith) wrote:
    >
    > > No.
    > > 1) Lying is not ethical.
    > > 2) Lying is not an effective long-term strategy.

    >
    > But lying is apparently standard procedure at SprintPCS Customer Service.
    >
    > A Sprint apologist posted earlier today how much better Customer Service
    > is. Maybe their bosses instructed them to do so. So I called in, had a 3
    > minute wait (good for Sprint) to get to a live person, who had no
    > authority to make the adjustment I needed, so I asked that the call be
    > escalated. 5 minutes later, I am transfered not to a supervisor as
    > promised but to another CSR. This is a typical SprintPCS trick; and
    > undoubtably part of the reason SprintPCS Customer Service was just
    > ranked last in the industry by JD Power.


    [posted via phonescoop.com]



  11. #11
    Phill.
    Guest

    Re: SprintPCS Customer Service unchanged.

    In article <[email protected]>,
    "Bob Smith" <[email protected]> wrote:

    > You insult yourself Phillippe


    You are the Troll. SprintPCS customer service is still bad no matter how
    much you insult me or SPIN things.



  12. #12
    Phill.
    Guest

    Re: SprintPCS Customer Service unchanged.

    In article <[email protected]>,
    [email protected] (VZW Guy) wrote:

    > can I just ask one question, i'm just curious.. It about you being given
    > to another rep instead of supervisor..
    >
    > 1. did they place you on hold and just have their neighbot take the call
    > as a supervisor? If so, How do you know this?
    >
    > or
    >
    > 2. Did the place you on hold and then transfer you back in the waiting
    > que till someone answered the call??


    Dunno. Either way its typical lousy Sprint service. Say you're being
    transfered to floor manager, and getting transferred to another CSR. I
    know cause I asked their title.

    But according to the Sprint apologists this doesnt happen any more.



  13. #13
    Mike
    Guest

    Re: SprintPCS Customer Service unchanged.

    On Mon, 22 Sep 2003 19:23:17 GMT, "Phill." <[email protected]> wrote:

    >In article <[email protected]>,
    > "Bob Smith" <[email protected]> wrote:
    >
    >> You insult yourself Phillippe

    >
    >You are the Troll. SprintPCS customer service is still bad no matter how
    >much you insult me or SPIN things.


    You know, I don't even have Sprint PCS. Never used it. Haven't even
    heard it or had it demonstrated. But it seems like YOU are the troll
    to me.

    For the record, I have two phones, one with VZW and one with AT&T GSM.
    Only about 5 more carriers to go before I become the Ohio version of
    Stanley Cline.

    Mike



  14. #14
    Steven J Sobol
    Guest

    Re: SprintPCS Customer Service unchanged.

    In alt.cellular Phill. <[email protected]> wrote:

    > Dunno.


    Then he wrote:

    > Either way its typical lousy Sprint service. Say you're being
    > transfered to floor manager, and getting transferred to another CSR. I
    > know cause I asked their title.


    But you just said you didn't know what happened.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  15. #15
    Phill.
    Guest

    Re: SprintPCS Customer Service unchanged.

    In article <[email protected]>,
    Mike <[email protected]> wrote:

    > For the record, I have two phones, one with VZW and one with AT&T GSM.
    > Only about 5 more carriers to go before I become the Ohio version of
    > Stanley Cline.


    OK, I'll bite, who is Stanley Cline?



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