Page 1 of 4 123 ... LastLast
Results 1 to 15 of 48
  1. #1
    Phill.
    Guest
    Over here in Sprintpcs newsgroup we have a few SprintPCS apologists
    telling how great Sprint is since the new consumer code. Strange, the
    complaints keep getting posted, but they ignore those and keep patting
    themselves on the back.

    So I ask folks:

    What changes has anyone seen in any Cellular Carrier since they
    "adopted" their consumer code.

    items:

    + Coverage maps seem as bad as ever, drawn by the marketing department;
    SprintPCS just went to smaller scale maps on the web, worse than ever.

    + If one calls with a coverage problem,
    its the user's fault never the cell companies

    + If a phone is not working correctly (i.e. not roaming) obviously
    always user's fault "The Customer is always wrong"

    + If a model phone is problematic; never admit it, keep selling them.


    Basically you're promised the moon, sold a cell phone, and then you are
    a revenue stream, and customer service is a cost to be minimized, but
    advertising expenses keep going up.



    See More: Consumer code - Has anything changed?




  2. #2
    bones boy
    Guest

    Re: Consumer code - Has anything changed?

    On Mon, 22 Sep 2003 12:01:36 GMT, "Phill." <[email protected]> wrote:

    >Over here in Sprintpcs newsgroup we have a few SprintPCS apologists
    >telling how great Sprint is since the new consumer code. Strange, the
    >complaints keep getting posted, but they ignore those and keep patting
    >themselves on the back.
    >
    >So I ask folks:
    >
    >What changes has anyone seen in any Cellular Carrier since they
    >"adopted" their consumer code.
    >
    >items:
    >
    >+ Coverage maps seem as bad as ever, drawn by the marketing department;
    > SprintPCS just went to smaller scale maps on the web, worse than ever.
    >
    >+ If one calls with a coverage problem,
    > its the user's fault never the cell companies
    >
    >+ If a phone is not working correctly (i.e. not roaming) obviously
    > always user's fault "The Customer is always wrong"
    >
    >+ If a model phone is problematic; never admit it, keep selling them.
    >
    >
    >Basically you're promised the moon, sold a cell phone, and then you are
    >a revenue stream, and customer service is a cost to be minimized, but
    >advertising expenses keep going up.


    I can't speak for everyone, but I now find that my libido is greatly
    enhanced. I'm finding that I last a lot longer, and my wife is
    completely happy. Can you believe *she* took out the trash last night?
    All in all I think that the Consumer Code has really improved our
    marriage. And I don't yell at the kids so much.




  3. #3
    Bob Smith
    Guest

    Re: Consumer code - Has anything changed?


    "Phill." <[email protected]> wrote in message
    news:[email protected]
    > Over here in Sprintpcs newsgroup we have a few SprintPCS apologists
    > telling how great Sprint is since the new consumer code. Strange,

    the
    > complaints keep getting posted, but they ignore those and keep

    patting
    > themselves on the back.


    Actually, that's a misstatementPhillippe. What has been said that is
    that most folks who have taken the time to post to that thread have
    noticed an improvement with calling SPCS CS.
    >
    > So I ask folks:
    >
    > What changes has anyone seen in any Cellular Carrier since they
    > "adopted" their consumer code.
    >
    > items:
    >
    > + Coverage maps seem as bad as ever, drawn by the marketing

    department;
    > SprintPCS just went to smaller scale maps on the web, worse than

    ever.

    Has SPCS changed their maps yet? I don't think so. It takes time to
    update maps, get them printed up in brochures and into the stores as
    it does with all wireless providers.

    >
    > + If one calls with a coverage problem,
    > its the user's fault never the cell companies
    >
    > + If a phone is not working correctly (i.e. not roaming) obviously
    > always user's fault "The Customer is always wrong"


    After a few phone calls, that user also came back and said that the
    problem was resolved ...
    >
    > + If a model phone is problematic; never admit it, keep selling

    them.
    >
    >
    > Basically you're promised the moon, sold a cell phone, and then you

    are
    > a revenue stream, and customer service is a cost to be minimized,

    but
    > advertising expenses keep going up.


    Very curious, on how you keep attacking SPCS, but still using their
    service. If I was as P.O.ed as you continually are, I'd be voting with
    my dollars and switch service ...

    Bob





  4. #4
    Hopper
    Guest

    Re: Consumer code - Has anything changed?


    "bones boy" <[email protected]> wrote in message
    news:[email protected]
    > On Mon, 22 Sep 2003 12:01:36 GMT, "Phill." <[email protected]> wrote:


    >
    > I can't speak for everyone, but I now find that my libido is greatly
    > enhanced. I'm finding that I last a lot longer, and my wife is
    > completely happy. Can you believe *she* took out the trash last night?
    > All in all I think that the Consumer Code has really improved our
    > marriage. And I don't yell at the kids so much.
    >


    I didn't know what to attribute it to, but I've noticed the same thing.
    People hand out respect by the bushel when I'm around. Comp USA waived their
    restocking fees for me, my laundry washes itself, and I kicked my nasty
    fourteen year addiction to herion and crystal meth. All the money I spent on
    booze, women and drugs now goes to outreach program in the inner city.

    Go Consumer Code!

    Hopper





  5. #5
    Phill.
    Guest

    Re: Consumer code - Has anything changed?

    In article <[email protected]>,
    "Bob Smith" <[email protected]> wrote:

    > Actually, that's a misstatementPhillippe. What has been said that is
    > that most folks who have taken the time to post to that thread have
    > noticed an improvement with calling SPCS CS.


    I disagree with that assertion and charactierization.



  6. #6
    Phill.
    Guest

    Re: Consumer code - Has anything changed?

    In article <[email protected]>,
    "Bob Smith" <[email protected]> wrote:

    > Has SPCS changed their maps yet? I don't think so. It takes time to
    > update maps, get them printed up in brochures and into the stores as
    > it does with all wireless providers.


    They did change their maps onlone. For the worse. They are now smaller
    scale, and harder to see any 2 or 5 mile area that could easdily be a
    swiss cheese hole.

    Sprint has not said word one about plans for a compliant map. They
    should not be bragging about agreeing to the code if they know their
    maps are noncompliant, as the rest of us know.



  7. #7
    Phill.
    Guest

    Re: Consumer code - Has anything changed?

    In article <[email protected]>,
    "Bob Smith" <[email protected]> wrote:

    > > + If a phone is not working correctly (i.e. not roaming) obviously
    > > always user's fault "The Customer is always wrong"

    >
    > After a few phone calls, that user also came back and said that the
    > problem was resolved ...


    It's a good sign that it took 5 phone aclls and a trip to a store before
    they got someone knowledgeable.?



  8. #8
    Phill.
    Guest

    Re: Consumer code - Has anything changed?

    In article <[email protected]>,
    "Bob Smith" <[email protected]> wrote:

    > Very curious, on how you keep attacking SPCS, but still using their
    > service. If I was as P.O.ed as you continually are, I'd be voting with
    > my dollars and switch service ...


    You conviently ignore what you want to. Remember? I just got a retention
    deal big enough to choke a horse.

    Sprint: Good Network, bad service.



  9. #9
    Phill.
    Guest

    Re: Consumer code - Has anything changed?

    In article <[email protected]>,
    bones boy <[email protected]> wrote:

    > I can't speak for everyone, but I now find that my libido is greatly
    > enhanced. I'm finding that I last a lot longer, and my wife is
    > completely happy. Can you believe *she* took out the trash last night?
    > All in all I think that the Consumer Code has really improved our
    > marriage. And I don't yell at the kids so much.




    I apologize then. maybe Smith is right.



  10. #10
    Bob Smith
    Guest

    Re: Consumer code - Has anything changed?


    "Phill." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Bob Smith" <[email protected]> wrote:
    >
    > > Very curious, on how you keep attacking SPCS, but still using

    their
    > > service. If I was as P.O.ed as you continually are, I'd be voting

    with
    > > my dollars and switch service ...

    >
    > You conviently ignore what you want to. Remember? I just got a

    retention
    > deal big enough to choke a horse.
    >
    > Sprint: Good Network, bad service.


    Again, if you spend so much time complaining about SPCS, why in the
    world would you stay with it?

    Bob





  11. #11
    Bob Smith
    Guest

    Re: Consumer code - Has anything changed?


    "Phill." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Bob Smith" <[email protected]> wrote:
    >
    > > Actually, that's a misstatementPhillippe. What has been said that

    is
    > > that most folks who have taken the time to post to that thread

    have
    > > noticed an improvement with calling SPCS CS.

    >
    > I disagree with that assertion and charactierization.


    You disagree quite often when others say they are happy with the
    service they are receiving. It ticks you off to no extent to hear
    someone who's satisfied. You are so dissatisfied, that you found the
    need to create 6 different IDs, to get around those folks tired to
    seeing your posts who applied filters to you.

    BTW, so far you've officially plonked me twice. Guess that didn't
    stick either ... huhhh?

    Bob





  12. #12
    Bob Smith
    Guest

    Re: Consumer code - Has anything changed?


    "Phill." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Bob Smith" <[email protected]> wrote:
    >
    > > Has SPCS changed their maps yet? I don't think so. It takes time

    to
    > > update maps, get them printed up in brochures and into the stores

    as
    > > it does with all wireless providers.

    >
    > They did change their maps onlone. For the worse. They are now

    smaller
    > scale, and harder to see any 2 or 5 mile area that could easdily be

    a
    > swiss cheese hole.
    >
    > Sprint has not said word one about plans for a compliant map. They
    > should not be bragging about agreeing to the code if they know their
    > maps are noncompliant, as the rest of us know.


    I believe those maps changed on line before SPCS agreed to the code,
    but I'm not 100% sure. I checking those maps for my area though and
    where I go, they are right on. They aren't up to date though, as I've
    found coverage in areas which are listed as future coverage areas.

    Bob





  13. #13
    Justin
    Guest

    Re: Consumer code - Has anything changed?


    "About Dakota" <[email protected]> wrote in message
    news:[email protected]
    > The map at sprintpcs.com is no worse than the map that Verizon
    > publicizes in its brochures. It's no worse than Western Wireless LLC
    > d/b/a CellularOne(West). I do have to admit they claim coverave in NW
    > ND and NE MT that does not exist, but that's not exclusive to SPCS.


    In my area, they also advertise coverage where it doesn't exist.

    > Have you gone into a SPCS store to see what the maps they have hanging
    > on the wall look like? It's impossible to chart every inch of every
    > state. Plus, it's impossible to put a sperhical projection on a two
    > dimensional media. Until they start issuing globes with thier coverage,
    > their maps are just not going to be 100% accurate.
    >
    > AD
    >
    > Phill. wrote:
    > > In article <[email protected]>,
    > > "Bob Smith" <[email protected]> wrote:
    > >
    > >
    > >>Has SPCS changed their maps yet? I don't think so. It takes time to
    > >>update maps, get them printed up in brochures and into the stores as
    > >>it does with all wireless providers.

    > >
    > >
    > > They did change their maps onlone. For the worse. They are now smaller
    > > scale, and harder to see any 2 or 5 mile area that could easdily be a
    > > swiss cheese hole.
    > >
    > > Sprint has not said word one about plans for a compliant map. They
    > > should not be bragging about agreeing to the code if they know their
    > > maps are noncompliant, as the rest of us know.

    >






  14. #14
    About Dakota
    Guest

    Re: Consumer code - Has anything changed?

    The map at sprintpcs.com is no worse than the map that Verizon
    publicizes in its brochures. It's no worse than Western Wireless LLC
    d/b/a CellularOne(West). I do have to admit they claim coverave in NW
    ND and NE MT that does not exist, but that's not exclusive to SPCS.
    Have you gone into a SPCS store to see what the maps they have hanging
    on the wall look like? It's impossible to chart every inch of every
    state. Plus, it's impossible to put a sperhical projection on a two
    dimensional media. Until they start issuing globes with thier coverage,
    their maps are just not going to be 100% accurate.

    AD

    Phill. wrote:
    > In article <[email protected]>,
    > "Bob Smith" <[email protected]> wrote:
    >
    >
    >>Has SPCS changed their maps yet? I don't think so. It takes time to
    >>update maps, get them printed up in brochures and into the stores as
    >>it does with all wireless providers.

    >
    >
    > They did change their maps onlone. For the worse. They are now smaller
    > scale, and harder to see any 2 or 5 mile area that could easdily be a
    > swiss cheese hole.
    >
    > Sprint has not said word one about plans for a compliant map. They
    > should not be bragging about agreeing to the code if they know their
    > maps are noncompliant, as the rest of us know.





  15. #15
    O/Siris
    Guest

    Re: Consumer code - Has anything changed?

    In article <[email protected]>,=20
    [email protected] says...
    > I disagree with that assertion and charactierization.
    >=20
    >=20


    Wow, you disbelieve those who say they're happy, and believe those who=20
    say not. You really think that's credible?

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  • Similar Threads




  • Page 1 of 4 123 ... LastLast