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  1. #1
    Phill.
    Guest
    Earthlink and American Express now direct calls to call centers in
    India, where if you're lucky the person handling your call almost speaks
    English.

    Earthlink still handles dsl stateside, but I did cancel my Amex card,
    and made sure they knew why.



    See More: Customer Service worse than Sprint




  2. #2
    Bum
    Guest

    Re: Customer Service worse than Sprint

    Don't forget to quit doing business with Microsoft, Sun, Dell, IBM, HP, GE,
    Conseco, Ford, McKinskey, Citibank, British Airways, Texas Instruments
    ........

    And while you're at it you better quit using the number system too (and
    consequently your computer, your calculator ... - might just have to start
    using those brain cells if you have any) .... wouldn't want you to use
    anything that those ****ing Indians have something to do with, now would we
    ?

    You want English you bigoted bastard ? Why don't you try finding one ****ing
    american who speaks English first ? American slang would be laughed at in
    the true home of the English language.

    60% of those Indians working in call centers have at least a bachelor's
    degree in a technical field - I would pick one of them over your average
    American call center employee who holds nothing but a high school diploma to
    answer my call any day.


    "Phill." <[email protected]> wrote in message
    news:[email protected]
    > Earthlink and American Express now direct calls to call centers in
    > India, where if you're lucky the person handling your call almost speaks
    > English.
    >
    > Earthlink still handles dsl stateside, but I did cancel my Amex card,
    > and made sure they knew why.






  3. #3
    Phill.
    Guest

    Re: Customer Service worse than Sprint

    In article <[email protected]>,
    "Bum" <[email protected]> wrote:

    > Why don't you try finding one fxcking
    > american who speaks English first ?



    You don't.



  4. #4
    Tony
    Guest

    Re: Customer Service worse than Sprint

    Bigoted? Maybe it's just the fact that if I am dealing with a company
    from the U.S., I want to deal with support from the U.S.

    For every call center in India, there are that many jobless Americans.

    You call it bigoted, I call it common sense.

    Dummy.



    "Bum" <[email protected]> wrote in message news:<[email protected]>...
    > Don't forget to quit doing business with Microsoft, Sun, Dell, IBM, HP, GE,
    > Conseco, Ford, McKinskey, Citibank, British Airways, Texas Instruments
    > .......
    >
    > And while you're at it you better quit using the number system too (and
    > consequently your computer, your calculator ... - might just have to start
    > using those brain cells if you have any) .... wouldn't want you to use
    > anything that those ****ing Indians have something to do with, now would we
    > ?
    >
    > You want English you bigoted bastard ? Why don't you try finding one ****ing
    > american who speaks English first ? American slang would be laughed at in
    > the true home of the English language.
    >
    > 60% of those Indians working in call centers have at least a bachelor's
    > degree in a technical field - I would pick one of them over your average
    > American call center employee who holds nothing but a high school diploma to
    > answer my call any day.
    >
    >
    > "Phill." <[email protected]> wrote in message
    > news:[email protected]
    > > Earthlink and American Express now direct calls to call centers in
    > > India, where if you're lucky the person handling your call almost speaks
    > > English.
    > >
    > > Earthlink still handles dsl stateside, but I did cancel my Amex card,
    > > and made sure they knew why.




  5. #5
    John Richards
    Guest

    Re: Customer Service worse than Sprint

    > 60% of those Indians working in call centers have at least a bachelor's
    > degree in a technical field - I would pick one of them over your average
    > American call center employee who holds nothing but a high school diploma to
    > answer my call any day.


    Bachelor degrees don't mean anything if the person's accent is so thick that
    you can't understand them.





  6. #6
    Tech Geek
    Guest

    Re: Customer Service worse than Sprint



    "John Richards" <[email protected]> wrote in article
    <yR%[email protected]>:
    > > 60% of those Indians working in call centers have at least a bachelor's
    > > degree in a technical field - I would pick one of them over your average
    > > American call center employee who holds nothing but a high school diploma to
    > > answer my call any day.

    >
    > Bachelor degrees don't mean anything if the person's accent is so thick that
    > you can't understand them.
    >
    >


    Somtimes a bachelor's degree won't mean anything at all. I worked phone
    support (computer company) and they hired a guy who had a bachelor's
    (also MCSE, MCP, CCNA, A+, N+ etc..).

    He didn't know how to use DOS and hung up on a customer, stating they
    wern't taking him seriously, when they said they had Windows version 3.1
    (And this was 3 years ago)

    [posted via phonescoop.com]



  7. #7
    Mike Torbre
    Guest

    Re: Customer Service worse than Sprint

    Tony wrote:

    > Bigoted? Maybe it's just the fact that if I am dealing with a company
    > from the U.S., I want to deal with support from the U.S.
    >
    > For every call center in India, there are that many jobless Americans.
    >
    > You call it bigoted, I call it common sense.
    >
    > Dummy.


    You should probably sell your stocks in those companies, or at least
    voice your concern at the stockholders meetings. After all, it's the
    stockholders who demand increased 'shareholders value' and result,
    indirectly, the export of jobs to countries like India where the labor
    rate is about one-tenth of the US.

    We used to export blue-collar jobs to third world countries, and as
    these countries became prosperous and began to shed the 'third world'
    moniker and as their population become more educated, we now begin to
    export white-collar jobs.




  8. #8
    Tech Geek
    Guest

    Re: Customer Service worse than Sprint



    Mike Torbre <[email protected]> wrote in article
    <[email protected]>:
    > Tony wrote:
    >
    > You should probably sell your stocks in those companies, or at least
    > voice your concern at the stockholders meetings. After all, it's the
    > stockholders who demand increased 'shareholders value' and result,
    > indirectly, the export of jobs to countries like India where the labor
    > rate is about one-tenth of the US.
    >
    > We used to export blue-collar jobs to third world countries, and as
    > these countries became prosperous and began to shed the 'third world'
    > moniker and as their population become more educated, we now begin to
    > export white-collar jobs.
    >


    Leaving 150 million jobless Americans? :-(

    (Gotta have a few who think they're important enough to boss aroud those
    international call centers).

    Just imagine the forewarding bill (redirecting the calls to other
    countries)

    [posted via phonescoop.com]



  9. #9
    Phill.
    Guest

    Re: Customer Service worse than Sprint

    In article <[email protected]>,
    [email protected] (Tech Geek) wrote:

    > Just imagine the forewarding bill (redirecting the calls to other
    > countries)


    With Voice over IP, that's the least of the costs.



  10. #10
    Steve Hanson
    Guest

    Re: Customer Service worse than Sprint

    Tony wrote in <[email protected]>:

    >Bigoted? Maybe it's just the fact that if I am dealing with a company
    >from the U.S., I want to deal with support from the U.S.


    God only knows why. American phone support is legendary for its
    incompetence, apathy, and rudeness. I can't imagine India call
    centers being any worse.

    People are all excited about call centers moving to India but it's the
    lowest support position you can have. Turnover is amazingly high and
    pay is low. That is why the only people willing to do the job in
    America are those who can barely speak coherent sentences unless they
    are reading them off a cue card. I.e. morons.



  11. #11
    Justin
    Guest

    Re: Customer Service worse than Sprint


    "Steve Hanson" <[email protected]> wrote in message
    news:[email protected]
    > Tony wrote in <f2272ca.0309230502.7[email protected]>:
    >
    > >Bigoted? Maybe it's just the fact that if I am dealing with a company
    > >from the U.S., I want to deal with support from the U.S.

    >
    > God only knows why. American phone support is legendary for its
    > incompetence, apathy, and rudeness. I can't imagine India call
    > centers being any worse.
    >
    > People are all excited about call centers moving to India but it's the
    > lowest support position you can have. Turnover is amazingly high and
    > pay is low. That is why the only people willing to do the job in
    > America are those who can barely speak coherent sentences unless they
    > are reading them off a cue card. I.e. morons.


    Like Rob. When anyone asks a question here, they're likely to get Rob's
    answer and then Tech Geek's answer. In the past couple of days, Tech Geek
    has had to correct Rob several times.

    This is a HUGE problem with SprintPCS customer service. Once they get off
    of their script, they're basically worthless.





  12. #12
    Steve Hanson
    Guest

    Re: Customer Service worse than Sprint

    Tech Geek wrote in <[email protected]>:

    >
    >
    >Mike Torbre <[email protected]> wrote in article
    ><[email protected]>:
    >> Tony wrote:
    >>
    >> You should probably sell your stocks in those companies, or at least
    >> voice your concern at the stockholders meetings. After all, it's the
    >> stockholders who demand increased 'shareholders value' and result,
    >> indirectly, the export of jobs to countries like India where the labor
    >> rate is about one-tenth of the US.
    >>
    >> We used to export blue-collar jobs to third world countries, and as
    >> these countries became prosperous and began to shed the 'third world'
    >> moniker and as their population become more educated, we now begin to
    >> export white-collar jobs.
    >>

    >
    >Leaving 150 million jobless Americans? :-(


    Do you think there are 150 million Americans without any marketable
    skill, so completely lacking in training and ambition that working as
    a call center drone is the best job they can get? I hate to break it
    to you guys but phone support is barely white collar. It's a step up
    from sweeping the floors.

    I suspect a part of this is a side effect of minimum wage increases
    and other regulations pricing these low skill positions out of the
    market (which Democrats insisted could never happen, ever). I mean as
    we know from SPCS the position barely calls for someone with a pulse,
    so why the hell should they pay more here if they can get a better
    deal in another country? You've likely dealt with Indian call center
    reps without even knowing it.



  13. #13
    John Richards
    Guest

    Re: Customer Service worse than Sprint

    Steve Hanson wrote:

    > Do you think there are 150 million Americans without any marketable
    > skill, so completely lacking in training and ambition that working as
    > a call center drone is the best job they can get? I hate to break it
    > to you guys but phone support is barely white collar. It's a step up
    > from sweeping the floors.
    >
    > I suspect a part of this is a side effect of minimum wage increases
    > and other regulations pricing these low skill positions out of the
    > market (which Democrats insisted could never happen, ever). I mean as
    > we know from SPCS the position barely calls for someone with a pulse,
    > so why the hell should they pay more here if they can get a better
    > deal in another country? You've likely dealt with Indian call center
    > reps without even knowing it.


    Job export is not just limited to call centers. Jobs formerly held by highly
    trained computer programmers earning $70-100K per year are also being
    exported. Much engineering design work is also leaving the country.
    All I can say is that I'm glad I'm retired. Pretty soon the only jobs left
    will be medical/social services and cashiers.

    --
    John Richards





  14. #14
    Justin
    Guest

    Re: Customer Service worse than Sprint


    "John Richards" <[email protected]> wrote in message
    news:[email protected]
    > Steve Hanson wrote:
    >
    > > Do you think there are 150 million Americans without any marketable
    > > skill, so completely lacking in training and ambition that working as
    > > a call center drone is the best job they can get? I hate to break it
    > > to you guys but phone support is barely white collar. It's a step up
    > > from sweeping the floors.
    > >
    > > I suspect a part of this is a side effect of minimum wage increases
    > > and other regulations pricing these low skill positions out of the
    > > market (which Democrats insisted could never happen, ever). I mean as
    > > we know from SPCS the position barely calls for someone with a pulse,
    > > so why the hell should they pay more here if they can get a better
    > > deal in another country? You've likely dealt with Indian call center
    > > reps without even knowing it.

    >
    > Job export is not just limited to call centers. Jobs formerly held by

    highly
    > trained computer programmers earning $70-100K per year are also being
    > exported. Much engineering design work is also leaving the country.
    > All I can say is that I'm glad I'm retired. Pretty soon the only jobs left
    > will be medical/social services and cashiers.
    >
    > --
    > John Richards



    Highly trained? LMFAO! Kids with four year degrees were getting out making
    six figures with *no* experience whatsoever.
    Cashiers are going to be computerized. In fact, I was in Home Depot the
    other day and scanned my own items.

    The problem is that the US has such a high standard of living compared with
    other countries that there is an imbalance. There's nothing about Americans
    that makes them more capable of programming, designing, operating on
    patients, etc. The problem comes with free trade. Think of it as a lock
    system a ship uses. Once all the gates are opened, the water settles to the
    same level. So will standards of living as the barriers to free trade are
    lifted.





  15. #15
    Isaiah Beard
    Guest

    Re: Customer Service worse than Sprint

    Bum wrote:

    > Don't forget to quit doing business with Microsoft, Sun, Dell, IBM, HP, GE,
    > Conseco, Ford, McKinskey, Citibank, British Airways, Texas Instruments
    > .......



    Well, seeing as I build my own computer, drive a GM vehicle, and my
    credit cards and insurance are with local banks...

    > And while you're at it you better quit using the number system too (and
    > consequently your computer, your calculator ... - might just have to start
    > using those brain cells if you have any)


    India invented brain cells too?!


    > .... wouldn't want you to use
    > anything that those ****ing Indians have something to do with, now would we
    > ?
    >


    Well, I think you overreact. For one thing, the issue here isn't about
    Indians, or any particular race of people. If the job center calls were
    going to Zimbabwe, or Zambia, or China, or France or Australia, quite a
    few of us would still be very unhappy. Why? Because American
    corporations are expecting American people to buy their products and
    services when they contribute nothing economically to the community they
    serve. It's not that they're hiring people overseas to expand, they're
    taking the domestic jobs away and replacing them with foreign jobs.
    It's a little paradoxical to expect unemployed people to buy your warez.

    > You want English you bigoted bastard ? Why don't you try finding one ****ing
    > american who speaks English first ? American slang would be laughed at in
    > the true home of the English language.


    I think you are the one showing your bigtory. Let me gues... you speak
    "the Queen's English?"





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